Trusted Agent profile · Chorley
★★★★★
582 reviews across 3 platforms
13/15, Cleveland Street, Chorley, PR7 1BH
Farrell Heyworth's office in Chorley, at 13/15, is rated 3.8 out of 5 across 582 reviews on three platforms, including 372 Google reviews rated 4.5.
Every review we hold for the Chorley office, from every platform, shown as written. First names only.
5/5
GoogleFabulous service from Start to finish, we have always dealt with Amy who has been great. Would Highley recommend to anyone
Thank you for taking the time to leave a review. We are delighted to hear that you had a fabulous experience with us and that Amy provided great service from start to finish. Thank you for your recommendation, it means a lot to us. Best regards, Jeremy Collins - Director.
5/5
GoogleDavid came out to value our property and was extremely helpful and informative. David was a great help, many thanks David!
Thank you for taking the time to share your positive experience with us. We're delighted to hear that David provided you with a helpful and informative property valuation. We appreciate your kind words and will make sure to pass them on to David. At Farrell Heyworth, we strive to provide excellent service and support to our clients throughout the entire property selling process. We understand that selling a property can be a significant decision, and we aim to provide valuable insights and assistance to help you make informed choices. Should you have any further questions or require additional assistance, please don't hesitate to reach out to us. We're here to help you every step of the way. Once again, thank you for choosing Farrell Heyworth, and we wish you all the best with your property journey. Kind regards, Jeremy Collins - Director
5/5
GoogleWe are in the middle of buying a house going through Farrell Heyworth and Debbie Rydeard is constantly on the ball and very helpfull. I would highly recommend this company.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave feedback. I am delighted that Debbie and our proactive Westhoughton team are working towards achieving a fantastic outcome during the sale of your property. We look forward to continuing to support you and if we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
5/5
GoogleCouldn't ask for a better experience. Great company and staff team. Dave was very welcoming, friendly and happy to help.
Thank you for your kind words and positive feedback about your experience with Farrell Heyworth. We're thrilled to hear that you had such a great experience and found our company and staff team to be exceptional. We take pride in providing a welcoming and friendly environment for our clients, and we're glad to hear that Dave made you feel comfortable and was happy to assist you. Our team is dedicated to delivering excellent service and ensuring that your needs are met throughout the process. If you have any further questions or require any additional assistance, please don't hesitate to reach out. We're here to help and make your experience as smooth and enjoyable as possible. Thank you for choosing Farrell Heyworth, and we appreciate your recommendation. Best regards, Jeremy Collins - Director
1/5
TrustpilotWould not use them again
Thank you for your feedback. We’re sorry to hear that you feel this way, as this is not the experience we aim to provide. We would welcome the opportunity to understand your concerns and review what has led to this impression, should you be willing to share further details with your local branch. Best regards Jeremy Collins Director Farrell Heyworth
5/5
TrustpilotExcellent
Just sold our property with Farrell and Heyworth, Morecambe.From the time of Johns appraisal of our property right through to completion we could not have asked for more. Thanks to Erica, Gemma, John and everyone else involved, for a hassle free sale. Nothing was too much trouble.We highly recommend using the team at Farrell Heyworth, Morecambe.
5/5
GoogleQuick, friendly and professional service. My house sold within a few weeks of being listed with the Chorley team, who were extremely proactive with marketing the property. Communication was good throughout the process ensuring any questions were answered in a timely manner.
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with the Chorley team. It's great to know that our proactive approach and clear communication helped make the process smooth and efficient. We truly appreciate your feedback and wish you all the best in your next chapter! If you ever need assistance again, don't hesitate to reach out.
5/5
GoogleThank you Amy pass for the efficient service and excellent communication throughout. Would highly recommend this company to anyone.
Thank you for your positive feedback and recommendation! We are delighted to hear that you had an efficient experience and found Amy's communication to be excellent. Please do not hesitate to contact us if you require any further assistance in the future. Best regards, Jeremy Collins - Director.
