5/5
TrustpilotSimply Fantastic.
From the start, Paul valued our home and gave realistic expectations, Sarah then arranged viewings, which were quickly successful.
Trusted Agent profile · Colchester
Fenn Wright Colchester reviews
★★★★★
500 reviews across 3 platforms
146 High Street, Colchester, CO1 1PW
Fenn Wright's office in Colchester, at 146 High Street, is rated 4.5 out of 5 across 500 reviews on three platforms, including 156 Google reviews rated 4.2.
Reviews
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleThe service Regan provided was fantastic; we had a leak in our property and when the contractor couldn’t get out quick enough Regan contacted multiple companies until one could which resulted in a speedy resolution. Thank you for all your help!
Agent replied · 13 June 2024
Hi Shannon, thanks for your great review which has been passed on to Regan and the team. Thank you, Caroline
5/5
TrustpilotAn outstanding experience with Fenn Wright, Stanway
I have recently sold my home and purchased a property using Fenn Wright of Stanway
5/5
YellRetirement Apartment Purchase.
I purchased a retirement apartment through Fenn Wright. Through all stages of the process, first viewing to completion, everyone I spoke to was very professional and helpful but more importantly to me, friendly at the same time.Once my offer had be accepted I was kept up to date by a sales progressor. Even at times when no actual progress had been made they still phoned to explain why.Any questions I asked were quickly answered. Thank you for helping me through the process.
5/5
TrustpilotFenn Wright was first class
Fenn Wright was first class. Kirsty was so lovely, very helpful, always checking in, couldn’t fault them.
1/5
TrustpilotFenn Wright Colchester - HORRIFIC EXPERIENCE
Absolutely horrific experience with Fenn Wright Colchester!! We moved into a property a month ago, after pointing out some issues before the tenancy agreement was signed and promised it would be sorted before we moved in, we got the keys and were very excited to move into our home, well the professional cleaning was not so professional, the place was disgusting! Literally old food running down the side of the cooker, hob was dirty, filthy cupboards, floors and bathrooms. Then we had the pleasure of sewerage floating around our garden. A month into our agreement, we still have clothing and stuff that the landlord has apparently left in the house, we have no access to the garage where the boiler is kept, so hot water is not guaranteed! The emergency contact for the after hours contractors don’t get answered, and when the one of two did call back 3 hours later, after many attempts snd messages, we were told he couldn’t do the job, but even if he could not having hot water is not deemed as urgent! I have sent countless emails to get stuff sorted and I don’t even get a response! unless I become demanding! We have metal frames and cement blocks lying in the driveway, a huge safety issue!! The garden has rubbish lying everywhere and also a storage facility for whatever the owner didn’t feel like taking with when they moved. Furthermore two garage doors blocking our living room door! Some windows don’t have handles to open. Eventually we get some contractors coming to quote on what needs to be done, but the landlord won’t accept the quotes and insists his brother needs to come and look at the issues! Well the so called brother is on holiday for a week and we have to wait for his return! In the meantime we are living with other peoples clothing and suitcases and whatever else is being stored in our bedroom! The garden sheds are full of old broken tools, sports equipment and equipment, and our stuff is lying getting damaged on the lawn outside, as we have no space to pack it, all this whilst Fenn Wright couldn’t be bothered to assist or sort anything out! There should definitely be an option for minus stars, as what should have been an exciting time, has turned into a nightmare! Absolute disgusting service from all at Fenn Wright! A full inventory with many of the issues listed had been sent before us moving in, however it probably has not even been read nor acknowledged by Fenn Wright , I have never experienced such un professionalism! But I guess they get their money, so they don’t really care!
5/5
GoogleMy wife and I recently sold our home in Colchester via Fenn Wright. When selecting which local Estate Agency to use, we carefully vetted three local …
Agent replied · 13 June 2024
Hi Adam, many thanks for your fantastic review which has been passed to Phil and Jonathan. Thank you, Stella
5/5
YellExcellent Customer Service.
Excellent service from Fenn Wright, from Graham's first visit to value our house to completion. Communication between the staff and customer is very good and I was kept informed all the way throughout the sale. The 'sales progression' team were excellent and helped a great deal throughout a tricky period just before exchange of contracts.As soon as our house went on the market, we were sent lots of prospective viewers and sold very quickly, but I was mainly impressed with the excellent customer service and would definitely recommend and use again.
5/5
TrustpilotPhil, Kris and Kirsty
Phil, Kris and Kirsty all were extremely helpful throughout the purchase of the property. As a first time buyer things can be extremely daunting but the process was simplified and I was aided where needed. The response was extremely fast and I can’t really fault the service I received.
