Trusted Agent profile · Chorley

Farrell Heyworth Chorley reviews

3.8

★★★★★ Good

582 reviews across 3 platforms

13/15, Cleveland Street, Chorley, PR7 1BH

Farrell Heyworth's office in Chorley, at 13/15, is rated 3.8 out of 5 across 582 reviews on three platforms, including 372 Google reviews rated 4.5.

Google logo

4.5 / 5

372

Reviews on Google

This office

Yell logo

2.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

209

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Chorley office, from every platform, shown as written. First names only.

5/5

Google

I’ve been looking in the local area for a new house for a while and staff at Farrell Heyworth in Chorley has been exceptional- Gina, Gareth and Reiss were very welcoming and gave me plenty of time at viewings to make sure all my questions are answered and I didn’t feel rushed

Joanne · 19 October 2023

Agent replied · 15 June 2024

We truly appreciate your kind words about our team at Farrell Heyworth in Chorley. Gina, Gareth, and Reiss take pride in delivering a welcoming and informative experience for our clients. It's wonderful to hear that you felt comfortable and had your questions answered. Should you need any more assistance during your house search, please don't hesitate to get in touch. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

The team at Farrell Heyworth have been excellent in helping with the sale of our dad's property. From the moment we made enquiries, to present day, they have been extremely helpful. From Alexandra and Amy in the branch and Gareth when he attended the property, they've advised us and ensured we are communicated throughout. We sold the property within a few days and are now just awaiting checks and completion with solicitors. We would not hesitate to use the services again and would also recommend them to anyone who may be buying or selling.

Sarah · 26 October 2024

Agent replied · 9 November 2024

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with our team at Farrell Heyworth. Alexandra, Amy, and Gareth are dedicated to providing exceptional service, and we’re pleased they could guide you smoothly through the sale of your dad’s property. It’s fantastic to know that everything went quickly and efficiently, and we’re here to support you through to completion. We truly appreciate your recommendation and would be more than happy to assist with any future property needs. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Contacted Gina regarding a property I was interested in. Gina was extremely helpful liaising between myself and the seller resulting in a quick sale STC. Great work Gina.. Thanks David

Big · 24 November 2024

Agent replied · 8 December 2024

Thank you so much for your kind words, David! We're thrilled to hear that you had a positive experience working with Gina. It’s great to know that her support helped make the process smoother and contributed to a quick sale. We really appreciate your feedback, and we’re so glad everything worked out so well for you. Thanks again!

5/5

Google

Amy has been a fantastic help so far with the purchase of my new property. Easy to get hold of, willing to answer any questions or queries and follows up on outstanding tasks.

Hannah · 8 October 2024

Agent replied · 22 October 2024

Thank you for your feedback! We’re thrilled to hear that Amy has been such a fantastic help with your property purchase. It’s great to know she’s been responsive and proactive in answering your questions and following up on tasks. We’ll be sure to pass on your appreciation, and please don’t hesitate to reach out if you need any further assistance. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Excellent experience with Farrell Heyworth Chorley. Amy has been very proactive and helpful under quite unusual and difficult circumstances after my mother passed away. I have been kept fully informed of all issues and updates at all times. I feel Amy has gone above and beyond to ensure my sale went through as smoothly as possible.

Andy · 16 June 2023

Agent replied · 15 June 2024

Thank you for sharing your positive experience with Farrell Heyworth Chorley. We are glad to hear that Amy has provided excellent service, even under difficult circumstances, and that you were kept fully informed throughout the process. We appreciate your business and thank you for choosing Farrell Heyworth. Best regards, Jeremy Collins - Director

5/5

Google

Could not recommend these guys more. The bad reviews are from before the office completely changed hands, don’t be put off! Paul was amazing, sold our house first time after it being on the market for months. He went beyond expectations, always available on the phone and friendly. It’s like he enjoys his job! :) Stevie, Gina and Dan became like friends in the end, so helpful and professional. The sales progression team were ruthless in their persuit of the sale on our behalf, they are worth their weight in gold. They chased up all parties making sure things went smoothly and to plan.

Gemma · 24 October 2018

Agent replied · 22 October 2024

Dear Gemma, Thank you for taking the time to leave us a review. Our staff really do try to provide our clients with the very best service. We're so pleased that we were able to achieve the right result for you when selling your home. If we can be of any further assistance please don't hesitate to get in contact. All the best, The Farrell Heyworth Team.

