Abbotts Colchester reviews

★★★★★ 5/5

Google

I have recently rented out my flat and used Abbotts to find me a tenant. They found me one quicker than I expected! The manager Rick Hall was really helpful throughout and kept me updated throughout. I'm looking to buy another flat next year and will use them again.

Emma · 25 October 2020

★★★★★ 5/5

Google

Just wanted to say a massive Thank-You to Chloe for all your assistance with sorting out a new lease. Very attentive and able to assist with every query along the way 💯! All the very best and I would highly recommend the Abbotts team! Shoutout as-well to Nathaniel 👏🏻 …

Tamsin · 14 December 2024

★★★★★ 1/5

Trustpilot

6 weeks without receiving my deposit back

Their agents have no idea what they are doing, I’m asking for my money/deposit back more than a month and no one is able to solve the problem.There is no a process in please to get help, they internal communication is completely broken generating burocratic delays for tenants.Stay away and save yourself time and stress not dealing with them.By today, I still not receiving my deposit back, and I left the property the 25th of May 2021.

Francisco · 8 July 2021

★★★★★ 1/5

Trustpilot

OMG!

OMG!LOOK AT THE STATS.BAD 78%Moving house they say is one of the most stressfull things you will do.Well abbotts norwich just made it 1000% worse.Fantastic professional words to suck you in to sign contracts promised the world.Reality,incompentent staff,left hand not knowing what the right hand is doing.Misinformation to fob you off.In 3 weeks only arranged one viewing and they messed that up.Told me person did not attend but I proved they did by my cctv,agent not proactive or paying attention and let the person walk off obviously viewer bit confused was at correct address that's where agent should of stepped in.First lost possible sales and last!.Spoke to manager hoping to provide some constructive criticism and get this back on track with some explanation, OMG straight on the defensive and at my juggler basically calling me a liar!.I provided all the evidence requested to prove my reasons for my complaints and was just fobbed off and dismissed, all staff closed ranks.Have a email from abbotts the reason I was complaining was to be released from my contract early how insulting nothing further from the truth just wanted a professional honest service.Contract was terminated and hopefully I can find another agent professional and honest that's all i ever wanted.Complained to area manager ,was very helpful and understanding and said would investigate.I dont think i will hear anymore of the outcome but i am just glad to be away from there.YOU HAVE BEEN WARNED!

Alan · 23 October 2020

★★★★★ 5/5

Google

Great team. Nothings too much trouble. Refreshing to find an estate agent that doesn’t do ‘pushy sales’ - just good honest communications resulting in quality viewings and ultimately a sale. Special thanks to Ryan for his excellent negotiating skills.PositiveResponsiveness, Quality, Professionalism, Value

Vanessa · 25 October 2021

★★★★★ 5/5

Google

Above and Beyond! Exceptionally professional, responsive and pro-active Estate Agents. With their exceptionally good communication, Spencer and Luke went above and beyond my expectations. All this was achieved with a natural personal touch, which didn’t feel commission lead. Well donePositiveResponsiveness, Quality, Professionalism

Deano · 25 October 2021

★★★★★ 1/5

Trustpilot

I will never use abbots again

I have been with abbots for 2 years , I will not be using them again ,from the get go there has been problems from taking a month to give me £50 of the first months rent to a letting agent trying to bully me into having a tenant I personally knew .lying that my ceiling had collapsed and water was everywhere to me and the plumber when water was just coming down the over flow pipe , accusing me of not paying the electrician which I did 2 months previous to withholding money from my rent for work done to the property when I had told agent and property management I would pay the workman direct so will have to wait longer to get the rest of my rent . I was also told over a year and a half ago that the tin foil over my windows had been taken down to learn last week it was still there when questioned about this " misleading " information I was told tenants have a right to peace and quiet to sleep in the day again very confused as there is such a thing as black out blinds or curtains and I don't want my property looking like a drug house on a prison estate and they told me over a year ago it had all been sorted ? . They were also approached by the letting agent I was wanting to go with in November they had a told the new letting agent they could take over the property after November's rent was paid when I asked was this going ahead and had they sent over the details I was told that conversation never happened and I had to give them 6 months notice or wait until the end of the tenancy so again very confused when I then told them I wouldn't be staying with them at the end of the tenancy i gave them a few reasons why i also said new letting agents set up fee is cheaper i then recieved an email saying they would match new agents set up fee to keep me there so again very confused as to why they were charging so much if they can change the prices of everything . All in all I can't wait to leave I don't feel I have had a good service from them not worth the money you pay and in all honesty I wouldn't stay if they paid me

