Farrell Heyworth Chorley reviews

★★★★★ 5/5

Google

Highly recommended! Having worked with them on the purchase of a property, Alexandra and the wider team at Farrell Heyworth have been a pleasure to deal with from start to finish. Alexandra in particular has been brilliant throughout - quick to respond, genuinely helpful, and always one step ahead. It’s refreshing to work with an agent who keeps things moving and makes the process straightforward! Looking forward to doing more business together!

Eli · 5 December 2025

★★★★★ 5/5

Google

Amy has been brilliant and really helped with all my queries.

Lucy · 26 March 2026

★★★★★ 1/5

Trustpilot

I’m lost for words to explain how awful…

I’m lost for words to explain how awful this company is for lettings. House repeatedly flooded at the back but told not that bad & no reduction in rent offered, just sympathetic to our issues! Stay away is my only advice.

Emma · 3 August 2026

★★★★★ 5/5

Trustpilot

We recently used Alison Whiteside to…

We recently used Alison Whiteside to progress the sale of a property through Farrell Heyworth. I can only say she's a very, very professional person with attention to detail and a very good work ethic. We would have no hesitation in recommending Alison to anyone who is selling their property.

Chris · 31 May 2026

★★★★★ 5/5

Google

The Staff at Farrell Heyworth have been fantastic during the process of buying our new home. I would highly recommend to family friends and colleagues wishing to buy or sell a property in the area to use this agent. Would be our first choice for selling in the future. Big thanks to Amy and the rest of the team.

Sandie · 15 October 2024

★★★★★ 5/5

Google

Farrell Heyworth have been very reassuring and helpful during the purchase of my flat, Alexandra Aspden is always available for any of my queries and responds promptly and positively. Highly recommended.

Cheryl · 13 September 2025

★★★★★ 5/5

Google

The staff were all very helpful and made us feel welcome and at ease by taking over all the small details as we live a distance away,and unable to keep going into the agents,nothing was too much trouble,and we had a buyer WITHIN THE DAY!we dealt with Amy,who again,was very helpful and professional in our dealings with her,we would highly recommend the team at Farrell and heyworth,Chorley,Mr and Mrs b,Southport,

Pete · 16 February 2024

★★★★★ 1/5

Google

We stayed in a property provided by them. In 4 years no major issues were fixed in property, such the property was cold, leaking, cold air coming from the floor, mould. They just keep blaming us. Garden was full off weeds and broken or uneven slab, which has resulted in a nuisance for us and monthly cost for us. We have a child, it was a health and safety issue. Everything was fixed in the property by landlord rather a professional company. Landlord did his best to fix but quality was low. We had a issues with Slugh for 4 years inside the property which was never resolved. They are very bias. Every year they visited the property and mentioned property is in very good condition and when we left they blame us for most of the faults of the property and try take our deposit which we disputed.

Umair · 16 June 2023

★★★★★ 1/5

Google

I rented using this lettings agency for 10 years. It was with the Bolton office, which I believe has now closed, although my latter and final experiences with Chorley were little better. From a tenant's perspective, this is the worst experience I've ever had renting, and I have been a tenant for nearly 30 years, previously in London and Scotland before round these parts. I did not expect my experience here to be worse than the capital but it was significantly more unpleasant on various levels. Faults must be reported via an online service and it is pretty much impossible to speak to a person to discuss outstanding issues as a tenant. The emergency mobile phone number provided usually rang out without being answered which wasn't ideal. Numerous faults that we reported were not fixed, took ages to fix, or were fixed in such a cheap way that the condition of the house was significantly worse when we left than when we moved in. The six monthly inspections to ensure no serious problems arose were a joke from a tenant and landlord perspective. Often rescheduled at the last moment (not ideal if you are working and need to rearrange), they were pretty perfunctory, lasting no more than 10 minutes for a four bedroom house. This resulted in many issues being ignored despite being proactively flagged by us, leading to more significant issues arising-eg black mould reported in an extension when I moved in in 2012 was never fully addressed and has worsened over the years to cover an entire room. At the end of our tenancy, they messaged to suggest we would forfeit most of our deposit, for issues that were not correctly inspected. Subsequently they reduced this, after protracted negotiation, which required further investment of energy and time. As a tenant, I would suggest you avoid like the plague. As a landlord, you may not care about tenants but if you care about your property, I do not believe that this agency will look after it well, if my experience is reflective of their service generally. Edited: the business has responded to my public review more quickly than it ever did while I was a tenant. 😂 If only the opportunity to post publicly had existed, without fear of being kicked out of the property, maybe my experience of fault reporting would have been different! It seems like this is the way to get their attention. Rest assured, they were certainly not this good at getting back to me whilst dealing with me as a tenant. An online apology after the fact, to protect reputation, whilst having no relevance to my experience whatsoever, especially in the context of having default tried to maximise the amount of deposit that was retained when it was clear we were good tenants who had cared for the property, speaks wonderfully to the agency's business priorities.