1/5

Trustpilot

Poor agency

Signed contract in June thinking they would sell my parents house in a sought after area we had 1 viewing, I was not told there are 3 packages for the sale in October I decided to remove them however I was told I had to pay £199 plus vat, I have also been told perspective buyers for a property with the same agency were told it would be 3 weeks before they could. I will never recommend this agency under any circumstance I sent a letter to Jeremy Collins director never had a reply DO NOT USE THIS AGENCY

Graham · 16 October 2024

Agent replied · 22 November 2024

Thank you for your feedback. We would like to clarify that, as outlined in the contract signed in June, our services include a deferred marketing fee, which becomes payable upon completion of the sale or if the property is withdrawn from the market. This is clearly detailed in the agreement.We’re sorry to hear that you’re disappointed with your experience. If there is anything further you would like to discuss, we’d be happy to assist and ensure your concerns are addressed. Thank you for bringing this to our attention.Best regards,Jeremy CollinsDirectorFarrell Heyworth

5/5

Trustpilot

Thank you all so much!

The team at the Morecambe branch couldn't have been more helpful, in fact they were amazing, but particularly Kyran. Patient, considerate and extremely helpful. We're so pleased to be living here now. Thank you everyone at Farrell Heyworth, Morecambe.

Maria · 15 June 2024

Agent replied · 24 August 2024

Thank you so much for your kind words! We're delighted to hear that the team at the Morecambe branch, especially Kyran, provided you with such exceptional service. Your satisfaction is our priority, and we're thrilled that you're pleased with your new home.If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.Best regards,Jeremy CollinsDirectorFarrell Heyworth

5/5

Google

Could not recommend these guys more. The bad reviews are from before the office completely changed hands, don’t be put off! Paul was amazing, sold our house first time after it being on the market for months. He went beyond expectations, always available on the phone and friendly. It’s like he enjoys his job! :) Stevie, Gina and Dan became like friends in the end, so helpful and professional. The sales progression team were ruthless in their persuit of the sale on our behalf, they are worth their weight in gold. They chased up all parties making sure things went smoothly and to plan.

Gemma · 17 June 2018

Agent replied · 15 June 2024

Dear Gemma, Thank you for taking the time to leave us a review. Our staff really do try to provide our clients with the very best service. We're so pleased that we were able to achieve the right result for you when selling your home. If we can be of any further assistance please don't hesitate to get in contact. All the best, The Farrell Heyworth Team.

5/5

Google

Today we complete on the sale off our property, the team at Farrell`s Heyworth have been fantastic, I would like to give a massive thank you to Stevie, Gina, Stacey, Kerry and Ania for all the support they have provided during this extremely long journey. The team have kept me updated on progress every step of the way, they have managed the good news with the bad news which is sometimes not easy to do, I thank you so much for helping, supporting and listening to me moans with a sympathetic ear, you are such a fantastic example to Farrell Heyworth...Thank you

Tony · 17 June 2018

Agent replied · 15 June 2024

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. If we can be of any further assistance, please get in touch, we’d love to help. All the best, The Farrell Heyworth Team.

5/5

Google

Just wanted to leave a review for the amazing staff team at Farrell Heyworth Bolton. I have recently used their estate agents to sell my property... They got things moving straight away and kept me updated constantly. All I can say is that they were all brilliant from start to finish. Not a thing I can fault them on. The staff are all extremely friendly and approachable, and nothing seemed too much trouble for them. (Not even my constant phone calls asking for info or help!) I would especially like to thank Stevie, who went above and beyond by helping me to fill in forms I was unsure of and even offering me snacks whilst I was there 👍🏼 You can't ask for more than that. The whole process was professional, quick from start to finish and as painless as selling a property can be thanks to these guys at Farrell Heyworth. I would highly recommend them to anyone wishing to buy or sell a property Thanks you lot. You saved me a whole lot of stress xxx

Lauren · 17 June 2018

Agent replied · 15 June 2024

Dear Ms Whyte, thank you so much for taking the time to leave us a review. We are delighted to hear that you were so pleased with the service provided by our fantastic Bolton branch team. They always do their best to delight our customers with their service and achieve the very best result when selling your home. If we can be of any further assistance please don't hesitate to get in touch. Kind regards, The Farrell Heyworth Team.

