Trusted Agent profile · Chorley

Farrell Heyworth Chorley reviews

3.8

★★★★★ Good

582 reviews across 3 platforms

13/15, Cleveland Street, Chorley, PR7 1BH

Farrell Heyworth's office in Chorley, at 13/15, is rated 3.8 out of 5 across 582 reviews on three platforms, including 372 Google reviews rated 4.5.

Google logo

4.5 / 5

372

Reviews on Google

This office

Yell logo

2.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

209

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Chorley office, from every platform, shown as written. First names only.

5/5

Trustpilot

Farrell Hayworth Estate…

Alison from Farrell Hayworth Estate Agents has done everything in her power to help me with problems that I had The company have been very professional and Alison has gone above and beyond.

Geraldine · 29 May 2026

Agent replied · 2 June 2026

We’re really pleased to hear about your experience and thank you for sharing your feedback. It’s reassuring to know that Alison Whiteside was able to support you so thoroughly and do everything possible to help resolve the challenges you faced. Going above and beyond for our clients, while remaining professional and supportive throughout, is something we value highly, and your comments reflect that commitment perfectly. We’re also glad to hear that you found the wider team professional during the process. Alison will be delighted to receive your kind words and recognition. Thank you again for choosing Farrell Heyworth and for taking the time to recommend us. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Google

We have recently rented a property through these guys, and cannot fault them in any way. Shelley and her team were always on hand to answer our queries promptly, and acted in a very efficient and courteous way in all aspects of our move. They also managed to get the whole thing through, and us moved in, in 10 days! Thank you so much for making the process as stress free as you did :)

Rohan · 16 June 2022

Agent replied · 15 June 2024

Great to hear that you had a stress-free experience with Shelley and her team during your recent move. Their prompt and efficient service is highly appreciated. Thank you for sharing your positive feedback!

1/5

Trustpilot

Insisted i must sell my home before…

Insisted i must sell my home before viewing a property. I live where homes sell in 2-3 weeks. I have to know there is somewhere to buy before selling. Idiocy and incompetence at its highest.

Alexander · 8 May 2026

Agent replied · 2 June 2026

We’re sorry to hear that you feel disappointed with your experience and appreciate you taking the time to share your concerns. As estate agents, we act on behalf of our vendors and are required to follow their instructions carefully. To protect their position and avoid unnecessary disruption, we ask applicants to demonstrate that they are in a position to proceed before viewing our vendors’ properties. This approach is designed to ensure that viewings are meaningful and that sellers can have confidence in the level of interest being shown in their home. We understand that this can feel frustrating, particularly where properties sell quickly, and we appreciate that different buyers will have different perspectives on the process. However, our priority is always to act in the best interests of our clients and to support smoother transactions for everyone involved. We’re unable to comment on individual circumstances publicly, but concerns are always best discussed directly with the branch involved so they can be addressed appropriately. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Google

I want to express my appreciation to Bethany Killaway and the Farrell Heyworth Estate Agents. Bethany's expertise made our letting process seamless. Her professionalism, along with the effort of everyone involved, exceeded our expectations. I highly recommend Bethany and the agency to anyone in need of exceptional service. Thank you for making our experience positive and stress-free.

Andreea · 18 December 2023

Agent replied · 15 June 2024

Thank you for taking the time to share your positive experience with Bethany Killaway and the Farrell Heyworth team. We're delighted to hear that Bethany's expertise and professionalism made your letting process seamless and exceeded your expectations. We appreciate your recommendation. If there's anything else we can assist you with, please feel free to let us know. Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Trustpilot

Shocking sales tactics

Told by Farrell Heyworth that the couple who had put in an offer to buy our daughters’ house had sold theirs, and had nothing to sell. This was confirmed in the memorandum of sale.

Jonathan · 12 May 2026

Agent replied · 2 June 2026

We’re sorry to hear that you feel dissatisfied with the experience and the length of time the transaction has taken. We recognise how frustrating this must be. We would very much like to look into the concerns you’ve raised in more detail. However, as we’re unable to identify the transaction or the parties involved from the information provided, it isn’t possible for us to investigate this further or review the circumstances in the appropriate context. As estate agents, we act on the information available to us at each stage and in line with our client’s instructions, and buyer circumstances can change as a transaction progresses. We’re unable to comment on individual situations or specific communications in a public forum. We understand how delays and uncertainty can impact a sale, and concerns of this nature are best addressed directly where they can be properly reviewed. Best regards Jeremy Collins Director Farrell Heyworth

1/5

Trustpilot

Disappointed

Initial viewing of the house was quick and very helpful. Nathan was brill! However, was meant to move in earlier this week and was then told on move in day, further documents needed to be sent over. Why was this done on the day we were supposed to move in? Move in date was pushed forward two days and then got told we would have to wait even longer. Rang three times in one day was told I would get a call back, this never happened. So I have now missed nearly a week at work and haven’t been able to do anything. Thanks a lot!

