Trusted Agent profile · Christchurch
★★★★★
249 reviews across 2 platforms
1 The Saxon Centre, Fountain Way, Christchurch, BH23 1QN
Palmer Snell's office in Christchurch, at 1 The Saxon Centre, is rated 4.1 out of 5 across 249 reviews on two platforms, including 151 Google reviews rated 4.8.
Every review we hold for the Christchurch office, from every platform, shown as written. First names only.
5/5
GoogleExtremely happy with the service provided by Andy and Duncan, they found me a fantastic property and ensured that the letting process was both quick and efficient. Both professional and very lovely. Cannot fault and highly recommend.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
Trustpilot10 stars to Michael and the team.
From day one to completion. Michael and his team helped me with the conveyancing and beyond,no words can express my gratitude. Thanks everyone at Palmer Snell Christchurch.
1/5
TrustpilotPlease do not use palmer snell if they…
Please do not use palmer snell if they are selling a house with iamsoldThis trauma should be avoided at any cost!!! Unfortunately the house we purchased HAD to be done through them despite our reservations. I’ve had better afresales service from conmen! Unfortunately this is still an ongoing issue due to being unable to get anyone to call us back, it is very difficult to form a working relationship with an answer machine
5/5
GoogleI was overcoming long term homelessness an mental issues an the staff in lettings were understanding an none judgemental and that helped greatly in me being able to start a new life an take steps to improve my mental health so they played a small but important part of me starting a new life,great CompanyPositiveQuality, Professionalism, Value
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleAndy and the lettings team have been great helping me to rent out my flat. They made the whole process simple and hassel free. I will highly recommend and continue to use them in the future.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent efficient service
I tried selling my property on three occasions, each time the sale fell through. However the service initially offered by Keith then followed by Carole and Katie was excellent, quick response to my queries and genuinely nice people to deal with.
5/5
GoogleI am very impressed with Palmer Snell. They had my name on their books and whenever a property was within my price range I would get a call to see if I was interested. Other estate agents that I approached had not followed up and I had to chase them up. I found the staff very professional. Bonnie especially. Keep up the good work
Hello Jude, Thank you for this excellent 5 star review. We always love to read about the kind of service we provide to our customers, and we are pleased to read that you found us helpful and professional. I will pass on your comment to Bonnie and the entire team at Palmer Snell in Christchurch. Kind Regards
5/5
TrustpilotI recently rented a property through…
I recently rented a property through Palmer Snell in Christchurch. Andy Hill was very professional and really helpful in getting back to me quickly with answers to my queries.
5/5
GoogleAndy Hill and Duncan Reid acted on our behalf with professionalism and discretion throughout the letting process. I highly recommend them to any landlord looking to find suitable tenants for their rental property.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt is often the case that you are feeling a little vulnerable, when you set about renting somewhere to live. I did. The team at Palmer Snell sensed that with me, I believe. They went out of their way to put me at my ease. I am profoundly grateful. Colin ChislettPositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleAndy and Palmer Snell always do an excellent job for us. Finding tenants and guiding us through the process. We are very happy with the great professional and friendly service they provide.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleSarah and Amanda and the whole team worked incredibly hard to make the viewings and sale process of my house in Bargates run smoothly. They were always at the end of the phone, going 'over and above' in a most professional way. I have used Palmer Snell before and I would not hesitate to use them again.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Amy
5/5
GoogleVery satisfied with the customer service at Palmer Snell, they were very helpful.
Didem, many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleSending deceiving information make me believe that my deposit it's secure in government scheme and 6 months later telling me that my deposit doesn't need to to protect and for that reason isn't protect
Hi Yoana, we're happy to help explain how the process works if that helps - sorry if you've felt let down. We were employed by the landlord to find a tenant, nothing else. If you want to discuss further or need some support please email us at review@countrywide.co.uk. Thanks again for your feedback. Graham, Customer Relations
5/5
GoogleAn amazing service from start to finish! I have been dealing with Kayleigh Booker and Yvonne Thrumble, and I couldn't fault them. They have been so approachable, helpful and knowledgeable and have been very speedy in their responses. I would definitely recommend Palmer Snell Christchurch to others.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from the Lettings team. Rented my house out at a great price and to great tenants. Would recommend to anyone looking to rent a property out. 5 stars.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleWorse estate agents ever, only on the side of the greedy landlord. Nothing that was reported ever got fixed. Could not wait to leave the property. Very bad management.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDon't trust Palmer Snell!
I trusted Palmer Snell with selling my property. On one of the viewings, without me being present as I had given them my key, breakages took place. This included cracking 2 tiles on my bathroom floor. A tumbler was also cracked so it was quite obvious this had been dropped on the floor. It doesn't take a brain of Britain to know it was Palmer Snell or somebody they were showing round. They didn't let me know. Their local senior branch manager came on the phone today and gave me a load of attitude and denied it was anything to do with Palmer Snell. I'm disgusted and will be taking this matter further! I would thoroughly advise anyone to give Palmer Snell a very wide berth!!
5/5
GoogleExcellent service provided by Andy. Very professional and easy. He made sure that the whole process was clear and easy from start to end.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAndy, Duncan and their team were really helpful and engaging , helped us through many smaller issues too , thank you so much !
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotPalmer Snell did a brilliant job from…
Palmer Snell did a brilliant job from the moment we viewed the property to handing over the keys. Shabel showed us around and was knowledgeable about the property. He was happy to answer all our questions. Sebastian and Jamie dealt with our questions prior to moving in, in a very professional manner. All three guys called us back when asked to.All in all I would recommend Palmer Snell when looking to rent a property. Very professional service.
5/5
GoogleUnfortunately my tennants moved out of my flat, but Kayleigh quickly managed to find a new Tennant who has just moved in. I would highly recommend Palmer Snell for the way Kayleigh & Helen handled the letting process, which was done in an extremely professional & efficient way.
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
1/5
TrustpilotOr should they be called PalmerSmell
Or should they be called PalmerSmell? Called to register for any forthcoming rentals and immediately they tried to upsell me their own deposit scheme and insurance. Sharks.
5/5
GoogleSarah Oliver, at Palmer Snell in Christchurch could not have been more helpful and patient with my questions. She made the whole process easy and I felt at ease that things were being taken care of and overseen. Thank you!PositiveResponsiveness, Professionalism
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
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