5/5

Google

My first viewing with Farrell Heyworth in Chorley and it did not disappoint. Alexandra showed us around and was friendly, professional and knowledgeable which made the viewing a very positive experience. …

Linda · 19 March 2026

Agent replied · 16 April 2026

Thank you for your wonderful review. We’re delighted to hear that your first viewing with our Chorley team was such a positive experience and that the service met your expectations from the outset. … More

5/5

Google

Farrell Hayworth sold our house within one week of it being put on the market by them.Alexandra was a delight to work with. Very professional from the beginning …we wouldn’t hesitate to recommend them to anyone.

Andrew · 3 August 2024

Agent replied · 24 August 2024

Thank you for sharing your fantastic experience with Farrell Heyworth! We're thrilled to hear that your house sold within one week of being put on the market. It's great to know that Alexandra's professionalism made the process delightful for you. Your recommendation means a lot to us. If you need any further assistance, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Trustpilot

We had a very positive experience with…

We had a very positive experience with Farrell Heyworth and in particular the help from Alison Whiteside in the sales progression team was first rate.

Tony · 6 May 2026

Agent replied · 2 June 2026

Thank you for sharing your feedback, we’re really pleased to hear how happy you are with your move and your overall experience with Farrell Heyworth. It’s great to know that the support from our sales progression team stood out, particularly the service provided by Alison Whiteside. Helping transactions move forward smoothly and keeping clients informed throughout the process are key priorities for us, and it’s reassuring to hear that this made a positive difference for you. Alison will be delighted to see your comments, and we truly appreciate your recommendation to anyone considering buying or selling a property. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Trustpilot

Alison Whiteside in the sales…

Alison Whiteside in the sales progression went above and beyond with her help and time. No job was to big! Such a lovely person!

Sinead · 13 May 2026

Agent replied · 2 June 2026

Thank you very much for your kind words. We’re delighted to hear that Alison Whiteside made such a positive difference during the sales progression stage. Going above and beyond, giving time generously and approaching everything with warmth and care are qualities we value highly, so it’s wonderful to see those recognised so clearly. It’s also lovely to hear how personable and approachable you found Alison, feeling supported by someone who genuinely wants to help can make all the difference during what can otherwise be a demanding process. Thank you again for taking the time to leave your feedback and for choosing Farrell Heyworth. We wish you all the very best moving forward. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Google

Put flat up for sale or rent. Got both on the first day with the buyer wanting an investment. Tenant in place and waiting/hoping for sale to complete. Thank you to Katie and team in Lettings and Gareth and team in sales.

William · 17 March 2024

Agent replied · 15 June 2024

Thank you for sharing your fantastic experience with us! We're delighted to hear that you were able to secure both a sale and a tenant for your flat on the first day, with the buyer expressing interest in it as an investment. It's wonderful to know that Katie and the Lettings team, as well as Gareth and the Sales team, provided you with the support and service you needed to make this happen smoothly. If you have any further questions or need assistance during the sale and rental process, please don't hesitate to reach out. We're here to help ensure everything goes smoothly for you. Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

I used Farrell Heyworth to view a property in Bolton - I Wanted to take on the lease after the viewing was told the fee could only be taken in person at the office after she spoke to somebody there..... - I then called this morning to notify them i will come in in person to pay the fee as i was informed this is the only way this can be done to hold the property viewed!!! I spoke to Paul he agreed thats fine and to head over - Once I arrived in Bolton they notified me the property was just taken (VIA payment over the phone after i tried to do this previously and was informed i had to come in person...??) .... Obviously very annoyed as i drove from my office in the centre of Manchester to the centre of Bolton after notifying Paul i was coming in person to pay the Admin fee……I managed to lease one of the other apartments from a much more professional and competent competitor of theres in Bolton who happened to have a similar apartment int he same building - Greenwood James agency handled the lease within an hour - i dodged a bullet not having to deal with Farrell Heyworth in the long run ….

DM · 17 June 2016

Agent replied · 15 June 2024

Dear Google User, Thank you for taking the time to leave a review. We're sorry you had any difficulty when viewing a property. Your comments are very important to us and whilst we realise that this matter is now concluded, any issues our customers have with our services are now passed on to our training team to ensure that our customer service is consistently improved. Kind regards Laura@FarrellHeyworth

5/5

Google

Debbie at the Chorley office has been helping me with the sale of my brothers house. I can say with confidence that Debbie is one of the most helpful and professional people I have spoken to. If I have had a question to ask she has been able to give me an answer immediately. I would recommend Farrell Heyworth to friends and family because of this.PositiveResponsiveness, Quality, Professionalism, Value

Ruth · 25 August 2021

Agent replied · 15 June 2024

Thank you for taking the time to leave feedback. It's great to hear that Debbie has gone out of her way to make your home selling process as easy and successful as possible. I have every confidence that our proactive Westhoughton team will achieve a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch, the team would be delighted to help. All the best, Jeremy Collins, Director

5/5

Google

Called to book a viewing and spoke to Beckie, she took my details to look for any other suitable properties and gave some good advise about mortgage advisors and other services they offer. It was nice to be given some good information with the current state of mortgages and interest rates etc.

