Every review we hold for the Cobham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI cannot express my gratitude enough for all the support I received from Amy during the process of buying my new home. Amy went the extra mile and I appreciate her kindness and professionalism in dealing with my house move.
Mary · 2 May 2026
Agent replied · 30 July 2026
Thank you Mary. It's true - Amy always does go the extra mile!
★★★★★ 5/5
GoogleDan, Dana and the team are simply incredible. Their experience, support and knowledge is second to none. The service they provide not only to us as agents but to sellers and viewers is second to none. They completely align with our customer focused values and we are so glad that we mutually decided to work together!
Visionary · 13 December 2025
Agent replied · 13 June 2026
Thank you so much for the amazing review! Visionary Homes are delightful to work with and we are thrilled to hear that our approach fits so well with your values and way of working. Dan, Dana and the whole team have loved partnering with … More
★★★★★ 5/5
GoogleSpecial mention to Kelly, who was exceptional throughout the entire process. She was professional, approachable, and always willing to go the extra mile to ensure everything ran smoothly. Her clear communication, attention to detail, and genuine care made a real difference and were truly appreciated.
Sultana · 13 March 2026
Agent replied · 13 June 2026
Thank you for the wonderful feedback Sultana. We are delighted to hear Kelly made such a positive impact throughout the process. Her dedication, clear communication and genuine care for clients really do make a difference. We will be sure to pass on your kind words to her.
★★★★★ 5/5
GoogleWe recently sold our property through Curchods Cobham and were extremely impressed by the team and the service they provided from start to finish. In particular Jemima Hogg, who managed our sale, was brilliant; she was extremely personable and her communication was excellent throughout, ensuring we were consistently updated with how viewings and the sale were progressing. Her knowledge and expertise of the local market and selling process was evident, meaning we could go to her with any question, however small, and always receive accurate and useful answers/advice in a timely manner. We would highly recommend Curchods Cobham and Jemima to anyone in the local area looking to sell; they made what can be a long and stressful process very efficient and easy.
Sophie · 4 February 2026
★★★★★ 5/5
GoogleJemima was absolutely fantastic. She worked tirelessly to hold the whole chain together and to make our sale and purchase happen despite numerous problems, from parties threatening to pull out, to non-responsive and generally poor lawyers, other parties and their representatives. She was friendly, clear, concise, cheerful and very helpful throughout. The best agent we have ever dealt with. Would highly recommend.
Simon · 16 September 2025
Agent replied · 30 May 2025
Dear Simon
Thank you so much for leaving Jemima this glowing review! You really did have a bumpy ride but I am glad we got there in the end. Good luck in your new home!
★★★★★ 5/5
GoogleGreat company!! Our first experience working along side Bid. On a secure sale for one of our properties we were marketing in Shrewsbury. We worked with Dana who is phenomenal at what she does and a credit to the team. Fantastic communication and loads of support. Looking forward to working alongside them again in the future.
Joseph · 13 November 2025
Agent replied · 13 June 2026
Thank you so much Joseph! It’s been a real pleasure working with you on this one and working with TAUK in general! Dana will be over the moon with your feedback. She really does give her all to every sale. Here’s to many more smooth and successful Secure Sales together! 🙌 …
★★★★★ 5/5
GoogleIt was very overwhelming purchasing a new property for the first time , let alone an auction property. But the process has been straightforward thanks to Sarah and Kelly. Both Sarah and Kelly went above and beyond providing expert advice and guidance.
Miss · 13 March 2026
Agent replied · 13 June 2026
Thank you so much for your lovely review. Buying your first property can feel overwhelming, especially through auction, so we are delighted Sarah and Kelly were able to guide you clearly throughout. Congratulations on your purchase and we wish you every happiness in your new home.
★★★★★ 5/5
GoogleMy company have dealt with Root Fifty-Two for a good 4 to 5 years now. They have helped in many areas; from logo design, leaflet design, web development, management of the website, social media marketing, and SEO. They are a very friendly and professional team and it's a pleasure to be working with them. Any requests are dealt with in a prompt and professional manner. I would highly recommend this company!
Gemma · 28 May 2025
Agent replied · 28 May 2026
Many thanks for your review, Gemma. We over the moon that you are having success in those areas. If you need any support do not hesitate to contact us. All the best, r52 Team
★★★★★ 5/5
GoogleExcellent professional service received from the team at Curchods Cobham branch. In particular Kate and Amy for their advice and support during the whole sales process. Thank you.
