Trusted Agent profile · Colchester

Palmer and Partners Colchester reviews

★★★★★ Excellent

454 reviews across 1 platform

43 Crouch Street, Colchester, CO3 3EN

Palmer and Partners's office in Colchester, at 43 Crouch Street, is rated 4.6 out of 5 across 454 reviews on 1 platform, including 454 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.

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4.6 / 5

454

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Palmer and Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Colchester office, from every platform, shown as written. First names only.

5/5

Google

We had a really great experience working with Palmer and Partners when purchasing our home. Alfie especially was incredibly helpful throughout, always responsive and knowledgeable. Having had some negative experiences with estate agents previously we would without hesitation recommend Palmer and Partners and use them again in the future.

Emily · 25 August 2024

Agent replied · 24 October 2024

Hi Emily, Thank you for sharing your positive experience with Palmer and Partners! We're delighted to hear that Alfie was incredibly helpful, responsive, and knowledgeable throughout your home purchase. It's great to know that we could exceed your expectations, especially after previous negative experiences with other estate agents. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Thank you for choosing Palmer and Partners!

5/5

Google

This was my first experience renting and Palmer and Partners made the whole experience very easy. I had no issues throughout and when it came time to move on the checkout procedure was made very clear. I had the pleasure of dealing with Rachel for the checkout who did an excellent job.

Pete · 2 September 2025

5/5

Google

A very professional company with friendly employees. Poppy Kilden, during the start of my tenancy, Julie Thompson, throughout my tenancy, and Rachel Johnson, at the end of my tenancy, were incredibly helpful and always provided excellent service with a positive attitude. Highly recommended.

Tuğrul · 19 November 2024

Agent replied · 10 December 2024

Hi Tuğrul Thank you so much for your fantastic feedback! We're delighted to hear that you had such a positive experience with our team, particularly with Poppy, Julie, and Rachel. It’s wonderful to know that they were incredibly helpful and provided excellent service throughout your tenancy, always with a positive attitude. We pride ourselves on having a friendly and professional team, and your kind words truly reflect our commitment to exceptional customer service. We appreciate your high recommendation and are grateful for the opportunity to have assisted you. If you ever need anything in the future, please don’t hesitate to reach out. Thank you once again!

5/5

Google

The help and support I received from Palmer & Partners has been excellent from start to finish. They kept me updated regularly on any progress with the sale of my property and were always on hand to answer any queries I had. I would definitely recommend them to anyone looking to sell their property.

HK · 15 May 2024

Agent replied · 14 June 2024

Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with Palmer and Partners estate agency. Keeping you updated and providing support throughout the sale process is our priority, and we're glad to hear that we achieved that for you. Your recommendation means a lot to us, and we're here to assist anyone looking to sell their property in the property market. If you ever need assistance in the future, please don't hesitate to reach out. Palmer and Partners estate agency is dedicated to delivering exceptional service and ensuring a smooth experience for all our clients. With our team's expertise and commitment, you can trust us to navigate the complexities of the property market with confidence.

5/5

Google

We had a really great experience working with Palmer and Partners when purchasing our home. Alfie especially was incredibly helpful throughout, always responsive and knowledgeable. Having had some negative experiences with estate agents previously we would without hesitation recommend Palmer and Partners and use them again in the future.

Emily · 9 August 2024

Agent replied · 23 August 2024

Hi Emily, Thank you for sharing your positive experience with Palmer and Partners! We're delighted to hear that Alfie was incredibly helpful, responsive, and knowledgeable throughout your home purchase. It's great to know that we could exceed your expectations, especially after previous negative experiences with other estate agents. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Thank you for choosing Palmer and Partners!

5/5

Google

Proper process. Same respect to the Tenant while moving in and out.

HarisH · 8 November 2025

Agent replied · 12 November 2025

Thank you for your brief but glowing review! We're thrilled to hear that you felt we followed a proper process and treated you with respect, not just during the move-in but also during the move-out. We believe that every stage of the tenancy process is important, and it's great to know that we were able to provide a seamless and respectful experience for you. Our team strives to maintain a high level of professionalism and courtesy, and it's wonderful to know that we met your expectations. Thank you again for your kind words, and we wish you all the best in your future endeavours! Best regards, The Palmer & Partners Team

5/5

Google

Palmers & Partners helped me with the world's slowest and most painful purchase ever! I am so grateful for their support, commitment and determination, especially Hayley & Tyler. Thank you!

Sally · 15 June 2022

Agent replied · 14 June 2024

Sally, we are happy to help! It was great working with you. Thank you for your comments on behalf of Hayley, Tyler and all of our P&P team.

5/5

Google

I would like to thank Jon Gallop for responding to our review. We have now spoken with him twice and he understood our frustration and has dealt with us in a very positive and professional manner.

