Every review we hold for the Chorley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery good service. Have been kept informed on any updates.
No complaints at all.
Philip · 5 December 2025
Agent replied · 26 December 2025
Thank you for your kind review. We’re really pleased to hear that you received a very good service and felt well informed throughout the process. Your feedback is much appreciated, and we’re glad everything went smoothly for you.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleHaving dealt with Farrell Heyworth for rental purposes and, at times, very demanding tenants plus the final sale of the property we were very happy with the friendliness of the staff, especially Gina and Stevie, and the way they handled both rental and sale of the property.
Jonny · 17 June 2019
Agent replied · 15 June 2024
Hi Jonny,
Thank you for taking the time to leave us a review. All of the team in Bolton work really hard to give our customers great service, I'm sure they will be delighted to hear you felt they did and that we wee able to help you ge a great result.
If we can be of any further assistance please don't hesitate to contact us.
All the best,
Chris Heyworth - Director
★★★★★ 1/5
TrustpilotTerrible customer service, poor communication!
Terrible customer service and poor communication.We wanted to buy a house for sale in Knott End. We'd gotten to the point of nearly exchanging contracts, when the seller pulled out asking for more money. We got back in touch with the estate agent and told them that we were unable to increase our offer, and to let the seller know why. We then got a text from the seller about how "since she'd had no contact, she'd assume we can't increase our offer". So, not only did FH not get back in touch with us, despite promising us a call, they also didn't even get in touch with the seller. It was only after our mortgage advisor rang multiple times, with the last time refusing to hang up unless he got an answer, that we finally got the answer that "they considered the sale not to be going forward". Which I could've told them. After all that, the house was then back on rightmove, for the exact same price it was originally, at the exact offer we gave. I would give 0 stars if I could. My advice, don't bother selling with FH, don't bother buying with FH. Absolutely terrible, and I will be avoiding buying any house that they are in charge of selling.
Lizi · 5 September 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. We understand it has been very frustrating not to be able secure your chosen property. We are duty bound to act on the instructions of our clients in all matters relating to their property, as we have in this case. We have a legal duty to inform our vendor clients of every offer that is made for their property and any increase in offers made. I have investigated this matter and can confirm that your increased offer was communicated to the vendor.When a sale falls through, as in this case, the property is automatically re-marketed at the initial price. In this case the property was withdrawn from sale shortly after this took place.Again, we can understand your frustrations in this matter but we are duty bound to follow the instructions of our clients.If you have not yet found your ideal home our team are still here to help.kind regards,Jeremy Collins - Director
★★★★★ 2/5
TrustpilotCaveat emptor when choosing an Agent
Currently on the market for Sale with Farrell Heyworth and rue the day I gave it to them to market.
Noonline · 26 September 2025
Agent replied · 24 December 2025
Thank you for your feedback. We’re sorry to hear that you are unhappy with your experience so far.
For clarity, Farrell Heyworth do not currently advertise on Zoopla and we do not state that we do, although we have used the platform in the past. Our marketing strategy is focused on Rightmove, the UK’s largest property portal, together with a range of targeted digital marketing tools designed to give our clients’ homes the best possible exposure.
We have asked for further information to help us identify your case and look into your concerns in more detail. As this hasn't at this time been provided, we haven’t been able to review the specifics of your situation. We would, however, very much welcome the opportunity to discuss this directly and address your concerns, please contact us via your local branch team if you would like us to do so.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleCurrent experience with the FH Chorley team has so far been a pleasurable easy going experience. Jacqui Pascoe our sales negotiator has also been very informative throughout the purchasing of a property keeping us regularly updated via emails and telephone conversations. Hopefully the next stage with the sales progression agent will continue in the same professional manner. We will update all with a final review once the purchase has been completed.
Jack · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to share your current experience with Farrell Heyworth's Chorley team. We are thrilled to hear that your journey so far has been pleasurable and easy-going.
We appreciate your kind words about Jacqui Pascoe, our sales negotiator, and we're delighted that she has been informative and kept you regularly updated throughout the purchasing process. We understand the importance of clear communication and transparency, and it is our goal to provide a professional and attentive experience for all our clients.
As you progress to the next stage with our sales progression agent, we are confident that you will continue to receive the same level of professionalism and support. We strive to ensure a smooth and successful completion of your property purchase.
Thank you for choosing Farrell Heyworth, and we look forward to assisting you further. Please do not hesitate to reach out if you have any questions or require any additional information. We are here to help.
Best regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleThe staff at Farrell Heyworth Chorley were extremely helpful from start to finish, in particular Amy & Anne.
