Every review we hold for the Colchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
The Trusted AgentSelling my home
Excellent and personal service from the start.It is very rare to find an Estate Agent that was so understanding to my needs from start to the day of completion.
I would recommend Jackson and co to all my family and friends who are considering buying or selling.
Karen · 9 September 2016
Agent replied · 20 October 2016
Dear Karen, Thank you so very much for your kind review. It is always so pleasing to read such reviews and to know that we have provided a great service to our clients. Your situation was certainly less than straightforward but together we got there!. Thank you for recommending Jackson and Co and once again thank you for taking the time to share your comments.
★★★★★ 5/5
GoogleA very professional team from start to finish. Would recommend anyone to rely on Jackson Co Property Services. The sale of my property was a painless experience and there was always someone available to assist with any queries I had. I was updated on a regular basis and all staff were friendly and very supportive. Thank you.
Dawn · 28 January 2023
★★★★★ 5/5
GoogleAnya
Always a friendly voice who is only too happy to help with queries and questions. Very professional.
Paul · 20 March 2025
★★★★★ 4/5
GoogleThank you Brett and Karen for your assistance . It can be tricky to rent at times and you were able to ensure the correct outcome was achieved.
Mechelle · 13 February 2019
★★★★★ 5/5
GoogleEllie was an absolute gem in helping me find my next student accommodation :)
Kayleigh · 24 May 2022
★★★★★ 5/5
The Trusted AgentA cut above the rest!
I could not be happier with the service I received. After reading the reviews, I was hesitant but the company was recommended by a friend and I was not disappointed. I am now an extremely happy Jackson & Co tenant. Don't believe all you read....
Ashley · 5 January 2017
Agent replied · 6 January 2017
Thank you for your review, it is pleasing to hear that you have been happy with our service and that you were recommended by a friend. Whilst negative reviews can be disappointing, we aim to learn from them and continually improve our service and thank you so much for taking the time to express your satisfaction.
★★★★★ 5/5
Googlegreat customer service! I also found Inga very helpful.
Helen · 20 June 2025
★★★★★ 5/5
GoogleSunni continues to be professional & well organised, highly recommended for any lettings & management services.
Kevin · 20 March 2025
★★★★★ 5/5
GoogleExcellent service received throughout letting of my property, nothing was too much trouble. Special thanks to Judith for guiding me through the process. Would not hesitate to recommend.
Amanda · 13 February 2017
★★★★★ 1/5
GoogleFailed to undertake a simple task of getting in touch with tenants, as requested, to find out when property was available for decoration.
Gareth · 29 December 2022
Agent replied
Hi Gareth,
I’m sorry to hear you’ve had a bad experience with us. Our team strive to provide quality service to our tenants and landlords alike, so this is of course not at all what we want to hear.
To rectify this, please get in touch with our team on 01206 863900.
★★★★★ 5/5
GoogleLovely experience, highly recommended mr. Tom and the wonderful repair team.
Roshan · 18 July 2022
★★★★★ 1/5
GoogleNot great. Messages from Sales team (especially from the two so called senior members of that sub-team (and in particular the lady with a northern accent)) came across both inconsistent and quite dishonest unfortunately.
Dan · 17 May 2021
Agent replied
Dear Mr Maine, I'm sorry you feel this way. Our service is really important to us and we would like to discuss this with you. If you could kindly advise us of your contact number, I can then give you a call. Kindest regards, Kitty
★★★★★ 5/5
GoogleExcellent, professional, efficient and dedicated agents. After being with others without any success I had decide to let this firm list my property for sale and sold mine within the first week. Would like to thank the whole Colchester team / branch for there commitment and perseverance in selling my property as well as purchasing through them. Highly recommended and would use these agents again.
Rahul · 13 July 2021
★★★★★ 1/5
GoogleAVOID AT ALL COSTS!!!!!! Jackson & co have a reputation for awful customer service and neglecting repairs. We have been gaslighted by them claiming that the issues we raised in a complaint are not real issues and are our fault. Spoken to terribly on the phone and no responses to our email. PLEASE DO NOT USE THIS COMPANY!NegativeProfessionalism
Aron · 14 July 2022
★★★★★ 5/5
GoogleTom at the letting department is a true star! Very helpful and fast at responding to any questions
Beata · 23 March 2021
★★★★★ 5/5
GoogleHad a lot of help with the moving process from Sunni, very helpful indeed!
Ferdinand · 20 March 2025
★★★★★ 1/5
GoogleAVOID AT ALL COSTS!!!!!! Jackson & co have a reputation for awful customer service and neglecting repairs. We have been gaslighted by them claiming that the issues we raised in a complaint are not real issues and are our fault. Spoken to terribly on the phone and no responses to our email. PLEASE DO NOT USE THIS COMPANY!
AH · 4 June 2022
★★★★★ 5/5
GoogleThe agent was so polite and carried me along In every step .
Anna · 20 March 2025
★★★★★ 5/5
GoogleWe decided to rent a detached house through Jackson & Co. From arranging the viewing to signing the tenancy, their communication and professionalism was second to none. They helped us through the process, and answered all our calls and emails promptly. Our agent was Ellie, and we can't recommend her enough!
Jazmin · 23 February 2023
★★★★★ 1/5
GoogleThey are irresponsible and worst agency you would find in Colchester.They are good at only getting money, a dodgy agency in Colchester.
Mahsa · 30 October 2022
Agent replied
Hi Mahsa,
I can see you've not had the best experience with our team, however I would love hear more about this so we can better the service we provide in the future.
Please reach out to us on 01206 863900 so we can resolve this.
★★★★★ 1/5
GoogleHi Olas, I can see you've left us a negative review but haven't left any feedback. It's extremely difficult for our team to rectify issues like this without knowing where things went wrong, so please get in touch with our team on 01206 863900 so we can resolve this in a timely manner.
Olas · 30 November 2022
★★★★★ 5/5
Google“Recently had the pleasure of working with Sunni for renewing my tenancy. They were incredibly professional, attentive, and made the process smooth and hassle-free. I highly recommend their services and appreciate their dedication to …
Yuhang · 20 March 2024
★★★★★ 1/5
GoogleI would definitely not recommend this place as they do not stay true to their word and some how forgot to notify my friend about her apartment no longer being available despite all the expenses paid. They delayed the information to the last minute knowing it would be hard to get another apartment. I will not EVER use this agency due to the difficulty my friend is facing.
Jessica · 13 February 2020
★★★★★ 5/5
GoogleWe decided to rent a detached house through Jackson & Co. From arranging the viewing to signing the tenancy, their communication and professionalism was second to none. They helped us through the process, and answered all our calls and emails promptly. Our agent was Ellie, and we can't recommend her enough!
R · 5 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