Jessica · 10 December 2024

★★★★★ 5/5

Google

The best letting company I have ever dealt with. Very professional, experienced and helpful agents. Highly recommend. I would like to say a huge thank you to Sheridan Partlett and Rick Hall, both incredibly helpful, caring and friendly.PositiveResponsiveness, Quality, Professionalism, Value

Nicola · 25 October 2021

★★★★★ 5/5

Google

Have been dealing with Dritan and from start to finish. Has been extremely helpful and would highly recommend, he has gone above and beyond for myself. Would highly recommend

Gary · 24 July 2025

★★★★★ 5/5

Google

Rick runs this branch like a well oiled machine! Always happy to help and goes above and beyond to make sure you’re kept up to date and informed! Sheridan is friendly and welcoming and makes you feel well looked after!

Nicola · 25 October 2021

★★★★★ 1/5

Trustpilot

Rude, unhelpful and useless.

Rude, unhelpful and useless. Having been spoken to reluctantly by a guy who claimed to be working from home but "just about to go out", he was unfriendly, unhelpful and said he'd ring me back next day and make sure I "was put on the mailing list". That was a week ago. I should have read the reviews before even calling them. If this is the level of their service I shall definitely avoid them.

Lorraine · 12 March 2021

★★★★★ 1/5

Google

Twice now we have tried to help our daughter purchase a new development house in our area and the builders have been so helpful yet the staff at Abbotts have been so rude and obnoxious that we did not believe it till we accompanied our daughter especially to assist. Basically unless they sell our flat they refuse to even start negotiations regarding the new house. Even the developers are fed up with them. This is not what we expect from a company one of our relatives helped set up. So if you want to be insulted, patronised and told you have no idea what you are talking about then good luck . Disgusting service.NegativeQuality, Professionalism

Nigel · 25 October 2022

★★★★★ 2/5

Google

Huge thank you to both Peter and Samantha for being absolute angels during the most stressful move ever! They were beyond understanding and accommodating when things went wrong multiple times and didn't end up getting to view the place before moving in, but I really felt like their work ensured that I wasn't getting any less in terms of service. Thank you especially to Samantha who was so kind and waited for me to get my cat up to Colchester by train after my movers let me down twice. She is such a kind, lovely person to have been in contact with for this, and I wish her all the best! Edit: After actually living in a property managed by Abbotts, I find it hard to continue thinking of them positively. Whether it's an experience only clouded by having a landlord that is abroad or being frustrated by the lack of urgency with repairs/finding multiple issues ahd that information was withheld prior to signing the contract, something is truly off about this entire experience. Before I'm asked to get in touch, I will be emailing to confirm time for a sit down that I had to chase you on. Saying I'm dissatisfied is an understatement and as professionals, you should really do better to ensure the properties you manage are in decent condition prior to move in and do better to fix urgent issues like leaks or lack of gas, regardless of when these issues occur.

Patricia · 25 October 2022

★★★★★ 1/5

Trustpilot

My son and his young family have been…

My son and his young family have been renting from Abbott’s for about five years now. Their landlord went up in the loft and put his foot through the ceiling in their bathroom. Huge hole and mess everywhere which my daughter in law cleaned up. There is water coming through the roof and there is wires everywhere. Landlord is taking his time getting it fixed. My son went to Abbott’s and asked if they could help and they turned around and said “No we can’t, you can hand your notice in if you want too”. IBeyond belief Abbots, they have two young children one with Asthma and you suggested they make themselves homeless by handing in there notice if they are not happy. You are a big joke and all as you care about is the money. NO CUSTOMER SERVICE AT ALL I am disgusted at you.

