Every review we hold for the Chorley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAlison whiteside has been incredibly…
Alison whiteside has been incredibly helpful and professional from start to finish, with great communication and advice when needed
Eddyb · 20 May 2026
Agent replied · 2 June 2026
Thank you for sharing your feedback.
We’re really pleased to hear that your experience felt supportive and professional from beginning to end. Clear communication and offering sound advice at the right moments are so important during the process, and it’s reassuring to know this made a positive difference for you.
Alison Whiteside will be delighted to read your comments. Her helpful approach and commitment to keeping clients informed are qualities we value highly, and it’s great to see them recognised.
Thank you again for taking the time to leave a review, it’s very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
TrustpilotWe have purchased through Farrell…
We have purchased through Farrell Heyworth Cleveleys and also sold through Farrell Heyworth Cleveleys, both times have been seamless, lovely staff throughout, Katie kept us informed throughout both processes, highly recommend for all your property needs
Mrs · 30 April 2024
Agent replied · 12 June 2024
Thank you for your feedback and for choosing Farrell Heyworth Cleveleys for both your purchase and sale transactions. We're delighted to hear that Katie and the team provided seamless service and kept you informed throughout the processes. Your recommendation is greatly appreciated, and we're here to assist with any future property needs you may have. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleAlexandra was absolutely brilliant from start to finish. I have been looking for a little while now and almost lost all hope but she explained everything in great detail for me and ensured I was well informed and looked after during the process! Highly recommend
Neve · 13 April 2025
★★★★★ 2/5
TrustpilotVery stressful experience...
My house was on the market with FH for almost 5 months with 7 viewings. I dropped the price twice but no offers. Barely any communication from them, very little helpful feedback was given and a VERY poor write up of my lovely home - two other houses being sold by FH on the same street have an almost identical and extremely basic description - hardly inspiring to any potential buyer. I queried this and was told that I would have to tell them what to write! Not good enough for the most expensive estate agents in Barrow in my opinion. I'm going to try my luck with another agency, but it's £238 to get out of the contract (for digital marketing fees)... after being explicitly told at the valuation appointment that it was 'no sale no fee'. Very sneaky.
Danielle · 8 July 2024
Agent replied · 24 August 2024
Thank you for taking the time to share your experience with us. We appreciate your feedback.Ensuring a professional and effective service is paramount to us, and we regret any miscommunication regarding the marketing fees. We strive to maintain clear and transparent communication throughout the selling process to meet our clients' expectations.Regarding the property description and feedback received, we understand your perspective and value your input. Our goal is always to present properties in the best possible light to attract potential buyers. If you have any further concerns or would like to discuss this matter further, please feel free to contact us directly at 01229 839090. We wish you success with your property and thank you for considering our services.Best regards,Jeremy CollinsDirectorFarrell Heyworth
★★★★★ 5/5
GoogleReiss was very helpful in helping us get our offer agreed - offer was submitted on Saturday afternoon and, after some negotiations, agreed Tuesday morning. Reiss helped to keep us updated throughout the process which was very useful being first time buyers.
Alex · 18 December 2023
Agent replied · 15 June 2024
Thank you for sharing your positive experience with Reiss. We're delighted to hear that he was helpful in getting your offer agreed and provided valuable updates throughout the process, especially considering you're first-time buyers. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out to the team.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleReally positive experience from start to finish! Massive thanks to Alexandra for being really supportive and helpful. Would recommend! Thanks Again Alex :)
Emily · 24 November 2024
Agent replied · 8 December 2024
Thank you so much for your kind words! We're thrilled to hear you had a positive experience from start to finish. Alexandra will be over the moon to know her support and help made a difference. Your recommendation means a lot to us, and we’re so glad we could assist you.
★★★★★ 5/5
GoogleAbsolutely amazing service house sold 10 days from going live.. thank you very much Alexandra aspden got us above asking price bonus thank you again
Danielle · 26 March 2026
Agent replied · 16 April 2026
Thank you for your fantastic feedback. We’re delighted to hear that your property sold so quickly and that the result exceeded expectations.
