Every review we hold for the Chorley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Sevice am doing this review because of the…
I am doing this review because of the excellent service i received from Alison Whiteside during the period. I was purchasing my current property without her assistance and persistence in both purchasing and selling my property's. Alison was key in me been now settled in my current property I can tell you how much Alison did over and above for me and how her help has changed I my life going forward I am really the day my case was passed to Alison she could have give more help and assistance to me. and I am sure she does this for everyone she deals with. So on conclusion Alison for me should be considered as an outstanding member of staff and deserves all the praise she gets.
Adrian · 29 May 2026
Agent replied · 2 June 2026
We’re extremely grateful that you took the time to share such heartfelt feedback.
It’s clear from your comments just how important Alison Whiteside’s support and persistence were throughout what sounds like a demanding and emotional period. Helping to coordinate both a sale and a purchase can be challenging, and it’s reassuring to hear that Alison went above and beyond to ensure everything progressed and that you were able to settle into your new home.
At Farrell Heyworth, we pride ourselves on providing consistent, dedicated support and genuinely caring about the outcomes for our clients. Your words reflect those values perfectly, and Alison will be immensely proud to read how positively her work has impacted you.
Thank you again for your trust and for recognising Alison as such a key part of your journey. We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotReally good estate agents
Farrell Heyworth were fantastic during our house hunt and once we had the found the property we wanted to buy. Their communication was excellent, clear and concise, and they returned calls and helped in any way they could. Our Sales Progressor was Alison Whiteside who was outstanding in her work and help. Alison helped push the solicitors/conyevancers to respond, chasing things when needed, and was always willing to help. She is really supportive of clients, bringing a wealth of experience and knowledge, and always willing to talk things through as well as back up by email.
E.Lunn · 27 May 2026
Agent replied · 2 June 2026
We’re delighted to hear how positive your experience was, both during your property search and once you’d found the right home.
Clear, timely communication and being readily available to help are central to how we support our buyers, so it’s reassuring to know that this came through at every stage. We’re particularly pleased to see Alison Whiteside recognised for her outstanding work. Her proactive approach, willingness to chase where needed and ability to explain things clearly, both over the phone and in writing, are qualities our clients value greatly.
Sales progression can often rely on persistence and experience, and it’s great to know that Alison’s support and knowledge helped keep everything moving and gave you confidence throughout the process.
Thank you again for sharing such thoughtful feedback. We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotAlison Whiteside, Brilliant Sales Progressor
I can't say enough good things about Alison Whiteside who was the sales progressor for my flat. From first contact I knew I as in safe hands. Totally professional, knowledgeable, caring, determined and experienced - so when bumps came up on the road on delays, challenges, less than competent legal work - Alison was there every step of the way to smooth things, liaise with others in the chain, reassure and get things moving again. She always kept me up to date and helped me to never give up hope "I'll get this over the line for us" - and she did! Thank you Ali - you were the best!
Hazel · 26 May 2026
Agent replied · 2 June 2026
We’re truly delighted to read this, thank you for such a thoughtful and generous review.
It’s reassuring to hear that from the very first contact you felt supported and in safe hands. Sales progression can be challenging at times, particularly when delays or complications arise, so having someone calm, experienced and determined guiding things forward can make all the difference. Your description of Alison Whiteside’s professionalism, care and persistence reflects exactly how she approaches her role.
Keeping everyone informed, working closely with others in the chain and maintaining momentum, even when things become difficult, are values we place great importance on. We’re very pleased that Alison was able to provide that reassurance and ultimately see your sale through to completion.
Thank you again for taking the time to share your experience and for your kind words.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotSales Progression Support
The sales progression team, namely Alison Whiteside, has provided us with such fantastic support during these past few weeks. Alison has been there for us as a family, whether it has been at the end of a phone call or via email, during what is a naturally stressful time and provided us with constant support when faced with all the challenges that moving house brings. We can't thank Alison enough for working so tirelessly on our behalf in order to get us over the finish line!
John · 6 May 2026
Agent replied · 2 June 2026
Thank you for sharing such kind and thoughtful feedback. We know how demanding the moving process can be, particularly when challenges arise, so it’s reassuring to hear that you felt supported throughout.
