Palmer Snell Christchurch reviews

★★★★★ 5/5

Google

Purchased a property in west Christchurch. The overall service and dedication of Sarah's help was most refreshing, Every call was answered or returned promptly, Her expertise and helpful manner made my purchase simplistic and enjoyable. This is one of the best experiences of dealing with a professional person and company. If you want a great experience and a company that go the extra mile, I have hesitation in recommending this Christchurch branch.

Paul · 18 June 2022

★★★★★ 5/5

Google

Thank you to Andy for being so helpful & efficient !

Em · 22 August 2023

★★★★★ 5/5

Google

We’ve had the pleasure of dealing with Yvonne and Kayleigh from the lettings team to help us through renting our first home, and from the very beginning they’ve gone above and beyond for us. They kept in contact through every stage, answered emails fast, answered any question I have big or small, and overall have been lovely, friendly and incredibly attentive throughout the process! They made the whole process totally stress free. I couldn’t recommend them highly enough!

Amber · 18 June 2021

★★★★★ 5/5

Google

Very positive experience with this leggings agent, particularly Kayleigh who was professional, knowledgeable and helpful every step of the way, I would recommend

Daniel · 18 June 2022

★★★★★ 5/5

Trustpilot

Palmer snell- wells Somerset

Palmer snell- wells Somerset.

Alisha · 24 July 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service. After being told on Thursday 28/3/24 I was accepted for a rental property at close of working day. It was a bank holiday weekend so couldn’t contact with the information they needed. After trying constantly phoning from Spain to repeatedly get answer machine no call back or acknowledgment from them in any way. After finally being able to speak to the person dealing with it to be told that they are sorry owners have decided to go with someone else. A bank holiday is out of anyone’s control. I feel this is disgusting on palmer snells behalf .. could never recommend them.

Anita · 3 April 2024

★★★★★ 5/5

Google

What a fantastic experience. Everything that was promised happened. Super quick sale, very professional service from start to finish, would highly recommend Sarah and her team at Christchurch.PositiveProfessionalism

Jayne · 25 August 2021

★★★★★ 1/5

Trustpilot

I just booked a property visit

I just booked a property visit. Meeting at 16.45, I don't have a car so I took the bus from work, got out 1 hr earlier, bus late 10 min, I told the miss that would lead the visit that I would be late, just to be called a liar on the phone after 5 minutes, crying herself that she waited in the rain and closed the call. I didn't even bother to get down from the bus. Nice preview of the company customer treatment.

Ben · 26 March 2024

★★★★★ 5/5

Google

Fantastic service! I’m a first-time buyer who just purchased my first home via Palmer Snell - from the very start they were so helpful, I dealt with several agents and people during the process, and despite the extra pressures of COVID every one of them were all very helpful throughout. Some big structural issues were found with the property during the survey, so a huge amount of negotiations and back and forth had to be done with the homeowner via the agents, and we probably exchanged hundreds of emails by the end of the process, but responses were surprisingly quick and everyone was so friendly and extremely helpful for every step of the way, and everything was explained well which was really appreciated especially as a first-time buyer as I wasn’t too familiar with the whole process. Overall just a really great experience, couldn’t recommend them enough, super happy with the service and will definitely be keen to use them again in the future. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Marc · 25 August 2020

★★★★★ 5/5

Trustpilot

Professional service from start to…

Professional service from start to finish. Highly recommended Sarah has loads of market knowledge and is so helpful. The office deal with every call promptly and this removes a lot of the stress buying and selling properties.

Alec · 6 December 2023

★★★★★ 5/5

Google

Great service and very pro-active in helping us find a rental property near Christchurch. Special thanks to Kayleigh Booker for her professional approach. Thank You very much.PositiveResponsiveness, Professionalism

Kgrob · 18 June 2021

★★★★★ 1/5

Trustpilot

I've received in excess of 20 calls…

This goes back to an initial enquiry I filled in 2024!

