Palmer Snell reviews

★★★★★ 5/5

Google

We would strongly recommend Sarah and her team to handle sales of your property they are honest, friendly and reliable. There hygiene is spot on with this covid virus around.I was very anxious at first about the whole process, But Sarah made me feel calm and positive about everything she is amazing nothing is too much trouble for her. They sold my property in one day first class service. Thank you Sarah and your team.

Alice · 18 June 2021

★★★★★ 5/5

Google

Having been let down by another estate agent in Christchurch whilst trying to sell my property Sarah and her team who were very professional. They picked me up and made me feel confident again. Within a couple of weeks I had an offer on my property which sailed through to completion with the help of Kerry Egan the sales progression manager. I would totally recommend Sarah and her team - honest with her advise and gets the job done

Allison · 18 June 2020

★★★★★ 5/5

Google

Incredible service from Kayleigh Garner. She helped us so much, nothing was too much trouble and she made the whole process so easy from the second we found the home we’d like, to the moment she handed us our keys. Absolute asset to the company. Thank you Kayleigh!

Christina · 18 February 2024

★★★★★ 5/5

Google

Luke and Callum have been so helpful with my initial search. They have really gone out of their way and have been so friendly and professional. I know they will help me find the perfect place. Huge thanks.

Philly · 16 February 2026

★★★★★ 5/5

Google

Extremely happy with the service provided by Palmer Snell Christchurch, all the team was very helpful and friendly, Andy did a great job of letting my Flat, and when he was Busy Duncan and the team was also very proficient, getting back to me and keeping me updated. Would use them again in the future. Thanks All

Mart · 18 June 2023

★★★★★ 5/5

Google

I cannot thank Sarah enough for her help in selling our property and purchasing our onward move. She made it as easy and stress free process as possible and was always available to answer questions or on the end of the phone or email to reassure or explain. I would highly recommend her and her team.

Charles · 18 June 2023

★★★★★ 5/5

Google

Excellent customer service, Gem and the team are very supportive as I Look for next home. Thanks Gem.

Rob · 16 April 2025

★★★★★ 5/5

Trustpilot

I’ve had a fantastic experience with…

I’ve had a fantastic experience with Palmer Snell. Georgia, Joanna and Luck have all been absolutely amazing and incredibly helpful throughout the whole process. They were always friendly, professional and quick to respond to any questions or concerns I had.

B · 12 August 2026

★★★★★ 5/5

Trustpilot

today I am a very happy man

today I am a very happy man, I got the keys to my first flat, it was hard but we did it, and I would like to said thank you very much for your help, very close people to me, from Palmer Snell, they were very helpful and willing to help, we encountered a few problems, but they were very professional, and solved them so quickly. I'm will definitely be come back in the future, I would also like to said big thanks to Sarah, throughout my race for the first flat, She was with us all the time, and helped, Sarah Thank you very, very much. You did a great job. Me and my wife, we can certainly recommend it to everyone

Lukasz · 29 July 2023

★★★★★ 5/5

Google

I recently moved into a property with the help of Kayleigh, one of the agents in Palmer Snell and I can say it was a very pleasant experience, Kayleigh was helpful throughout our move and very responsive and professional with any query we had about the property or any maintenance issues. I would recommend Palmer Snell to my friends and family anytime.PositiveResponsiveness, Quality, Professionalism, Value

Scott · 18 June 2021

★★★★★ 5/5

Google

Palmer snell have been brilliant in our move. Really helpful & Andy was fab answering all my random questions! They helped us find the property we are moving out of at the moment too so it was so smooth to transfer to a new property!

Kate · 22 August 2023

★★★★★ 5/5

Google

Absolutely brilliant service, Andy Hill was professional throught the whole letting process. Such a treat to work with someone who is so positive. We viewed our new rental and signed the lease in just one week. A very smooth transaction thanks to Andy.