5/5
TrustpilotProfessional service from day 1 to the…
Professional service from day 1 to the completion of the house sale.Our sale was a particularly complicated and difficult sale and would most likely never of happened without the outstanding support of Kirsty King.We would totally recommend Fenn Wright and would have no hesitation in using again.
5/5
TrustpilotStanway Fenn Wright - Excellent!
Kirsty and Paul lead my sale from beginning to end, it was seamless, professional and quite the opposite from what I believe most people expect from estate agents these days. Thoroughly recommend the Stanway branch Colchester!
5/5
TrustpilotProperty purchase Purchasing a property can be and is…
Purchasing a property can be and is very stressful, Kelsey helped the purchase of our sons property a lot easier and was always available on the phone and emails. Kelsey also spent time to engage with the solicitors and mortgage company to get the purchase over the line. She is a fantastic asset to fenn wright. Many thanks again for your help. Very professional service. Darren northover
1/5
TrustpilotTerrible customer service
Wanted to view a property they have listed. The girl on the phone very unprofessional and telephone manner shocking.Wanted to view the property to make sure it's suitable for my family needs. I'm integrated on the phone. I'm not going to do a 140 mile round trip to waste my time. Won't be using this company. Wish I had seen the reviews prior to calling them. Would have saved my time.
5/5
YellAn extremely good experience of selling and buying property.
Each member of staff I came into contact with at Fenn Wright, right from the beginning, was extremely helpful, willing to listen and resolved my queries in the shortest time possible. All staff members were very polite and made me feel as if I were the only client they were dealing with. Everyone was very efficient and kept me informed of progress. The sale of my house and purchase of another property went through very well. I would have no hesitation in recommending Fenn Wright to friends and family alike.
5/5
TrustpilotExcellent Service …
Communication from Fenn Wright was excellent. Kirsty phoned me every week updating me on the progress of the sale and chased things up with the solicitor.
5/5
GoogleFennwright are always on the ball regarding viewings and keeping up to date. I had a viewing today and was very pleased with the service all round
4/5
YellHous
As this was the first time we had bought and sold houses we found the process daunting. However the staff at Fenn Wright’s helped us through the stages and kept us informed all the way. Thank you Kirsty for all your help and support.
1/5
TrustpilotTerrible company
I can only suggest that the good reviews of Fenn Wright have been written by friends and family or paid third parties. Terrible company
1/5
TrustpilotZero stars for us
Zero stars for us. We have had bad experience with the Ipswich and Woodbridge branches. Agents like to play games, keep you on your toes, play with your emotions so you can pay as much as possible (we are a one income family with young children). Yet, they accept offers for developers who pay way below the asking price, make up the house and sell it a year later for over 100K in profit. Shame on you all.
5/5
GooglePhil Lay- Flurrie - you are a true ambassador for Fenn Wright. Thank you for your help, honesty, availability and professionalism. You clearly …
Agent replied · 13 June 2024
Hi Stephen, many thanks for your fantastic review which has been passed to Phil and the team at Colchester. Thank you, Stella
5/5
GoogleWe had a great experience renting with Fenn Wright. Could not recommend more. Maire-Kate, Lucy and Kevin have been extremely accommodating, friendly and helpful!
Agent replied · 16 April 2026
Hi Christina, many thanks for your fantastic feedback which has been passed to all the lettings team. Thank you, Stella
1/5
TrustpilotI wouldn’t recommend Fenn Wright for…lettings
I wouldn’t recommend Fenn Wright for sales letting. I previously had 20 years plus of dealing with them with no issues, but in the past 6 months I feel the service offered has gone down hill considerably!I had 3 properties with them but had major issues with them and their contractors on a new tenancy where I was told their cleaners had been in but on visiting the property, I found they hadn’t, I informed the agent who arranged for the cleaners to go back but the quality of cleaning was still very poor. I found out myself as there was no inspection from Fenn Wright to assure this had been done. I was even told that the cleaners had been in to clean, when in actual fact they had not.As I was disappointed with their service, I moved the portfolio to a more reliable agent. Fenn Wright were to hand over the keys to our new agent but Fenn Wright had lost keys to two of our properties. They were instructed to appoint a contractor to rectify the issue but failed to instruct him properly, resulting in yet another failed attempt at resolving issues, which they had caused.In my opinion the service I received was unprofessional, lack of communication between staff and I felt staff were undertrained or lacked experience in dealing with managing my portfolio and that some staff would benefit from supervision.I will not be using Fenn Wright in the future!
5/5
TrustpilotKirsty is amazing and gets the job done…
Kirsty is amazing and gets the job done 👍🏻
5/5
YellSale and Purchase
We have just sold, and purchased through Fenn Wright. They kept us informed on both the sale and purchase throughout, and were very helpful when questions needed to be answered. Special mention to Kris and Kirsty! Both were absolutely brilliant. Thank you all...……..
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