Sarah · 17 June 2026
Agent replied · 30 July 2026
Absolute pleasure Sarah. Thank you for choosing Curchods.
★★★★★ 5/5
GoogleWe highly recommend Estates IT! We’ve worked with them for many years, most recently on our new website, and they are always fantastic. Nick and the team are incredibly helpful, explain things clearly, and really know their stuff, their experience and guidance are always spot on, and we fully trust them to deliver great results. Big thanks to the whole team!
Blue · 17 August 2025
Agent replied · 17 July 2026
Thank you for your lovely review. We are always here to help
★★★★★ 5/5
GoogleIt has been a great experience purchasing our first house - the team at Curchods, particularly Clinton, have offered exceptional support and kept me in the loop throughout the whole process.
Clinton was extremely knowledgable and patient, listening to our requirements and recommending a number of great properties to us - we were thrilled with the service we received!
Emily · 16 September 2025
Agent replied · 13 April 2026
Many thanks Emily. This sale went through at lightening speed - thanks to efficient lawyers working on both sides of the deal.
★★★★★ 5/5
GoogleFriendly and efficient staff. Emily was amazing when dealing with our many questions when looking to buy a house, keeping us well informed all the way through! Couldn’t be happier!
Edward · 17 May 2026
Agent replied · 17 June 2026
Thank you for your lovely review. We’re pleased to hear you had such a positive experience with Emily and the team. We wish you all the best in your new home!
★★★★★ 5/5
GoogleEmily was very helpful, professional, and supportive throughout. She communicated clearly, responded promptly, and made the whole process smooth and stress-free. I really appreciated her guidance and would highly recommend her services. ⭐️:
Ameer · 17 April 2026
Agent replied · 17 June 2026
Thank you for the recommendation, Ameer! It’s great to hear Emily provided the clear communication and support we aim for. We’ll pass your thanks on to her and the rest of the Shrewsbury team.
★★★★★ 5/5
GoogleDana was fantastic throughout. The secure sale option was new to me, and she took the time to walk me through everything without ever making me feel rushed. Her attention to detail and her empathy really stood out. I felt fully supported from start to finish.
Lorna · 13 December 2025
Agent replied · 13 June 2026
Thank you for the wonderful review Lorna! We are so pleased to hear how well Dana supported you throughout the process. Her care and attention really do make a difference and she will be thrilled with your feedback. We are glad Secure Sale was made clear and reassuring for you from start to finish.
★★★★★ 1/5
GoogleI was a buyer, and one of their staff misled me by saying my reserve deposit would count toward the final price. In the end, I lost my £6.7k deposit because I only found out at the end that the reserve price is actually on top of the final price. By then, it was too late to cancel without losing the money anyway.
Which auction house charges both the buyer and seller? I wouldn’t recommend them as a buyer. I have no experience as a seller, but based on this, I’d never use them again.
Adam · 13 March 2026
Agent replied · 13 June 2026
Hi Adam,
Thank you for taking the time to leave a review. We’re genuinely sorry to hear that you feel disappointed with your experience.
However, we do feel it’s important to clarify a few points for transparency.
The reservation fee structure is clearly outlined in several places throughout the process:
- On the original property advert
- Within the full Terms & Conditions, which are agreed to when a buyer registers to bid online
- On the Reservation Form issued signed and shared with all parties including the buyers solicitors after a bid is accepted
In each of these documents it states that the reservation fee is payable in addition to the purchase price, rather than forming part of it.
Our model is the Modern Method of Auction, which operates differently to a traditional purchase. The reservation fee secures the property and grants the exclusivity period to exchange contracts. As with all auction-style transactions, the fee is non-refundable once agreed, unless specific contractual conditions apply.
We would also like to clarify that Bid does not charge the seller a fee in these transactions. Our fee is paid solely by the buyer via the reservation agreement. The local estate agent may charge the seller for the marketing of their property.
We’re always happy to discuss any concerns directly and review communications if there is a belief something was unclear. Transparency is extremely important to us, and we work hard to ensure buyers fully understand the process before committing and I hope that is clear from other positive experiences reviewed here.
Our Managing Director Dan has reached out to you and If you would like to contact us directly, we would welcome the opportunity to speak with you.
