Trusted Agent profile · Colchester
★★★★★
500 reviews across 3 platforms
146 High Street, Colchester, CO1 1PW
Fenn Wright's office in Colchester, at 146 High Street, is rated 4.5 out of 5 across 500 reviews on three platforms, including 156 Google reviews rated 4.2.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
YellThank you!
Fenn Wright were extremely efficient. They sold our house quickly and were always on hand to help mediating with the solicitors and other estate agents. A special thanks to Kirsty who did a fantastic job working with both ends of the chain to make sure the move went through on the date we asked for.
1/5
TrustpilotDisappointed
Very disappointed with recent contact with branch in Essex. Enquired about a property and was told it was sold so my questions were not answered. In the next 2 weeks the property came back on the market and yet no one thought I was hot enough a sales lead to be contacted again. Very poor organisation and sales technics especially as I was very interested in the property concerned. Wouldn’t engage with them for a property again due to lack of attention to detail.
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end. Chris was professional and very factual, and had good advice about the area. Shannon went above and beyond constantly throughout the tricky process of a large chain, keeping everyone informed and facilitating everyone involved. Highly recommended and I wouldn’t use anyone else.
5/5
TrustpilotI would like to say that Kirsty at…
I would like to say that Kirsty at stanway is absolutely amazing , she was the one to call me to let me know about a house I loved was back on the market . Getting my house is all down to Kirsty and her amazing support .
5/5
YellFantastic service
Fantastic service from the first valuation appointment right up until completion! Very friendly staff and great customer service. A special thank you to Kelsey Stein for keeping me updated throughout the whole process and chasing my solicitors. I would highly recommend Fenn Wright.
1/5
TrustpilotAvoid at all costs
Don’t think I’ve ever bothered to write a negative review about anything before but this is well needed. I rented a property through this company for two years and it was the worst experience ever. They never dealt with a single issue I raised promptly, they made my end of tenancy exit hell, their constant lack of communication resulted in me ending up out of pocket despite me requesting information for end of tenancy information two months prior to which I had no response. They were extremely efficient at communication when they were collecting funds and other issues that benefited them but conveniently ignored my plea for action due to having to throw away half of my furniture due to mould damage from internal walls (this was not the first mould related issue I had raised about this property). The two young lads I spoke to on the odd occasion are the only reason I wouldn’t plea for this review to have 0 stars. I have requested contact information for HO in order to raise a formal complaint. Horrific company and will never be using them again.
5/5
TrustpilotFantastic experience with Fenn Wright…
I cannot recommend Fenn Wright’s highly enough. From the perspective of a buyer, they’ve been nothing short of brilliant. They’ve managed my expectations clearly throughout the whole process, from offer to completion. And, what would normally be viewed as a fairly stressful experience, the conveyancing process has been smooth sailing throughout. In particular, Kirsty King, who has been in weekly contact with status updates and actions, as well as managing all parties involved. She’s really gone above and beyond to help the process through to completion, and her knowledge, experience and willingness to help is a credit to Fenn Wright’s. I would have absolutely no hesitation buying again through Fenn Wright, or indeed listing through them.
1/5
GoogleAppalling lack of communication from the lettings team. We were unable to move into a property due to my Ill Health of which we made them aware. We are still being asked to sign inventory documents which have no relevance to us, the left and the right hand clearly don’t communicate
Hi Steve, sorry to read your comments, we would like the opportunity to discuss this matter with you further. Please can you email Michelle Reedie, Head of Lettings, mmr@fennwright.co.uk. Thank you.
5/5
TrustpilotThank you Fenn Wright
To begin with we were disappointed that we had so few interested parties and felt that maybe more could have been done to promote the property.
5/5
GoogleFenn wright have been great from start to finish, Maire-Kate has been fantastic and very helpful. Would recommend 100%
Hi Joe, thank you for your fantastic review which has been passed on to Maire-Kate and the team. Thank you, Caroline
5/5
GoogleGreat experience with Mel Rowlands in lettings, she always delivers a personal touch with care and attention that’s quite rare. She remembered what’s going on with the property and any enquiries ongoing, she’s on top of things her end and a genuine pleasure to deal with on tenant issues
Hi Liv, many thanks for your lovely feedback which has been passed to Mel and our lettings team. Thank you, Stella
5/5
TrustpilotFrom Start to Finish
From Start to Finish , we were kept up to speed with updates / sales details and viewings , Paul , Jo, Naomi and team helped the best they could
1/5
TrustpilotIpswich team the worst
Ipswich team the worst After viewing a property / signing contract , ready to move in I’ve been phoned to be told the flat is gone and the reason is due to agents misunderstanding ( other agent rent the flat to someone else already ) . After the phone call ends I receive an email from them saying the tenancy application offer has been cancelled subject to contract and references …On top of that I’ve already contacted them several times to refund the holding deposit with no answer .. just stay away from this unprofessional “agents “ . Waste of time and headache
5/5
TrustpilotHouse sale progression
Kirsty kept us informed throughout the process as well as managing our expectations! A big thank you to a lovely lady.
4/5
GoogleRomario was excellent and helped manage issues with our property with professionalism and speed.
Hi Ryan, thank you for the great feedback which has been passed to Romario and the team. Thanks Caroline
5/5
GoogleMe and my partner have been through fenn Wright for 2 rental properties now and each time it was Melissa that helped us beyond relief. The customer service she offers is impeccable and she has gone out of her way to help us get our second flat. I would highly recommend using fenn Wright if you're wanting a rental property. Thank you again Melissa :)
Hi Jade, thank you for your lovely review which has been passed on to Melissa and the team. Thank you, Caroline
5/5
GoogleFinding my first property was so easy with John Barker of Fenn Wrights. He took the time to find out exactly what I wanted, and came up with the perfect place. Within 24 hours the deal was done. Couldn't be more pleased with the service and professionalism. Can't recommend highly enough. Thanks Jon
5/5
GoogleMe and my husband have been tenants under Fenn Wright for 4 years. The service is fantastic! Very professional and the communication is always smooth and straightforward. Thumbs up 👍🏽 …
Hi Dianelle, many thanks for your review which has been passed to our property management team. Thank you, Stella
4/5
YellRecent Completion @ CO4 3**
The team helped a great deal in buying my property, am grateful to the Colchester team for their effort and constant updates i was getting. Thanks to Kirsty who ensure the deadline wasn't missed.
4/5
YellVery efficient
I only dealt with Kirsty, but she was on the ball. Very efficient and friendly.I was not a direct client but she couldn’t have been more helpful. If selling I would use Fen Wright. Completion was a bit complicated but she kept me informed every step of the way.
1/5
TrustpilotProperty mis-description, such poor service and attitude
I have recently purchased a property through this outfit, something I will never repeat again following this experience!
5/5
GoogleGreat experience with Mel Rowlands in lettings, she always delivers a personal touch with care and attention that’s quite rare. She remembered what’s going on with the property and any enquiries ongoing, she’s on top of things her end and a genuine pleasure to deal with on tenant issues
Hi Liv, many thanks for your lovely feedback which has been passed to Mel and our lettings team. Thank you, Stella
5/5
YellExcellent Service
Not one for writing reviews but in this instance, one is definitely deserved. Excellent service from start to finish. Special thanks to Kirsty for her total determination to get things done!! Thank you!
5/5
YellGreat experience.
What an amazing service we got Kirsty went up and beyond to help with us purchasing our property and helped with issues with our sale even though it wasn’t through Fenn Wright. Will definitely be calling for Kirsty when we decide to move again.
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