Abbotts Colchester reviews

★★★★★ 1/5

Google

I leave on 218 Harwich road 3 year ,was very old house, i let this house with Abbotts Property from Colchester, Manager from theare check with me this hoise before i leave and say everythig is the same how was before and hi does t see any …

Ionel · 17 September 2025

★★★★★ 1/5

Google

Very poor I have left numerous messages no body will answer phone I sold my flat they are nearly 3 months ago for the estate agents saying phone me last week too say my solicitor has not got my paperwork but another solicitor has received it e mail proof an absolute joke

John · 24 July 2025

★★★★★ 5/5

Google

Georgia and Anthony were incredibly helpful and made our move very easy. They were friendly, accommodating and were in constant contact to keep us up to date! Wouldn’t hesitate to recommend them to anyone!

Hollie · 27 May 2024

★★★★★ 5/5

Google

Anthony has been excellent, he made sure the process for taking on the tenancy was smoothly done and kept me aware of progress at all times. Nothing was too much trouble for him. Very impressed.

Juli · 27 February 2024

★★★★★ 1/5

Google

Absolutely appalling service from this branch, if you are thinking of selling or buying though this branch just try to phone them a few times to get an idea of what contact and service you will have in the future. Phone rings constantly and … More

David · 24 July 2025

★★★★★ 5/5

Google

🌟 Five stars isn’t enough! 🌟 I had such a wonderful experience working with Mike, the branch manager. From start to finish, he was incredibly helpful, taking the time to answer all my …

Milana · 17 November 2025

★★★★★ 5/5

Google

I have had the pleasure of meeting Michael when I was recently looking for properties. He followed my instructions to the letter and vetted everything himself, making …

Bina · 17 December 2025

★★★★★ 5/5

Google

Chloe has been amazing, friendly and helpful, thank you so much ! :)

Aidan · 10 December 2024

★★★★★ 5/5

Google

Would like to thank chris for having patients with helping with my purchase of my property, friendly and very helpful especially with all my constant phone calls, would greatly recommend Abbots for purchase and selling of property, going over and beyond with kindness and help thanks ChrisPositiveProfessionalism

Pauline · 25 October 2022

★★★★★ 1/5

Google

I just saw a review dropped by Tom Lillywhite, I wish we had seen this 2weeks ago before my friend paid deposit for an apartment in Colchester. House viewing was done when another tenant was still in the house. Request review was dubiously postponed only for the agent to drop the key for my friend. On entry to the house the following day, it was filled with mold and they have refused ti take the key back nor are they ready to return the deposit paid. My friend will post her review with pictures. We'll be escalating this to the Housing Ombudsman BE WARNED!!! NEVER USE THIS LETTING AGENT!!!

Grace · 12 December 2023

★★★★★ 5/5

Google

Thank you Anthony for all your assistance in helping me move into my new flat. Was very quick and efficient and made the process a lot less stressful

Rachel · 27 February 2024

★★★★★ 5/5

Google

Dealt with Matthew Rogers for our purchase. I'm an estate agent myself so I had high expectations! Matthew was super friendly and polite. He came back to every enquiry promptly and took us back for second viewings when needed etc. Thanks Matthew Aaron & Tommy

Aaron · 25 October 2022

★★★★★ 5/5

Google

Absolutely delighted with the help and advice I received while looking to rent a home for the first time, nothing was too much and a big thankyou to dritan who kept in touch every step of the way and was a massive help, thankyou we love our new home xx

Caroline · 17 February 2026

★★★★★ 1/5

Google

I just saw a review dropped by Tom Lillywhite, I wish we had seen this 2weeks ago before my friend paid deposit for an apartment in Colchester. House viewing was done when another tenant was still in the house. Request review was dubiously postponed only for the agent to drop the key for my friend. On entry to the house the following day, it was filled with mold and they have refused ti take the key back nor are they ready to return the deposit paid. My friend will post her review with pictures. We'll be escalating this to the Housing Ombudsman BE WARNED!!! NEVER USE THIS LETTING AGENT!!!

