Every review we hold for the Chorley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI am a first time buyer who viewed a…
I am a first time buyer who viewed a number of properties listed with Farrell Heyworth Morecambe and Lancaster. I must say, out of all the estate agents I dealt with they have been the most proactive and responsive. They went out of their way to find me suitable properties and were very accommodating and helpful every step of the way, even printing out full colour brochures for us to take away. Kim from the Morecambe office particularly stood out and is a real asset to the brand.
Josh · 5 January 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your search for a new home by Kim and our Morecambe and Lancaster branch teams. It sounds like the team have gone out of their way to make finding your new home as easy and successful as possible ad that you have been given the professional guidance you needed. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
★★★★★ 1/5
TrustpilotAvoid. Avoid. Avoid!!!
I absolutely would not recommend Farrell Heyworth. I really wish I read these reviews before we used them because then we wouldn't have bothered. They were nice enough when they valued our house and the agent who valued it repeatedly assured us that we would have no problem finding a house within our budget... This was a lie. They promised they would let us know houses before they went live... This was a lie, they only told us about two houses in the whole 9 months we wasted using their 'services' both of which did not remotely match our criteria. They did absolutely NOTHING to help us find a house. They only contacted us twice about unsuitable houses and a couple of times the 'sale progression team' phoned to see how we were doing. Due to the shocking customer service and the fact we were misled by them meaning we haven't found a house we have since withdrawn the house from the market. Definitely don't trust them and would never use them again or recommend them to anyone. I'm also aware that if I get a response to this reveiw it will just be a 'copy and paste' bog standard response that doesn't actually address anything.
Helen · 4 January 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. Customer service is extremely important to us and any feedback we receive will help us to maintain our high standards of customer care.I’m sorry you felt disappointed by the guidance you were given in February that you would be likely to find a suitable home to buy. This guidance will have been given based on the property market and economy at the time which has seen some changes over the following months. We cannot ever guarantee that a customer selling their house with us will find a suitable property to buy, as this is entirely beyond our control. As selling agents we have a duty to help you to sell your property for the highest possible price and I’m pleased to hear my colleagues were able to achieve an offer you found acceptable in what can be a challenging market.Kind regards,Jeremy Collins, Director
★★★★★ 1/5
TrustpilotThis is the worst letting agent on earth
This is the worst estate agent / letting agent the world has ever seen the I am a tenant, the repeatedly fail to fix problems i have been left without heating or hot water for 4 weeks now over Christmas in temperatures of minus 10 degrees c despite over 50 calls to get them to find a contractor to fix it If i could deal directly with the landlord I would but cant. If I could give them a minus 10 star review to mirror the temperatures i've been left in I would
Paul · 21 December 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review. The experience of tenants in all our properties is extremely important to us. After investigating this matter I can see that my colleagues have attempted to resolve the issues with your boiler from the day the faults were reported. My understanding is that they have found the boiler provider slow to provide the parts necessary for them to conclude the repair. This must be extremely frustrating for you but I can assure you that our team have done everything in their control to resolve the problem and will continue to do so.I’m aware that you have spoken with one of my colleagues recently and hope that you are reassured that we are doing everything we can on your behalf.Kind regards,Jeremy Collins, Director
★★★★★ 5/5
TrustpilotBig Thank you…
Really just have to say a Big Thank you to the staff at the Barrow in Furness branch, including the manager and ofcourse Shelby Kelly, for all their help in getting our property sold. It was a little tricky, and took a bit longer but they battled on. Sorting out all our needs. Always love dealing with FH over the years. Great staff and great management. Thanks guys.
Leonard · 19 November 2023
Agent replied · 12 June 2024
Thank you for your kind words and appreciation for the efforts of our Barrow in Furness branch staff, including Shelby Kelly. We're delighted to have been of assistance in selling your property. If you have any more feedback or if there's anything else we can help you with, please feel free to reach out to our branch team.Best regards,Jeremy CollinsDirectorFarrell Heyworth
★★★★★ 1/5
TrustpilotDO NOT WASTE YOUR TIME!
