Abbotts Colchester reviews

★★★★★ 5/5

Google

Phoebe S from the Colchester branch was simply delightful. The help she offered was very prompt and detailed. She went above and beyond to ensure that I felt supported with the process and communicated exceptionally well. Thanks for all your help Phoebe.

Aisha · 26 June 2024

★★★★★ 5/5

Google

Well what can I say about these guys, only one thing, they are amazing!! I had my house up for sale with various other estate agents for six months prior to using Abbott’s with no luck whatsoever. Max used to call me very few weeks to try and get me to use them and stupidly I never switched. Until one day I decided to give them a try. Max and Derrick sold my house within one week, ONE WEEK! I only wish I had used them from the start. Don’t bother with any of the other estate agents, just go straight to the best! Thanks guys.

Louie · 26 October 2019

★★★★★ 5/5

Google

Love the experience with abbots for my moving to new place. I was surprised by their professionalism. Specially Chloe and Nathenial are both very helpful and friendly. Highly recommended.

Fizza · 6 December 2024

★★★★★ 1/5

Trustpilot

Another week waiting for my overpaid…

Another week waiting for my overpaid rent. It's a complete shambles of a company. Liers and absolute scammers. They can't locate a payment by a landlord. Joke. They deserve to be shut down for good. -10/5

Mateusz · 23 September 2025

★★★★★ 5/5

Google

I have had the pleasure of Spencer Bartley helping us get our dream home and he was always on hand to guide us through the mortgage in difficult times. He always put us at ease and even on exchange and completion he gave us a curious call to congratulate us. Thank you for all your help and you have a great team at the colchester branch.PositiveResponsiveness, Quality, Professionalism, Value

Angela · 25 October 2021

★★★★★ 1/5

Google

Awful company! Messed me around with the house viewing. Originally planned for Monday but had to phone them up because they sent me the wrong details. Then rang me on the day to tell me they couldn’t get into the property. By the time we arranged another house viewing, the property had already been taken. DO NOT USE THIS LETTINGS AGENCY.

Tom · 25 October 2022

★★★★★ 5/5

Google

Thank you to Max and Derek for all their help and advice during the sale of my flat. Always approachable and friendly. Many thanks to you both.

Graham · 26 October 2019

★★★★★ 5/5

Google

Have been dealing with Nathaniel and Chloe whilst moving in today. The service I have received has been exceptional and would happily recommend them going forward

Ryan · 5 November 2024

★★★★★ 1/5

Trustpilot

Disgusting Treatment from Abbotts King’s Lynn

LETTINGS DEPT : Abbotts Estate Agents King’s Lynn : Unprofessional , Uncaring and Unresponsive : Having suffered an injury and needed an operation whilst abroad we realised we could not commit to our future tenancy, even though we hadn’t signed any contracts. These guys seemed so kind and professional until we had a health issue that meant our proposed tenancy couldn’t begin. We gave ample time too. Despite writing a letter of explanation we received NOTHING! No acknowledgment, no letter of understanding, no wishing us well on our road to recovery, NOTHING! - All I can say is this was a shock to us and a big disappointment. I have included the letter I wrote below so you can judge for yourself whether we deserved being ignored! Is this really the service we deserved?..,………………………………………Good afternoon Suzie,I hope you are well.It’s not been going so great this end I’m afraid.We’ve both encountered more health issues and the surgeon who administered xxxxxx last injection has recommended, after examination, that for his own safety he should not attempt to do anything with his arm for fear of causing irreparable damage. This therefore has major implications for our plans.Furthermore I have been suffering from pins and needles and numbness in my foot and fingers and extreme back ache which the surgeon has said is due to the extra pressures since xxxxxxx incapacity - and to make matters worse, I’ve been advised to avoid lifting anything heavy to avoid further damage to my spine!In light of the above and being mindful of the promises we made to yourself and to the landlord in regards to keeping the property in top ‘viewing’ condition, we feel that this is something we can no longer achieve and promise. We’re not able to hire a van or arrange any furniture let alone construct even a bed frame - to say the least.We do not want to cause detriment to the landlord’s quest of finding a buyer for his lovely bungalow and therefore, to give the landlord the best chance of a sale in this climate, we have decided that this task should be passed on to a tenant who is in better shape, health wise to present the property in the best way possible.It’s with a very heavy heart that I write this Suzie as we were both so extremely looking forward to beginning our brief tenancy at the bungalow but we are very honest, open and responsible and don’t want to promise something to the landlord that we simply can’t fulfill. We’ve been stressing about tidying up for an urgent, last minute viewing and knowing how difficult it is to even pick up a cup, fills us both with worry and anxiety.On a more positive level, at least we are still a few weeks away from the original intended commencement of the tenancy and you didn’t waste time sending out contracts.Please send our sincere apologies to the landlord who I would hope understands that our decision was not taken lightly but was taken with his best interests at heart.Xxxxx feels his rehabilitation should be at home with his bother as the rehabilitation could prove to be quite an extended period of up to 18 months for the injury to heal.You have been a real treasure throughout the short process so far Suzie and we’ve had some great conversations. You are definitely a rare find in this day and age and we both appreciate all you’ve done for us.We totally understand if our holding deposit is something we have to forfeit but if the landlord understands that our decision is primarily based on his position to effectively sell the bungalow, then I would like to hope he would not decide to retain our deposit.Once again Suzie, thank you for everything. We can’t express how nice it’s been dealing with you and it would be a pleasure if we were able to secure a house purchase or tenancy in the future - maybe you’d even find us our dream bungalow?In the meantime we are being sensible and putting our health first even if it means letting go of the lovely bungalow.Kindest regards,………………………………………………To this date, we received no email, no call or any communication following the letter we sent and to this day, it still makes me extremely sad that the relationship I thought we’d developed over a few weeks was nothing more than fake.

