Farrell Heyworth Chorley reviews

★★★★★ 1/5

Trustpilot

been trying for days and days to get a…

been trying for days and days to get a viewing on a rental property and no reply and the phones are a waste of time nobody answers and then watsapp they use nobody replys at all how can we rent properties when we can’t contact anyone … after reading these reviews i’m glad they didn’t i’ll go elsewhereUPDATE someone messaged back days later on watsapp and told me they will call me when they’re having viewings THEN the next thing they’ve let it out and took offline without any call or explanations and ignored all my messages AGAIN …. waste of time go elsewhere ….UPDATE 7/11/23 with regards to the reply what is the point of having a watsap if nobody mans it to reply i also got told i would receive a call when viewing’s were a available (see enclosed pic ) BUT nothing no replys no calls etc which is quite ignorant for a company to do so…. if you haven’t got the staff to cope with all the enquiries and applications then hire more is the answer … its not the first time i’ve been let down by this company and most certainly will NEVER be applying for a property with them again … IGNORANT and VERY BAD SERVICE is all i have to say about these stay away people 🤬🤬

Mel · 7 November 2023

★★★★★ 1/5

Google

Over the last 2 weeks I have recieved numerous unwanted phone calls from Gary at the Chorley branch. I have my property for sale with another agent in town, which you are aware of but still insist on pestering me to put it on the market with you. Obviously ignoring your calls isn’t working so maybe a google review will. Not an agent I would recommend. I have actually sold my property now and even if I hadn’t after the last 2 weeks of constant unwanted phone calls I would not put it on the market with you. Please remove my details from your system!

Paul · 19 October 2023

★★★★★ 5/5

Google

We contacted this agency to view some property for our big relocation up north. I initially experienced a hard time with one of the staff, who yelled at me over the phone and spoke to me in a rude manner for calling to find out an update regarding a property we wanted to view. Although he apologised in an email, he really hurt my feelings, as no one deserves to be spoken to in such a manner. Our letting queries were passed on to Bethany, who was very patient and professional in taking the time to recommend a suitable property to my family. Bethany provided exceptionally good service that redeemed the unpleasant service we initially had, and I will recommend her for any service you require. Thank you, Beth, for making this move an absolute relief and for your kindness. It definitely goes a long way!

Tobz · 19 October 2023

★★★★★ 5/5

Google

Alexandra Aspden has been very helpful during the process of buying our home, we would highly recommend !

Ella · 25 July 2024

★★★★★ 2/5

Trustpilot

Premier league fees for a national league service. Farrell Heyworth about 10 years…

Used Farrell Heyworth about 10 years ago and found them very good but how times have changed. I was promised the free use of a professional photographer but that didn't happen and the agent took the snaps himself. I told them I didn't want a notice board but when the property finally sold one was put up. There were numerous times I waited for a return call that never happened and on one occasion I was not informed of a viewing until after it had taken place. As for Curtis Law, their 'recommended' solicitors, they wanted £25 up front but when I had to change to another solicitor because the purchaser was also using them they would not return my £25. This is still outstanding after many reminders. I paid over £3000 for a second rate service and I will not be using them again under the current management.

Alan · 22 March 2022

★★★★★ 5/5

Google

Very happy with the service . Gareth is very professional and knowledgeable, very helpful and always keeps us updated, on how things are moving , would strongly recommend.

Wendy · 18 December 2023

★★★★★ 5/5

Google

Katie was fantastic from start to finish. She advised on the best marketing strategy and then provided honesty and clarity throughout to help us to find the right tenant and management package.

Grant · 25 March 2025

★★★★★ 1/5

Trustpilot

THEY DON'T CARE!

