Farrell Heyworth Chorley reviews

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director

Dear Peter, Thank you for leaving our bolton team such a lovely review. I am delighted to hear that you've had such a great experience with the team and that they worked hard to achieve such a fantastic result when selling your property. If we can be of any further assistance please don't hesitate to let the team know. Kind regards, Chris Heyworth - Director

Thank you for taking the time to share your feedback. We're delighted to hear that you received great service from Amy and our team at Farrell Heyworth. Your satisfaction is our priority, and we're here to assist you whenever you need us. Should you have any more questions or require further assistance in the future, please don't hesitate to get in touch. We appreciate your support. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.I think it's also valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged.Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.Kind regards,Jeremy Collins - Director

Thank you for your review. We’re pleased to hear that Alexandra provided you with a quick response and helpful support. We appreciate your feedback and thank you for choosing Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the service you received. Customer service is extremely important to us and your custom has been highly valued.We wish you all the best for the future.Kind regards,Jeremy Collins - Director

Thank you for bringing this to the attention of our team, who have been speaking with you this week. We sincerely apologise for any inconvenience you have experienced. As we discussed, following an investigation, it appears that there was an error made by the referencing company we work with, which caused an error when processing your documentation. We understand this is frustrating and will be investigating this further to ensure it cannot happen again. As you are aware, the deposit was refunded yesterday and should be visible in your account shortly. We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please don't hesitate to contact us. Best regards, Jeremy Collins Director Farrell and Heyworth

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's also valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director

Thank you for your kind words! We are delighted to hear that you’ve had such positive experiences with us both as a buyer and a seller. Our team takes great pride in delivering professional, efficient, and helpful service, and it’s wonderful to know this has been reflected in your interactions. We appreciate your recommendation and look forward to assisting you in the future. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Westhoughton team have achieved such a fantastic outcome during the sale of your property. I'm also very pleased to hear we were able to help with your onward purchase and wish you all the best in your new home. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

Thank you for taking the time to leave a review. We understand it can be disappointing when a property you are interested in is sold. We act on the instruction of our clients who, in this case, chose to accept another offer before you were able to submit yours. We hope you were able to find another property which suits your needs. If you are still in need of assistance our branch teams would be delighted to help you to find your next home. Kind regards, Jeremy Collins - Director

Thank you for your positive feedback. We're delighted to hear that you've had a great experience with Farrell Heyworth and that our proactive approach has made a difference for you. Our goal is to provide a seamless and enjoyable process, and it's fantastic to know that we have been a pleasure to work with. We truly appreciate your kind words and look forward to continuing to assist you. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for your positive feedback. We're glad to hear that Dean has been helpful and guided you well through the process of purchasing your first flat. We appreciate your business and hope you enjoy your new home!

Dear Mr Jordan, Thank you for taking the time to leave feedback. I am delighted our proactive Bolton team have achieved such a fantastic outcome during the purchase of your property. Communication is really important to us and I'm delighted to hear the team gave you confidence in our word in all their dealings with you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

Thank you for your kind feedback! We're thrilled to hear that you had a great experience with booking the viewing and making an offer. We truly appreciate your positive comments about our communication. If you have any questions or need further support, don't hesitate to reach out.

Thank you for taking the time to leave feedback. It's great to hear that Debbie and our Westhoughton Team were able to provide helpful advice and support. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

Thank you for taking the time to leave feedback. I am so pleased that Debbie and our Westhoughton team were able to give you the professional advice you needed. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director