Abbotts Colchester reviews

★★★★★ 3/5

Trustpilot

Absolutely no communication

I went for a flat viewing. It was conducted by a lovely, knowledgable woman. Afterwards, I had some questions I'd like answered and left an email. I got a call the next day promising I'd get my answers. 3 weeks later, nothing. I've left an email and 2 voice messages. I've also discovered the flat is now up for rent, which begs the question has it actually been sold, and the new owners are renting. In that case, why is the flat still up for sale, and why did no one have the decency to let me know. They're lovely at the beginning of the process, but once you actually want to get involved in the process, absolutely nothing from them.EDIT: After contacting customer support, I finally got an answer, that was apologetic.

Sam · 26 October 2022

★★★★★ 5/5

Google

Very good service from Abbots Letting. Professional and kept us up to date on progress and viewings, resulting in a successful let. Many Thanks

Clive · 26 June 2024

★★★★★ 1/5

Trustpilot

GREG ABBOTT TO BE REMOVED

GREG ABOTT NEEDS TO BE REMOVED FROM HIS POSITION I HAVE A DAUGHTER THAT IS A VICTIM OF MALPRACTICE AND BECAUSE OF THE CAP HE CAME UP WITH WE CAN NOT GET COMPONSATION AND HER HEALTH IS COMPLETLY DESTROYED JENNIE SEALY HOSPITAL IN GALVESTON TEXAS GAVE HER VERY SEVERE BRAIN AND SHE DOES NOT HAVE PEACE WHEN SHE IS AWAKE SHE IS IN ALOT OF PAIN AND BECAUSE OF THIS MAN I DO NOT KNOW WHAT OUR FUTURE HOLDS TWO HOSPITALS ARE INVOLVED MEMORIAL HERMAN SOUTHEAST IN HOUSTON TEXAS BURNED HER HAND VERY SEVERLY WITH AN INFILTRATED IVY SHE HAD AN IMPUTATED FINGER OVER IT,SHE WAS TRANSFERRED TO JENNIE SEALY HOSPITAL THEY SPECIALIZE ON BURNS THERE THEY GAVE MY DAUGHTER VERY SEVERE BRAIN SHE ALSO HAD A BLOOD TRANSFUSION THE BLOOD WAS CONTAMITED WITH HIPITITUS C SINCE THEN MY DAUGHTER HAS NEVER BEEN THE SAME SHE IS IN AND OUT OF THE HOSPITAL BECAUSE SHE NOW HAS A FEEDING TUBE AND IT CAUSES HER TO ASPIRATE AND E THAT CAUSES PHENOMIA AND SHE HAS BEEN IN THE HOSP[ITAL SEVERAL TIME WITH ASPIRATION PHENOMNIA ,BUT MR ABBOTT GOT COMPENSATED FOR HIS ACCIDENT UNFAIR ,PLEASE PEOPLE VOTE HIM OUT PLEASE PLEASE!!!!!!!!!!!!!!!!

Mary · 9 October 2022

★★★★★ 1/5

Trustpilot

I would give 0 if I could

I would give 0 if I could. Absolutely disgusted with the service and no one seems to care. I selected the full management fee as I am heavily pregnant and did not want to have to deal with the management of letting my property. So far all I have done is have to make phone calls, chase incompetent people up or arrange things myself. Have yet to see any invoices despite requesting them, have been lied to about dates work has been completed, work carried out without any authorisation for the cost from myself… the list goes on. 34 weeks pregnant and horrifically stressed.

Emma · 3 September 2022

★★★★★ 5/5

Google

Abbots did an amazing job in helping me and my wife to get our new place. Incredibly helpful. Anthony of abbots was especially very helpful.