Alexandra Aspden will be thrilled to see your comments. Her commitment, market knowledge and proactive approach are exactly what we strive for, and achieving an above‑asking‑price result so swiftly is a great outcome. Thank you again for choosing Farrell Heyworth and for taking the time to share your experience.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleFarrell Heyworth is a agency that look after you from the beginning to the end of the process of buying a property, i really feel looked after by the staff especially Amy who is in contact with us all the time.
Would definitely recommend.
Meir · 19 October 2023
Agent replied · 15 June 2024
Thank you for your kind words about Farrell Heyworth and our dedicated staff, especially Amy. We are thrilled to hear that you have felt well taken care of throughout your property buying process. Our team is committed to providing excellent service and ensuring a smooth experience for our clients.
If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your trust in us and look forward to continuing to support you.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleJust completed on a big transaction and words can not tell how much we appreciate the work of Amy and her team , they looked after us every step of the way and did not give up or complain when things got tough.
would definitely recommend.
Meir · 20 August 2023
Agent replied · 15 June 2024
Thank you for your kind words and congratulations on completing your big transaction! We are thrilled to hear that you had a positive experience with Amy and our team. Providing exceptional service and support throughout the entire process is our top priority, and we are delighted that we could assist you every step of the way.
Your recommendation means a lot to us, and we truly appreciate your trust in Farrell Heyworth. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We are always here to help.
Thank you once again for choosing Farrell Heyworth, and we wish you all the best with your new property.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
TrustpilotUtterly appalling company.
Utterly appalling company.Farrell Heyworth sent a section 21 eviction notice out of the blue on a Friday afternoon to my elderly and very unwell parents (one of whom has cancer) giving them 8 weeks' notice to leave a home they have lived in for 14 years, leaving them absolutely distraught.I called the office and spoke to 'Cerys' (who refused to give her surname) who defended this behaviour towards vulnerable customers as being merely their standard procedure and proceeded to send me a complaints form. No interest was shown whatsoever for the impact and potential consequences of their actions on longstanding and vulnerable tenants.Completely disgusting lack of care or concern to send an eviction notice completely out of the blue to elderly people, without a courtesy call or visit (bearing in mind that FH have managed to visit the property every quarter for the last 14 years to inspect it, and are fully aware of the state of the occupants). As of 24 hours after making the complaint, no sign of any complaints form, not that it will change a company that has no vulnerable customer policy or interest in the people who live in their properties.
Catherine · 11 June 2024
Agent replied · 12 June 2024
Thank you for sharing your feedback. We understand the distress this situation has caused and would like to provide some clarification.Our professional team at Farrell Heyworth operates strictly within legal guidelines and landlord instructions. In this case, we were instructed by the landlord to serve a Section 21 notice, which legally requires a minimum of two months' notice. This procedure was followed in accordance with the Housing Act to ensure compliance with the law.While we understand the length of tenancy and the challenging circumstances of your parents, our actions are in line with our legal requirements and obligations to our client. We strive to handle all matters with professionalism and sensitivity. We regret that you feel our actions have shown a lack of care, but we assure you that we are adhering to legal requirements and landlord directives.I understand you have recently received further correspondence from Cerys with further guidance on the next steps for your parents and securing further accommodation.Best regards,Jeremy CollinsDirectorFarrell Heyworth
★★★★★ 5/5
GoogleThank you Amy and Gareth a credit to Farrell & Heyworth. I was updated even when there was no updates 😊 a pleasure to deal with ! I wouldn’t hesitate to recommend. …
John · 16 May 2024
Agent replied · 15 June 2024
Thank you for your kind words about Amy and Gareth! We're delighted to hear that they provided excellent service and kept you updated throughout the process, even when there were no updates. It's wonderful to know that they made your experience a pleasure, and we appreciate your recommendation. If you need any further assistance in the future, please don't hesitate to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleRecently we moved a family member from a different county to a home sold by Farrell & Heyworth, the communication was excellent, always going out of their way to help with any queries or questions we had. All the staff we very helpful and kept in touch on a weekly basis. We felt all the staff were very professional and understanding. We would definitely recommend the Chorley office.