Sarah · 16 June 2023

★★★★★ 4/5

Google

The team at FH Chorley did an adequate job during our recent property purchase. Reactive, rather than proactive, is the term I would use. Lucy was polite and friendly, her work as thorough as internal protocol allowed. Anne, sales progression agent, sadly achieved little to progress the sale and only once came to us with an update that we hadn't already found out about elsewhere. Once we had armed her with all the tools, Amy assisted in helping the sellers to accept a reasonable price for their property, which had been on the market nearly 2 years. However, she was perhaps more proactive in asking me to write this review than at times during the conveyancing process. To have been asked to leave a review before the sale had completed, and then again the next working day after we got the keys, was a little pushy. David, who accompanied us to a viewing right at the start, was perhaps the best team member we came across - though from what we gathered, he wasn't actually a member of the FH staff.

Adam · 16 June 2023

★★★★★ 4/5

Google

It took a while to sell my late mother’s property (as it needed a fair amount of work doing to it) and during that time I was dealing with different members of the team in the Chorley office. They are all very friendly but I must admit they were not always ‘on it’ with responding to emails. However, Jacqui Pascoe stood out and was always really helpful. The property fell through twice but with our final offer there was a great deal of negotiation. I trusted Jacqui when she was advising me on these negotiations. Farrell Heyworth recommended Premier Property Lawyers as my conveyancers and I was happy with their services although communication between them and the team at Farrell Heyworth wasn’t great at times. It’s always a good idea to be proactive and I certainly felt that I had to do a certain amount of checking up on how things were progressing. I appreciate that everyone is busy so I didn’t really mind. All in all, I would recommend Farrell Heyworth. Just be prepared to keep an eye on the progress of the sale. I wouldn’t bother with My Farrell Heyworth - the online portal (I think it’s called) as it wasn’t updated.

Fiona · 16 June 2023

★★★★★ 5/5

Trustpilot

I really appreciated the sales…

I really appreciated the sales progressor Alison from this company as she is very kind and helpful. She has patience for clients and that was impressive . She followed up every time to make sure things are going smoothly and I would say her demeanor is very good and professional.

Enoch · 8 May 2026

★★★★★ 2/5

Trustpilot

Poor communication and lack of urgency

As someone who is actively looking to purchase a new property the estate agents do not seem very proactive at arranging viewings or getting back to their prospective buyers. There was no urgency to even arrange viewings for houses that have been on the market for a substantial amount of time. I managed to view two houses advertised elsewhere in the time it took for someone to respond to my first enquiry at Farrell Hayworth. It's only when I make multiple attempts to contact them that I actually get anywhere. Most other estate agents I've dealt with have jumped at the opportunity to sell a property. The only timely phone call I received was from their mortgage broker who tried selling me a mortgage even though I had a mortgage in place already.

Marcus · 1 June 2023

★★★★★ 1/5

Trustpilot

My review is 100 percent true based on…

My review is 100 percent true based on my own experience with the manager Daniel from the barrow in Furness branch on the telephone Thursday 11 may 2023 in the afternoon.I am from London not local and wanted to view a couple of properties in Barrow as I wanted to buy one, I had told him exactly what properties. Daniel had said we have no viewings available for Saturday I explained I'm not from here and still he would not offer any solution. He then went on to say we need to see proof example cash purchase or mortgage offer to view a property, basically judging me or thinking I might be a time waster. I have never experienced this, even when a client does a mortgage in principal on the phone or face to face they don't need to prove any paperwork until they want to make a full application.Daniel was very rude and he then mentioned look at the online videos of the property, I said I want to see it in person how can you tell a client to go online and look at the visual video when I have called to view the property myself? this is appalling service and off putting I would like to remind Daniel it is the customers right to view, and because many agents are so lazy to show properties like in this instance Farrell and Heyworth, they got used to it during covid and still using the same excuse, exactly what Daniel said to me. If I wanted visual online viewing then why did I call you?He then mentioned some people buy properties without viewing it, I said why are you telling me this? just see the absolute disgrace of manners? I then mentioned if I wanted to buy a car I would like to see it before and a house more so but clearly Daniel has no idea on how to talk his behaviour was the worst I have ever experienced with any agent or organisation in the UK or abroad.I then told him do not assume or judge anyone you have no right, when things go wrong in your life be it at work or outside this is due to your appalling attitude, terrible manners in this case no manners, low/cheap service. I suggest you go and learn how to speak, respect people and learn basic manners. Since my conversation with Daniel I have spoken to clients and people who live in Barrow saying Farrell Heyworth service is so poor and the bad experiences they have had themselves, the agent have lied to customers and the online reviews have been fake to give high ratings from people they know, fake ratings so the company is lying to themselves and the customers. So how could I trust you?They lost a true client but this was Gods blessings and saved me not to buy from them. Truth always prevails.