It’s lovely to know that Alison Whiteside was able to be there for you as a family, offering consistent reassurance and clear communication during a naturally stressful time. Her commitment to working tirelessly behind the scenes and staying accessible by phone and email is exactly what we aim to provide, and it’s clear her efforts helped carry things through to completion.
Alison will be extremely grateful to read your comments, and your appreciation means a great deal to her and the wider team.
Thank you again for taking the time to leave such meaningful feedback.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
Trustpilot5* Sales Progression Department
Not only did we have a great experience with the sales staff at Chorley office, we had a 5* experience with the sales progression department, in particular Alison Whiteside. Our sale was not an easy one to say the least! Despite all the obstacles we faced, Alison overcame them all, she went above and beyond, and in all honesty I don’t think the sale would have progressed to completion without her perseverance. Farrell Heyworth are lucky to have her, she is an asset to the Company.
Andrew · 5 May 2026
Agent replied · 2 June 2026
Thank you for taking the time to share such detailed feedback about your experience.
We’re really pleased to hear that both the Chorley office sales team and the sales progression department supported you so well, particularly during what sounds like a very challenging sale. When transactions become complex, perseverance, clear communication and determination are vital, and it’s reassuring to know that this made a real difference in getting matters through to completion.
Alison Whiteside will be extremely proud to read your comments. Her commitment to overcoming obstacles and keeping sales moving, even in difficult circumstances, is a real strength, and your recognition of her contribution as an asset to the company is very much appreciated.
Thank you again for your kind words and for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI saw a property i wanted to view and spoke to Megan. She was really helpful and managed to squish me in for a viewing the next morning. After viewing the property I wanted to make an offer so I rang the office and spoke to Megan again. She was very friendly again, and super helpful, sending my offer over immediately. She then contacted me to advise my offer had been accepted and she put my mind at ease advising that no one else would now be able to put an offer in. Having dealt with many estate agents over the last few years, it made a refreshing change to deal with such a lovely staff member who genuinely seemed to care about a customer. Thank you very much Megan 😊
Jenni · 12 April 2026
Agent replied · 16 April 2026
We’re really pleased to read this and thank you for taking the time to share your experience.
It’s great to hear how smoothly everything was handled for you, from arranging a last‑minute viewing to progressing your offer so promptly. Megan will be delighted to know that her friendly, proactive approach helped put you at ease during what can often be a stressful stage of the process.
Providing clear communication and genuine support is something we place a lot of importance on, so it’s reassuring to hear that this came through in your dealings with our team. We’ll be sure to pass on your kind comments to Megan.
Thank you again for your lovely feedback, and we wish you all the very best moving forward.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAlexandra Aspden has been absolutely fantastic! She has been proactive in helping me find my home from the start. She is professional and friendly, quick to respond to any emails and calls and she is consistently working above and beyond to make the process run smoothly and stress free. A wonderful asset to Farrell Heyworth. I have dealt with many different companies and agents over the last year and she is by far the best. Highly recommend Farrell Heyworth.
Donna · 2 April 2026
Agent replied · 16 April 2026
Thank you for sharing such a lovely review. It’s great to hear how smooth and reassuring your experience has been. Alexandra Aspden will be delighted to know her proactive approach and consistent communication made such a positive difference throughout your move.
We’re really pleased that her professionalism and support stood out, as providing a friendly and dependable service is something we take pride in. Your recommendation means a great deal to us.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotAlison Whiteside - Absolute Star’
My experience with Farrell Hayworth was nothing but great! During a very difficult process Alison Whiteside was phenomenal. Our hero over the 9 months our sale took as there was an issue out of all our control but she has made sure we finally get over the line. I would 100% recommend! As it was our first house, it would not have been the process is was without Alison! Thank you!
Tyler · 28 May 2026
Agent replied · 2 June 2026
We’re really pleased to read your kind words and thank you for taking the time to share your experience.
Buying your first home can be daunting at the best of times, and even more so when the process is drawn out by matters beyond anyone’s control. It’s reassuring to hear that Alison Whiteside was able to support you throughout, keeping things moving and guiding you through to completion with professionalism and determination.