Julie · 21 June 2019

★★★★★ 1/5

Trustpilot

Mildenhall - No communication & false hope

Abbott's Mildenhall In 16 weeks we had a total of 0 viewings. I would not recommend Abbott's estate agents in Mildenhall. The service was poor. Very bad communication and customer service. We experienced mistake after mistake with these agents with no apologies or ownership of errors. Since the very beginning we had many issues with the estate agent (Spencer Bartley). Initially we decided to go back to Abbotts for the sale of our house as we bought our house from them 3 years ago and had a good experience. However the Manager we previously dealt with retired, and the communication between them and us had noticeably changed in a bad way. Spencer (the new branch manager) told us that he prices houses to be sold quickly and efficiently. Later on we realised that he massively over priced our house to get us to sign the contract. After having no interest, I had to contact Spencer as I felt that he was not communication or guiding us in regards to reducing the price. After still not having any interest, we decided to get another estates opinion. Spencer said that we cannot go multi agency, however we later realised he did not fill out our contract properly meaning the contract was void, therefore he had to oblige. With the new estate agent we soon got some viewings and was updated regularly with sound advice/guidance. The couple of viewings that did get scheduled with Abbott's got cancelled very last minute. AND our final experience with Spencer... After cleaning our house, myself and my partner left our house for a viewing that one of the Abbotts agents arranged. I received a phone call from Spencer asking why I wasn't at my house, I told him that he should have a key as requested by Spencer at the earlier stages of this horrible service. Spencer refused to believe that I left a key at the estate agent. On arriving home, we was met by Spencer with our door keys. He struggled to apologised still not taking any ownership of being at fault. Further more, even if they thought they didn't have a key he should have confirmed that I should be at my house to let them in, however there was no communication of this at all.

Tom · 11 May 2019

★★★★★ 5/5

Google

Can never get them on phone always says leave details and they still don't get back to you. Colchester high St shop. What a very big difference. The new man in letting were very very helpful .ask for details of me leaving witch is what I needed for the council and rang him 9.oclock received them 9.30 well done antany

Stock · 28 March 2024

★★★★★ 5/5

Google

Absolutely fantastic! Sheridan was so helpful and provided me with lots of information on current rentals. She went above and beyond and booked multiple viewings for me without any hassle. I would highly recommend Abbots and especially Sheridan!PositiveProfessionalism

Bethany · 25 October 2021

★★★★★ 1/5

Google

very professional and excellent costumer services. the person i was dealing with was a very professional and friendly, always reply to my emails within minutes. they made our move hassle free. i would like to thank Tara Gennings in person and all the team . highly recommended agency. The first few lines was the original feedback that I wrote few months ago. That was the situation at the start before they get the money. At the end of lease things changed completely. The same person started to ignore our emails and not calling us back when we leave her message. We struggled even to know where to leave the keys. Getting our deposit back was a big trouble and we had to raise it to the court. They claimed Tara is not working for them anymore but after few days she emailed me regarding the keys which was strange if she left work!.. It was one of our worst experiences and here is my advice, they might seem helpful at the start but when they get your money their customer services are the worst amongst all the agencies I'd dealt with. If I am looking for a house to rent or buy they won't be a choice for me.

Amal · 26 October 2017

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY Used this…

DO NOT USE THIS COMPANY Used this company (colchester branch) to try and sell my house biggest mistake I've ever made. No feedback on any of my 8 viewing over the 3mths with them. Even the regional manager complete liar. Estate agents turning up on unconfirmed bookings. As a first time seller this has had a big affect on selling my house as to the time it has spent on the market. New local agents total different experience we'll run loads of viewings loads of feedback just wish i had gone with them first

Andrew · 27 July 2024

★★★★★ 5/5

Google

100% would recommend Abbott's To my friends and family. Managed to get my flat quicker and much easier without any problems. Would definitely use Abbott's to get accommodation againPositiveResponsiveness, Quality, Professionalism, Value

Rakin · 25 October 2020

★★★★★ 5/5

Google

I have been looking for a property to rent for long time as because of the current situation we are all facing everything is hard to be as normal. I got the perfect help and assistance from Abbottos agency. Sheridan and Rick are very helpful and professional agents.They explained all the details that I needed and offered all their help to get me move to the flat as quickly as they could. I would recommend this agency for being professional and friendly agents. Kind regards, YaraPositiveProfessionalism

Yara · 25 October 2020

★★★★★ 5/5

Google

Excellent service and brilliant communication with everybody I’ve dealt with so far. It’s the third time I’ve let my property out with them and every time it’s been a good service. Anthony at the Colchester branch is very professional and been very helpful. 10/10 service. Thank you .

Jason · 28 March 2024

★★★★★ 5/5

Google

The team offer a very personal service, and ensure that every question is answered. They are efficient, friendly and supportive and go to great lengths to match the right tenant with the right property. I have nothing but praise for the team and will continue using Abbotts in the future as I know they look after my interests as a landlord but also those of the tenants. First class service, worth every penny.PositiveProfessionalism, Value

Natalie · 25 October 2021

★★★★★ 5/5

Trustpilot

Thank you to Mr Sharma & Abbott’s

I would like to say thank you to Mr Sharma & Abbott’s for helping me find tenants for my old family home. He was very responsive and helpful during the process and would recommend Abbott’s to any other landlord looking for a smooth transition from start to finish. Mr Sharma is a very good man.

Jason · 5 April 2022