Trusted Agent profile · Colchester · Essex
Verified
★★★★★
754 reviews across 2 platforms
60 Caelum Drive, Colchester, Essex, CO2 8FP
Jackson & Co's office in Colchester, Essex, at 60 Caelum Drive, is rated 3.5 out of 5 across 754 reviews on two platforms, including 707 Google reviews rated 3.4.
Tell us what you need and we'll pass your enquiry to Jackson & Co and up to three other top-rated agents near Colchester.
Want every enquiry from this page to come to you only? Upgrade to View Agents
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having lived in my property in excess of 42 years, the selling and buying process has been somewhat overwhelming with all that is required by comparison to my ...Read all 8 from sellers
I honestly can not fault this Estate agents from the start with Kitty for purchasing to the end with Debbie for the whole sale procedure. I wa a completely ...Read all 12 from buyers
I have now been a Landlord of Jackson & Co for over 5 years. Lucinda and her team are always very kind and helpful. I know that my home is in excellent hands ...Read all 2 from landlords
Ashleigh Bastion was amazing and really listened to all my housing requirements. When I was happy to sign for a specific property she even took the time to ...Read all 22 from tenants
Jackson and Co Property Services Lettings Division has been a long established and successful letting agent for many years, offering a wealth of expertise within the rental market. A bespoke service is offered to every landlord and tenants alike, which has been our key to success within our market place. We will guarantee a professional and streamline service from beginning to end and we will ensure that we work within the budgets of our tenants and meet the needs of our landlords. Offering both a let only and managed package, our service is fully compliant and regulated and our professionalism is transparent and honest. We provide a worry free, peace of mind process with the customer at the heart of our work ethic. Jackson and Co Property Services Sales Division, have an established professional and dedicated team of experienced staff who deliver an unrivalled service. With Customer Care being their main priority, the needs of the client comes first. If you are either looking to sell your property or make a purchase, your needs will be the first consideration within the sales process. We offer a range of services within the property sector, from Land acquisitions to New Homes Sales, we have a portfolio of investors and offer a range of legal and financial support, all in addition to our extensive property portfolio of properties for sale. Each registered buyer is fully authenticated and will receive weekly updates from our team and every property owner selling through us, will benefit from constant contact and feedback from our staff to ensure that communication is paramount.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
1/5
GoogleNever ever seen like this bad Estate Agents. It is more than 2 months reported them for maintenance they even no response us to repair it and fix problems. Anyway I have to make an inquiry to claim for accreditation. Never use this agent Guys for maintenance they are totally bad bad bad and rude staff.
1/5
GoogleMy property was let through Jackson@co, my concern is the repairs dept, I have been waiting for a minor electrical repair for 6 months, I have telephoned several time and sent emails which don't get replied to so I have to phone again.
Hi Dave, Sorry to hear you've been waiting so long for a minor repair. This level of service is not the standard that we aim to provide and it is simply not acceptable. Please reach out to us on 01206 863900 so we can catch up and resolve any outstanding issues.
5/5
GoogleWe have been happy with how the sale was handled by Jackson & Co, and in particular, very grateful for the excellent support given to us by Debbie, their Sales Progressor. Throughout a long and challenging sale she provided exceptional service.
Hi Richard, I'm glad to hear you've been looked after by our wonderful staff. Enjoy your new adventure!
2/5
GoogleIf you view your place before you move in and point out repairs required, they do get most done... But if you want them all done ... They won't. Prepare to wait. Because of Covid, but then again hearing from people who previously were with J&C before Covid also never got their repairs seen to either. :/ Next steps are speaking with Shelter or gov. to find out where I stand and nearly 4 months is a long time to be waiting for simple things to be fixed. Would fix them myself, but then also heard that they use that against you when getting deposit back so worried to do that. Would be 1000 times quicker to just speak with the landlord directly.NegativeResponsiveness
5/5
GoogleMr Matt Rogers was my consultor, he was a very kind and helpful guy and he answered my questions with patient.
