Trusted Agent profile · Colchester
★★★★★
500 reviews across 3 platforms
146 High Street, Colchester, CO1 1PW
Fenn Wright's office in Colchester, at 146 High Street, is rated 4.5 out of 5 across 500 reviews on three platforms, including 156 Google reviews rated 4.2.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
YellExcellent service
My experience with Fennwrights has been great the staff are nothing but helpful and totally on the ball throughout, Laura is a great asset and has been so friendly and happy never mind the issue she goes that extra mile to sort any problem out. I would highly recommend fennwright to anyone who wants to sell/buy and will definitely use them again should I need to move.
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish. We recently sold our home through Fenn Wright Chelmsford and could not be happier with the experience.
1/5
TrustpilotOne of the worst valuators
One of the worst valuators. I had signed up for an Octopus Commercial Bridging Finance deal and Fenn Wright commercial were sent to perform valuation. They took 8 weeks to respond to emails and communication and after persistent chasing they finally came on the 10th week, they simply dont respond at all. On they day of valuation, came a senior commercial valuator and a trainee. The senior guy did nothing but talk on phone outside and let the trainee do the job himself, he dint know how to use the tools to do the measurements.They went back and no response for about 6 weeks! then after chasing again sent a report with absolute terrible low down valuation with comparable as far away of 25 miles! In the same street there are commerical comparables which they did not put on their report, instead somewhere far of. After push back and arguments, they sent another report after 2 weeks with some decent valuation. Meanwhile my offer with Octopus had expired and had to reapply and ended up getting an investor loan and by the time I was granted bridging finance, I was almost half way through the project refub
5/5
TrustpilotKirsty King was a real pleasure to work…
Kirsty King was a real pleasure to work with on a professional basis during a recent transaction. Always polite and extremely helpful with a commercial view on how to progress the matter for both parties involved. Kirsty, thank you for all of your help.
5/5
YellProperty purchase
Kelsey Stein has been amazing in giving updates and answering my queries. Very good team and accommodating. Thank you all for your assistance.
Hi Norries, many thanks for your feedback, Stella.
5/5
GoogleI am a landlord with a small rental business and we use Fenn Wright exclusively and have done for many years. Their market knowledge and professional services are excellent.
Hi Roger, many thanks for your excellent feedback which has been passed to our property management team. Thanks again, Stella
5/5
GoogleI just viewed a property today with Joanne. I was really impressed with her knowledge, enthusiasm and presentation of the property. The owner and this property are in very good hands with Joanne.
Hello, thank you for your great feedback which has been passed on to Joanne and the Branch Manager. Thanks, Caroline
5/5
TrustpilotThe experience of selling our house…
The experience of selling our house with Charley was great. From start to finish, any issues or questions were dealt with efficiently and we were constantly kept up to date. I would definitely recommend to anyone buying or selling. Thank you!
5/5
TrustpilotGreat professional service
My wife had to find an estate agent to sell her Aunt's property. As we don't live in the area it was a bit of a random choice to be honest, but from the very first phone call to Kirsty at Fenn Wright in Stanway to book a valuation, to Paul coming to the property to value and take details (the sales particulars looked amazing) right through to great advice and fabulous sales progression by Kirsty in what turned out to be a lengthy process although the property sold on day one. We couldn't have made a better choice if we’d tried. We had weekly updates from Kirsty, quite often before my solicitor updated us. We would 100% recommend Fenn Wright if you are looking for great professional service
5/5
TrustpilotGreat friendly team
Great friendly team. From the initial valuation with Paul, viewings with Amy and selling process with Kirsty, no complaints ay all. Kirsty needs a special mention as without her I’m not sure it would have ever got over line. !
5/5
GoogleMoving to a new place can be very stressful but Fenn Wright and their lettings agent Nathaniel made the process completely stress-free and it was always nice to see a friendly face whenever I had to pop in!
Hi Joshua, thank you for your fantastic feedback which has been passed onto Nathaniel and the team. Thanks, Caroline
5/5
TrustpilotRachel
Rachel has been brilliant every step of the way; helpful, attentive and clear and always put our needs first. Our new home was a long time coming as sometimes happens and she has given us much appreciated support. Thank you Rachel!
5/5
TrustpilotExceptional Guidance and Invaluable advice
Kirsty King has been absolutely fantastic, guiding us seamlessly through every step of the process and offering invaluable advice. Her expertise and support have made this journey much smoother, and we couldn't be more pleased with the outstanding service she has provided.