★★★★★ 4/5
GoogleVery clear and helpful updates all through and both Emily and Andrea were on hand to answer queries and give advice.
Will udate when all goes through!
Yvonne · 17 April 2026
Agent replied · 17 June 2026
Thanks for the 5-star review, Yvonne. We’ll be sure to share your kind words with Emily and Andrea, and we look forward to your next update!
★★★★★ 5/5
GoogleTOTALLY PROFESSIONAL staff did a wonderful job selling the house of our much loved Aunt whilst we waited for probate.
Good advice all the way and really knew their market.
Even Kate the Manager was always on the end of a phone (or Keyboard) to answer any questions and if she or her staff didn't know the answer, they got on the phone and found out.
So a huge thanks to all the staff, Frankie, John and the background staff that make things happen quietly in the background.
Patrick · 1 September 2024
Agent replied · 8 January 2025
Thank you Patrick
★★★★★ 5/5
GoogleI don’t normally do reviews but dealing with Dana has been so helpful and reassuring it’s given me the confidence to commit, not only will I be moving forward but I’d have no hesitation recommending to others.
Oliver · 13 January 2026
Agent replied · 13 June 2026
Thank you so much for taking the time to leave this review Oliver. We are really pleased to hear how supportive and reassuring Dana was and that it gave you the confidence to move forward. She will be delighted with your feedback!
★★★★★ 5/5
GoogleWe’ve owned in Cobham most of the last 32 years, and whilst we’ve had spells overseas, Cobham, and our cottage, have been home for a long time. So deciding to sell was a really big step. There are a number of good well established Agents on the high street, but what really distinguished Curchods was their commitment to follow through on what they said; their understanding of the market; and having decided to sell ‘off market’ they really did have the contacts and network of buyer interest to be able to make the sale happen. Curchods have been in Cobham a long time, they were patient, understanding, and very professional…and Jemima Hogg particularly was super supportive and worked hard for us (and the buyer) to keep the sale moving to Completion. We’ve closed a chapter, and there’s much we’ll miss about Cobham, but we move on with great memories, and truly grateful to Curchods for making the whole selling process a smooth one. Thankyou.
Karl · 4 February 2026
Agent replied · 13 April 2026
This is a really super review from the heart. Thank you so much and delighted it all worked out for you and Jo.
Best of luck for the future.
★★★★★ 5/5
GoogleKelly is amazing and extremely professional. Communicated with me throughout and explained the process to me in a lot of detail. Made the whole transaction so much easier and stress free for me and could not recommend enough
Emily · 13 December 2025
Agent replied · 13 June 2026
Thank you so much for the lovely review Emily! We are delighted to hear how well Kelly supported you and made everything feel clear and stress free. She will be so pleased with your feedback. We really appreciate the recommendation!
★★★★★ 5/5
GoogleI dealt with Sarah Fellows at The Bid and had a great experience with her and the company. Communication was 10/10 and the whole process was seamless.
Lemarl · 13 March 2026
Agent replied · 13 June 2026
Thank you for the great review Lemarl. We are delighted to hear you had such a positive experience with Sarah and that the process felt seamless throughout. We really appreciate your kind words about the communication and support.
★★★★★ 5/5
GoogleI had a great experience with The BID when selling my property. Their process was transparent, efficient, and far less stressful than a traditional sale.
Dana Stone was absolutely brilliant and she kept me updated every step of the …
Arvind · 13 November 2025
Agent replied · 13 June 2026
Thank you so much for the lovely review Arvind! We are thrilled to hear your experience was smooth and stress free. Dana will be over the moon to read this. She is fantastic at what she does. Wishing you all the best in your new chapter!
★★★★★ 5/5
GoogleEmily and team have been a pleasure to work with. Super flexible on viewings, really friendly and speedy with communication! …
Alicia · 17 April 2026
Agent replied · 17 June 2026
We love hearing this, Alicia! Thanks for highlighting our flexibility and speed. We will be sure to share your kind words with Emily and the rest of our Shrewsbury team!
★★★★★ 5/5
GoogleSarah was very professional when helping me to sell my house. I particularly liked the way she kept me informed throughout the process.
Tim · 13 March 2026
Agent replied · 13 June 2026
Thank you for your kind review Tim. We are so pleased to hear Sarah’s professionalism and clear communication made a positive difference during your sale. Keeping you informed every step of the way is exactly what we aim to do.
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