1 star is even being generous. I don’t even know where to begin with this estate agent! We had our offer accepted 9 months ago and between the vendor messing us about and the estate agents being incompetent, it has all fallen through! Gemma from the Morecambe branch who was dealing with our purchase, was rude and so unhelpful! Every-time we phoned for an update, she was never in the office; she never returned phonecalls and when we did finally get in touch she didn’t have a clue what was going on or where the sale was up too!John the manager also from the Morecambe branch, he too was most unhelpful and as a manager I would like to think he would have more of an understanding of what was going on. We done all the work for them to try and get somewhere with the sale ie:Chasing solicitors and chasing the estate agent of our vendor; who in the end communicated with us directly as opposed to Farrell and Heyworth, as they never provided us with accurate and up to date information on the sale. If you are from the Morecambe/Heysham area do not even waste your time with the property listed on Saxon heights, as it has been listed for sale several times and has never completed. The only estate agents that will list the property are these clowns! This is the house that has held us up and has all fallen through for the second time! And just to top this, they relisted the property back on the market without officially confirming the sale had collapsed!! 😡As a result, we have lost our buyers and both our mortgage offers have expired, as we are now 1 year down the line for it all to collapse.
Unknown · 15 November 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. We can understand your frustration at not securing this property. We are also disappointed that we haven't been able to help you to secure the right home for you. My colleague John Holloway is very keen to speak with you about this matter. Customer service is extremely important to us and we would still like to assist you in the future.Kind regards,Jeremy Collins, Director
★★★★★ 5/5
GoogleMaya has been amazing, very helpful and very fast responses. Thank you!
Milly · 20 July 2025
★★★★★ 5/5
GoogleVery good service. Have been kept informed on any updates.
No complaints at all.
Philip · 5 December 2025
Agent replied · 26 December 2025
Thank you for your kind review. We’re really pleased to hear that you received a very good service and felt well informed throughout the process. Your feedback is much appreciated, and we’re glad everything went smoothly for you.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI just want to say a massive thank you to Laura Gill (Property Manager) for all her help over the last few weeks. As a first time Landlord I didn’t really know where to start but Laura helped me every step of the way and went above and beyond to help me with renting my property out. Her knowledge and professionalism is outstanding and I would recommend using Farrell Heyworth for rentals. I am currently building a portfolio of properties to rent out and Laura will be my first call!! Thanks again.
David · 17 June 2019
★★★★★ 5/5
GoogleMy mother has 2 rental properties in Chorley and Laura (Gill) has been very helpful and professional in making sure every detail has been explained and confirmed. Communication was most important for us as we’ve had difficulties with previous agents but Laura went through everything and kept us both up to date throughout the process. I very much believe in the phrase ‘you get what you pay for’ and with Farrell Heyworth this is very true. The electronic presentations they send out are fantastic as I could print them off and go through with my mother! Very impressed and will definitely be recommending to other Landlords. Thanks again Laura.
Chris · 17 June 2019
★★★★★ 5/5
GoogleI just want to say a huge thank you to Laura Gill who has recently helped me with my rental property. I’ve been with another agent for a couple of years but have had ongoing issues so I decided to change agents. I spoke to several agents who all gave me robotic advice but when I spoke to Laura she knew exactly what she was talking about and gave me the advice I needed. I look forward to building my relationship with Farrell Heyworth. Thanks Steve & Shirley.
Steve · 17 June 2019
★★★★★ 5/5
GoogleHaving dealt with Farrell Heyworth for rental purposes and, at times, very demanding tenants plus the final sale of the property we were very happy with the friendliness of the staff, especially Gina and Stevie, and the way they handled both rental and sale of the property.
Jonny · 17 June 2019
Agent replied · 15 June 2024
Hi Jonny,
Thank you for taking the time to leave us a review. All of the team in Bolton work really hard to give our customers great service, I'm sure they will be delighted to hear you felt they did and that we wee able to help you ge a great result.
If we can be of any further assistance please don't hesitate to contact us.
All the best,
Chris Heyworth - Director
★★★★★ 1/5
TrustpilotTerrible customer service, poor communication!
Terrible customer service and poor communication.We wanted to buy a house for sale in Knott End. We'd gotten to the point of nearly exchanging contracts, when the seller pulled out asking for more money. We got back in touch with the estate agent and told them that we were unable to increase our offer, and to let the seller know why. We then got a text from the seller about how "since she'd had no contact, she'd assume we can't increase our offer". So, not only did FH not get back in touch with us, despite promising us a call, they also didn't even get in touch with the seller. It was only after our mortgage advisor rang multiple times, with the last time refusing to hang up unless he got an answer, that we finally got the answer that "they considered the sale not to be going forward". Which I could've told them. After all that, the house was then back on rightmove, for the exact same price it was originally, at the exact offer we gave. I would give 0 stars if I could. My advice, don't bother selling with FH, don't bother buying with FH. Absolutely terrible, and I will be avoiding buying any house that they are in charge of selling.