Goodness knows how this company have 5-star reviews, (as shown on their website) as the service I received on behalf of my 81-year-old mother has been beyond appalling.My mother’s fridge freezer broke between Christmas and new year. I reported the issue via the online reporting system on the 27th December, and was informed the office was closed as it was still the Christmas holidays. I finally received a call from a member of the lettings team on the 30th December to say their contractor wasn’t available until after new year as he was on holiday. Obviously, we weren’t happy about with the situation, but nothing could be done, so we had to accept it. The contractor eventually visited the property the week later, informing my mother that new parts were needed. Days drifted by with no update as to when these parts would arrive, so I chased FH to see what was happening. I was informed the landlord had authorised a new fridge freezer as the parts were difficult to obtain and that the contractor would place an order straight away for delivery asap. That was over 2 weeks ago and, in that time, we were promised delivery 3 times and 3 times we were let down - The appliance was finally delivered yesterday with no apology or reason for the delay from the contractor.This complete debacle would be frustrating enough for anyone, but my mother is 81 next month: she lives alone: has arthritis in her hands and feet - along with having had part of her lung removed last year, following a diagnosis of cancer - and suffers from COPD. The regular trips she had to make to the shops, for nearly a month, have been extremely tiring, stressful and mentally draining for her, not to mention the extra money she’s had to spend for fresh food! - I don’t live near my mother, so am unable to help regularly and when I’ve called to hear her crying, saying she can’t cope, it is most frustrating and upsetting.It is unfortunate that I have had to resort to expressing myself online, but I have now sent 2 emails to FH over the past week, firstly to ask for some kind of compensation from the landlord for the extra expense my mother has incurred because of the delay, and secondly to voice my utter dissatisfaction with the lack of customer service, care or consideration that has been given to my mother and her situation, and I have not received a reply!! It should be a matter of priority for Farrell Heyworth to ensure they have efficient contractors able to address tenants needs as quickly as possible, and that certainly has not been the case with this issue. I could have ordered and arranged for Curry’s to fit a new fridge freezer in a matter of days, so why this contractor couldn’t purchase the same sooner is completely beyond me. The service my mother has received from this company and their contractor is utterly appalling and not acceptable. They shouldn’t be allowed to trade considering how they treat their customers!!

Mrs · 28 January 2022

★★★★★ 5/5

Google

viewed quite a few properties through Rebecca who was always on hand to help with any queries/problems I had and couldn't do enough for me! great service 10/10

Mark · 29 October 2025

★★★★★ 5/5

Google

I recently had my house valued. Gemma was polite, friendly, professional and offered me some well researched information. I cannot fault her approach. She also called before hand to confirm the appointment and introduce herself to me. Some nice touches. Thanks 😊PositiveResponsiveness, Quality, Professionalism, Value

Emma · 16 June 2022

★★★★★ 1/5

Google

ATTENTION ALL LANDLORDS Do not under any circumstances sign a contract with Farrell and Heyworth manage your property, go somewhere else, anywhere else in fact. The contract locks you into using them and to remove your property from them, which you will probably want to after realising that they are incapable, you have to pay 2 months rent and give 3 months notice. Their maintenance team react sluggishly to any requests from you or tenant so much so that you end up dealing with all the maintenance yourself in order to appease your tenant. The prices they quote you for work are 20% - 40% higher than the work costs if you source it yourself, presumably as there is some 'FHAT' as well as VAT included in the price. Their communication is shockingly poor, recently I had The Property Ombudsman uphold and agree with my complaint against them that they had broken TPO code of conduct as they had changed a tenant's payment date without contacting me. Following the ruling my only request was to remove my property from them without having to pay 2 months rent, this was denied by their nepotistic Operations Manager Andrew Collins - a man who's arrogant email tone easily convinces you that he sees you as a total inconvenience whilst also displaying that he suffers from Boss's Son Syndrome. So to sum up, look elsewhere, don't use them. They are terrible.NegativeResponsiveness, Quality, Professionalism, Value

Andrew · 25 August 2023

★★★★★ 1/5

Trustpilot

Wish I could rate 0.

Wish I could rate 0.Exited a property I had been a tenant of for almost 16 years and left my forwarding address, email and contact number.I set up redirect for my mail via royal mail however certain letters can't be redirected and were issued prior to the address update so of course went to old property.Instead of popping in mail box with no longer at the address or ringing me or emailing me to come collect the estate agent opened the letters which contained sensitive information and then emailed them to me.If you value your privacy avoid this agency.I rang was told the manager was on lunch then told she was busy.Too busy to talk about a team member who had broken the law as it clearly stipulates you can not open mail without reasonable excuse there was no reasonable excuse.The police and royal mail confirmed this as I had sought their advice to which the woman sniggered and said well it was human error.I don't accept that reason as you read who an envelope is addressed to what is written on front and act accordingly.As an agency they have many other faults I discovered having been with them for as long as we were.My advice no matter how good the property if managed by them avoid at all costs.