Andrew · 21 July 2023

Agent replied · 15 June 2024

Thank you for sharing your experience with us! We're glad to hear that Beckie provided you with helpful information and advice during your call. Our team at Farrell Heyworth aims to assist our clients in every aspect of their property journey, including providing guidance on mortgage advisors and other services. We appreciate your positive feedback and if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to helping you find the perfect property. Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Trustpilot

I asked FH to take over my properties…

I asked FH to take over my properties which I let out through another agent. The person dealing with me was very enthusiastic at first and could not do enough. I have today received an email from my previous agent asking where to send the tenant deposits and I have no answer.FH have ignored my emails asking what is holding the process up, no replies to even confirm that they have received my queries. I have tried several times and each time over 2 months, nothing has been transferred. I signed esignatures for the transfer, but they have gone AWOL. They do not exist and I think they must have a high turnover of staff. You guys need to work quickly for small landlords like me. Get in touch. I have given you 1 star for service.FH have been in touch and have contacted me and the previous agents to move my tenants over to them. I am pleased that this is now resolved and things are moving in the right direction. Just be responsive to small landlords, thanks.

Upendra · 5 September 2024

Agent replied · 22 October 2024

Thank you for your feedback. We sincerely apologise for any miscommunication and any inconvenience caused during the transfer of your properties to our management.I am pleased to confirm that the issues have now been discussed in full, a resolution is swiftly underway, and we are in direct contact with both you and your previous agent to ensure a smooth handover of the tenant deposits. We are committed to moving forward and securing a successful let for your property as soon as possible.We value your business and are focused on providing you with the high level of service you expect. Please feel free to reach out to us directly if you have any further questions or concerns.Best regards,Jeremy CollinsDirectorFarrell Heyworth

1/5

Trustpilot

Kept sending me auto signature…

Kept sending me auto signature documents that were not authorised. Unable to unsubscribe and almost daily harrassment Bordering on scam!!!

Mr · 1 June 2026

Agent replied · 23 September 2026

We’re sorry to hear that you feel dissatisfied and that your experience has caused frustration. We’re unable to comment on individual circumstances publicly, but we take concerns around communication and consent seriously. Our intention is always to ensure correspondence is appropriate and aligned with agreed processes. Please contact your nearest branch so that we can investigate this matter on your behalf. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Google

Gareth was absolutely brilliant from start to finish. Had many local agents look at our property through a third party part exchange company and Gareth was by far the most experienced, transparent and to the point. Will 100% be using them in future. Highly recommend.

Josh · 18 December 2023

Agent replied · 15 June 2024

Thank you for taking the time to share your experience with Gareth. We're delighted to hear that he provided a brilliant service, being experienced, transparent, and to the point. Your recommendation means a lot to us. We look forward to assisting you in the future. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Very happy with the service from Farrell Heyworth. In particular, I am very impressed with Reiss. He has been professional, positive and transparent throughout. He answered all our questions and gave us some really good advice. I would highly recommend Reiss and this estate agents.

Alex · 18 December 2023

Agent replied · 15 June 2024

Thank you for your positive feedback, and we're delighted to hear about your satisfaction with Reiss and the service provided by Farrell Heyworth. We appreciate your recommendation. If there's anything else we can assist you with please feel free to get in touch. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Georgina has been really helpful with me during the sale of my house. She has been supportive during a difficult time, she helped us with the valuation of the property and found us a price we’re both happy with. The property is already on the market.

Niamh · 19 October 2023

Agent replied · 15 June 2024

Thank you for sharing your experience with us. We're delighted to hear that Georgina has been so helpful and supportive throughout the sale of your house, especially during what can be a challenging time. It's fantastic to know that your property is already on the market, and we're here to assist you every step of the way. Should you have any further questions or need assistance in the future, please don't hesitate to get in touch. We appreciate your trust in Farrell Heyworth. Best regards, Jeremy Collins Director Farrell Heyworth

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