Farrell Heyworth Chorley reviews

We’re really pleased to hear about your experience, and thank you for sharing it. It’s great to know that your purchase with Farrell Heyworth was supported so positively, particularly during the sales progression stage. Having someone consistent and reliable throughout the process can make a real difference, and we’re delighted that Alison Whiteside was able to provide that ongoing help and reassurance whenever you needed it. Your comments reflect exactly what we aim to deliver, clear communication, dependable support and people who genuinely take the time to help. Alison’s proactive and professional approach will mean a great deal to her, and we’re grateful you’ve taken the time to recognise it. Thank you again for choosing Farrell Heyworth, and we wish you every happiness in your home. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your wonderful feedback. We’re delighted to hear that Megan provided such an efficient and competent … More

Thank you for taking the time to leave a review. We have carefully reviewed your feedback and have already issued a full and final response addressing the matter.

Thank you for your kind feedback. It’s great to hear that you felt so well supported throughout both the sale of your current home and the search for your next one. Alexandra Aspden will be delighted to read your comments. Her kind, professional and proactive approach is exactly what we aim to provide, especially when clients are managing both sides of a move at the same time. Thank you again for taking the time to share your experience, and we wish you every success with your move. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your fantastic review. We’re delighted to hear that Nicola provided such brilliant support throughout both your sale and purchase, ensuring everything completed just in time to save you thousands. It’s wonderful to know her hard work and dedication made such a difference to your experience. We’ll be sure to share your kind words with Nicola and the Lancaster team. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your experience. We’re really pleased to hear how smoothly everything progressed and that Megan Mackenzie provided clear, prompt communication throughout. It’s great to know the process felt efficient from first contact through to offer acceptance, and that arrangements were handled quickly and professionally. We appreciate your kind feedback and wish you every success as you move through the remaining steps. Best regards Jeremy Collins Director Farrell Heyworth

It’s lovely to hear how positive your experience has been, and thank you for taking the time to share your feedback. Prompt responses and a willingness to help can make all the difference, so it’s great to know that Alison Whiteside’s approachable and supportive manner stood out to you. Delivering a high level of service and being readily available for clients is exactly what we aim for. Alison will really appreciate your kind words, and we’re grateful for you highlighting the service you received. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your experience. Selling a family home can be an emotional process, so it’s reassuring to hear that Alison Whiteside has been so proactive and supportive throughout, particularly in keeping things moving by chasing the buyers. That kind of persistence and clear communication can make a real difference. At Farrell Heyworth, we’re committed to guiding our clients through the selling process with care, professionalism and regular updates, and your comments reflect exactly the service we aim to provide. Alison will be delighted to receive your feedback. Thank you again for your recommendation and for trusting us with the sale. Best regards Jeremy Collins Director Farrell Heyworth

What a wonderfully heartfelt review, thank you for sharing this. It’s genuinely reassuring to hear how supported you felt once your sale moved into progression. Feeling listened to, understood and kept steady when things feel challenging can make all the difference, and it’s clear Alison Whiteside provided exactly that. Her calm, reassuring manner, proactive approach and determination to keep things moving are qualities she brings to every client, and it’s lovely to see those recognised so warmly. Sales progression can involve a lot of moving parts, so having someone who communicates clearly, follows things up persistently and keeps everyone informed is invaluable. We’re also pleased to hear that Alison’s sense of humour helped along the way, a human touch matters just as much as experience and knowledge. Thank you again for taking the time to leave such thoughtful feedback. We’re delighted Alison could be your “calm in the storm” and support you on the journey towards your new forever home. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your experience. We’re really pleased to hear that you found Alison Whiteside to be so responsive and proactive. Going the extra mile to ensure questions are answered thoroughly is exactly the level of service we aim to provide, so it’s great to know this stood out for you. I’ll be sure to pass your kind comments on to Alison, she’ll be delighted to hear them. We appreciate your feedback and wish you all the very best moving forward. Best regards Jeremy Collins Director Farrell Heyworth