Total · 21 September 2023

★★★★★ 5/5

Google

Great experience. Russell has been very helpful, would highly recommend

Luke · 3 April 2025

★★★★★ 5/5

Google

Really pleased with the service of Palmer Snell Christchurch. Friendly, helpful staff - sold our property in the end. Special shout out to Kerry Egan - Sales Progressor who kept us in the loop and did lots of chasing for us taking the hassle out of progressing our sale. Every estate agent should have a sales progressor! Thanks Kerry!PositiveResponsiveness, Professionalism

K · 18 June 2021

★★★★★ 5/5

Google

Lovely, friendly and professional service. Both Kayleigh and Yvonne were a pleasure to meet. They were extremely helpful in answering any questions I had in regards to renting a property, were quick to respond to emails and made the process as simple and stress free as possible. I would recommend this letting agency.

Alex · 18 June 2022

★★★★★ 1/5

Trustpilot

If you have a property to rent

If you have a property to rent and are looking which letting agent to use- AVOID Palmer Snell. We have just got (what's left) of our property after being rented for over 2 years with Palmer Snell. In that time they let the property degrade to an extent that the deposit will go nowhere near to fix the damage. 4 inspection reports were done - all very brief (4 words for one of them!). Very few photos and none addressing the big issues. In the 1st 6 months most of the garden panels were destroyed and removed by the tenants. This was never picked up on (even with the lone fence post in the middle of the garden being quite a big clue). rats had got in but the major floor damage *and urine smell) was not picked up on. If you have a property to rent, ignore all the lovely words Palmer Snell will say about what they will do and go with, ideally, a local letting agency.

Mark · 9 June 2025

★★★★★ 5/5

Google

We can't speak more highly of the only bright light in this most difficult of what should have the most straight forward of sales. Kerry Egan was absolutely first class from start to finish. Always proactive, kept us informed throughout and her cheery personality helped to alleviate the frustrations we experienced through this process. A true asset to Palmer Snell. Thank you.

Stephen · 18 June 2020

★★★★★ 5/5

Google

We had a fantastic experience with Palmer Snell Christchurch. Andy was always a phone call away when we needed anything . Our moving was made easier by the team. Everything was so smooth . I’ll definitely recommend tbh.

Parisa · 22 August 2023

★★★★★ 5/5

Google

Palmer Snell have been exceptionally helpful. The staff are all approachable, on hand anytime to offer support. Palmer Snell kept to the rent budget, did not try to tempt us with a higher priced property. There were no hidden costs, no surprises. The property is perfect, so happy with it. Thank you Chris at Palmer Snell for all the support. I highly recommend Palmer Snell

Dee · 19 June 2018

★★★★★ 5/5

Google

Great service from Andy Hill. Relocating can be tricky but the whole process from start to finish was very professional. The most engaging of all local letting agents by far - thanks Andy (& Palmer Snell). Best, Gary Francis.

Gary · 18 June 2023

★★★★★ 5/5

Google

Yvonne was very insightful and gave us all the information needed to rent our new place. Strong communication throughout the whole process.

Olivia · 18 May 2024

★★★★★ 1/5

Trustpilot

DO NOT GO WITH THIS ESTATE AGENTS.

I am absolutely disgusted by this estate agents. They advertised our property without permission from us, we were going to rent a property and they were is meant to just look at the property to give us an idea for what we could rent this for. Instead they put this property on the Market without talking to us. When I asked them to remove the property, there words to us were that this was not there problem. I would never use this company, they talk to you like poo and laugh at you when you are trying to talk to them. This is a disgusting company and behaviour.

Victoria · 13 April 2025

★★★★★ 5/5

Google

The team at Palmer Snell Christchurch were truly first class. They spent time to make their service feel personalised and we truly felt like we were getting special treatment. They were professional, efficient yet very approachable, friendly people who seem to have the customers' best interests in mind at all times.

Simon · 18 June 2021

★★★★★ 5/5

Google

Great service from Andy Hill. Relocating can be tricky but the whole process from start to finish was very professional. The most engaging of all local letting agents by far - thanks Andy (& Palmer Snell). Best, Gary Francis.

Gary · 13 January 2023