1/5
GooglePues horrible, el trato, mi hija a alquilado junto con su amiga un piso en Colchester. Después de haber ingresado el dinero, que es bastante, no le han dado el piso y lo peor es que aún no le han devuelto el dinero. Cuidado, mucho cuidado donde ponen el dinero
Dear Rosy, we feel we have been more than accommodating with your daughter and her housemate in order to try and secure the property for them. They had failed referencing as they had provided misleading information in regards to their employment. We held the property for a further 3 days after the planned start date in order to try and help resolve this issue so the tenancy could proceed. Unfortunately there was no way around this and the deal was forced to fall through, they were advised immediately following this that payments take 3-5 working days as with any business so I am unsure why we have received a negative review when it has been less than 24 hours.
5/5
GoogleDebbie has been fantastic, constantly chasing without prompting. Thank you so much, we have really appreciated your help through this process
1/5
GoogleVery unprofessional, avoid this company at all costs. These people have no clue what they’re doing and are just money hungry. Extremely rude, especially Craig the sweaty, greasy pile of lard. Avoid at all costs.
4/5
GoogleMy Agent was Ellie.C she was Very helpful and provided lots of information also very friendly and always on time.
5/5
The Trusted AgentOutstandingly helpful, friendly and professional team
My experience with Jackson & Co was second to none. From viewing the house right through to completion day they were honest, helpful, available and reliable. They were extremely helpful in moving things along for me and able to answer all of my queries along the way with ease. Getting through on the phone was easy every time and responses to my emails were always prompt and concise. I can't help but feel they went the extra mile on every occasion and were so friendly with it too! I am very thankful to them.
5/5
GoogleExcellent service would highly recommend, Craig made sure the whole process was stress free with professionalism. Thank you Jackson and Co
5/5
The Trusted AgentExcellent service. Definitely highly recommended.
I first reached out to Jackson & Co at the end of march 2021 after searching online for a property to purchase as a first-time buyer. Once I found the property, I contacted them for viewing straight after. Later on, I had the pleasure of dealing with Debbie the Sales Progressor, she was excellent throughout the whole process. She was fully supportive during the purchase of my new property. I cannot thank her enough for all her assistance, legal expertise, patience and dedication, it went above and beyond my expectations throughout the course of my purchasing process. Very grateful for their excellent service. definitely highly recommended.
4/5
GoogleGood start to getting to know an efficient letting agents. Helpful and friendly staff. Matt is a good contact .
5/5
GoogleJackson & Co recently sold my property. Despite being far from a straightforward sale in the end, everyone involved could not have been more helpful and approachable and I always had a named person I could take any queries to. From beginning to end, the process was handled both professionally and compassionately by everyone involved, all whilst in the middle of a pandemic! Debbie in particular was always so supportive. I wouldn’t hesitate to use their services again. Many thanks to you all.
1/5
GoogleTerrible service they left my son and daughter in law with a newborn baby in a damp mouldy house so bad they had to take the baby to A&E with breathing difficulties No communication no help!
Dear Kristianne, Unfortunately as this was a new property to both us as well as the Landlord, we were all unaware at the commencement of the tenancy that there would be problems with the property. Once the contractor reports had confirmed that there were issues which needed to be addressed the tenants were allowed to leave the tenancy immediately once they found an alternative property. We also tried to source an alternative suitable property for the tenants in order to assist as much as possible, we wish your son and his family the best for the future.
2/5
GoogleIf you view your place before you move in and point out repairs required, they do get most done... But if you want them all done ... They won't. Prepare to wait. Because of Covid, but then again hearing from people who previously were with J&C before Covid also never got their repairs seen to either. :/ Next steps are speaking with Shelter or gov. to find out where I stand and nearly 4 months is a long time to be waiting for simple things to be fixed. Would fix them myself, but then also heard that they use that against you when getting deposit back so worried to do that. Would be 1000 times quicker to just speak with the landlord directly.NegativeResponsiveness
1/5
GoogleI am very disappointed with the agents( 2 agents) promises that they will get back to us with more details after we have already viewed the property to rent. I rang few times to be updated if we can rent the ptoperty and was told they will get back to us but they didn't and just now after I rang them, I learned that the property has been rented. So we waited and enquired for 3 weeks and nobody bothered to ever ring us back or answer any queries. Just waisted our time and got disappointed at the end of it as we really wanted to rent that house.NegativeResponsiveness, Professionalism
1/5
GoogleTerrible service they left my son and daughter in law with a newborn baby in a damp mouldy house so bad they had to take the baby to A&E with breathing difficulties No communication no help!