Oluwabamibo · 25 October 2023

★★★★★ 1/5

Google

Abbotts Colchester- The Worst letting agent you could ever use. They sign contract(terms of business). Take the property by saying it is rent and legal protected however, when the tenant is on arrears they turn around and say we did not actually put that through and now that tenant is in arrears we cannot put it through either. We would have never let it through them or anybody without rent and legal. Now they are expecting me to cover the cost of getting the the tenant out legally. Its absolutely disgusting make me very angry I can't wait till we get the property back. I would never recommend them for the con game they have played with us. Even after send the TOB we have sign.

Ramya · 25 October 2023

★★★★★ 4/5

Google

I experienced a very difficult house purchase, but I don’t believe this was largely the fault of Abbotts. It lasted almost a year but despite the challenges at almost every stage, and feelings of being fobbed off by both the seller and the agent at varying times, Abbotts did actually come through and kept what they said in terms of keeping the purchase alive - and for that I am hugely grateful. One thing I would say is the promptness in responding to my questions could have been better given the heightened emotions. As a first time buyer I could never have envisaged such a process which certainly wasn’t the dream, but I suspect it was mostly due to broader instabilities with the seller in question… but the desired outcome did come to fruition and I am pretty sure it would not have occurred without Abbotts and specifically the persistence of Chris and Luke so a huge thank you to them. It is a shame I never got to meet in person to express my thanks to their dedication! I’m sure even they at times must have questioned whether it was worth cutting their losses, as did I!! But I am delighted - it was worth it.

C · 25 October 2023

★★★★★ 1/5

Google

We have been left devastated by this company and would not recommend in the slightest. Our first bad Communications happened in April 2022 when our Boiler broke without much warning. We contacted the Agency who said it would get sorted. We asked about if the Landlady’s insurance would cover a hotel due to having disabled children and was ignored. 3 WEEKS of constant chasing before we eventually got a boiler. Our Landlady started the eviction process back in September 2022 due to us refusing the 12.4% rent increase. That’s fine, she is well within her right to do so. However, when we questioned countrywide to mediate to her, they claimed they would and would respond to us yet never did. We were constantly left chasing them and being made to feel like a Nuisance. When the Eviction date came around, we made it clear to Rhys that we had been advised by the council to remain within the property. We also confirmed with Samantha that we had paid the final amount due in Rent costs. Less than a week later, we had an inspection agent trying to enter our home as she had not been notified that we were still residing there. Our children were terrified, 2 of whom are ASD and then had constant terror over someone entering the home they considered safe. I complained about this and was told it was taken serious however my communications with Rhys had not been being sent across to the other agents. To the point that Samantha actually had to call me to confirm things i had already spoken to Rhys about as she hadn’t been told, yet again. We are now out of the property and they are withholding the deposit by claiming damages that were already there (and proven on our inventory report from when we moved in!) and are now saying we have over 3k arrears even though we confirmed we were fully paid, and no letters or emails were ever sent to ourselves or our guarantors to say any arrears were present. 2 weeks ago i contacted them again to ask about these arrears and was told it would be escalated and gotten back to me, yet i have just had to chase again as radio silence their end. It has caused us no end of stress, our mental health has collapsed due to this company and their poor communications.

Tonya · 25 October 2023

★★★★★ 1/5

Google

Absolutely gutted with the negligence of this agency. We (myself and two other female house mates) have moved out of a property rented by them in July of 2022. It is now February 2023 and we still have not heard back from Ms Samantha Reynolds. It does not fall short to say that we are being swindled of our entire deposit. This agency claims to be in partnership with the Tenancy Deposit Scheme, which legally secures deposit fees, however we have been ignored for over 7 months. I would also like to mention that at the beginning of the process of renting the property, we received the most disgraceful service from an employee of theirs, who wanted us to pay the deposit before viewing the property, because there was an urge to get paperwork signed since there were various people interested. After further back and forth with this person, she finally agreed to show us the property and then we asked if we liked the property, whether we could process paperwork that same day, since we travelled over 1.5 hours to Colchester. She agreed and when we arrived, showed us the property and then proceeded to say that she is now going home and if we want to proceed we should go back to Colchester in the next following days. Clearly, there have been many red flags from this agency, and they have ignored legal protocal, which is why we are now in the process of involving our solicitors. If you want to have a peaceful and smooth tenancy, avoid this agency at all cost.