Lizi · 5 September 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. We understand it has been very frustrating not to be able secure your chosen property. We are duty bound to act on the instructions of our clients in all matters relating to their property, as we have in this case. We have a legal duty to inform our vendor clients of every offer that is made for their property and any increase in offers made. I have investigated this matter and can confirm that your increased offer was communicated to the vendor.When a sale falls through, as in this case, the property is automatically re-marketed at the initial price. In this case the property was withdrawn from sale shortly after this took place.Again, we can understand your frustrations in this matter but we are duty bound to follow the instructions of our clients.If you have not yet found your ideal home our team are still here to help.kind regards,Jeremy Collins - Director
★★★★★ 2/5
TrustpilotCaveat emptor when choosing an Agent
Currently on the market for Sale with Farrell Heyworth and rue the day I gave it to them to market.
Noonline · 26 September 2025
Agent replied · 24 December 2025
Thank you for your feedback. We’re sorry to hear that you are unhappy with your experience so far.
For clarity, Farrell Heyworth do not currently advertise on Zoopla and we do not state that we do, although we have used the platform in the past. Our marketing strategy is focused on Rightmove, the UK’s largest property portal, together with a range of targeted digital marketing tools designed to give our clients’ homes the best possible exposure.
We have asked for further information to help us identify your case and look into your concerns in more detail. As this hasn't at this time been provided, we haven’t been able to review the specifics of your situation. We would, however, very much welcome the opportunity to discuss this directly and address your concerns, please contact us via your local branch team if you would like us to do so.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleCurrent experience with the FH Chorley team has so far been a pleasurable easy going experience. Jacqui Pascoe our sales negotiator has also been very informative throughout the purchasing of a property keeping us regularly updated via emails and telephone conversations. Hopefully the next stage with the sales progression agent will continue in the same professional manner. We will update all with a final review once the purchase has been completed.
Jack · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to share your current experience with Farrell Heyworth's Chorley team. We are thrilled to hear that your journey so far has been pleasurable and easy-going.
We appreciate your kind words about Jacqui Pascoe, our sales negotiator, and we're delighted that she has been informative and kept you regularly updated throughout the purchasing process. We understand the importance of clear communication and transparency, and it is our goal to provide a professional and attentive experience for all our clients.
As you progress to the next stage with our sales progression agent, we are confident that you will continue to receive the same level of professionalism and support. We strive to ensure a smooth and successful completion of your property purchase.
Thank you for choosing Farrell Heyworth, and we look forward to assisting you further. Please do not hesitate to reach out if you have any questions or require any additional information. We are here to help.
Best regards,
Jeremy Collins - Director
★★★★★ 1/5
TrustpilotAll I will say is stay well clear of…
All I will say is stay well clear of the Preston Branch , totally shocking service ......One viewing in 5 months with total lack of feedback and they have the audacity to bill me for digital viewing when I've taken my property of the market with them, which by the way wasn't fully explained .I was told NO SALE NO FEE..
Teresa · 12 February 2024
Agent replied · 12 June 2024
We appreciate you sharing your feedback, and we apologise for any inconvenience caused. Your experience does not meet our usual standards of service, and we take your concerns seriously. We will investigate the issues you've raised regarding the lack of viewings as we strive to always provide clear communication and transparent service. Regarding our deferred marketing fee, this is discussed at the point of instruction and forms part of the contract you enter into with us. Thank you for bringing these matters to our attention. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleThe staff at Farrell Heyworth Chorley were extremely helpful from start to finish, in particular Amy & Anne.
Jordan · 19 October 2023
Agent replied · 15 June 2024
Thank you for your feedback about Amy and Anne's excellent assistance throughout your experience with Farrell Heyworth Chorley. We greatly appreciate your kind words. If you ever need any further assistance or have questions in the future, please don't hesitate to get in touch. We're here to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleGareth did a valuation for me at 2 properties (mine & my Dads). Both times, he was very helpful & informative. Communication was great and he helped me understand something I had managed to sign up to - had I not signed this, I would have gone with F&H to sell my property.