5/5
GooglePrompt and efficient service throughout. Would recommend
Thank you for your review. We’re pleased to hear that you experienced prompt and efficient service throughout, and we really appreciate your recommendation. Best regards Jeremy Collins Director Farrell Heyworth
5/5
GoogleWe can't thank everyone in the Chorley office enough .They are helpful with all questions when instructed by us to sort anything out They were on the ball and got back to us same day they were all polite, helpful and professional. Thanks for all your help. Gaynor and Andy McNair x
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that everyone in the Chorley office was helpful, polite, and professional in assisting you with your queries and sorting everything out promptly. Your satisfaction is our top priority, and we're glad that we could provide you with the assistance you needed. If you have any further questions or need assistance in the future, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
5/5
Googlehad a lot of problems moving house during the pandemic with both of my solicitors (for selling and buying) but thanks to Debbie she kept chasing them and keeping me informed was very impressed and it is a refreshing change to deal with someone who cares and wants to help. cannot recommend enough! selling and buying is the easy part its the process in between which is the problem.PositiveResponsiveness
1/5
TrustpilotTerrible communication
They sell you the dream when they come and view your property to put it on the market but once you have signed on the dotted line communication is terrible. Delayed response to emails and phone calls. Updates very limited unless I chased them.
1/5
TrustpilotRecently
Recently, in the space of a week and a half, I was told by others in Lancaster of what amounted to complaints by six more people about Farrell Heyworth's poor service and unprofessional work.This entirely backs up my experiences with this company over a 7-year period when they were acting as my letting agent. I became so exasperated with FH that I dumped them eventually.Following my TrustPilot review after those experiences, I received a self-justifying response on this portal from a director, Jeremy Collins, who basically will not take responsibility or ownership for his company's poor performance. This company is putting profits and properties above people in it's order of priorities, forgetting that it is people that it is serving and who pay it's salaries. If FH continues to bury its head in the sand, one day it may find itself out of business, at least in Lancaster. Beware of this company potential buyers / sellers / landlords!
5/5
GoogleWe have been using Farrell’s Heyworth letting service for some time. Bethan Shaw has been our contact person and has always acted professionally in dealing with any issues. She has endeavoured to resolve problems, quickly keeping all parties informed. Thank you.
Dear Kathryn, thank you for taking the time to leave us a review. I am delighted to hear that you've received such a fantastic service from Bethan. Our team really do work hard to delight our customers with fantastic customer service. I will pass your comments on to Bethan who I am sure will be thrilled. Wishing you all the best. Kind regards, Chris Heyworth - Director
1/5
TrustpilotAwful company
Awful company, steer well clear!! Repairs required at the property we rent that are potentially hazardous and it’s 3 weeks in and they’re still not done!! When you do actually get through to speak to someone you just get attitudeUpdate - Left the property this year with the repairs still not fixed - Also a gas engineer came out and condemned a gas fire, that we had been using for the past 12 months, the director below says they are committed to customer service...... a year after the review was posted
Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the service you received. Customer service is extremely important to us and your custom has been highly valued.We wish you all the best for the future.Kind regards,Jeremy Collins - Director
1/5
TrustpilotUseless company
Useless company, completely inept.Enquired about a valuation was told would be done digitally and to complete info to do on line.Started doing this then 10 mins later get a text advising I had a telephone apt the next day to complete over phone.OK so i cancelled all work apts for the next day and booked time off work to accommodate, no one calls!I call and speak to the lancaster branch manager who was rude and basically stated I was confused and that it wasn't arranged as a call. I asked if this hadn't been arranged how I had texts from staff and asked how I would know staff's works mobile numbers if they hadn't texted.As an upshot of not listening to me, deflecting everything I said I advised I would not be using them.Why would I trust a company with something as important as selling a house when they can't even organise a simple call!I asked to be removed from all future communications. Since then I have been continually harassed by text and email. I have called approx 3 times to request, emailed to request, and even spoken to other branches who have advised that they won't contact.Since then I have had lots more emails and texts.I have called to complain and asked for complaints procedure which is to write to the branch manager i have an issue with!No thanks I will take up with ico as a breach.You won't get any business from me ever again.LAUGHABLE RESPONSE FROM YOU BELOW WHICH FURTHER REITERATES THAT YOU ARE CLEARLY USELESS AND COMPLETLY INEPT....REASON: I HAVE NEVER SOLD ANY PROPERTIES THROUGH YOU SO STUPID RESPONSE AND JUST FURTHER PROVES YOU ARE INCOMPETENT.AND THIS IS YOUR RESPONSE FROM A COMPANY DIRECTOR, IT DOESNT BODE WELL IF YOUR IN CHARGE AS CLEARLY YOU ARE COMPLETELY INEPT OR JUST LYING.