Jade · 29 July 2021

Agent replied · 12 June 2024

Thank you for taking the time to leave feedback. I'm sorry to hear that despite a fantastic start from Nathan and the team at the time of writing this review you still not moved in to your new property. We investigated this matter at the time and provided a full reply. I understand this must have been extremely frustrating for you, as it is for us. If you would like to discuss this or any other matter with the team they are keen to assist you.Kind regards,Jeremy Collins - Director

5/5

Google

I had a really positive experience from start to finish. Alex and Amy were both lovely. They worked very hard to get the best result for me and were always available for advice and support. Thank you 🤩 …

Pamela · 17 October 2024

Agent replied · 22 October 2024

Thank you so much for your feedback! We’re thrilled to hear that you had a positive experience with us from start to finish. Alex and Amy will be delighted to know that their hard work and support were appreciated. If you need anything in the future, please don’t hesitate to reach out! Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

I had few interactions with Amy during the property purchase process, and I must say that she has been really helpful and friendly. It is really nice to interact with people that are polite, friendly and helpful. Farrell Heyworth, once again, you have a great team and it has been a pleasure to interact with your agents.

Silvia · 13 October 2025

Agent replied · 12 November 2025

Thank you for your fantastic feedback. We’re delighted to hear that Alexandra went above and beyond to support you and that her friendly, understanding and knowledgeable approach made such a difference. We’re very proud to have her on the team and will make sure your kind words are shared with her. Thank you again for choosing Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

1/5

Trustpilot

By far the worst letting agent I have…

By far the worst letting agent I have ever dealt with. Their conduct throughout my tenancy was disgraceful. They allowed tenants to live in unsafe and unacceptable conditions, including damp and black mould in the property, with a child living there, as well as issues with rats. Despite these serious concerns being raised, communication was extremely poor and problems were not properly addressed. After a six-year tenancy, they are now attempting to deduct money from my deposit for minor holes in the walls that were filled, which is completely unreasonable and is currently being challenged through the deposit dispute process. Overall, their behaviour has been unprofessional and unacceptable. I would not recommend this company to anyone.

Natalie · 4 January 2026

1/5

Trustpilot

Dreadful company in my experience

Dreadful company in my experience. Saw a bungalow through them last year. Rang them about who was showing us round. The man I spoke to told me no one and had at me. I was on speaker so it was witnessed.Since then they won't stop harassing me. I've unsubscribed from emails, they continue. I have screenshot to prove. I've emailed them directly to ask them to stop, they ignore my communication and continue even though doing so is against the law. I made a complaint, it was ignored.I would recommend avoiding them.ADDENDUM. FH has contacted me through here to ask for further details. I am not supplying them more details for them to abuse. I called them this morning - their Chorley office as it is they I have had the misfortune of dealing with and they said they would sort, I have heard nothing as yet. They did say I am not set up for marketing, but this is even more worrying because they should be in control of data they process in accordance with the law. They have not yet explained why they ignored my complaint made months ago.ADDENDUM 2Your reply is a total joke. You ignored my legal rights and your legal obligations. When I spoke to you this morning you said I was already removed form marketing so didn't know how I was still receiving your communications. You ignore my complaint and did not even acknowledge it and you think that's good enough?ADDENDUM 3I called FH and emailed following their flimsy response on here.They emailed a reply with a load of nonsense about human error and new systems. Not a mention at all of why they completely ignored my complaint, not even acknowledge it let alone respond. Just keep using that tired cliche Thank you for bringing to our attention. They're not interested in how much time and effort and stress they've caused. Use them at your peril.