5/5
YellI would highly recommend
We can not thank Laura Smith enough for looking after the sale of our house with such calm and professionalism. Laura kept us informed at all times, and always with great warmth. Her expertise in dealing with the sale could not be faulted and her genuine care for us as clients remained true through the entire process. Thank you Laura and Fenn Wright.
5/5
GoogleI've had such a horrible time with other agents when looking for a property due to an unexpected CCJ, other agents have point blank refused to let me see properties because of it. Fenn Wright didn't make me feel any different to any other applicant. When I told them of the issue, they simply told me not to worry and they will help me find a property. Nathaniel and Roseann have pushed this one through for us and we grab the keys on Monday. Great service from these guys.
Hi James, thank you for your great feedback which has been passed on to Nathaniel, Roseann and the team. Thank you, Caroline
4/5
YellExcellent service
Fenn Wright have been excellent at communicating and keeping me up to date on my purchase. Especially Amy, she has been great at emailing and phoning. Nothing was too much trouble. They helped ease a stressful situation and went above and beyond. I found that all of the team are friendly and helpful. Would highly recommend.
5/5
YellExcellent service
I cant thank Kirsty and the team enough for the support and communication they supplied during the course of our purchase, they did in fact keep us more up to date than our own Estate Agent. Their enthusiasm and attention to detail provided the perfect partnership to all parties concerned, which enabled a stress free transaction, thanks again Fenn Wright.
5/5
YellPurchase of our first home :)
Laura at Fenn Wright has been amazing through out the process of our first house purchase. There has been many obstacles and at one point we thought it wasnt going to happen but we have reached the end of the line. Thank you so much for all your help Laura and also Kirsty stepping in. Amazing ladies xx
5/5
GoogleReally pleased I moved to Fenn Wright from my previous estate agent. Everyone I spoke to across the whole process (and this was a tricky sale) was brilliant. From now on, i'll be trusting Fenn Wright with all future selling and renting needs and wouldn't hesistate in recommending them. The customer service was great and extremely proactive which is exactly what I needed.
Hi Sarah, many thanks for your fantastic review which has been passed to the team at Colchester. Thank you, Stella
5/5
TrustpilotPhil and Kirsty were amazing from start…
Phil and Kirsty were amazing from start to finish of our recent house purchase. Phil was utterly brilliant when viewing the property and Kirsty kept us in the loop all the way through to completion.Totally professional and an amazing service! thank you so much
1/5
TrustpilotHollow Promise
Lessons learnt. First buyer months in shifted quickly to an identical property in the block on a small technical issue, second buyer ghosted after offer, third buyer took near six months with no exchange and miraculously secured another property in two days.!!!! Progressing is extremely weak and ineffectual.
5/5
YellBrilliant
Kirsty has been brilliant, it wasn't the easiest sale and purchase (various factors including our buyer's solicitors), but she kept us informed the whole way along, no matter what time of day she was available for us to contact. Kirsty is a credit to Fenn Wright and we just want to say a huge thank you to her!
5/5
TrustpilotKelsey Stein was just amazing
Kelsey Stein was just amazing! Kept us updated and explained the process thoroughly. We relied on her a lot and she went above and beyond her duties to make everything as easy as possible. Thank you Kelsey.
1/5
GoogleDon’t even deserve a star... Worst estate agent I have experienced. Was notified a day before my moving in date that the landlord had rejected the application. Once challenged, we were basically told it was our fault. This is not the case. We had no updates, no one from Fenn Wright being in direct contact with us to make sure everything was ok. The communication is extremely poor. Fenn Wright do not take any responsibility, once forms have been sent off.. this is something they do not mention (another way to get your money). The lady I spoke to on the phone from Fenn Wright was extremely rude from the start, she kept interrupting me. Her overall customer service was shocking. I can’t stress about how poor the communication is. The only time myself and my partner heard from anyone at Fenn Wright was when we were signing the documents right at the beginning of the process. From then we were left to deal with everything else ourselves. They have caused nothing but an inconvenience & not once did we receive an apology. Very unprofessional.
Hi Rianne, I am sorry to read your comments and would welcome the opportunity to discuss this in detail if you would like to contact Joseph Hall, Partner & Head of Lettings on jth@fennwright.co.uk. Thank you
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