Thank you very much for your kind feedback. It’s great to hear that your rental application and move were such a positive experience from start to finish. Megan Hughes will be especially pleased to see your comments. Her supportive, honest approach and willingness to go the extra mile are qualities we value highly, and it’s reassuring to know her guidance helped make the process feel smoother and less stressful for you. Thank you again for your recommendation and for choosing Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

Thank you very much for sharing your feedback. It’s great to hear that you felt so well supported throughout your sale. Going above and beyond for our clients, especially when it matters most, is something we place real value on. Alison Whiteside’s commitment, professionalism and willingness to help wherever needed are qualities that make a genuine difference, and we’re pleased these came through in your experience. Your kind words will be warmly shared with Alison and the team. Thank you again for taking the time to leave a review. Best regards Jeremy Collins Director

Thank you for taking the time to share such a thoughtful and deeply personal review. We’re genuinely moved by your words and by the context in which this sale took place. What you describe was clearly an emotionally demanding period, and it means a great deal to know that, at a time of immense pressure, you felt listened to, supported and guided through to completion. Alison Whiteside will be incredibly touched by your recognition. Her ability to combine professionalism with empathy, persistence and clear communication is exactly what we strive for, and your experience reflects the very best of that approach. We’re pleased that her involvement brought momentum, reassurance and a sense that someone was truly advocating for you when it mattered most. Thank you also for your kind comments about Farrell Heyworth more broadly. We’re grateful you entrusted us with such an important sale, and we’re glad we could play a part in helping you navigate a very difficult chapter. Please accept our sincere condolences for your loss, and our thanks for sharing your experience so openly. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your kind feedback. We’re delighted to hear that Amy’s speed of service and clear communication made such a strong impression. It’s great to know you had an A+ experience, and we really appreciate your recommendation of both … More

Thank you for sharing such positive feedback. We’re delighted to hear how well supported you felt during your sale and that Alison Whiteside made such a meaningful difference throughout the sales progression. Her proactive approach, attention to detail and determination to keep everything moving are exactly what we aim to provide, so it’s great to know this translated into a smooth and reassuring experience for you. It’s especially pleasing to hear that nothing felt like too much trouble and that communication and follow‑up were handled promptly and clearly. Having someone who consistently chases answers and keeps all parties aligned can make a real difference, and your comments reflect that perfectly. Thank you again for taking the time to leave your review and for trusting Farrell Heyworth with your sale. We wish you all the very best for the future. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your detailed feedback on your recent experience with Farrell Heyworth. We appreciate your recognition of the initial stages of our service, particularly the regular communication and quick responses you received. However, we are genuinely sorry to hear about the issues you encountered during the conveyancing stage.On a positive note, we are delighted to hear about your excellent experience with Alison Whiteside from our sales Progression team. Her dedication to providing outstanding communication and resolving issues promptly is exactly the standard of service we aim to deliver. Alison’s efforts to make the process easier and less stressful for you are truly commendable, and we are glad she could restore your confidence in our agency.Thank you again for your constructive feedback and for acknowledging Alison’s hard work. We will use your insights to improve our processes and ensure better experiences for our clients in the future. If there is anything further we can assist you with, please do not hesitate to reach out.Warm regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you for sharing your feedback. We’re very sorry to read how strongly you feel and to hear about your experience. This is not the standard of service we aim to provide, and we take comments of this nature seriously. Matters relating to rent, notices and maintenance are always handled in line with legislation and the terms of the tenancy, and we would never knowingly pursue charges that are not owed or misrepresent a tenant’s position. Where repairs are reported, our role is to notify the landlord and either facilitate contractors chosen by them or act on their instructions, while keeping all parties informed. We appreciate that situations can become frustrating, particularly where there are disagreements or delays, and we would genuinely welcome the opportunity to review the specific issues you’ve raised. If you’re willing, we would encourage you to contact our lettings team directly so your concerns can be looked into properly. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your kind review. We’re delighted to hear that Alexandra was able to support you so well throughout the purchase of your first home. At Farrell Heyworth, we place great importance on being accessible, knowledgeable and supportive, particularly for first time buyers, and it’s lovely to see this reflected in your experience. Alexandra’s helpful and polite approach is very much part of our wider team culture, and your feedback will be shared with her. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration you experienced with your scheduled viewings.We conduct thousands of viewings every year, and instances like this are extremely rare. We understand the importance of your time, especially given that your partner took unpaid leave for these appointments. It is clear that our communication should have been better, and we are truly sorry for any inconvenience caused.We would be very keen to rebook these viewings at your convenience and ensure that your future experiences with us are seamless. Please contact our branch team directly, and we will prioritise your appointments to make this right.If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.Best regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you for your review. We understand that renting a property comes with various challenges, and we always strive to address concerns promptly and effectively.Regarding the issues you raised:1. Mould in the Utility Room: The mould was investigated and found to be caused by condensation. Tenants were advised to manage this through regular ventilation and wiping away the condensation. This approach is common for properties with single-brick constructions.2. Insulation Concerns: Prior to your tenancy, the property’s Energy Performance Certificate (EPC) was provided, which outlines the insulation status. The landlord did address the loft insulation issue once it was identified as below standard and installed a larger radiator in the bedroom. Cavity wall insulation was not a legal requirement, and tenants were informed accordingly.3. Communication and Maintenance: The landlord generally responded promptly and was willing to undertake necessary works. However, some requested upgrades were not legally required, and thus not all demands could be met. Your feedback was always communicated to the landlord.We regret that the experience did not meet your expectations and appreciate your feedback, which helps us improve our services. If you have any further questions or need assistance in the future, please contact our lettings team who would be delighted to assist.Best regards,Jeremy Collins
Director
Farrell Heyworth