Tracyann · 17 August 2023

★★★★★ 1/5

Trustpilot

Worst estate agent I have ever used

Worst estate agent I have ever used, and that is saying something. On a viewing, they left a large window open. It let rain in and broke plaster off where it had blown open. They refused to accept responsibility. They try to get you to sell your house for less than it's worth so that they can get their fixed commission. They don't care how much they get you and will try to tell you that lowball offers are good and you should take it. They do nothing other than list on Rightmove for their money. I had 2 buyers pull out of a sale due to them not vetting the buyers properly. This took 8 months, costing me £1000s. On me asking them to stop selling my house after 8 months they charged me £210 for a deferred marketing fee and that I will need to pay their full fee if I sold to anyone they had introduced. I would have gladly paid £1000 not to deal with this company any longer. I sold it myself using the online estate agent, strike, for free. On top of that, I ended up selling it for 15% more than they had managed to! These so-called professionals are complete rogues.AVOID LIKE THE PLAGUE

Gareth · 11 August 2023

★★★★★ 5/5

Google

Really good estate agents, Reiss and Amy were brilliant in assisting me with my needs, I will not hesitate to use them again in the future. Thank you.

Chris · 18 November 2023

★★★★★ 5/5

Google

All the staff have gone above and beyond to help me sell my property I could not have asked for a better service from every staff member

Kay · 29 October 2025

★★★★★ 5/5

Google

Alexandra was very professional yet friendly and kept us informed every step of the way

Christine · 27 July 2024

★★★★★ 1/5

Trustpilot

Avoid this company like the plague

Avoid this company like the plague. Had a flat for sale with them, ready to walk into, refurbished, decorated etc. Had an offer after about 4 weeks, which I accepted. Buyer dropped out for whatever reason 2 weeks later. From that point on this agency gave me the impression they were not interested in selling the property. Said they would keep in touch on a weekly basis to advise if any interest--this never happened!! I had to chase them!! I eventually took it off the market with them and went with another proper estate agency. Had to pay their 'Digital Marketing Fee' of £199 plus VAT though!! This is an absolute rip off, no other agent charges this and their normal fees are at least 50% more that other agents. They over promise and under deliver. Don't touch this agency with a barge pole!!

Peter · 23 July 2023

★★★★★ 1/5

Trustpilot

Farrell Heyworth Fulwood office managed…

Farrell Heyworth Fulwood office managed by Chris Plumpton gave an extremely poor service which would not currently qualify for a one star review. The office claim that they introduced me to 11 potential buyers however I only did 3 viewings arrange by their office. It did a fourth view for a lady who had tried to book a viewing through this estate agent but after failing to achieve that after 3 weeks of trying she put a note through my letter box.At my valuation visit Chris Plumpton was told that I didn't want a for sale sign however 2 days later I had a for sale sign outside my home. I was away for a few days and came back to note that their office had phone my landline over 20 times over 3 days without leaving a message on my answer machine or trying my mobile phone or sending me a text or email. Farrell Heyworth don't seem to be able to use modern methods of communication. They appear stuck in the late 1980s with a largely can't help you attitude.My unwanted for sale sign was not updated when my property went under offer. Monthly requests to remove this unwanted sign were just totally ignored.

Douglas · 22 September 2021

★★★★★ 5/5

Google

A very professional yet warm and friendly service, Georgina was very informative and helpful made everything so clear. We highly recommend Farrell-Heyworth to anyone considering selling their home

Laura · 19 October 2023

★★★★★ 1/5

Trustpilot

Wanted to rate this company zero…

Wanted to rate this company zero stars!!Was told the office would touch base with us if no interest but we had no communication from them what’s so ever.This digital marketing fee of 199 on top of their 3600 fee was a total rip off as most estate agents have this included. We were told we HAD to have this so we can have pictures and a floor plan. We decided to take the property off the market as we were not getting any interest. A few estate agents thought this was unusual considering the location of the property. The photos were not the best either. Also the description of the property did not have the full details of what the property had, No coastal photos, even though I asked the photographer to include these. Also the only viewer we had was accompanied by a sale woman who didn’t even live in the area and didn’t know the location. Very poor service. Stay away.