Ann · 19 December 2024

Agent replied · 29 December 2024

Thank you for your review, and we are sorry to hear about your experience. We take all feedback seriously, and I would like to address your concerns.We have removed you from our mailing lists as per your request, and we can confirm that no further communications will be sent to you moving forward. We have ensured that your preferences are respected, and we appreciate you bringing this to our attention.Best regards,Jeremy CollinsDirectorFarrell Heyworth

5/5

Google

I wouldn't waste your time getting a valuation from any other estate agent. We had our property on the Market with another agent and it was on for months with us constantly chasing for feedback from viewings and 0 offers. Gareth filled us with hope when he came to value the property and within a matter of weeks of it being on the Market with Farrell Heyworth we have had ample amount of viewings with great feedback from Alexandra and Gareth and of course they have sold it getting us the price we really wanted! I would 1000% recommend such a lovely team and great communication. They will go above and beyond to get you your sale.

Donna · 16 December 2024

Agent replied · 23 December 2024

Thank you for your kind words! We are thrilled to have provided you with a positive experience and helped you achieve your desired sale price. We appreciate your recommendation and are always here to go above and beyond for our clients. Thank you for choosing Farrell Heyworth!

4/5

Google

The experience of selling took longer than I expected, but that was due to a potential buyer changing his mind. Farrell Heyworth instantly put the property back on the market, a second buyer came forward quickly, and this time the sale went through smoothly. Stevie oversaw the sale, and her support, guidance and quick response to any query was so helpful, especially as I hadn't sold a property for many years. Whenever I went into Farrell Heyworth, I was dealt with in a friendly and courteous manner by whoever was there, and I felt everything was in safe hands. I was informed at every stage of the way what was happening, and they shared my joy when the property was eventually sold. Thank you to Stevie, Natalie, James and all the Farrell Heyworth team - I appreciate all that you did to make the sale happen.

Dorothy · 16 June 2020

Agent replied · 15 June 2024

Dear Ms Needham, Thank you for taking the time to leave a review for our Bolton team. They will be delighted to hear you were so pleased with the professional manner in which they conducted the sale of your property and the personal touches they added. I will make sure to pass on your kind words. I am particularly pleased to hear that you have experienced such great communication and support throughout as I know thi is of the utmost importance to our customers, especially if it has been a long time since you have sold a property. If we can be of any further assistance please don't hesitate to contact the team who will be delighted to hear from you. Kind regards, Chris Heyworth, Director

5/5

Google

Was a hard slog with solicitors but Farrell Heyworth held our hands all the way through. They are extremely friendly but professional, helpful and go the extra mile which made a huge difference to us. We can't thank them enough for their efficiency in dealing with things straight away. Wish all Estate Agents were as efficient as Farrell Heyworth. Thanks Stevie for the excellent work by you and the other members of the team, couldn't have done it with out you.

Christine · 16 June 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave feedback. I am delighted to hear that our exceptional Bolton team have been able to help you on a number of occasions. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Wishing you all the best. Kind regards, Chris Heyworth, Director

5/5

Google

I have used Farrell Heyworth since I first started a Property Portfolio many years ago. I still have excellent service from them. I could name many of the staff I deal with who provide me with the service I want, and I consider them 'second to none.' To keep this recommendation within limits, I mention just two of them that I have dealt with in the last couple of days. Danielle Maloney, the Maintenance & Inspection Team Leader, so impressed me, I wrote to her and complimented her on her superb service to me. Craig Leary, who is now the Accounts Administrator, has for many years been a wonderful asset to me. His understanding of the way I want to provide my tenants with housing they will be pleased to call their home (and thus be reluctant to leave) could not be bettered. He has ensured that my maintenance team contact those tenants who report problems with the minimum of delay. Having recently re-let one of my apartments, I want to add Katie Ward, Lettings Marketing Advisor, to this 5 stars appreciation list. I have given Farrell Heyworths 5 stars.

Harold · 9 December 2024

Agent replied · 15 June 2024

Thank you for your continued trust and the 5-star rating! We're delighted to hear about your positive experiences with Danielle Maloney, Craig Leary, and the rest of our team. We appreciate your kind words and look forward to continuing to provide excellent service for your property portfolio. If you need any further assistance please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Trustpilot

Recent property sale

My property development business means I buy and sell houses regularly. The sale went relatively smoothly and Alison Whiteside really helped get it across the line

Ian · 3 June 2026

Agent replied · 23 September 2026

Thank you for sharing your feedback. Given your experience buying and selling property regularly, it’s reassuring to hear that this sale progressed smoothly and met your expectations. We understand how important clear communication and momentum are, particularly when transactions need to stay on track. It’s great to see Alison Whiteside recognised for the role she played in helping move the sale through to completion. Her practical, focused approach is exactly what we aim to deliver, especially where timing and coordination matter. Thank you for choosing Farrell Heyworth, and for taking the time to leave your comments. Best regards Jeremy Collins Director Farrell Heyworth

