Palmer Snell Christchurch reviews

★★★★★ 5/5

Google

Palmer Snell kept me up to date with Proposed properties and when one came along that was suitable the setting up from viewing to reference checks was very quick..Palmer Snell are a very professional estate and letting agents. Staff are all very helpful and very approachable. Special mention for Kayleigh Booker who dealt with my tenancy in a first class way and is a true asset to the company Thanks to all

Martin · 18 June 2020

★★★★★ 5/5

Google

Thanks to Kayleigh‘s help, the moving process was easy and stress free. I would recommend this company.PositiveResponsiveness, Quality, Professionalism

Elaine · 18 June 2021

★★★★★ 5/5

Google

Palmer snell have been amazing. Yvonne's so helpful and friendly. Would highly recommend

Louisa · 16 April 2025

★★★★★ 5/5

Google

Russell & the team where great when sorting out our new home

Neal · 26 April 2025

★★★★★ 5/5

Google

Palmer Snell provide property management for us. Their management company are extremely responsive and supportive Yvonne especially but the team are all amazing. The maintenance team, Taylor being my current contact are extremely professional and ensure all repairs are fully supported. We have been customers for a number of years and would not go anywhere elsePositiveResponsiveness, Quality, Professionalism, Value

Linda · 18 June 2022

★★★★★ 5/5

Trustpilot

Thanks Jay Jay!

I cannot thank Jay Jay enough for his perseverance and patience with our application to rent. We got there in the end and are now happily renting a fantastic property!

Julie · 31 August 2023

★★★★★ 5/5

Google

I am so glad we went with this Agent on the sale of our house in Sopley, I am certain it would have floundered without their intervention, tenacity and calming influence. If more high street estate agents had people that functioned like Keith and his team, no-one would hesitate to trust them. Great service guys, thank you :)

Emma · 19 June 2016

★★★★★ 5/5

Google

It has been a pleasure dealing with Kayleigh and Yvonne in the lettings team over the last 18 months or so. As someone with no prior experience of renting, I found their professional, responsive, and friendly manner very reassuring. I felt in very good hands during my time renting in Christchurch and wholeheartedly recommend the team at Palmer Snell.PositiveResponsiveness, Professionalism

Graham · 25 August 2021

★★★★★ 5/5

Google

Kayleigh and Yvonne in lettings have been brilliant from the start. Not only did they find me the flat to rent, but made arrangement for me to move in early due to the first lockdown, and have been exceedingly helpful ever since. Excellent communication, pro-active and quick to respond. I couldn't recommend them enough. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Florence · 25 August 2021

★★★★★ 1/5

Trustpilot

Terrible letting agent

Terrible letting agent! Please Avoid! I let my property through palmer snell and as a landlord who pays the full percentage for full management every month i expect a better service to which I have not been receiving. Not only have they not been doing property checks (but blame Covid to this) for the past three years for this, but they have terrible contractors who never fix issues for the property (some of which say they are gas safe - but sign faults off as safe which are not) They take your money, have a terrible and unprofessional workforce, the repairs team is part of countrywide who is separate fromThe letting agent, which is a pain in the ass as nobody is ever held accountable. I will not be using palmer snell again as I have ended up having to sort issues and faults myself as a landlord even though I pay for full management. I genuinely feel sorry for my tenants, as countryside’s repair team are incompetent. I’ve put in several complaints that seem to go nowhere. And the fault still isn’t fixed from 12 months ago!!!!! I could literally do a better job myself, as mentioned above where I’m having to sort Myself. I will be Managing the property myself from now on!

Aaron · 20 January 2023

★★★★★ 1/5

Google

I’ve chosen palmer snell to sell my property with. Big mistake. Been on the market for six months. For this time I had nothing from them Communication-0 Feedback-0 Customer service-0 Michael Rye-0 Russell Yearworth-0 DO NOT USE THEM…….

Momchil · 21 October 2023

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service. My heavily pregnant daughter was going to rent a property only to find out the owner is selling in 6 months. They knew but didn't tell her until the day she went to get the keys. Quite shocked they failed to disclose such important information.

Andrew · 29 November 2024

★★★★★ 5/5

Trustpilot

Palmer Snell, represented by Katie M and Tom T; HIGHLY RECOMMENDED!!

A professional but friendly, and an easy but efficiently confident experience received from Palmer Snell and Katie M. This was for a 3-bed property for myself and 2 children, and I had been looking for a place to rent for 3 months beforehand; a surprisingly challenging experience until, I was contacted by them.

Natasha · 28 August 2024

★★★★★ 5/5

Trustpilot

10 stars to Michael and the team.

From day one to completion. Michael and his team helped me with the conveyancing and beyond,no words can express my gratitude. Thanks everyone at Palmer Snell Christchurch.

Mr · 28 April 2023

★★★★★ 5/5

Google

Excellent help and service from the Letting side . Going into renting after being a homeowner for such a long time seemed a daunting process , but with the help from Andy the process all went smoothly . Thanks Palmer Snell.

Rebecca · 18 June 2023

★★★★★ 1/5

Trustpilot

Please do not use palmer snell if they…

Please do not use palmer snell if they are selling a house with iamsoldThis trauma should be avoided at any cost!!! Unfortunately the house we purchased HAD to be done through them despite our reservations. I’ve had better afresales service from conmen! Unfortunately this is still an ongoing issue due to being unable to get anyone to call us back, it is very difficult to form a working relationship with an answer machine

Colin · 15 June 2023

★★★★★ 5/5

Google

I was overcoming long term homelessness an mental issues an the staff in lettings were understanding an none judgemental and that helped greatly in me being able to start a new life an take steps to improve my mental health so they played a small but important part of me starting a new life,great CompanyPositiveQuality, Professionalism, Value

James · 18 June 2021

★★★★★ 5/5

Trustpilot

Excellent efficient service

I tried selling my property on three occasions, each time the sale fell through. However the service initially offered by Keith then followed by Carole and Katie was excellent, quick response to my queries and genuinely nice people to deal with.

Helene · 30 April 2021

★★★★★ 5/5

Google

I am very impressed with Palmer Snell. They had my name on their books and whenever a property was within my price range I would get a call to see if I was interested. Other estate agents that I approached had not followed up and I had to chase them up. I found the staff very professional. Bonnie especially. Keep up the good work

Jude · 19 June 2018

★★★★★ 5/5

Trustpilot

I recently rented a property through…

I recently rented a property through Palmer Snell in Christchurch. Andy Hill was very professional and really helpful in getting back to me quickly with answers to my queries.

Karen · 2 November 2022

★★★★★ 5/5

Google

Extremely happy with the service provided by Andy and Duncan, they found me a fantastic property and ensured that the letting process was both quick and efficient. Both professional and very lovely. Cannot fault and highly recommend.

Anita · 18 June 2023

★★★★★ 5/5

Google

It is often the case that you are feeling a little vulnerable, when you set about renting somewhere to live. I did. The team at Palmer Snell sensed that with me, I believe. They went out of their way to put me at my ease. I am profoundly grateful. Colin ChislettPositiveResponsiveness, Quality, Professionalism

Colin · 18 June 2021

★★★★★ 5/5

Google

Sarah and Amanda and the whole team worked incredibly hard to make the viewings and sale process of my house in Bargates run smoothly. They were always at the end of the phone, going 'over and above' in a most professional way. I have used Palmer Snell before and I would not hesitate to use them again.

James · 18 June 2020

★★★★★ 5/5

Google

Andy and the lettings team have been great helping me to rent out my flat. They made the whole process simple and hassel free. I will highly recommend and continue to use them in the future.

Carla · 18 June 2023