Evelyn · 25 October 2023

★★★★★ 5/5

Google

We were very impressed by Abbotts (Colchester) when they facilitated the sale of our house at a difficult time in the housing market. We were very impressed by the courteous, friendly and easy-to-understand advice and service during the past ten months. Not having dealt with house purchase for 47 years and being very unfamiliar with such matters (!) Abbotts worked with us to make things clear, responded promptly and courteously to our queries in person, by telephone and by email, and generally made the whole process as smooth as possible in the circumstances. Although we cannot say we enjoyed the experience of selling a house (!), Abbotts made things easier for us... Many thanks!

Richard · 25 October 2023

★★★★★ 5/5

Google

Reassurance and trust from day one of booking a viewing through to completion day and handing over the keys. This was not an easy transaction to say the least, but there was never failed communication from the branch and Jason in particular always personally reached out to ensure things were running as smooth as possible and to support wherever he could. Honestly, I received more support from Abbotts than the agent I sold through locally, would recommend and return to use their services again in the future. Moving in box was a lovely little touch as well.

Corinne · 20 February 2025

★★★★★ 5/5

Google

I couldn't recommend Sheridan more!! she has been amazing and made my whole experience so easy and it went by with out a fault, she was always so quick to respond with any questions I had and was always incredibly helpful and extremely professional.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 25 October 2021

★★★★★ 2/5

Trustpilot

Poor service

I have to say that I have been very disappointed with your service for the following reason: We could have completed on February 14th (as our buyer desperately wanted) but because your agent continuously told the buyer it would be impossible to complete the conveyancing by then (and perhaps even lucky to do so in March even), it scared them into extending their rental lease for a further month and thus delaying completion until March. I was told the same by your agent but our solicitors said it might be possible and it has proven that it was. I was not updated at all by your staff over the progress with the sale. I was the one doing all of the chasing and updating you. On one occasion I went into your shop to specifically ask you to contact our buyer to see if he was happy with the completion date proposed and to exchange. Your member of staff scribbled a note on an already full scrap of paper and then clearly forgot as nothing happened and so I contacted the buyer myself. I informed you when we were going to exchange and complete and when we had exchanged. The only positive experience was Emma, who was good at what she did.

Diploma6 · 31 January 2025

★★★★★ 5/5

Trustpilot

Fantastic Service!

Of the 3 estate agents I contacted to market my late mother's property in Ely, Pat Case from Abbotts stood out from the very start. He was professional and knowledgeable but not at all pushy. He valued the property at significantly more than other agents but I went with it since Pat clearly knows the local market better than I. Pat and Jack at Ely office knew I didn't want to conduct any viewings as it was a bit of an emotional sale and not once did they ask me to. They did six viewings on the first Saturday which cannot have been easy for them, particularly at relatively short notice, but they did it willingly. Their enthusiasm paid off and within days they achieved an offer at the full asking price from a cash buyer who was close to exchanging/completing her sale. During the sale Pat provided regular updates and was proactive in trying to assist with progress. The sale took just under 7 weeks from start to finish and I know that Pat and his team's help must have contributed to this amazingly quick transaction. I am extremely grateful to Abbotts at Ely for making what was a difficult time so much easier for me and I would thoroughly recommend them. Thank you so much.

Mrs · 28 April 2021

★★★★★ 1/5

Trustpilot

Awful Customer Services

I made the mistake of trying to rent a property through Abbotts. Their staff never responded to my emails requesting information. I had to call multiple times, and despite their assurances, they never followed up with me. Eventually, I discovered that the property was no longer available, but the staff never bothered to inform me. I only found out through a friend who lived in the same building as the flat I was interested in renting.

AL · 7 March 2025