1/5

Google

I was asking about a new dishwasher from 4 years with no results. I checked my contract, and it was part of my kitchen. Last friday we tried to let to know the agency that wind destroyed our fence. Lady, which picks up the phone, says that we have to find somebody to repair that frence. So what for is agency? They do nothing but pretending always busy? Why, for some people's simple things, are way too complicated and confusing 😕

An · 1 December 2024

Agent replied · 15 June 2024

Hi Anna, Thanks for getting in touch. Unfortunately I'm not able to identify the property you are renting with out the address as I'm unable to find your surname in our system. Please call our specialist lettings department on 01204 374265 and they will be able to deal with your enquiry. Thanks for getting in touch. Kind regards, Laura Gittins Marketing manager - Farrell Heyworth

5/5

Trustpilot

Excellent serice

Farrell Heyworth speedily found a buyer for our property, following a disappointing experience with another estate agent. All the staff in the Barrow office were friendly, approachable and helpful.

Caroline · 8 May 2026

Agent replied · 2 June 2026

We’re really pleased to read this, and thank you for taking the time to share such a detailed account of your experience. It’s great to know that the Barrow team were able to step in, regain momentum and secure a buyer for you after a difficult start elsewhere. We’re especially glad that you found the office approachable and supportive throughout the process. We also appreciate your openness about the challenges once an offer had been accepted. While elements of the conveyancing process can sit outside our direct control, it’s reassuring to hear that Alison Whiteside provided such consistent, positive support at what was clearly a demanding stage. Her proactive, calm approach and commitment to keeping matters moving are very much in keeping with the service we aim to provide, and your kind words will mean a great deal to her. Thank you again for your feedback and for trusting Farrell Heyworth with your sale. We wish you all the very best for the future. Best regards Jeremy Collins Director Farrell Heyworth

1/5

Trustpilot

Valuation

Require a valuation for a legal Court submission. Office friendly and co-operative. Appointment agreed for a unique property then cancelled in favour of using Google Earth and 'similar properties in the area' - i.e., couldn't be arsed to walk 5 minutes from the office. Valuation not worth the paper it is written on for legal purposes and a waste of my time/effort. Very happy to have used and recommended F&H in the past but no longer. Will seek a professional service for my business elsewhere.

Dan · 28 November 2024

Agent replied · 29 December 2024

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Our team did provide a valuation as requested, and we always aim to be as accurate as possible in line with the details available to us. However, as with any valuation, it is ultimately up to the relevant court to determine its acceptability.We are sorry that you feel dissatisfied with the service provided, and we appreciate your past trust in Farrell Heyworth. Should you require any further clarification or assistance, please don’t hesitate to contact your local branch directly.Best regards,Jeremy CollinsDirectorFarrell Heyworth

5/5

Google

Alex has been our “go to” contact for Farrell Heyworth and kept us updated at all times whilst finding a buyer for our property. She has shown a very professional and determined attitude. A pleasure to deal with 😀 …

Thorn · 25 July 2024

Agent replied · 24 August 2024

Thank you for your wonderful feedback! We're delighted to hear that Alex has been your "go-to" contact and has kept you updated throughout the process of finding a buyer for your property. Her professionalism and determination are truly commendable, and we're glad she was a pleasure to deal with. Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Trustpilot

Poor Experience with Property Management Co-ordinator

Avoid Renting with Farrell HeyworthI had a terrible experience with Farrell Heyworth regarding our security deposit. They initially provided the wrong refund amount, causing unnecessary confusion. On top of that, their communication has been extremely rude and condescending throughout the process.We were unfairly blamed for damaging the property, despite living there for two years and treating it with respect. Any issues were purely wear and tear, which is completely reasonable for the length of our tenancy. We kept the property clean and passed every inspection during our time there.I wouldn’t recommend renting a property managed by them. Their lack of professionalism and poor customer service made an already stressful situation even worse.