Dear Kristianne, Unfortunately as this was a new property to both us as well as the Landlord, we were all unaware at the commencement of the tenancy that there would be problems with the property. Once the contractor reports had confirmed that there were issues which needed to be addressed the tenants were allowed to leave the tenancy immediately once they found an alternative property. We also tried to source an alternative suitable property for the tenants in order to assist as much as possible, we wish your son and his family the best for the future.
5/5
GoogleReally good experience with Joe - although my house didn’t sell for various reasons out of anyone’s control, he was really helpful and provided updates throughout - I know where I’ll be coming back in a couple of years to try after my renovations are complete! Thank you so much 🙂 …
1/5
GoogleWe wanted the hot water our my property on for most of the time instead of having to turn on the hot water and wait for 30 minutes before we could do anything with it. We called them asking for help on how have the hot water on constantly and the person who answered the phone was telling us what they thought our thermostat looked like saying the thermostat has pins when I could see that the thermostat did not have pins. She spent the whole conversation arguing that the thermostat has pins and if I couldn’t see the pins they would call out an electrician and we would have to pay £75 if it is my fault that the hot water is not working without us having to turn it on. Bearing in mind we have just moved in a week ago.NegativeResponsiveness, Professionalism
1/5
GoogleWe wanted the hot water our my property on for most of the time instead of having to turn on the hot water and wait for 30 minutes before we could do anything with it. We called them asking for help on how have the hot water on constantly and the person who answered the phone was telling us what they thought our thermostat looked like saying the thermostat has pins when I could see that the thermostat did not have pins. She spent the whole conversation arguing that the thermostat has pins and if I couldn’t see the pins they would call out an electrician and we would have to pay £75 if it is my fault that the hot water is not working without us having to turn it on. Bearing in mind we have just moved in a week ago.NegativeResponsiveness, Professionalism
5/5
GoogleGreat customer service, smooth transactions. Tom, Josh and Hannah are really friendly and yet so professional. Highly recommended.
5/5
GoogleBeing a tenant in 14 Caelum Drive, CO2 8FP I am very happy with Jackson & Co Property Service. they are highly Professionals all times and follow their principles faithfully. moreover Jackson & Co employees are very friendly people never saw disrespect towards their clients. they are problem solvers because, personally we had few problems within our rented house, they solved them very sensitively. I strongly recommend everyone to use Jackson & Co Property Services because its easy to get Services anywhere but hard to get Superlative Services which Jackson & Co Provides.
1/5
GoogleThe worst estate agents in Colchester!!!! The unprofessionalism & utter rudeness from them is out of this world, on top dealing with an employee called Sunny she is the WORST EMPLOYEE of the company she hangs up on people & tells them she “doesn’t care” when dealing with property enquiries. Don’t even bother wasting your time in trying to enquire about properties, renting a property from them or even becoming a landlord for them it’s a joke & they will take you for a ride.NegativeProfessionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
8 reviews from sellers, rated 4.8 out of 5 on average. For example, Mrs wrote: "Having lived in my property in excess of 42 years, the selling and buying process has been somewhat overwhelming with all that is required by comparison to my ..."
12 reviews from buyers, rated 5.0 out of 5 on average. For example, Michelle wrote: "I honestly can not fault this Estate agents from the start with Kitty for purchasing to the end with Debbie for the whole sale procedure. I wa a completely ..."
22 reviews from tenants, rated 4.4 out of 5 on average. For example, Denise wrote: "Ashleigh Bastion was amazing and really listened to all my housing requirements. When I was happy to sign for a specific property she even took the time to ..."
Tell us what you need and we'll pass your enquiry to Jackson & Co and up to three other top-rated agents near Colchester.