Mr · 12 May 2023

★★★★★ 2/5

Trustpilot

Poor Service not worth their fees

Having had a few agents quote to sell our property we decided to go with F&H Garstang. Gareth gave a very good sales pitch Sadly these were not delivered. There is not enough staff some part time. Phone lines are dreadful, no answerphone and often not answered. Sales progression is poor considering their fees. If you want a less stressful move do not use F& H unless you are willing to do the work yourself.

Dawn · 12 September 2023

★★★★★ 5/5

Google

Thank you to Farrell Heyworth who have just sold our house (STC), especially Alexandra and Amy. It was the first viewer to walk through our door who put the offer in. We changed to Farrell Heyworth, and they kept in contact with us throughout the few weeks we were with them. Great service and professionalism.

Karen · 8 October 2024

★★★★★ 4/5

Trustpilot

Alison turned communication around…

Communication was initially difficult but improved significantly when Alison Ainsworth took over. She was able to seek answers to questions I’d been asking for a while-which was a relief! Thanks for staying in touch and remaining proactive, Alison.

Louise · 22 July 2026

★★★★★ 1/5

Trustpilot

Stay away!!!!!

I have recently moved out of a property I was renting from this terrible company. 3 years i waited for them to fix my bedroom window which would not open causing mould and a fire hazard. The bathroom was covered in mould due to no ventilation which they were made aware of numerous times and refused to fix. I left the property with 2 beds inside and a mattress. There were some bin bags in the garden too. They are now asking me for £780 for the removal of these items!!!! This company is disgusting and I urge everybody to never ever ever deal with them.

Carl · 4 April 2023

★★★★★ 4/5

Google

As a remote owner of the property, I placed the sale in the hands of Farrell Heyworth, who handle everything. Setting up a number of viewings on a Saturday, mostly via social media as I understand it. I'm pleased to say the property was sold on the Monday following the viewings. I would like to thank Amy Pass and her team for thier assistance in navigating through some of difficulties that are always associated with house sales.

Phil · 16 June 2023

★★★★★ 5/5

Google

Alexandra Aspden was really helpful

Abigail · 19 March 2026

★★★★★ 1/5

Trustpilot

Dreadful from start to finish

Dreadful from start to finish. Staff have no idea what property they are selling, no updates - we had to call for information the whole time, only one key given at legal completion and place they were selling was left in a complete mess. No accountability, no concern for the purchaser, beyond useless… Do not use, plenty of better Independant agents in the area that care and are proactive.

Tlow · 14 October 2025

★★★★★ 5/5

Google

I can't quite describe how thrilled we have been with Farrell Heyworth Chorley, Amy Pass who has been our estate agent has truly gone above and beyond to make our life as easy as possible. We have had the misfortune of dealing with other estate agents prior to Amy who have ignored us, not updated us and been quite frankly rude from other companies. It was like we hit the jackpot because the entire service was how it should be, Amy kept in contact (she even prompted us in a lovely way to get a move on) was always happy to chase around and made us feel at ease. We completed before the stamp duty and she made our complicated circumstances work. We would encourage anyone to work with Amy with their properties and if we ever decide to move on she will be our first point of call without a doubt! What a cracking team you are!PositiveProfessionalism

Charlotte · 25 August 2022

★★★★★ 5/5

Google

I dealt with Rebecca and she was really helpful, great communication between us and the seller!

Jonathan · 29 October 2025

★★★★★ 5/5

Trustpilot

Outer back door frame in need of repair.

Farrell and Heyworth have pulled out all the stops and I will thank Erin for this .She has worked very hard and very diplomatically with the amount of times I have troubled her , we await the work in question to happen soon on our property .

Elaine · 21 October 2024