Dave · 15 June 2021

Agent replied · 14 June 2024

Thank you for your kind words Dave. I wish you well for the future and do please let me know if I can do anything for you.

5/5

Google

I've dealt with Palmer and Partners for several years now; as a renter, when buying a home, and as a landlord. They are always very approachable and helpful, and often go out of their way to meet expectations. I will definitely be using their services when it comes to selling.

Tamsin · 24 June 2024

Agent replied · 14 June 2024

Thank you so much for taking the time to share your experience with Palmer & Partners. We are truly grateful for your continued trust and support as both a renter and a homeowner. It's always a pleasure to hear such positive feedback, and we're thrilled to know that we've consistently met your expectations. Our team strives to provide efficient, friendly, and approachable service, and we are delighted to hear that you've felt at ease when dealing with any issues. Your recommendation means the world to us, and we look forward to serving you for many more years to come. Thank you once again for choosing Palmer & Partners. We're here to assist you every step of the way.

5/5

Google

Palmers & Partners throughout the transaction have been friendly, professional and kind in all their dealings with me. Despite the fact I wasn't actually their client, they have always tried to get the best outcome for all parties. I would have no hesitation in recommending them for any property sale in Colchester.

Marielle · 15 May 2024

Agent replied · 14 June 2024

Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with Palmers & Partners. It was our pleasure to assist you and ensure the best outcome for everyone involved, even though you weren't our direct client. Your recommendation means a lot to us, and we are grateful for your kind words. If you ever need assistance in the future, please don't hesitate to reach out.

5/5

Google

Cannot fault the service from Alfie and his extended team, great communication, great pressure on all parties to get my flat (BTL) sale through as quickly as possible. With any sale there were a few problems completely out of my and Palmer & Partners control, but they were all handled quickly and in the best and most efficient way. Would reccomend and use again. Thanks all!

Ferdi · 15 June 2023

Agent replied · 14 June 2024

Thank you for your review, it's great to know you were happy with the communication we had with all parties relating to the sale of your property. May we wish you all the best in the future.

5/5

Google

Sophie was very helpful and supportive. I highly recommend her to other customers for her great job

Shahrokh · 15 June 2023

Agent replied · 14 June 2024

Hello Shahrokh. Thank you taking the time to leave such a positive message.

5/5

Google

I would like to write a review for Poppy Kilden. Poppy worked closely with Chantel this week on helping my sister move into a rental property. She was extremely professional and very prompt in making sure the final arrangements where completed on time. Thanks again Poppy!

Charlotte · 2 August 2024

Agent replied · 23 August 2024

Hi Charlotte, Thank you for your wonderful review of Poppy Kilden! We're pleased to hear about the professionalism and promptness she displayed while assisting Chantal in helping your sister move into her new rental property. Ensuring that the final arrangements were completed on time is crucial, and we're glad Poppy was able to meet your expectations. Thanks again for your kind words, and congratulations to your sister on her new home!

5/5

Google

Great agency, really friendly, honest and helpful. Got our house sold within one week to a suitable buyer at a price we were happy with. Everyone we have dealt with has been professional and very hard working, specific references to Alfie, Alfie and Paul.

Susie · 24 August 2024

Agent replied · 28 August 2024

Hi Susie, Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our agency. It's fantastic that we could help sell your house within just one week and find a buyer at a price you were happy with. We’re glad you found our team friendly, honest, and hardworking, Alfie, Alfie, and Paul will be especially pleased to hear your shout-out! Thank you for trusting us with your sale.

4/5

Google

We bought our home through palmers and we have been having them for years taking care of our tenancies and they have been amazing, living not so close to our property does put us into lots of distress not knowing the issues that may rise and be present but John and Eva took care of it all and made a smooth transition from our previous tenants to current.

Neena · 17 December 2024

5/5

Google

We recently sold our home through Palmer and Partners and I couldn’t recommend them highly enough. The team were fantastic at getting viewings booked in and providing us with prompt feedback. Once we had sold our house (which, to our surprise was not a long wait at all), Amy progressed our sale and was fantastic. She was so helpful and kept me informed and updated every step of the way. Nothing was too much trouble from start to finish and in general the team were a pleasure to work with. Selling a house isn’t always an easy process but it was made so much easier by having a professional and responsive agent to work with. Thank you Palmer and Partners for your help and support with our house sale.

Helen · 15 June 2021

Agent replied · 14 June 2024

Hi Helen. Thank you so much for the recommendation. We are proud we were able to help and wish you all the best for the future.

5/5

Google

Moved in to a lovely rented flat in Rowhedge today. Palmers have been amazing, super helpful, kept me informed promptly the whole way through the process. Thank you for being amazing, friendly and great at your job Sophie!