Highly recommend F&H.
Jennifer · 16 May 2024
Agent replied · 15 June 2024
Thank you for sharing your experience with us! We're thrilled to hear that Gareth provided helpful and informative valuations for both your property and your dad's. It's great to know that he was able to communicate effectively and assist you in understanding important aspects of the process. We're sorry to have missed the opportunity to work with you this time around, but we appreciate your recommendation and hope to have the chance to assist you in the future. If you have any further questions or need assistance, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 1/5
TrustpilotAVOID PROPERTY MANAGMENT AT ALL COSTS !
AVOID FARRELL HEYWORTH FOR PROPERTY MANAGEMENT.
Nest · 23 January 2026
Agent replied · 23 February 2026
Thank you for taking the time to leave your feedback. We’re sorry to read that you feel so strongly and appreciate the opportunity to clarify a key point.
When maintenance is required at a managed property, the decision on who carries out the work always sits with the landlord. We are very happy to facilitate contractors of a landlord’s choosing, or alternatively we can recommend contractors we have previously worked with if this is preferred. There is no obligation to use any supplier suggested by us.
All fees and notice periods relating to management agreements are clearly set out within our terms of business at the outset, and our aim is always to be transparent and compliant in how we operate.
We’re pleased to hear your comment regarding our office teams, and we would welcome the opportunity to discuss your concerns in more detail if you wish to contact our lettings team directly.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 2/5
TrustpilotHugely disappointed
Had our property on the market with Farell for 5 months. In that period we had 1 viewing.
Carl · 3 October 2025
Agent replied · 24 December 2025
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience and that our service did not meet your expectations.
We have been unable to match the contact details provided with our records to identify your property, so we would encourage you to contact your local Farrell Heyworth branch directly so we can review the matter in full.
For clarity, our marketing fee covers a comprehensive digital marketing package designed to maximise exposure, including professional photography, enhanced listings on major property portals and targeted online advertising. We always work closely with our clients to achieve the best possible outcome, and we regret that you did not feel this was reflected in your experience.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleGreat service from Stevie who I was liaising with whilst purchasing our first home. Stevie made it easier and was lovely to speak too. I felt I could contact her at anytime with any questions I had and she was always happy to help me. Thankyou Stevie!
Emma · 17 June 2018
Agent replied · 15 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to Stevie and the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleAmy was absolutely brilliant in helping me sell my house. 10/10 service and would definitely recommend.
George · 18 November 2023
Agent replied · 15 June 2024
Thank you for your glowing review of Amy's service. We're delighted to hear that she provided you with top-notch assistance throughout your house sale. If you ever require further support or have questions in the future, please don't hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleExtremely happy with my experience using Farrell Heyworth for the first time. Amy delivered exactly what was promised, and went above and beyond in terms of good communication. My property sold within a few weeks of being put on the market. The photographer was fantastic. Farrell Heyworth have been brilliant all round! A stress free experience. I would recommend, and definitely use Farrell Heyworth again.
Ruth · 19 October 2023
Agent replied · 15 June 2024
We're delighted to hear that your first experience with Farrell Heyworth has been so successful! Amy and our team are dedicated to providing excellent communication and service. We're pleased that your property sold quickly and that our photographer met your expectations. It's fantastic to know that your experience was stress-free. If you need any further assistance or have more properties to sell in the future, please feel free to reach out. We would be honored to work with you again.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
TrustpilotTook my money for no reason.
They certainly take no time taking your money and removing it from the market and then the house was back on the market again, quicker than I could blink. They coerced me into giving them £80 for anti money laundering checks, even though I was only viewing the house for someone else who was actually buying, otherwise I gad nothing to do with it. It didn't get as far as needing anti money laundering checks (the sellers fault not ours) so therefore I want my money back.
Tara · 13 September 2024
★★★★★ 5/5
GoogleI am buying a property through Farrell Heyworth in Chorley, Amy Pass gas been dealing with it. I have found Any to be very friendly, chatty, and very professional. Nothing has been too much trouble, and she has responded to queries promptly. Amy was great in helping us find this property, understanding our requirements.
Very pleased with the service, and I'd go to Any again if the need arose.PositiveResponsiveness, Professionalism
Amanda · 16 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