Saroop · 26 November 2024

Agent replied · 29 December 2024

Thank you for sharing your feedback. We understand the importance of clarity and professionalism throughout the process of handling security deposits and regret that our communication did not meet your expectations.Regarding the specifics of the deposit deduction, upon your departure from the property, there were necessary works identified that extended beyond typical wear and tear necessitating repair or replacement.Regarding the initial refund amount discrepancy, we acknowledge the error in our communication and promptly corrected it once identified. Our aim is always to ensure transparency and fairness in all interactions with our tenants, including addressing any discrepancies in invoices received.We strive to uphold high standards of professionalism and customer service, and we regret if this experience fell short of your expectations. Your feedback is invaluable to us as we continually improve our services.Please feel free to reach out if there are any outstanding concerns or further clarifications needed. We appreciate your understanding and wish you the very best in your future endeavours.Best regards,Jeremy CollinsDirectorFarrell Heyworth

4/5

Trustpilot

Would be happy to use FH again

Would be happy to use FH again, and Alison Ainsworth assisted with purchaser communication.

E · 19 August 2026

Agent replied · 23 September 2026

We're pleased to hear that you would be happy to use Farrell Heyworth again, and thank you for taking the time to share your experience. It's great to know that Alison Ainsworth provided helpful support with purchaser communication and contributed to keeping the process moving smoothly. Clear, responsive communication is an important part of any property transaction, and we're delighted that this was reflected in your experience. Your feedback is very much appreciated, and we’re grateful for your recommendation. We look forward to assisting you again in the future should you require our services. Best regards Jeremy Collins Director Farrell Heyworth

2/5

Google

2 stars given only for the initial contact for viewings from Alex who was lovely but after accepting an offer in just over a week, communication ceased bar from 1 phone call & 2 emails (one that was supposed to have have a follow up but never received!!) from Nici in Sales Progression. I expected more considering the fee I paid ( plus you pay for photos extra). Oh, I did receive an email & phone call early on in the process asking me to do review which I declined at the time....but here we are. Would I use again or recommend.....the answer is a big fat NO.

Lynne · 24 November 2024

Agent replied · 8 December 2024

Thank you for sharing your feedback. We’re glad to hear that Alex made a positive impression during the initial contact. However, we're genuinely sorry to hear that your experience with communication throughout the process fell short of your expectations. We understand how frustrating that must have been, especially after accepting an offer. We genuinely value your feedback and will work hard to improve the service moving forward.

5/5

Google

Buying through Farrell Heyworth was a great experience. The lady showing us around the property (sorry I have forgotten her name) was ever so friendly and approachable. She was very welcoming and gave us as much time as we wanted to see what we needed. The follow up service was really good, with Gina being super quick in coming back to us on the phone with any queries and dealt with our price negotiations really well. We had some special requests when we completed, and the office helped us really well with those. I would definitely consider using Farrell Heyworrh when we come to sell.

Angela · 24 November 2024

Agent replied · 8 December 2024

Thank you so much for your kind feedback! We're delighted to hear that your experience with Farrell Heyworth was such a positive one. It’s great to know that the property viewing, follow-up service, and communication with Gina were all to your satisfaction. We take pride in providing a friendly and attentive service, and it's wonderful that you felt well supported throughout the process. We look forward to assisting you again in the future, whether it's for buying or selling.

1/5

Trustpilot

Farrell Heyworth came out to value our…

Farrell Heyworth came out to value our house. Lady claimed to be from the area and have a good knowledge of the local market. She valued the house at £120k. After 8 days on the market, with another company, the house has sold for £145k.

Sue · 18 December 2025

Agent replied · 24 December 2025

Thank you for taking the time to leave your feedback. We appreciate you sharing your experience and we’re pleased to hear that your property has now sold successfully. Valuations are provided as a professional opinion based on market conditions, comparable evidence available at the time and buyer demand, and they can vary between agents. Ultimately, the final sale price is determined by the market and the level of interest generated once a property is launched. We wish you all the very best moving forward and thank you again for taking the time to comment. Best regards Jeremy Collins Director Farrell Heyworth

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Farrell Heyworth's Google reviews

Questions about Farrell Heyworth Chorley

How many reviews does Farrell Heyworth Chorley have?

Farrell Heyworth's Chorley office has 582 reviews across three platforms: 372 on Google, 1 on Yell, 209 on Trustpilot (across the whole business).

What is Farrell Heyworth Chorley's rating?

Farrell Heyworth Chorley is rated 3.8 out of 5 across all 582 reviews, and 4.5 out of 5 on Google from 372 reviews.

Where is Farrell Heyworth's Chorley office?

Farrell Heyworth Chorley, 13/15, Cleveland Street, Chorley, PR7 1BH.

The Trusted Agent

Is this your office? Claim your page.