Gillian · 9 December 2024
Agent replied · 23 December 2024
Thank you for your kind words! We're thrilled to hear about your positive experience with our Chorley office. We pride ourselves on excellent communication and professionalism. If you ever need anything in the future, feel free to reach out. Thank you for the recommendation!
★★★★★ 5/5
GoogleWe had two excellent viewings on a dormer bungalow in Euxton with Reece.He was extremely informative and knowledgeable about the property and the area.We didn't feel rushed in any way.We can highly recommend Reece as an estate agent for Farrell Heyworth.
Susan · 18 November 2023
Agent replied · 15 June 2024
Thank you so much for your kind words and for highlighting your positive experience with Reece during the viewings of the dormer bungalow in Euxton. We're delighted to hear that Reece provided you with valuable information and made the process comfortable for you. We aim to offer the best service possible, and your recommendation is greatly appreciated.
Should you have any more questions or need further assistance, please don't hesitate to get in touch.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleFarrell Heyworth are a pleasant and professional company.
Debbie Rydeard was there on time to show us around a property. She gave us lots of information about the property and gave us ample time to look around. We are first time buyers and she answered all of our questions well. She was really pleasant and friendly too.PositiveQuality
Jen · 16 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service during your property search. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
TrustpilotBefore taking up the rental of 9 Carr…
Before taking up the rental of 9 Carr LANE.MIDDLETON.LA3 3JQ.I specifically asked the Farrell Heyworth agent about the insulation status of the bungalow.I was assured that the property was fully insulated.That being.Double glazing.Loft insulation and Cavity wall.We took occupation on the 24/10/2022.From the very beginning we encountered problems.When winter set in,it was very noticeable and evident that parts of the property ie (the newly built back bedroom were much colder than the rest of the property.We would have temperatures of 21°in the lounge and 10 metres away in the bedroom only 15°.I raised this with the agent but nothing was done.We just struggled through winter and carried on.As the next winter period arrived i again complained.This time more forcefully.I also bought an extra heater for that bedroom.The land lord had the loft insulation inspected.It was found to be totally useless and out of spec.The loft was then fully insulated up to government standard.A larger radiator was also installed in the bedroom.Which did improve things.I also got a cavity wall insulation company to check the walls.SURPRISE SURPRISE.Not any sight of any insulation in the walls.Farrell Heyworth lied from the very outset about the condition of the property.We moved out on the 23/04/2024.Taking into account all the problems we encountered.Farrell Heyworth and an unhelpful landlord.I cannot recommend,either the agent or the property.
D · 13 May 2024
Agent replied · 12 June 2024
Thank you for your review. We understand that renting a property comes with various challenges, and we always strive to address concerns promptly and effectively.Regarding the issues you raised:Mould in the Utility Room: The mould was investigated and found to be caused by condensation. Tenants were advised to manage this through regular ventilation and wiping away the condensation. This approach is common for properties with single-brick constructions.Insulation Concerns: Prior to your tenancy, the property’s Energy Performance Certificate (EPC) was provided, which outlines the insulation status. The landlord did address the loft insulation issue once it was identified as below standard and installed a larger radiator in the bedroom. Cavity wall insulation was not a legal requirement, and tenants were informed accordingly.Communication and Maintenance: The landlord generally responded promptly and was willing to undertake necessary works. However, some requested upgrades were not legally required, and thus not all demands could be met. Your feedback was always communicated to the landlord.We regret that the experience did not meet your expectations and appreciate your feedback, which helps us improve our services. If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.Best regards,Jeremy CollinsDirectorFarrell Heyworth
★★★★★ 5/5
GoogleFarrell Hwyworth were quick, friendly and efficient when dealing with my offer and purchase of my new flat
Richard · 16 December 2024
Agent replied · 23 December 2024
Thank you for your kind words! We are thrilled to hear that you had a positive experience with us. If you need any further assistance with your new flat, feel free to reach out. We are here to help!
★★★★★ 2/5
GooglePlease be wary of this company. Be careful what you are signing if you intend to sell through these. Their staff NEVER introduce themselves when answering the phone, this is just common curtesy. Believe it or not, they charge extra for putting a property on the Internet. Not many people first look for a property by going into an estate agent these days. People look on-line. To charge extra is disgraceful.