Sarah · 10 November 2024

Agent replied · 10 December 2024

HI Sarah, A huge congratulations on your new home in Rowhedge! We're thrilled to hear that you're enjoying your lovely rented flat. We're also delighted to hear that Sophie and the team at Palmer & Partners have been amazing, super helpful, and kept you informed every step of the way. Our goal is to make the rental process as smooth and stress-free as possible, and it's wonderful to know that we've achieved this for you. Sophie will be thrilled to hear your kind words about her service - we'll be sure to pass along your feedback and thanks. We're proud to have team members like Sophie who are dedicated to providing exceptional customer service. Thank you again for choosing Palmer & Partners and for taking the time to share your positive experience. We wish you all the best in your new home and look forward to being of service to you in the future.

5/5

Google

Excellent service received, Paul Devereux kept us updated throughout the transaction and communicated with solicitors. Would recommend and will use Palmer & Partners again.PositiveProfessionalism

Carly · 15 June 2022

Agent replied · 14 June 2024

Happy to work with you again, Carly. Thank you for taking the time to post your review, we really appreciate your feedback.

5/5

Google

I viewed a property to rent with Eva Herbert who was very professional, knowledgeable but also friendly and welcoming. Nothing was any trouble and she helped me every step of the way. I couldn’t recommend her enough, what a great employee to have on the team!

Julia · 7 June 2024

Agent replied · 14 June 2024

Thank you for taking the time to leave us a five-star. We appreciate your support and are here to assist you with any future needs. If you have any questions or require further assistance, please don't hesitate to reach out. We look forward to serving you again soon! Thanks again for choosing Palmer and Partners!

5/5

Google

Palmer and Partners are very professional. The names I recall; Joe, Sophie and John- because you are respectful and always willing to help with our many requests, you deserve 5-star rating. Many thanks to your entire team.

Mathew · 1 November 2024

Agent replied · 8 November 2024

Hi Matthew We are deeply grateful for your kind words and the 5-star rating you have given us. It is wonderful to hear that Joe, Sophie, and John have made such a positive impact on your experience with Palmer and Partners. We take great pride in our team's professionalism, respect, and willingness to help with all your requests. Your feedback is a testament to the hard work and dedication of our entire team, and we are thrilled that you feel valued and supported throughout your interactions with us. Thank you for recognizing the efforts of Joe, Sophie, and John, as well as the rest of our team. We are committed to continuing to provide the highest level of service and support to all our clients. Once again, thank you for your kind words and for choosing Palmer and Partners. We look forward to the opportunity to assist you in the future.

5/5

Google

Ryan was simply amazing , very supportive and detailed.

Chioma · 12 April 2025

1/5

Google

Phoned up Thursday morning to view a property and was told there were no appointments available that day so booked a viewing for Friday evening. Come Friday morning I received a text to say the property had been let. Phoned up to check and another woman told me there were in fact viewings all day and evening Thursday and the property was now let out. The woman I spoke to on Thursday morning, when I mentioned the property would be for myself and my partner she only asked about his work details, after booking the viewing time I asked if she needed my work/wage details to which she said along the lines ‘oh I didn’t think you worked’ which I find seriously unnecessary and rude - why wouldn’t I be working because I’m looking to move with my partner? Super unhelpful!!

Maria · 10 January 2021

Agent replied · 9 January 2025

Dear Maria, I am sorry we were unable to help. There was obviously some kind of misunderstanding as my staff are always going out of their way to help. The inbound enquiry numbers at the moment are several hundred per day which is putting an unprecedented strain on everyone. Please contact me personally, I will ensure you get what you need. Thanks, Jon. Jongallop@palmerpartners.com

5/5

Google

Diane did a very good job of showing us round 2 properties.

Fiona · 3 September 2025

Agent replied · 9 September 2025

Hi Fiona, Thank you for your kind words about Diane! We're delighted to hear that she did a great job showing you around the properties. We're proud of our team's knowledge and enthusiasm for the properties we represent, and it's great to know that Diane made a positive impression on you. We're glad that you felt well-informed and taken care of during your viewings. Thank you for choosing Palmer & Partners, and we hope that we can help you find your perfect property soon! Best regards, The Palmer & Partners Team

5/5

Google

We used Palmer and Partners to find a new tenant for our rental property in Colchester and I can't recommend them highly enough. What we had previously found to be a very stressful experience was made so easy by Jon and his team. They found us a great tenant very quickly and with a minimum of fuss. It's refreshing to find a Colchester letting agent that really looks after people.

Andrew · 16 June 2018

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Palmer and Partners's Google reviews

Questions about Palmer and Partners Colchester

Has Palmer and Partners won any awards?

Yes. In The Trusted Agent 2026 awards: Palmer and Partners, Colchester won Gold.

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