Charlotte · 28 March 2024

★★★★★ 5/5

Google

Good agency. Bureaucracy reduce to minimum and after many years of renting in UK its first agency that does not give me a headache. 🤝 …

Przemyslaw · 27 February 2024

★★★★★ 1/5

Trustpilot

TENANTS BEWARE

TENANTS BEWARE. Negligent agents facilitating shady landlords to rip off tenants. Landlords left the rental property truly filthy (covered in hair, mud up the walls, bins full of refuse etc) and they didn't move out on time - they were still there and had belongings in the rental after I'd started paying rent. Still left out of pocket for cleaning costs on my way into the rental. I was left without a full set of keys, leaving parts of the property unsecured. Abbotts simply emailed me advising nothing was going to be done about it. Total charlatans, the Fawlty Towers of letting agents. Hugely stressful dealing with an office of lying, defensive agents who refused to actually manage the property. Landlord now attempting to unfairly deduct money from deposit and will have to take to court to resolve the matter. Please avoid like the plague. I paid my rent 3 months in advance - £4,500 at a time and was treated appallingly. Still waiting for an apology despite having sent in a formal written complaint. Their professionalism and morality = zero.

JP · 17 January 2022

★★★★★ 1/5

Trustpilot

Sales agent AMY RENDALL .Run away from…

Sales agent AMY RENDALL .Run away from them .We are 1st Time Buyer . We found an house with Abbotts Agency we put down our offer and they ask for all documents and proof of funds to go forward with the purchase and after one month they said the owner he got another offer . They keep us on standby one month and they looking for another buyers wich they offer more money than us . The worst Agency and people I meet in my life .😡 🥵

Corneliu · 11 January 2022

★★★★★ 1/5

Trustpilot

Only interested in one thing

Only interested in one thing, making money.zero customer service and deduct money from the rent due to the landlord for any and every reason they can think of. Do not deal with any issues for tenants or landlords. Do not replay to emails.

Gary · 11 October 2024

★★★★★ 1/5

Google

Avoid at all costs. We came from London to have a viewing and nobody showed up. We tried to call the agent multiple times but nobody contacted with us.

Marios · 25 October 2023

★★★★★ 5/5

Google

I would like to say a big thank you to all the staff at abbotts colchester for selling my brother's property they have been very helpful and understanding..

Pauline · 25 October 2023

★★★★★ 1/5

Trustpilot

I would give a 0 if I could.

I would give a 0 if I could.This is the worst company I have ever been involved with.I rented my property in January 2021,First time so I required guidance so had them manage the property.I paid £90 amonth, for nothing.I could never get hold of anyone they failed to support with any emergency or maintenance work.They did not inspect the property , they said they did but I do not believe this was done.Then the day the Tennant's vacated no one spoke to me about check outI had no report.I collected my keys this Saturday and found my house in an awful state furniture outside my house, completely overgrown, dog poo in the garden , scuffs on the wall, fake tan on my rugs, didn't even put the furniture back.The worst thing is they are selling my house and Abbotts have been carrying out viewings it like that! I was embarrassed and mortified.Worst service ever, emotionally draining.Avoid at all cost.My house will be pulled from there service tomorrow.

Happy · 5 September 2021

★★★★★ 5/5

Google

I would like to thank the whole team at Abbotts Colchester but specifically Luke and Spencer for their help, advice and professionalism during the house sale. They were in regular contact and always available to discuss any matters arising. 5 star service. Thanks AbbottsPositiveResponsiveness, Quality, Professionalism, Value

Sonos · 25 October 2021

★★★★★ 1/5

Trustpilot

I am writing to confirm the withdrawal…

I am writing to confirm the withdrawal of our offer for the purchase of the above premises.From the outset your service has been nothing short of appalling, firstly you neglected to mention in any of your sale advertisements that this property is a 'listed building', you also didn’t mention that this premises is in a conservation area, the first we knew of these very important details was when our own solicitor informed us some weeks into negotiations!Your customer service is nonexistent, even today (like on so many previous occasions - for example last Thursday - no return call) (today is Tuesday) you haven’t returned my call.You have left me no alternative other than to seek a purchase elsewhere with a reputable agent.In order that others may be deterred, and not subjected to such a horrendous experience - which has resulted in a significant cost to me, I am sending a copy of this email to your head office to advise them how you run your branch!!

David · 20 July 2021

★★★★★ 1/5

Trustpilot

We had a terrible experience trying to…

We had a terrible experience trying to sell our house through Abbotts. We finally gave up after it transpired that Abbotts had advised the builder of the new build that we wished to purchase to put the price of the new build up by over £40k (even though we had already paid a substantial retention for the new build). Abbotts weren’t even the builders agent. We felt totally betrayed. We raised a complaint with the area manager Stephen Rivett who said he would investigate and get back to us within 14 days. Surprise surprise, we never heard any more from him. If estate agents ever want to improve their reputations they need to stop unethical practices and accept that proper regulation needs to be put in place.