At Farrell Heyworth, we pride ourselves on staying committed to our clients from start to finish, particularly during challenging transactions, so it’s great to know that this came through in your experience. We’ll be sure to pass on your thanks to Alison.
Wishing you every happiness in your new home, and thank you again for your recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleThe best place to sell your property is here, all the team are amazing but one person who went over and above is a lovely lady called Alexandra she always kept us informed and always went the extra mile. My partner and the rest of her side of the family are truly grateful to Alexandra and the team. The family home on Delamere Place has now been sold thanks to the Chorley team at Farrell Heyworth.
John · 9 April 2026
Agent replied · 16 April 2026
Thank you for such a kind and thoughtful review. It’s wonderful to hear how supported you felt throughout the sale and that the whole team made a positive difference.
Alexandra Aspden will be delighted to receive your special praise. Her commitment to keeping clients informed and going the extra mile is something we value greatly, and it’s reassuring to know this was so appreciated by you and your family.
We’re pleased to hear the sale of the family home on Delamere Place has now completed successfully and would like to thank you for placing your trust in the Chorley team at Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotI would like to thank and appreciate…
I would like to thank and appreciate all the efforts,support provided to us while purchasing our new house . The entire team was very supportive and helpful. Special thanks to Gabby Hughes who kept us posted about the process and made sure process went through smoothly. We do appreciate your work . Keep up the good work team
Sneha · 10 August 2026
Agent replied · 23 September 2026
We’re delighted to hear that your experience as you purchased your new home was such a positive one.
It’s great to know that the team provided the support and guidance you needed throughout the process and helped make everything as smooth as possible. We’re especially pleased to hear your kind words about Gabby Hughes. Her proactive communication and commitment to keeping clients informed are qualities we value highly, and we will be sure to share your feedback with her.
Thank you for taking the time to recognise the team’s efforts. We truly appreciate your comments and wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
TrustpilotRefused a viewing
Called the cleveleys office today to book a viewing,told l have to give them mortgage information and other data sensitive information which l declined,so was not allowed to view.There is no way l was going to give someone who works for a company that l don't know if they even do GDPR training or what they're policy is, and what they do with the information or how it's stored, I doubt if their clients are aware of the potential buyers they are missing out on. I for one will not be looking at any property they have for sale.
Shot2bitz · 17 February 2026
Agent replied · 23 February 2026
Thank you for your feedback.
We’re sorry to hear you were frustrated by our process. We do request basic affordability information before arranging certain viewings. This is not to be intrusive, but to ensure that applicants are in a position to proceed and to protect our sellers from unnecessary disruption.
All personal information is handled in strict accordance with UK GDPR regulations. As a regulated estate agency, we have clear data protection policies, secure systems and ongoing compliance procedures in place.
We completely respect that not everyone will feel comfortable providing information at an early stage, but our approach is designed to balance buyer convenience with our duty of care to our clients. Many of our clients, including the vendor of the property you requested to view, choose Farrell Heyworth specifically because we qualify applicants at viewing stage, helping to ensure that those viewing their home are in a genuine position to proceed.
If you would like to discuss this further, please feel free to contact the Cleveleys branch directly and we will be happy to explain the process in more detail.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotDefinitely the best person to have on your team :-)
We were lucky enough to have the brilliant Alison Whiteside progressing our sale - when things looked like they were stalling and my solicitor wasn't having much success, Alison was able to contact our buyer, and get them to chase their solicitor and keep the pressure on from all sides to complete asap. Thank you !!
JYates · 20 May 2026
Agent replied · 2 June 2026
Thank you for sharing your experience with us. We’re really pleased to hear how supported you felt during the progression of your sale, especially at a point when things were starting to feel stalled. Helping to keep momentum and communication moving is an important part of our role, so it’s reassuring to know this made a real difference.