Callum · 28 May 2026

★★★★★ 1/5

Trustpilot

If you’re renting, don’t use Palmer Snell

Would I choose to rent through this company again? Absolutely not. They rented me a house with some of the owners belongings still inside, not advertised, and then expected me to look after and store them. I have had an issue for over a year with continued new ‘property managers’, each one not dealing with the issue and saying the issue was never passed over whilst continuing to raise the rent. As soon as a property comes up in the area I will be quickly jumping ship.

Laila · 6 March 2024

★★★★★ 5/5

Google

I have recently enquired, viewed and are currently going through the rental process. I have found the team at Palmer Snell Christchurch very knowledgeable and helpful throughout, answering my questions quickly and efficiently. I would throughly recommend them.

Lynsey · 24 August 2024

★★★★★ 5/5

Google

Very good service and attention to detail. Tenant was found straight away and with a good rent price. Kayleigh and Yvonne very knowledgeable.PositiveResponsiveness, Quality, Professionalism, Value

Ian · 18 June 2021

★★★★★ 5/5

Google

It has been a pleasure working with Palmer Snell Christchurch Letting Agents over the past few weeks. Yvonne and Kayleigh found the ideal tenants within 24 hours of viewing my property in Southbourne, and assisted with all my numerous queries, big and small, both professionally and efficiently. I could not have wished for a smoother, hassle-free Home Rental process. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

AB · 23 October 2022

★★★★★ 1/5

Trustpilot

AWFUL SERVICE THROUGHOUT

CHRISTCHURCH BRANCH - AWFUL SERVICE, I WOULD AVOID AT ALL COSTS - I asked for my home to be valued. Firstly, I was given the wrong time via e-mail. However, I waited in for the appointment, and waited.... 40 mins later called the office and waited a further 20 minutes for a call back and explanation. I was then called by the Assistant Branch Manager (Amanda) who came across as very arrogant quoting office procedure and saying she'd called (which she hadn't). She didn't even apologise saying 'people often aren't in' Ah so you just don't turn up then? I won't be using the services of this amateur organisation.

Michael · 20 January 2024

★★★★★ 5/5

Google

It has been a pleasure working with Palmer Snell Christchurch Letting Agents over the past few weeks. Yvonne and Kayleigh found the ideal tenants within 24 hours of viewing my property in Southbourne, and assisted with all my numerous queries, big and small, both professionally and efficiently. I could not have wished for a smoother, hassle-free Home Rental process. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Annabel · 25 August 2022

★★★★★ 5/5

Google

Great Estate Agency!! I dealt with a few agencies while I was looking for a place to rent and Palmer Snell were one of if not the best. Their staff were friendly, professional and had great communication. They gave good recommendations of properties based on your budget and kept you updated so that perfect place you were after didn't slip through your hands in the very fast paced letting market. Bonnie Styles in particular was a pleasure to work with.

Kofi · 19 June 2018

★★★★★ 5/5

Google

Palmer Snell have been excellent. Very helpful throughout the whole process of buying our property. Amanda was brilliant. Highly recommend these lovely people.

G · 18 June 2021

★★★★★ 5/5

Google

I would like to say a big thank you to both Andy and Duncan. This is my first time renting and from the first phone call right through to picking up the keys they were both very efficient and a pleasure to deal with. I couldn’t have asked for a better service. Thanks again

Jake · 18 June 2023

★★★★★ 5/5

Google

Excellent service right the way through our moving process. Chris is a gem, always on hand to answer any question we threw at him. Very professional. Strongly recommend

Kate · 19 June 2019

★★★★★ 5/5

Google

Great communication, service went smoothly and very easy and efficient. Thank you Yvonne and Kayleigh your help and support was great.

Paul · 18 June 2021

★★★★★ 5/5

Google

We are very happy with the rental of our new home, quick service and responsive service

Larissa · 5 April 2025