Jordan · 19 October 2023
Agent replied · 15 June 2024
Thank you for your feedback about Amy and Anne's excellent assistance throughout your experience with Farrell Heyworth Chorley. We greatly appreciate your kind words. If you ever need any further assistance or have questions in the future, please don't hesitate to get in touch. We're here to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleGareth did a valuation for me at 2 properties (mine & my Dads). Both times, he was very helpful & informative. Communication was great and he helped me understand something I had managed to sign up to - had I not signed this, I would have gone with F&H to sell my property.
Highly recommend F&H.
Jennifer · 16 May 2024
Agent replied · 15 June 2024
Thank you for sharing your experience with us! We're thrilled to hear that Gareth provided helpful and informative valuations for both your property and your dad's. It's great to know that he was able to communicate effectively and assist you in understanding important aspects of the process. We're sorry to have missed the opportunity to work with you this time around, but we appreciate your recommendation and hope to have the chance to assist you in the future. If you have any further questions or need assistance, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 1/5
TrustpilotAVOID PROPERTY MANAGMENT AT ALL COSTS !
AVOID FARRELL HEYWORTH FOR PROPERTY MANAGEMENT.
Nest · 23 January 2026
Agent replied · 23 February 2026
Thank you for taking the time to leave your feedback. We’re sorry to read that you feel so strongly and appreciate the opportunity to clarify a key point.
When maintenance is required at a managed property, the decision on who carries out the work always sits with the landlord. We are very happy to facilitate contractors of a landlord’s choosing, or alternatively we can recommend contractors we have previously worked with if this is preferred. There is no obligation to use any supplier suggested by us.
All fees and notice periods relating to management agreements are clearly set out within our terms of business at the outset, and our aim is always to be transparent and compliant in how we operate.
We’re pleased to hear your comment regarding our office teams, and we would welcome the opportunity to discuss your concerns in more detail if you wish to contact our lettings team directly.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleGreat service from Stevie who I was liaising with whilst purchasing our first home. Stevie made it easier and was lovely to speak too. I felt I could contact her at anytime with any questions I had and she was always happy to help me. Thankyou Stevie!
Emma · 17 June 2018
Agent replied · 15 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to Stevie and the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
★★★★★ 2/5
TrustpilotHugely disappointed
Had our property on the market with Farell for 5 months. In that period we had 1 viewing.
Carl · 3 October 2025
Agent replied · 24 December 2025
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience and that our service did not meet your expectations.
We have been unable to match the contact details provided with our records to identify your property, so we would encourage you to contact your local Farrell Heyworth branch directly so we can review the matter in full.
For clarity, our marketing fee covers a comprehensive digital marketing package designed to maximise exposure, including professional photography, enhanced listings on major property portals and targeted online advertising. We always work closely with our clients to achieve the best possible outcome, and we regret that you did not feel this was reflected in your experience.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAmy was absolutely brilliant in helping me sell my house. 10/10 service and would definitely recommend.
George · 18 November 2023
Agent replied · 15 June 2024
Thank you for your glowing review of Amy's service. We're delighted to hear that she provided you with top-notch assistance throughout your house sale. If you ever require further support or have questions in the future, please don't hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleExtremely happy with my experience using Farrell Heyworth for the first time. Amy delivered exactly what was promised, and went above and beyond in terms of good communication. My property sold within a few weeks of being put on the market. The photographer was fantastic. Farrell Heyworth have been brilliant all round! A stress free experience. I would recommend, and definitely use Farrell Heyworth again.
Ruth · 19 October 2023
Agent replied · 15 June 2024
We're delighted to hear that your first experience with Farrell Heyworth has been so successful! Amy and our team are dedicated to providing excellent communication and service. We're pleased that your property sold quickly and that our photographer met your expectations. It's fantastic to know that your experience was stress-free. If you need any further assistance or have more properties to sell in the future, please feel free to reach out. We would be honored to work with you again.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
TrustpilotTook my money for no reason.
They certainly take no time taking your money and removing it from the market and then the house was back on the market again, quicker than I could blink. They coerced me into giving them £80 for anti money laundering checks, even though I was only viewing the house for someone else who was actually buying, otherwise I gad nothing to do with it. It didn't get as far as needing anti money laundering checks (the sellers fault not ours) so therefore I want my money back.
Tara · 13 September 2024
★★★★★ 5/5
GoogleI am buying a property through Farrell Heyworth in Chorley, Amy Pass gas been dealing with it. I have found Any to be very friendly, chatty, and very professional. Nothing has been too much trouble, and she has responded to queries promptly. Amy was great in helping us find this property, understanding our requirements.
