Abbotts Colchester reviews

★★★★★ 5/5

Google

Michael recently carried out a valuation on my property and I was extremely impressed with his professionalism and knowledge. He was punctual, well-prepared, and took the time to explain the valuation process clearly and honestly. His understanding of the local market was obvious, and he provided thoughtful, realistic advice without any pressure or sales tactics. Michael was friendly, approachable, and very easy to deal with throughout. I wouldn’t hesitate to recommend him to anyone looking for someone reliable and trustworthy.

Richard · 17 February 2026

★★★★★ 5/5

Google

I contacted Abbots regarding valuing my property as we had been exploring the idea of selling. Michael visited us and from the start we were made to feel very reassured and confident as he was very knowledgable about the market and where to place our home in terms of its value and securing a sale. After having a think and getting another agent to value it, we decided to go ahead with Michael and his team in marketing our property. We were delighted with the progress and secured an offer in a short period of time. They were so helpful in steering the sale through that it made it less stressful - having now completed the sale, I can’t thank the team enough for all their hard work and would highly recommend them. Thank you so much all :)

Alexandra · 20 December 2025

★★★★★ 5/5

Google

My partner and I couldn’t be happier with the service Mike has provided so far. He’s been an absolute star from the beginning. As someone who’s relocating, I’ve found him especially reassuring and insightful. We’re really grateful to have Mike in our corner and look forward to continuing to work with him. A special thank you to Nathaniel as well for going above and beyond during our second viewing.

Kirtana · 17 February 2026

★★★★★ 5/5

Google

Id like to thank Mike and the team at Abbotts, i had my property on with another agent for 5 months with no luck selling. Within a few weeks of Abbotts having the property it has sold and i've been kept up to date the whole time. Would highly recomend using Mike and the team at Abbotts

Gary · 20 March 2026

★★★★★ 5/5

Google

Would like to say a massive thank you to Dritan who has made our home move possible and the process so smooth. Dritan has remained in good contact with us and updated us every step of the way, he has answered any questions we have had and was also knowledgable of the area where we viewed the propertly. Also to Nathaniel who has helped with this process and supported us too. Thank you both!

Kayleigh · 17 February 2026

★★★★★ 5/5

Google

Last weekend, Michael coordinated a viewing at the flat I’m currently renting and he was absolutely excellent. He was warm, polite, attentive, and most importantly, he respected the boundaries I’d clearly communicated beforehand. He made sure everything ran smoothly and was genuinely a pleasure to deal with. 12/10 service from Michael, truly outstanding. Unfortunately, I can’t say the same for the rest of the team. Despite me stating countless times that I prefer to be contacted via email and not by phone, I continue to receive calls every. single. day. Michael clearly understands how to listen and respect clients. If only that standard was applied consistently across the board.

NN · 17 February 2026

★★★★★ 5/5

Google

Had a very pleasant experience at Abbotts when asking for advice on houses around Colchester for my family’s relocation. Dritan was exceptionally helpful, knowledgeable, and responded calmly and professionally to the many questions we had. Highly recommend, thank you, Dritan!

Arijon · 23 November 2025

★★★★★ 1/5

Google

Left my rental property 21 days ago and no one has responded to calls or emails regarding the return of my deposit. No update as to why my deposit is being held - just silence and being ghosted with no reason given. Have been left severely out of pocket and left extremely stressed. No one answers the phone when you call - my call log shows over 80 phone calls and not a single one was picked up.

Rachel · 17 February 2026

★★★★★ 5/5

Google

I had an excellent experience with Mike at Abbotts in Colchester. He was professional, knowledgeable, and incredibly supportive throughout the entire process. Mike kept me well-informed at every stage and always went the extra mile to …

Andy · 17 December 2025

★★★★★ 5/5

Google

Since Mike Christodoulou became branch manager the sale of our late parents bungalow has been very straightforward after 18 months on the market and two buyers who dropped out. Thank you Mike

Verity · 20 December 2025

★★★★★ 5/5

Google

Nathaniel was very kind during viewings and was very professional all the way through. Really appreciate it.

Karthick · 20 March 2026

★★★★★ 5/5

Google

Dritan was honestly so helpful with helping me and my partner and I couldn’t have asked for a nicer, kinder and more professional person! Well done Dritan!

Will · 23 November 2025

★★★★★ 5/5

Trustpilot

Tim @ Kings Lynn - 5 Star!!