Paws · 3 July 2023

★★★★★ 1/5

Trustpilot

If I could give a 0 star I would

If I could give a 0 star I would! Went to market with this agent in Chorley in February after a convincing sales talk. Despite being told that they provide a ‘Premium Digital Marketing package’, which costs an additional £299 + VAT in addition to their fees, they assured us this would target the market across all marketing options and guarantee a sale. After the photographer had been we had to complain about the quality of the photographs and video, which in our opinion were unprofessional. They did offer to come back and redo them but arranging another session never materialised. In 4 months we’ve had no interest and no viewings. Even in the slowest market this seems unreasonable for what we consider a desirable property. The communication from the office has been very poor, and their only advice has been to reduce the price, which we did but still had no interest or viewings. When we notified them that we were withdrawing our property from them they said we had to pay the £299 + VAT for the Digital Marketing Service. I disputed this on the grounds that no viewings had been secured and they offered to reduce it by £199 + VAT!!Absolute disgrace for providing an unprofessional, unsatisfactory service!! Overall we are very unhappy with the service and would not recommend this agent to anyone.

Linda · 29 June 2023

★★★★★ 1/5

Google

I purchased a property through Farrell, dealt with Debbie who was lovely and pleasant. However, a number of messages were left about queries with the property, I kept getting told someone will get back to me! No one did. In the end I had to let all queries drop, no help from Farrell. On the day property was completed. I went to collect the keys as my solicitor told me the keys have been released. However, sellers solicitor had not told the agency. I had to wait whilst Debbie dealt with that. However, on a number of occasions the chap in a suit in the corner spoke abruptly to me and interrupted the conversation. His key concern was that due to Covid I cant be in the shop for more than 10 minutes. Yet, he was walking in the shop without a mask. Covid power trip!! He came and placed the house keys whilst stood behind me without a face mask. Rudely, telling me to sanitise my hands and keys. Shocking behaviour from who seemed to be a senior member of the team. Finally, I get told the key is the back door key. I went to the property and no other keys left! In panic and stress I rang the agency who tells me they'll contact the seller and she comes with a bunch of keys. I would have thought buyers would be treated with a little respect on such a big day of their life. At least arrange for the buyers to receive one key to each door. I have to say poor management and communication combined with an aggressive culture Farrell made it a stressful day.NegativeProfessionalism

Abdulmubin · 25 August 2021

★★★★★ 5/5

Google

Dean at Farrel and Heyworth has been fantastic through the entire process. Securing our mortgage has been a difficult and lengthy process due to the current pandemic situation and our personal circumstances. Despite this Dean has been there through the whole buying process from when we put the offer in to him for our little dream home. Until today we found out we will soon move in to our new family home. I cant express how important this is to us and what an immense change it will have on our lives. Dean dealt with us on an individual basis not just another client or a number. He was honest and empathetic. Keeping in touch with us made me feel at ease at such a stressful time. His advice kept me calm and his positive attitude made the process less daunting. I cant thank him enough for all his help.PositiveQuality, Professionalism

Fiona · 25 August 2021

★★★★★ 5/5

Google

I am currently in the midst of buying and selling. Our purchase is through Farrell & Heyworth, where Dean Leggett, so far, has been fundamental in the process. Dean has facilitated all of our requests and requirements to date. Dean has ensured that there has been excellent communication lines between all parties and maintains regular contact to protect and uphold the sale. Dean is professional, responsive, and committed but above all, his personable, friendly approach has been refreshing and reassuring. I would highly recommend Farrell & Heyworth for the sale/purchase of your property, and in particular to be managed by Dean Leggett - he is a credit to their company and a pleasure to deal with.PositiveResponsiveness, Professionalism

Jenny · 25 August 2021