Alison Whiteside will be delighted to read your comments. Her proactive, professional approach and willingness to push matters forward on behalf of clients is something we value greatly. Thank you again for your kind words and for taking the time to leave a review.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotAlison Whiteside
Alison Whiteside was absolutely brilliant acting as an intermediary between ourselves, our solicitor and the buyers solicitor. It was really quite a stressful time as the buyers solicitor did not seem to be bothered about how long it took. Without her determination we might easily have given up on the house sale.
Val · 29 May 2026
Agent replied · 2 June 2026
We’re really pleased to hear about your experience.
It’s reassuring to know that Alison Whiteside was able to provide steady support and act as an effective intermediary during what sounds like a particularly stressful stage of the sale. Her determination and commitment to keeping things moving, especially when progress felt challenging, are qualities we value highly.
Thank you for taking the time to share your feedback and for recognising Alison’s efforts, it will mean a great deal to her.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotI can highly recommend Farrel Heyworth…
I can highly recommend Farrel Heyworth & especially Alison Whiteside they have helped us with a purchase of a bungalow, without Alison advice we would have found this purchase extremely hard as on our part we lost a buyer but she was with us all the way amazing lady
Kay · 29 May 2026
Agent replied · 2 June 2026
We’re delighted to hear about your experience and thank you for taking the time to share it.
Purchasing a new home can be challenging at the best of times, and losing a buyer along the way understandably adds pressure. It’s reassuring to know that Alison Whiteside was able to support you throughout, offering clear advice and staying alongside you at every stage to help you navigate the process with confidence.
At Farrell Heyworth, we place great importance on being supportive, proactive and approachable, particularly when circumstances become difficult, so your comments truly reflect the service we aim to provide. Alison will be very pleased to receive your kind words.
We wish you all the very best in your new bungalow and thank you again for your recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
TrustpilotI have had a very terrible experience…
I have had a very terrible experience as a tenant with this agency. They were impolite, disrespectful and unprofessional to me. I have told all my close friends and relatives never to rent or buy a property from them. The flat I stayed in had a serious leakage whenever someone baths from the top floor. It happened on two occasions with my newborn baby in the flat and due to the smell that started coming into the flat I had to send my baby to my mother abroad just so I could look for a new place to settle before I bring my baby back. After all the stress I moved out only for them to tell me I have made an oven handle loose. This is something that I never did and that was the state of it when I moved into the property. Why not do your inspections well when a previous tenant moves out instead of blaming it on an innocent person. They are all nice when they start an initial property process for you but but everything changes once they hand you the property. This is my worst renting experience in the UK. Something I didn't cause and can be be fixed with a screw driver why charge me for it. You think I wouldn't have fixed it if I was to be the cause of it?
Rosemond · 9 September 2026
Agent replied · 23 September 2026
We’re sorry to hear how dissatisfied you feel about your experience, particularly given the disruption you describe during your tenancy. We appreciate that issues affecting someone’s home can be extremely upsetting.
We’re unable to comment on individual circumstances publicly. Where there is a disagreement concerning a tenancy deposit, the appropriate independent process is available to consider the information provided by both parties fairly.
We understand that you wish to pursue this matter further and, as with any such dispute, we will engage fully with the appropriate independent process so that all relevant information can be considered fairly. While we appreciate that this has been a frustrating experience for you, we respect your right to seek an independent review and wish you all the very best for the future.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotAlison Whiteside
Alison Whiteside helped with an extremely difficult and nail biting sale. She has been nothing short of helpful but also incredibly real and understanding. Her many years of experience shines through. Anything asked of her was done in a swift manner and with great professionalism. Thank you Alison!
Alice · 14 May 2026
Agent replied · 2 June 2026
Thank you for sharing your experience.
It’s reassuring to hear that, during what sounds like a particularly challenging and pressured sale, you felt so well supported. Alison Whiteside’s ability to combine calm understanding with decisive, professional action is something we value greatly, and it’s good to know her experience and approach helped bring clarity and momentum when it was most needed.
We’re especially pleased that you found her both responsive and genuine. Having someone who is not only efficient but also realistic and empathetic can make a significant difference in situations like this, and your feedback reflects that perfectly.