Punky · 22 September 2024
Agent replied · 22 October 2024
Thank you for your feedback. We’re sorry to hear that you feel this way, and we’d like to address your concerns. Our staff always strive to provide a professional and courteous service, and we regret if that was not your experience when contacting our office.
To clarify, there is no charge for displaying properties on our website or on major property portals. We do, however, offer a deferred marketing fee for additional advertising services beyond these standard listings, aimed at enhancing your property’s visibility.
We are very keen to discuss your experience further but, unfortunately, we are unable to identify you based on the name provided. Please call our branch at 01257 275231, and we would be grateful for the opportunity to investigate this further.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleDebbie has been dealing with our purchase on a property at Farrell and Heyworth and has been an absolute pleasure to deal with. Debbie is always responsive and nothing is ever too much trouble. It’s really nice to have a lovely person at the end of the phone, it makes for a much nicer experience all round. Thanks Debbie.PositiveResponsiveness, Professionalism
Nicola · 25 August 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Debbie and our Westhoughton team have been able to help you find our new home. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleKatie was so helpful throughout my entire process and she was always very quick at responding. I'd definitely recommend Katie to anyone looking to let a property, she's great!
James · 25 May 2024
Agent replied · 15 June 2024
Thank you for your kind words. We're thrilled to hear that Katie was so helpful throughout your entire process and that she was always quick to respond. Your recommendation means a lot to us.
If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAbsolutely amazing service! Best I've seen in the north west!
Both myself and Philip have always been so impressed with the level of service and dedication from the whole team especially Amy Pass who always goes the extra mile for us....
Thank you Amy!
Sam · 16 June 2023
Agent replied · 15 June 2024
Thank you for your kind words! We're thrilled to hear that you had an amazing experience with our team, and specifically with Amy Pass. We pride ourselves on delivering exceptional service to all of our clients and we're glad to hear that we exceeded your expectations. We look forward to working with you again in the future. Best regards, Jeremy Collins - Director
★★★★★ 5/5
GoogleI called the Chorley branch to enquire about a property, spoke to Beckie on the phone - she was very helpful and reassuring. Overall I am very happy with the service and am looking forward to hopefully start my home buying process with them
Brodie · 16 June 2023
Agent replied · 15 June 2024
Thank you for reaching out to Farrell Heyworth's Chorley branch and speaking with Beckie. We appreciate your kind words and are glad to hear that she provided you with helpful and reassuring assistance during your inquiry.
We understand that the home buying process can be both exciting and daunting, and our team is committed to providing you with the support you need to navigate this journey. We are pleased to hear that you are happy with the service thus far and that you are looking forward to starting your home buying process with us.
Should you have any further questions or require additional information, please do not hesitate to reach out to us. We are here to assist you every step of the way and ensure a smooth and positive experience.
Thank you for considering Farrell Heyworth for your home buying needs. We look forward to working with you and helping you find your dream home.
Best regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleWe moved into our first proper home May 2022 and had little experience on how everything worked. But everyone at Farrell Heyworth Chorley were always so happy to help (even if we kept messaging and calling every 5 minutes😅). Couldn’t recommend them enough and I wouldn’t hesitate to use them again. Quality team! …
LukasMB · 16 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWe went to view a property and Amy showed us round. Amy was brilliant, very professional, knowledgeable and really supported me and my wife in how we could approach our house situation. Really appreciated all the help, thanks Amy.
Tom · 19 October 2023
Agent replied · 15 June 2024
Thank you for sharing your positive experience with Amy. We're delighted to hear that she provided you with professional and knowledgeable guidance during your property viewing. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
Trustpilothelp with process from start to finish…
help with process from start to finish especially from
Alison Whiteside
Mr · 30 May 2026
Agent replied · 2 June 2026
Thank you for your feedback.
It’s great to hear that you felt well supported throughout the process from start to finish. Ensuring clear guidance and consistent communication is something we place real importance on, and it’s reassuring to know this made a positive difference for you.
We’re especially pleased to see Alison Whiteside recognised for her support and professionalism. Your comments will be greatly appreciated by her and the wider team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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