Very pleased with the service, and I'd go to Any again if the need arose.PositiveResponsiveness, Professionalism
Amanda · 16 June 2021
★★★★★ 5/5
GoogleFabulous service from Start to finish, we have always dealt with Amy who has been great. Would Highley recommend to anyone
Linda · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. We are delighted to hear that you had a fabulous experience with us and that Amy provided great service from start to finish. Thank you for your recommendation, it means a lot to us. Best regards, Jeremy Collins - Director.
★★★★★ 5/5
GoogleDavid came out to value our property and was extremely helpful and informative. David was a great help, many thanks David!
Harry · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to share your positive experience with us. We're delighted to hear that David provided you with a helpful and informative property valuation. We appreciate your kind words and will make sure to pass them on to David.
At Farrell Heyworth, we strive to provide excellent service and support to our clients throughout the entire property selling process. We understand that selling a property can be a significant decision, and we aim to provide valuable insights and assistance to help you make informed choices.
Should you have any further questions or require additional assistance, please don't hesitate to reach out to us. We're here to help you every step of the way.
Once again, thank you for choosing Farrell Heyworth, and we wish you all the best with your property journey.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleWe are in the middle of buying a house going through Farrell Heyworth and Debbie Rydeard is constantly on the ball and very helpfull. I would highly recommend this company.PositiveResponsiveness, Professionalism
Jamie · 16 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave feedback. I am delighted that Debbie and our proactive Westhoughton team are working towards achieving a fantastic outcome during the sale of your property. We look forward to continuing to support you and if we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleCouldn't ask for a better experience. Great company and staff team. Dave was very welcoming, friendly and happy to help.
Talisa · 16 June 2023
Agent replied · 15 June 2024
Thank you for your kind words and positive feedback about your experience with Farrell Heyworth. We're thrilled to hear that you had such a great experience and found our company and staff team to be exceptional.
We take pride in providing a welcoming and friendly environment for our clients, and we're glad to hear that Dave made you feel comfortable and was happy to assist you. Our team is dedicated to delivering excellent service and ensuring that your needs are met throughout the process.
If you have any further questions or require any additional assistance, please don't hesitate to reach out. We're here to help and make your experience as smooth and enjoyable as possible.
Thank you for choosing Farrell Heyworth, and we appreciate your recommendation.
Best regards,
Jeremy Collins - Director
★★★★★ 1/5
TrustpilotWould not use them again
Harry · 7 January 2026
Agent replied · 23 February 2026
Thank you for your feedback. We’re sorry to hear that you feel this way, as this is not the experience we aim to provide. We would welcome the opportunity to understand your concerns and review what has led to this impression, should you be willing to share further details with your local branch.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleQuick, friendly and professional service. My house sold within a few weeks of being listed with the Chorley team, who were extremely proactive with marketing the property. Communication was good throughout the process ensuring any questions were answered in a timely manner.
Michael · 8 November 2024
Agent replied · 8 December 2024
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with the Chorley team. It's great to know that our proactive approach and clear communication helped make the process smooth and efficient. We truly appreciate your feedback and wish you all the best in your next chapter! If you ever need assistance again, don't hesitate to reach out.
★★★★★ 5/5
GoogleThank you Amy pass for the efficient service and excellent communication throughout. Would highly recommend this company to anyone.
Paul · 16 June 2023
Agent replied · 15 June 2024
Thank you for your positive feedback and recommendation! We are delighted to hear that you had an efficient experience and found Amy's communication to be excellent. Please do not hesitate to contact us if you require any further assistance in the future. Best regards, Jeremy Collins - Director.
★★★★★ 5/5
GooglePrompt and efficient service throughout. Would recommend
Jon · 12 December 2025
Agent replied · 26 December 2025
Thank you for your review. We’re pleased to hear that you experienced prompt and efficient service throughout, and we really appreciate your recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe can't thank everyone in the Chorley office enough .They are helpful with all questions when instructed by us to sort anything out They were on the ball and got back to us same day they were all polite, helpful and professional. Thanks for all your help. Gaynor and Andy McNair x
Gaynor · 16 May 2024
Agent replied · 15 June 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that everyone in the Chorley office was helpful, polite, and professional in assisting you with your queries and sorting everything out promptly. Your satisfaction is our top priority, and we're glad that we could provide you with the assistance you needed. If you have any further questions or need assistance in the future, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
Googlehad a lot of problems moving house during the pandemic with both of my solicitors (for selling and buying) but thanks to Debbie she kept chasing them and keeping me informed was very impressed and it is a refreshing change to deal with someone who cares and wants to help. cannot recommend enough! selling and buying is the easy part its the process in between which is the problem.PositiveResponsiveness
Ryan · 10 January 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.