Thank you again for taking the time to leave such thoughtful comments, and for placing your trust in Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotIn what was an extremely stressful sale…
In what was an extremely stressful sale and purchase, Alison Whiteside was the calm in the storm we needed. She was utterly fantastic, I honestly do not think we would have got across the line without her or our Solicitor Sophie. Thank you Alison!
Becci · 29 May 2026
Agent replied · 2 June 2026
We’re really pleased to hear this.
Buying and selling at the same time can be incredibly demanding, so it’s reassuring to know that Alison Whiteside was able to provide the calm, steady support you needed throughout. Her ability to keep things moving while remaining approachable and focused is something we value greatly.
Thank you for taking the time to share your experience and for recognising Alison’s efforts, she’ll be delighted to read your comments. We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotGreat staff
Alison Whiteside was fantastic throughout the sales progression portion of the sale, very personable and friendly! Staff in the branch were all great too. Whilst you could probably find cheaper conveyancers, the ones recommended through them have been great, plus it keeps the process somewhat streamlined.
Jusbriggs · 12 May 2026
Agent replied · 2 June 2026
Thank you for taking the time to share your experience.
We’re really pleased to hear that the sales progression stage went so smoothly for you and that Alison Whiteside made such a positive impression. Her personable, friendly approach and commitment to keeping things moving are qualities we value highly, so it’s great to know they came through clearly in your experience.
It’s also reassuring to hear that the wider branch team were supportive, and that the recommended conveyancers helped keep the process more streamlined. While there are always different options available, having aligned professionals working together can certainly make the journey feel more joined‑up, and we’re glad this worked well for you.
Thank you again for your feedback and for choosing Farrell Heyworth. We wish you all the very best moving forward.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotDefinitely recommend Morecambe's branch
I used the Morecambe branch of Farrell Heyworth for the selling of my home, I had previously listed a different local estate agent to sell my home, they had the listing for 3 months and only had 2 viewings booked in and no offers. I swapped to Farrell and they had a viewing booked in within 3 hours! The house sold within 2 weeks and this was down to Sheryl Cliff's expert selling skills! Once the house was sold I was then supported by Gemma Read she was absolutely amazing! She handled the entire chain with such professionalism and kept me updated every step of the way! I would definitely recommend Farrell to anyone looking for a speedy and professional sale!
Zara · 17 August 2026
Agent replied · 23 September 2026
We're delighted to hear about your experience with our Morecambe branch and thank you for taking the time to share such detailed feedback.
It's especially pleasing to know that the difference in marketing and support was evident from the outset, resulting in viewings being arranged quickly and a successful sale shortly afterwards. We’re very grateful for your recognition of Sheryl Cliff's expertise and commitment in securing a buyer, and it's wonderful to hear that Gemma Read then provided the proactive, professional support needed to guide your sale through to completion.
Keeping clients informed and helping to manage the process as smoothly as possible is something we take great pride in, so your comments will mean a great deal to both Sheryl, Gemma and the wider team.
Thank you again for your recommendation and for choosing Farrell Heyworth to help with your move.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotExcellent support throughout the sale
I had an excellent experience dealing with the Sales Progression team during the sale of my property. In particular, Gabrielle Hughes was extremely helpful, professional and proactive throughout the process.
Ghulam · 14 August 2026
Agent replied · 23 September 2026
We're really pleased to hear that you had such a positive experience with our Sales Progression team during the sale of your property.
Thank you for taking the time to highlight the support provided by Gabrielle Hughes. It’s great to know that her proactive approach, clear communication and commitment to keeping all parties informed helped make what can often be a complex process feel more manageable. Coordinating a sale requires careful attention to detail, and we're delighted that Gabrielle's professionalism and reassurance made a difference throughout your journey.
Providing a high level of service and support from instruction through to completion is something we value greatly, so it's particularly rewarding to receive feedback such as yours.
Thank you again for your recommendation and for placing your trust in Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotFarrell Hayworth clevelys
From the off Alison Whiteside and her team were amazing at keeping me updated,organising any jobs that needed doing and just great at answering any questions I had. I’d definitely recommend using them. Thank you guys for all you do x
Casey · 21 May 2026
Agent replied · 2 June 2026
We’re really pleased to read this, thank you for taking the time to share your experience.