We brought a bungalow from a seller using Abbott’s at the beginning of the year. Tim @ Kings Lynn branch truly went above & beyond for us. He attended extra viewings, even on his Saturday day offs. He kept us updated as to progress. But above all else he was in constant contact with the seller & their solicitor, pushing them along to get the sale through in the timeframe we needed. He made endless phone calls, got involved in paperwork where he had no obligation to & was always on the end of the phone when we needed him. Would recommend Tim to anyone. I think he was as excited as we were the day we got the keys!!! Thank you

Abbey · 9 April 2025

★★★★★ 5/5

Google

I recently approached Abbotts for valuation of my property. The service was great, the staff (Mike) sent over to do the valuation was very knowledgeable and experienced , his service was tailored to my needs and was happy to answer all my questions, went above and beyond, reason i gave a 5 star review. Am very pleased with the service

Bolajoko · 17 March 2026

★★★★★ 5/5

Trustpilot

Very knowledgeable and helpful

Very knowledgeable and helpful. They prioritised sending the right person round rather than the number of people they sent round. Then, after we sold they were very helpful in the conveyancing process. They have a specific department for that who was able to explain things when I was unsure and to liaise with solicitors and the other agents. When problems arose they were key in resolving it and finding the right solution. While we worked mainly with Joanna from Thorpe Bay we also had a lot of help from Amy on the after sale. They have also continued to support us after the sale.

Kathryn · 2 June 2026

★★★★★ 1/5

Google

If you fancy an estate agent who never picks up the phone, takes weeks to get back to you and only pretends to get work done if you pester them incessantly, Nathaniel is your guy.

Jan · 24 July 2025

★★★★★ 5/5

Google

Michael Christodoulou very professional and kind in explaining to me about the market valuation process.Thank you Mike.

Ma · 9 December 2025

★★★★★ 5/5

Google

At the beginning I was rather apprehensive but the polite, professional and delightful gentleman, whos name is Michael and something unpronounceable, put me at ease. Throughout our meeting he was attentive and understanding. This young man could see the potential of our home despite the clutter and dogs! He must be an asset to abbots.

Val · 17 February 2026

★★★★★ 1/5

Trustpilot

Knock, knock. Who's There? ...No-one!

I can't truly rate the service because I've had none! I've tried for over a week to get some information on a property listed in their Stowemarket branch. I've left messages, I've emailed, I've used the chatbox, the contact form and made 4 phone calls, which no one answered or responds to the recorded messages I've left. I phoned a bigger branch who told me they would contact the branch and get them to call me....nothing. Not a peep. I started this a week ago, because I'm in Suffolk at the weekend and wanted to arrange a viewing. I've had to give up and make other plans. There is clearly something wrong with their communications dept. If they have one!?!

Steven · 20 November 2024

★★★★★ 5/5

Google

I’ve been dealing with Nathaniel and I can honestly say he has been nothing but helpful, any question I have about the Renters Right Act he’s been able to answer and explain it in a clear way. Looking forward to him finding me great tenants

Ryan · 27 March 2026

★★★★★ 5/5

Google

I had a really bad fall outside of the Estate Agents, this is just a massive thank you to the staff. The quick response coming outside to see if I was ok, letting me come in the office to sit and try to come to terms on what happened. The staff rushing for my aid with water, flannel, calling the ambulance and even got a lift to the hospital quickly. Thank you so so much. I am recovering at home here in Margate! Despite my injuries, I am thankful I had the help from you all. I hope you enjoy your mini eggs & flowers as a gift to me to thank you all. Thank you thank you thank you. x

Charis · 17 April 2025

★★★★★ 1/5

Google

Was waiting to hear back from an agent about somewhere to rent, I’ve emailed repeatedly after they said they would check something with the landlord and nothing. No response to my many emails and you can not get through on the phone.

James · 15 April 2026

★★★★★ 1/5

Google

After letting our property with Abbotts for many years and received excellent service and support from Sheridan, we decided to sell our property through Abbotts in Colchester. This was a big mistake. The Sales team were poor in every way. The first advert on Rightmove was put out in a rush, and the photographs were awful and there weren't any room measurements. It took weeks to improve the photographs and include the correct measurements. We had to show clients and Surveyors around the property because the Sales team would not attend. Phone calls were not answered either. When the Sale fell through, the Vendor called us,butno-one from the Sales Team contacted us . Our emails and phone calls went unanswered. So, after a very frustrating time with Abbotts in Colchester, we are marketing our Property elsewhere.NegativeResponsiveness

Viv · 25 October 2021

★★★★★ 5/5

Google

My overall experience with Abbotts in Colchester has been very good. Their services are professional, very efficient and generally great when it comes to customer care. I dealt mainly with the letting negotiator Sheridan whilst trying to organise renting a property and she was great. Very informative and her communication with me regarding the whole process has been brilliant. I don't really have a bad word to say about my experience with the company, overall I'm really satisfied with the service I received.PositiveResponsiveness, Quality, Professionalism

Liamjkp · 25 October 2021