Thank you for your review. We understand that renting a property comes with various challenges, and we always strive to address concerns promptly and effectively.Regarding the issues you raised:1. Mould in the Utility Room: The mould was investigated and found to be caused by condensation. Tenants were advised to manage this through regular ventilation and wiping away the condensation. This approach is common for properties with single-brick constructions.2. Insulation Concerns: Prior to your tenancy, the property’s Energy Performance Certificate (EPC) was provided, which outlines the insulation status. The landlord did address the loft insulation issue once it was identified as below standard and installed a larger radiator in the bedroom. Cavity wall insulation was not a legal requirement, and tenants were informed accordingly.3. Communication and Maintenance: The landlord generally responded promptly and was willing to undertake necessary works. However, some requested upgrades were not legally required, and thus not all demands could be met. Your feedback was always communicated to the landlord.We regret that the experience did not meet your expectations and appreciate your feedback, which helps us improve our services. If you have any further questions or need assistance in the future, please contact our lettings team who would be delighted to assist.Best regards,Jeremy Collins
Director
Farrell Heyworth

Thank you for your lovely feedback. We’re really pleased to hear that you were happy with the outcome achieved on … More

Thank you for taking the time to share your experience. We’re delighted to hear that the teams at Garstang and Bamber Bridge were able to support you through what sounds like a particularly challenging sale. Moving home can be stressful, and it’s great to know that their proactive communication, persistence and patience helped you feel supported throughout the process. Your comments about the team chasing matters regularly and remaining pleasant and professional, even during a demanding transaction, are especially appreciated. Providing a responsive and reassuring service is something we strive for, and it’s wonderful to see that reflected in your experience. Thank you for your recommendation, and we wish you all the very best in your new home. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your fantastic 5-star review. We’re delighted to hear that Megan was able to support you so well through what sounds like a very challenging move. It’s wonderful to know that her understanding, patience and hard work helped resolve the issues you faced and that you felt genuinely listened to throughout, that’s exactly the standard of care we aim to provide for every tenant. Your comments about feeling valued rather than an afterthought mean a great deal to us, and we’re so pleased Megan’s customer service made such a positive difference to your experience. Best regards Jeremy Collins Director Farrell Heyworth