It’s great to hear that communication was clear from the outset and that everything was handled smoothly, from organising work to answering questions along the way. Alison Whiteside and her team take real pride in being proactive, approachable and supportive, so your comments will mean a great deal to them.
Providing regular updates and taking the pressure off our clients is very much at the heart of how we work, and it’s reassuring to know that came through for you.
Thank you again for your recommendation and kind words.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleJust want to thank Alexandra Aspden for all her support selling our house and getting an offer accepted on our new house. Im supr nervous but shes reassured me throughout. We look forward to continuing to work with you for hopefully a smooth journey to completion.
Sian · 11 April 2026
Agent replied · 16 April 2026
We’re really pleased to hear about your experience and thank you for taking the time to share it.
Selling one home while securing another can feel daunting, so it’s reassuring to know that Alexandra Aspden was able to support you through both sides of the process and help put your mind at ease along the way. Her calm, supportive approach and clear communication are exactly what we aim to provide, especially at what can be a nerve‑racking time.
We’re delighted that you feel well supported and we look forward to continuing to work with you as things progress, with the aim of making the journey to completion as smooth as possible.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAlexandra has been excellent! She has been keeping in touch with us with regular updates about our offer as well as maintaining transparency so we understand the process. She has been very patient and kind to us, she has put our mind at ease as first time buyers!
Jess · 19 March 2026
Agent replied · 16 April 2026
Thank you for such a lovely review. We’re really pleased to hear how supported and reassured you’ve felt throughout the process, especially as first time buyers.
Alexandra will be delighted to see your comments. Keeping clients informed, being transparent about next steps, and taking the time to offer reassurance are all so important, and it’s great to know her patience and kindness helped put you at ease.
Thank you for choosing Farrell Heyworth and for taking the time to share your experience.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
TrustpilotDO NOT RENT FROM FARRELL HEYWORTH IN LEYLAND!
After trying to increase the rent yet again just before the 1st May changes Farrell Heyworth have now placed the house we are in up for rent way below the previous continually increasing rental amount being paid by my wife and I. When questioned an excessive email response once again blaming the landlord was received, in which legal obligations and court action were also referenced. Awful communication to receive as a current customer! Having read other reviews across a myriad of review platforms, including staff feedback on the Glassdoors website, it is clear that this company has zero understanding of Treating Customers Fairly or basic customer service in general. I have no doubt that once a new tenant is in this poorly maintained property situated in Leyland they will continue to increase the rent way above a fair value once again (with the current rent being advertised being way above this properties value). I write this review to warn others to go with other estate agents in the North West/Leyland area - my wife highly recommends New Lease who provided great customer service to her for almost a decade. This is a warning for landlords too, who Farrell Heyworth openly blame for essential repairs not being carried out and for consistent, excessive rent increases. Our experience, along with other recent tenants we have spoken , has been beyond awful - consistently leasing properties in poor condition that are propped up with extremely poor repair work. The poor repair work is not due to the contractors, with many being highly skilled tradespeople, but the instruction for them to do the least amount possible when they finally do instruct them. My wife and I had to pay for several essential repairs when we first moved in due to Farrell Heyworths inaction, who did continually blame the landlord. In addition to this they also admit to providing information about regulatory changes after they have been implemented, leaving zero time for tenants to make information based decisions, leading to more money being lost by tenants. Save your money and sanity and do not rent from Farrell Heyworth....we never will again!
Simon · 1 June 2026
Agent replied · 2 June 2026
We’re sorry to hear that you feel so dissatisfied with your experience and that this has left you with such a negative impression.
As estate agents, we are required to act on the explicit instructions of the property owner and within the relevant regulatory framework. This can, at times, lead to outcomes or communications that are frustrating for tenants, particularly where expectations and responsibilities are not aligned. We’re unable to comment on individual circumstances, correspondence, or third‑party commentary in a public forum.
That said, clear and timely communication, fair treatment, and professionalism are principles we take seriously, and it is disappointing to hear that you feel these fell short in your case. Feedback of this nature is not taken lightly.
Concerns of this kind are always best addressed directly and privately, with our team, where they can be reviewed fully.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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