Trusted Agent profile · Colchester
★★★★★
504 reviews across 3 platforms
146 High Street, Colchester, CO1 1PW
Part of Fenn Wright, see every office.
Fenn Wright's office in Colchester, at 146 High Street, is rated 4.5 out of 5 across 504 reviews on three platforms, including 160 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Fenn Wright hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
YellAMAZING!
FennRight have been amazing from start too finish! Would recommend them to anyone! They’ve made the whole selling and buying process as easy as possible. Laura is amazing! She called me every week for updates and she did all she could too help speed the process up. She also called my buyer every week to keep her happy and to make sure everything went smoothly.
5/5
TrustpilotExcellent customer relationship management
Despite a protracted and frustrating purchase of our house, due mainly to it being a probate sale, I have only words of praise for the way Kirsty supported us throughout the long process. She kept us informed on the progress of the sale and was quick to respond to our many enquiries and concerns and acted as an excellent conduit between buyer and seller. Kirsty comes highly recommended and is a credit to Fenn Wright.
5/5
GoogleWe had a serious issue at a rental property recently, which was brilliantly and professionally dealt with by Mel Rowlands. She has been calm, given us detailed information and been very efficient.
Hi Philip, many thanks for the review which has been passed to Mel and the property management team, Stella.
1/5
TrustpilotRude staff.
All I can say here is if this company have anything to do with a house you're potentially looking to buy go elsewhere. Rudest staff I have ever come across.
5/5
TrustpilotSold via Fenn Wright at Felixstowe and…
Sold via Fenn Wright at Felixstowe and the experience was excellent from start to finish from valuation through to completion.Throughout the whole process Charley, Kyle and Rachel kept us informed and were always on hands to help with questions.Overall - would recommend the team at Fenn Wright 100% !
5/5
YellSale of house
Kelsey was amazing throughout the whole process-so patient and helpful and very effecient.Would highly recommend-thank you so much.
Hi Natalie, many thanks for your fantastic review which has been passed to Kelsey. Thank you, Stella
5/5
TrustpilotNathaniel saved the company’s reputation
If it wasn’t for Nathaniel’s help and assistance this would have been a 1 star review from my experience with other employees! Nathaniel stepped in, put himself in my shoes, delivered on call backs, and literally saved the rental! He was an absolute asset to the team who could really learn a thing or two from him! It has been a.pleasure to deal with him and he taken away the bad roster left from my experience prior!!!
3/5
TrustpilotAverage
Average. Ok as agent but have spent 18 months trying to get them to recognis new legal owner of property - and they have bungled paperwork all over the place.
5/5
YellAmazing support
Kelsey has been amazing throughout the process of me buying my first home. I needed support as was all new to me and she was always on hand to offer help and to keep me calm during this process. I exchanged today and thanks to Kelsey she helped me get it over the line in the timeframe that was expected.Thanks so much will be recommending!
5/5
TrustpilotGreat communication
The team were really responsive and helpful in helping us buy our first home.
5/5
TrustpilotI can not thank Kirsty enough for…
I can not thank Kirsty enough for everything she done to help, the most honest and helpful. Fenn wright have been really good when buying one of their properties. Great job
5/5
TrustpilotReally happy with the sale of my house
Really happy with the sale of my house. Very friendly and helpful pleased with my experience
5/5
YellExcellent service
My experience with Fennwrights has been great the staff are nothing but helpful and totally on the ball throughout, Laura is a great asset and has been so friendly and happy never mind the issue she goes that extra mile to sort any problem out. I would highly recommend fennwright to anyone who wants to sell/buy and will definitely use them again should I need to move.
5/5
YellProperty purchase
Kelsey Stein has been amazing in giving updates and answering my queries. Very good team and accommodating. Thank you all for your assistance.
Hi Norries, many thanks for your feedback, Stella.
1/5
TrustpilotOne of the worst valuators
One of the worst valuators. I had signed up for an Octopus Commercial Bridging Finance deal and Fenn Wright commercial were sent to perform valuation. They took 8 weeks to respond to emails and communication and after persistent chasing they finally came on the 10th week, they simply dont respond at all. On they day of valuation, came a senior commercial valuator and a trainee. The senior guy did nothing but talk on phone outside and let the trainee do the job himself, he dint know how to use the tools to do the measurements.They went back and no response for about 6 weeks! then after chasing again sent a report with absolute terrible low down valuation with comparable as far away of 25 miles! In the same street there are commerical comparables which they did not put on their report, instead somewhere far of. After push back and arguments, they sent another report after 2 weeks with some decent valuation. Meanwhile my offer with Octopus had expired and had to reapply and ended up getting an investor loan and by the time I was granted bridging finance, I was almost half way through the project refub
5/5
TrustpilotKirsty King was a real pleasure to work…
Kirsty King was a real pleasure to work with on a professional basis during a recent transaction. Always polite and extremely helpful with a commercial view on how to progress the matter for both parties involved. Kirsty, thank you for all of your help.
5/5
GoogleI just viewed a property today with Joanne. I was really impressed with her knowledge, enthusiasm and presentation of the property. The owner and this property are in very good hands with Joanne.
Hello, thank you for your great feedback which has been passed on to Joanne and the Branch Manager. Thanks, Caroline
5/5
GoogleI am a landlord with a small rental business and we use Fenn Wright exclusively and have done for many years. Their market knowledge and professional services are excellent.
Hi Roger, many thanks for your excellent feedback which has been passed to our property management team. Thanks again, Stella
5/5
TrustpilotThe experience of selling our house…
The experience of selling our house with Charley was great. From start to finish, any issues or questions were dealt with efficiently and we were constantly kept up to date. I would definitely recommend to anyone buying or selling. Thank you!
5/5
TrustpilotGreat professional service
My wife had to find an estate agent to sell her Aunt's property. As we don't live in the area it was a bit of a random choice to be honest, but from the very first phone call to Kirsty at Fenn Wright in Stanway to book a valuation, to Paul coming to the property to value and take details (the sales particulars looked amazing) right through to great advice and fabulous sales progression by Kirsty in what turned out to be a lengthy process although the property sold on day one. We couldn't have made a better choice if we’d tried. We had weekly updates from Kirsty, quite often before my solicitor updated us. We would 100% recommend Fenn Wright if you are looking for great professional service
5/5
GoogleMoving to a new place can be very stressful but Fenn Wright and their lettings agent Nathaniel made the process completely stress-free and it was always nice to see a friendly face whenever I had to pop in!
Hi Joshua, thank you for your fantastic feedback which has been passed onto Nathaniel and the team. Thanks, Caroline
5/5
TrustpilotGreat friendly team
Great friendly team. From the initial valuation with Paul, viewings with Amy and selling process with Kirsty, no complaints ay all. Kirsty needs a special mention as without her I’m not sure it would have ever got over line. !
5/5
TrustpilotRachel
Rachel has been brilliant every step of the way; helpful, attentive and clear and always put our needs first. Our new home was a long time coming as sometimes happens and she has given us much appreciated support. Thank you Rachel!
5/5
TrustpilotExceptional Guidance and Invaluable advice
Kirsty King has been absolutely fantastic, guiding us seamlessly through every step of the process and offering invaluable advice. Her expertise and support have made this journey much smoother, and we couldn't be more pleased with the outstanding service she has provided.
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Tell us what you need and we'll put you in touch. Fenn Wright hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