A · 20 July 2021

★★★★★ 1/5

Trustpilot

Do not use Colchester Branch of Abbotts…

Do not use Colchester Branch of Abbotts under any circumstances.I have been waiting for the return of a tenancy deposit for over 35 days now.Maximum time should be up to ten days.The landlady has continually requested for the funds to be released as well as myself.The incompetence of this branch is unbelievable.Failing to respond or return correspondence and calls throughout.I am now seeking legal advice and starting official complaints procedures.

Ian · 27 November 2022

★★★★★ 1/5

Google

Waiting over a month and still going, to get my deposit back. I was contacting you several times with no result. That's a shame that, you can't deal with the clients properly, and you are forcing them to go on court road. Disgusting.NegativeResponsiveness, Quality, Professionalism, Value

Krzysztof · 25 October 2021

★★★★★ 1/5

Google

Taking into consideration Abbotts being part of one of the biggest estate agents in the country you would think that there staff would have the correct knowledge before trying to talk down to you from a poorly constructed script. Not to mention there is a young lady working here who is very unhelpful and very rude. Very disappointed.

Jack · 27 October 2015

★★★★★ 1/5

Trustpilot

Surveyor given keys to walk through house with occupant in bed

My son is using these to sell his house but as i live there all visits were to be arranged with me. Yesterday a surveyor had arranged to come but i was not given a time, my son told me they would give him a time before the visit. I work regular nights and to my horror just after 9am someone started coming up the stairs towards my bedroom shouting hello.They had given the keys to the surveyor to let himself in but what is more odd is why was he making his way upstairs to the bedrooms.I rang to complain cant get them to answer the phone, i rang and have emailed their head office 3 times but no reply.They couldnt care less i am living with the key and furniture piled up against the door considering getting the locks changed or phoning the police.I am a disabled person extremely vulnerable in my own home.No way would i give this firm any business they have no professional standards and shouldnt be allowed to operate

Jeanette · 23 February 2021

★★★★★ 1/5

Google

Absolutely awful experience. I would not let through them and would absolutely not recommend. After moving out I have not been able to get my deposit back for three months now and everyone is most unhelpful.

Jakub · 25 October 2022

★★★★★ 1/5

Trustpilot

Do not go with this estate agent

Do not go with this estate agent. Got email wrong and contract didn't arrive, photographer turned up with no PPE on and walked into my house, photos mediocre but attention to detail dreadful, took a week for photos to arrive, didn't offer a sale board, house of market for a week no intetest but didnt call any one. Was after a property also with them. No communication dreadful service. Property I put the offer in for I think has now been taken off market and not even a courtesy call to tell me.

Sarah · 23 August 2020

★★★★★ 5/5

Google

Absolutely love the staff in abbots, Sheridon and Rick have really helped us along the way with our flat and could ask for better people to do it. Thank you and keep up the brilliant work you do xPositiveResponsiveness, Quality, Professionalism, Value

Nick · 25 October 2021

★★★★★ 1/5

Trustpilot

Do not fall for their sales pitch

Do not fall for their sales pitch. They were the only estate agents that wanted to charge a £149 upfront fee even though i provided them with professional photos. They told me they had a specific buyer lined up for my property. Months later and not 1 viewing. They now ignore my emails and even though my contract is for multi agent, have told me I will have to pay a their fee if another agent sells in the next 2 years. AVOID USING THIS COMAPNY

Andrew · 15 May 2020

★★★★★ 1/5

Trustpilot

Wouldn't use them if there was only one Estate Agent...in the world.

I have previously put my property on the market with Abbotts. Firstly, they were not very good listeners at all. They wouldn't listen to comments about how I knew my house after living there for around a decade (at the time) & when it comes to photographs (on Rightmove) apparently less is more according to them. I eventually removed the property from the market unsold but they had the cheek to ring me one day & TELL ME that I needed to put it back on again with them. They are very corporate, money focused & employ high-pressure generic employees (like them) I get a letter almost EVERY WEEK now it is back on the market again telling me that it's time to list with them. If it feels wrong then don't do it.

Edd · 6 September 2018