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.Our branch team were surprised to hear you were unhappy with the service you received following our successful sale of your property. If you would be willing to expand on your review our branch team would be grateful to hear from you. This will help us to identify the difficulties our customers may be experiencing so we can continue to provide the exceptional customer service standards our customers expect.Kind regards,Jeremy Collins - Director
5/5
GoogleWorked with Dean to sell the family home. he was professional always at hand when needed and if I ever had a question would quickly answer or find out for me. Made the process very easy gave me weekly updates which im going to miss as he was always a pleasure to chat with. Thanks Dean all the best for the new yearPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat experience, was easy to arrange my viewing and Rebecca kept me updated throughout the process
Thank you for sharing your great experience with us! We're glad to hear that arranging your viewing was easy and that Rebecca kept you updated throughout the process. At Farrell Heyworth, we aim to provide seamless and transparent communication to ensure our clients are well-informed every step of the way. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you in the future. Best regards, Jeremy Collins Director Farrell Heyworth
5/5
GoogleGreat co to deal with - Have dealt with Amy P for years and always gone well.
Thank you for your feedback. We're delighted to hear that you've had a positive experience with our company and with Amy P in particular. We look forward to continuing to provide you with great service in the future. Best regards, Jeremy Collins - Director.
5/5
GoogleMe and my husband had to do a remortgage on our house and the time was ticking short until the actual mortgage was running out, Anil Parmar proved himself to be a great advisor and in no time he managed to complete all necessary forms and apply to a new lender. Not only that he got us a great apr but also a really great price for our monthly payments. Overall we are extremely happy with his professionalism and the way he dealt with our enquiry. I would happily recommend him to everyone.PositiveProfessionalism
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins - Director
1/5
TrustpilotReally not surprised when i read these…
Really not surprised when i read these shameless reviews!!!! I have been trying to view a couple of properties in the Preston area…. Iam being told i must show my bank statements…which i will not be doing!!! …i have only ever known this when buying property valued over 2 or 3 million. I was told that the vendors are aware of this policy… but when i pop a note through the door of a property I wanted to view….the owner said he wasn’t aware of any such policy…. So if your not getting viewings…maybe this is why!!
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director
5/5
GoogleFantastic service received from both Shelley and James P today - a huge thank you from us all. Not only have they helped us find our ideal family home, but they have also made the process so very easy for my partner and I. Thanks to you both, we now look forward to being very happy in our new home for years to come!
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your search for a new home by Shelley, James and our Chorley lettings team. It sounds like the team have gone out of their way to make finding your new home as easy and successful as possible and that you have been given the professional guidance you needed. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
5/5
GoogleThe Team at Farrell Haworth have provided a prompt efficient and professional service during the sale of the property. They ensured full compliance with the various statutory requirements. Customer care and satisfaction being at the heart of the Team.
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with the team. We take great pride in providing prompt, professional service and ensuring all aspects of the process run smoothly. Your satisfaction is always our top priority, and it's wonderful to know that our efforts made a difference in your property sale. If you ever need assistance in the future, don't hesitate to reach out!
1/5
TrustpilotI phoned about a property immediately…
I phoned about a property immediately the for sale board went up was told they had no details about property no price details and was asked to call back which I did and was promised a call back to arrange a viewing. Never got a call back. I phoned 4 days later and offered an email virtual tour and would get a call to arrange a viewing. Got video but still not got a call back very very ametuer people employed by this company . Just could not be bothered to call me back. Very unprofessional .Best advice DO NOT put your house up for sale with this company.
Thank you for taking the time to leave a review. I'm sorry to hear that you were dissatisfied with the service you received when attempting to view one of our properties. Farrell Heyworth conduct 1000's of successful viewings every year and I am extremely surprised and disappointed, as I'm sure you are, to hear this has gone wrong in your case.if you are still searching for the right property our team would be delighted to hear from you.Kind regards,Jeremy Collins, Director
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