Every review we hold for the Chorley office, from every platform, shown as written. First names only.
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5/5
TrustpilotI have sold my property with Farrellβ¦
I have sold my property with Farrell Hayworth it has been a very easy process and the lady who never fails to help Teleah Taylor always gets back to me at the first opportunity,I would recommend this estate agent if anyone is thinking selling there home.
Zoe Β· 22 September 2023
Agent replied Β· 12 June 2024
Thank you for choosing Farrell Heyworth for the sale of your property, and for taking the time to share your positive experience. We're thrilled to hear that the process has been smooth and easy for you.We're especially grateful for your kind words about Taleah Taylor. Her dedication to providing excellent service is commendable, and we're pleased to know that she has been responsive and helpful throughout your journey.Should you have any further questions or require any assistance in the future, please don't hesitate to reach out. We're here to help.Warm regards,Jeremy CollinsDirectorFarrell Heyworth
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1/5
TrustpilotAWFUL COMPANY AND RUDE STAFF
AWFUL COMPANY AND RUDE STAFFTRIED SCAMMING ME OF MY FULL DEPOSIT. I GOT IN TOUCH WITH MY DEPOSIT HOLDING COMPANY (TDS) THEY REVIEWED MY CASE AND SIDED WITH ME RESULTING IN ME GETTING ALMOST ALL OF MY DEPOSIT BACK, HOW IT SHOULD HAVE BEEN.INCOMPETENT STAFF, RARELY RESPONDED TO MY EMAILS.SPOKE TO ME HORRIFICALLY OVER THE PHONE.I AM NOT SURPRISED THAT YOU MAINLY HAVE NEGATIVE REVIEWS.
Ann Β· 10 September 2021
Agent replied Β· 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.We understand this must be frustrating but our lettings team always act on the instructions of our landlords and in accordance with regulations.Kind regards,Jeremy Collins - Director
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5/5
GoogleAmazing service from all the team at chorley branch . Nothing was too much trouble and I would highly recommend them . Thank you π β¦
Jen Β· 15 October 2024
Agent replied Β· 22 October 2024
Thank you so much for your fantastic feedback! Weβre thrilled to hear that you received amazing service from our Chorley branch team. Itβs our priority to ensure that every client feels supported throughout their journey. Your recommendation is greatly appreciated, and weβre here for any future needs you may have.
Best wishes,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleIt was our first time buying a house, we were completely lost with the entire process but weβre extremely grateful we had Farrell Heyworth to guide us through the process. The branch manager was extremely helpful, she emailed me regularly to keep me updated and answer all the silly questions I had. All the staff at the office were very friendly, and we couldnβt have asked for better customer service!
S Β· 16 June 2020
Agent replied Β· 15 June 2024
Thank you for taking the time to leave feedback. It's great to hear that our Bolton Team were able to provide helpful advice and support during the purchase of your first home. If we can be of any further assistance please don't hesitate to get in touch. There are no silly questions, we're here to help.
Wishing you all the best in your first home,
Chris Heyworth, Director
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5/5
GoogleGreat service from the team at the Chorley Office , placed on the market, sold within a few days and completed 6 weeks later , Many Thanks
Iain Β· 22 September 2024
Agent replied Β· 22 October 2024
Thank you for your kind words! We are delighted to hear that you received great service from our team at the Chorley office. Itβs fantastic to know that your property was placed on the market, sold within just a few days, and completed in only six weeks. We are always here to provide a smooth and efficient process for our clients.
Many thanks for choosing Farrell Heyworth!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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1/5
GoogleThe worst estate agents I have ever come across in my life never help to sort problems within.the house they have and ne er answer the phone even put the phone down on you aswell rude very disappointed with the service and the company please if u can aviod
Robert Β· 16 June 2023
Agent replied Β· 15 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you haven't received the communication you would expect from us. The wellbeing of tenants in our managed properties is extremely important to us.
Our maintenance team are currently trying to get in touch so that we can resolve the issue with your property in conjunction with yourself and your landlord.
Kind regards,
Jeremy Collins, Director
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5/5
GoogleGemma, Amy, and Jacqui at Farrell Heyworth Chorley offered a great service for both my house sale and purchase. Their expertise, professionalism, and dedication made the entire process less stressful than it otherwise might have been. I highly recommend them to anyone looking to buy or sell a property.
Danny Β· 16 June 2023
Agent replied Β· 15 June 2024
Thank you for taking the time to leave us such a positive review! We're delighted to hear that Gemma, Amy, and Jacqui from our Farrell Heyworth Chorley team provided you with excellent service throughout the process of selling and purchasing your property. It's fantastic to know that their expertise, professionalism, and dedication helped make the entire process less stressful for you.
Thank you for recommending our team to others who may be looking to buy or sell a property. We take great pride in providing outstanding service, and we're glad to hear that we lived up to your expectations.
Thank you again for choosing Farrell Heyworth Chorley, and we wish you all the best in your new home!
Best regards,
Jeremy Collins - Director
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5/5
GoogleVery good service by Katie Ward
Did a brilliant job getting the new tenant.
Been with Farrell and Hepworth for 6 years now.
I would recommend this estate agent
Kishore Β· 10 August 2024
Agent replied Β· 24 August 2024
Thank you for your kind words. We're delighted to hear that Katie Ward provided excellent service in securing a new tenant for you. Your loyalty over the past six years means a lot to us, and we appreciate your recommendation.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
Googlevery pleased with everyone who helped us to sell our house. we would recommend Ferrel l Heyworth to anyone. All staff were helpful and friendly.
