Trusted Agent profile · Clifton · Bristol
★★★★★
602 reviews across 1 platform
158 Whiteladies Road, Clifton, Bristol, BS8 2XZ
Part of Andrews, see every office.
Andrews's office in Clifton, Bristol, at 158 Whiteladies Road, is rated 4.5 out of 5 across 602 reviews on 1 platform, including 602 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Clifton.
Every review we hold for the Clifton office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service by the Andrews,Clifton.Our agent, Leah Rowlings, helped us with every step of the process.Couldn't have asked for a better service .
Hi Alita, thank you for taking the time to write a five star review. Fantastic to hear you received excellent service from Leah and she was there for you through every step of the process. Thanks again and all the best, Laura.
5/5
GoogleShannon has been really helpful and friendly throughout and made the whole process easy to navigate. Thanks again Shannon!
5/5
GoogleI have had the pleasure of working with the team at Andrews based in Clifton. I thought letting our property was just going to be an absolute disaster (from previous experience with other agents) But, actually, totally the opposite. Stuart and the whole gang, do their best to make sure all needs are met and within a very reasonable time frame. I am more than satisfied with the service I have received and also continue to receive. Thank you to everyone at Andrews in Clifton for a smooth and easy experience.
5/5
GoogleWe have used many agents in the past before meeting with the Team at Andrews ( Whiteladies Road Bristol ) Wow what a contrast ; The two agents I dealt with were just awesome ! They just could not have done any more throughout the process of renting 2 of my properties in Bristol. Not only did they achieve in super impressive timescales the " perfect " tenants but also achieved the rent we were asking for when others had felt we were being unrealistic . Not once did we have to chase them for information . We were kept in the loop every step of the way . Their enthusiasm was infectious, making the usually tedious process of re - renting fun ! I could not recommend them more highly and would not dream of using another agent in the future . I visited the office also that has such a positive energy with all the team there . First class service .
1/5
GoogleNo. No. No. Worst experience. 1st off. They “ forgot “ our move in date and did not have the property walk through prior to our move in, which when delayed our movers from being able to bring our furniture inside 2nd. Upon moving in our heat did not work in our flat AT ALL in the middle of WINTER. We had to fight with them to send someone out to fix it. 4 WEEKS later it finally was fixed, which we then also had to fight with them to get a discount on rent as we were freezing cold for 4 weeks Worst property management group I’ve came across.
5/5
GoogleA massive thank you to Hope Maddison for making my move hassle and stress free! From start to finish the whole process was professional and effortless.
5/5
GoogleVery helpful when my friend and I were trying to find a flat. Both Diego and Hannah were fantastic and we owe them a big thanks for the rental to be a stress free experience.
5/5
GoogleHad a fantastic viewing with Bailey, very informative and pleasant young chap
Hi Charlie, thank you for the review. Amazing to see Bailey was able to help you on your viewing. Thanks, Rhys
5/5
GoogleWe had a great viewing with Leah Rawlings.
Thank you, Omid! We're thrilled to hear you had a great viewing with Leah. Your feedback means a lot to us!
5/5
GoogleWhilst we didn't have our offer accepted, Ilianna kept us up to date with the latest position on the sale and was happy to book in viewings for us when we requested.
3/5
GoogleOkay experience, the contact we dealt with managed to provide answers to the majority of my queries within a reasonable period. Very poor checking in service with a lack of knowledge of the basic information about the flat i.e. codes for gates, where bins are located, no idea where parking space was etc. Only provided with one set of keys though requested two. Would be better if you were provided with a fact sheet with the checking in process so that all the details were on a piece of paper for the tenant as the office shuts at 6pm and you cant contact the office out of hours for the information. Would only take an agent a couple of minutes to pull the information together but would be useful to the tenant. Average experience so far.
5/5
GoogleUnlike other agencies Andrews actually care about their clients and their well-being through this stressful transition. I strongly recommend.
Hi Polly, thanks for the five star review and you're quite right, we definitely do care about our customers. Brilliant to see that we were able to help you! Thanks again, Rhys.
5/5
GoogleI've had a good experience with Andrews, I've just moved into the property, they have been helpful and polite, quick to reply and arrange paperwork, I felt I could rely on them for any problem I encountered so far. 4 months down the line: good communication with property manager James Berry: very polite and facilitated communication with landlord. Otherwise, the software company goodlord turned out to be difficult to use and redundant.
5/5
GoogleHad a viewing with Leah, was very friendly and helpful!
Thank you, Chloe! We're thrilled to hear Leah was friendly and helpful during your viewing. We appreciate your feedback!
5/5
GoogleThrough a long and difficult sale, Andrews provided a consistently professional and friendly service. Special mention to Richard Lougher at the Clifton branch, who went above and beyond to ensure the sale reached completion.
5/5
GoogleAbsolutley spectacular service provided by Mo, he understood that we ere first time buyers, and really took the time to make sure that we understood everything. I experience neurodiversity and really appreciated the time he took in explaining things. He was also very flexible with regard to setting up meetings online. All in all we felt very secure in his service and don't what we would've done without him.
1/5
GoogleI've been looking for a flat in Bristol for two weeks now, and they're without a doubt the worst agency in town due to their complete lack of anything resembling customer service. I've rang them multiple times and been left on hold for 20 minutes or longer, left messages, emailed them, but still received no response. They seem to only be open for a few hours a day. If you're a landlord and you're wondering why your flat hasn't been let yet, it's because it's impossible for prospective tenants to get through to them! Every other agency in Bristol seems to be able to answer calls immediately, so I don't know what their excuse is. I'm no longer interested in renting any properties through them if this if the kind of customer service that I can expect. Avoid, avoid, avoid!!!NegativeResponsiveness, Professionalism
5/5
GoogleDenes has been very helpful and answered all my questions regarding properties and location. Hoping to find the property throught Denes soon. Thank you.
5/5
GoogleEleanor was courteous, knowledgeable and extremely helpful. I have been exceptionally happy with the service.
5/5
GoogleIlianna & Ian were always quick to respond to my queries and well organised in scheduling property viewings. Process has been very smooth so far. Thanks all.PositiveProfessionalism
1/5
GoogleAwful customer service. Andrews never ever helped me even in hard situation such as being locked out of my house by THEIR fault or anytime when maintenance was needed. They also never did a check of the property when a new tenant was moving in or a tenant was moving out which makes it totally unfair to deal with the deposit. Deposit which they don't even bother handling themselves between tenants. They literally never did anything at all. Also they are forcing me to finalise my moving out during the lock down, against the government law and get rid of the last few things in the property even though the dump are closed. How am I supposed to operate??
5/5
GoogleFrom all my experiences dealing with agencies in Bristol, Diego has been extremely helpful, very committed with his job. Overall he made sure I found the right place to live. Thank you Diego!
5/5
GoogleAndrews Clifton have handled my Letting Management requirements for the last 30 years in an exemplary manner. They recently found new tenants after the old tenants left at short notice all within two weeks. They also solved a tricky situation at another flat by finding an alternative for the existing tenants due to the problem of the property needing to be sold.
4/5
GoogleJames Berry is great! He always resolve quickly our problems in the flat. He is the best agent we had in the last 5 years.PositiveResponsiveness, Professionalism
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Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Clifton.