Darren · 29 August 2023

★★★★★ 5/5

Google

Amazing experience end to end. Great customer service unlike that that so many others offer.

Elliott · 17 February 2026

★★★★★ 1/5

Trustpilot

Deceptive towards disabled people

As a disabled person I could not read the agency agreement so relied on him telling me no sale no fee no hidden costs we don’t charge for anything only to find out that I have an email saying because I’ve terminated the agency agreement early I’m liable for paying their costs Absolutely disgusting disgraceful behaviour towards people with disabilities avoid

Jason · 13 August 2024

★★★★★ 5/5

Google

Can highly recommend Abbott’s. Andrew went above and beyond to secure our new tenancy. Can’t thank him enough

Claire · 25 October 2020

★★★★★ 1/5

Trustpilot

Pathetic

Poor communication Poor sales techniques Did not change price of property as promised Basically write a list of what an Estate Agent should not do and they managed to do it. Would be better scribbling the price on a piece of A4 and pinning it to our fence.

Mike · 24 January 2025

★★★★★ 5/5

Trustpilot

Abbotts Ely 5 * service

I would like to thank Jack and Pat from the Ely branch for all their help in securing my property. They made the process easy and quick, responding to queries the same day. I would not hesitate to use them again.Lisa - Witchford

Lisa · 22 February 2022

★★★★★ 5/5

Google

Anthony, who recently joined the Abbotts Colchester branch, is very helpful in the letting process to ensure it is very smooth. He is professional, responsive and keeping me informed of the progress. Excellent service!

Iris · 28 March 2024

★★★★★ 5/5

Google

The service I have received from Abbots since June 2019 has been second to none. I have found Rick to be professional and committed to delivering outstanding customer service. He acts with integrity and has always honoured his commitments regarding keeping me informed. I have full confidence in Rick's ability and due to his commitment in resolving my concerns my Business has remained with Abbotts.

Christine · 25 October 2020

★★★★★ 5/5

Google

I would just like to say how professional and helpful the team at Abbott's Colchester have been! I must say jordan Burnham the branch manager is a credit to the team and company, he made sure I was updated when needed and always did what he said he would do, I would only ever recommend using jordan if you are looking to buy or sell in Colchester.

Jo · 26 October 2019

★★★★★ 5/5

Google

The whole of the team were helpful, friendly and, most important, achieved a sale. They worked hard in a very competitive market, producing a quality brochure, with great pictures and write-up. On each contact with any of the team I was answered quickly and efficiently. They called back when they said they would, did what they said they owuld do and sold the house! Very happy customer.

Paul · 26 October 2019

★★★★★ 5/5

Google

I spoke with a lovely lady called Chloe yesterday regarding a property & she was incredible. I was nervous regarding my situation but she was so sweet and made me feel at ease. Really lovely company and highly recommend them.

Lisa · 3 April 2025

★★★★★ 5/5

Google

From start to finish Sheridan has kept us informed she has gone above and beyond to help us when we had trouble sending documents over. Sheridan or Rick have always been on hand to answer questions we have had and have accommodated our needs superbly Thoroughly recommend Abbotts and the team at Colchester especially SheridanPositiveResponsiveness, Quality, Professionalism, Value

Diane · 25 October 2021

★★★★★ 5/5

Google

The new manager "Anthony Pembroke" has been excellent. He has sorted out all my issues with regards to my rental HMO property. An excellent service has been provided. I highly recommend. :)

Dominic · 27 February 2024

★★★★★ 5/5

Google

I have purchased a new build property through the Colcheter branch of Abbotts and the service and support given has been amazing. The branch manager Spencer could not do enough to help with the shared ownership process and made what was a very daunting process so easy. Thank you so much for making my new home possible.PositiveProfessionalism

J · 25 October 2021

★★★★★ 1/5

Trustpilot

They don't ever repair anything fast

Whenever you need to have a repair done they just take forever to sort it out and sometimes I have had to just do it myself like the time my 4yo daughter window on our ground floor flat wouldn't close properly letting in freezing temperatures into her room. Or the time water was leaking out under the sink and constantly having to empty a bucket for weeks. They honestly don't give a dam about the people renting from them.

Ty · 13 January 2023

★★★★★ 1/5

Trustpilot

Failure to return deposit

Still waiting after 2 months for deposit return. Called countless times always told I would get a call back never did. Told today that money was being taken for contrived reasons

Alasdair · 27 June 2025