Brenda Β· 17 June 2018
Agent replied Β· 15 June 2024
Hi Ms Binks,
Thank you for taking the time to leave us a review. We're delighted to hear you received such great service during the successful sale of your property. Our Bolton branch team work hard to ensure they offer professional friendly advice and go the extra mile to get you the very best price for your home. If we can be of any further assistance please don't hesitate to get in touch. Kind regards, The Farrell Heyworth Team.
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5/5
GoogleI found my buyer so FH didn't have much work to do. But they helped with the Land Registry form which was useful. Good work.
Brian Β· 8 October 2024
Agent replied Β· 24 August 2024
Thank you for your positive feedback! Weβre delighted to hear that you found our service to be highly professional. If you need any further assistance, donβt hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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4/5
GoogleExceptional service, always professional, honest and there to help with any queries. Would highly recommend if youβre looking to buy or sell a property.
Leanna Β· 8 October 2024
Agent replied Β· 22 October 2024
Thank you for your kind words! Weβre thrilled to hear that you found our service exceptional, professional, and helpful throughout your experience. Your recommendation means a lot to us, and weβre always here to assist with any future queries you may have, whether buying or selling.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleGreat experience throughout from the team at Chorley Farrell Heyworth. Gina assisted with negotiations and some queries very quickly and efficiently. Would highly recommend.
Liz Β· 8 October 2024
Agent replied Β· 22 October 2024
Thank you for your kind words! Weβre delighted to hear that you had a great experience with our team at Farrell Heyworth Chorley. Itβs wonderful that Gina was able to assist with negotiations and resolve queries efficiently. We appreciate your recommendation and look forward to being of service in the future!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleRecently sold and bought property with them sold in under a week.
They offered excellent advice all through the process and would recommend using them
Kathy Β· 22 September 2024
Agent replied Β· 22 October 2024
Thank you for your wonderful feedback! Weβre delighted to hear that your property sold in under a week and that you found our advice helpful throughout the buying and selling process. At Farrell Heyworth, we strive to make every transaction as smooth and efficient as possible.
We appreciate your recommendation and are always here to assist you in the future.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleVery professional. We have used Farrell Heyworth for two property sales and have been very pleased with the service
Kathryn Β· 16 December 2024
Agent replied Β· 23 December 2024
Thank you for your positive feedback! Weβre thrilled to hear that you have been pleased with our service during both of your property sales. Itβs always a pleasure to assist repeat clients, and weβre glad we could meet your expectations. Should you need any further assistance in the future, weβll be more than happy to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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4/5
GoogleI don't have much brilliant to say about estate agencies broadly, but FH are much better than some of their local competitors (specifically the one named like a big clock and a flower). So far, very helpful and pretty organised. Thanks.
Vicky Β· 26 April 2025
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5/5
GoogleI have had a brilliant service from Katie Ward at Farrell Heyworth. She sorted out all the problems I had efficiently and very competently. I was very happy with her work.
Manju Β· 25 May 2024
Agent replied Β· 15 June 2024
Thank you for your feedback. We're delighted to hear that you had a brilliant experience with Katie Ward. Her efficiency and competence in resolving issues are truly commendable.
If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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1/5
GoogleAvoid this company. Would not recommend very un professional.
Hi to response the property was advertised misleading with only one bathroom. When there is three Bathrooms. And I only noticed this when I checked the listing after no views for over two months. PS. POOR SERVICE
Anthony Β· 16 June 2023
Agent replied Β· 15 June 2024
We're sorry to hear that you had a negative experience and that you would not recommend our company. We take feedback seriously, and we strive to provide professional and satisfactory service to all our clients.
We would appreciate it if you could provide us with more specific details about the issues you encountered so that we can address them appropriately. Customer satisfaction is important to us, and we would like the opportunity to rectify any concerns you may have had.
Please feel free to reach out to our team directly so that we can further discuss your experience and work towards a resolution. We value your feedback and thank you for bringing this to our attention.
Sincerely,
Jeremy Collins - Director
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1/5
TrustpilotShockingly Bad.
Shockingly Bad.Aggressive, pushy, rude & ignorant. Avoid as assurances were made which resulted in my giving a holding deposit that was not returned despite adhering to guidelines.This was nothing to do with the landlord as no let was agreed - solely down to the agent misleading us and in turn taking money from us and retaining it despite agreements.
James Β· 20 December 2021
Agent replied Β· 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.We understand this must be frustrating but our lettings team always act on the instructions of our landlords and in accordance with regulations. Kind regards,Jeremy Collins - Director
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5/5
GoogleHad a really pleasant experience in Chorley recently, I'm so used to doing things online nowadays so I felt a bit nervous about going into store but there was a lovely woman there who helped me out - I think her name was Beckie!
Nadia Β· 21 July 2023
Agent replied Β· 15 June 2024
Thank you for sharing your recent experience at our Chorley branch. We're delighted to hear that you had a pleasant and positive experience with us. We understand that transitioning from online interactions to in-person visits can sometimes be a bit nerve-wracking, but we're glad that Beckie was there to assist and make you feel comfortable.
Our team strives to provide exceptional customer service and ensure that all your needs are met. We'll make sure to pass along your kind words to Beckie and let her know that she made a positive impact on your visit.
If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We're here to help you every step of the way. Thank you once again for your feedback, and we look forward to serving you in the future.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleKept us updated with all aspects of the sales process and the ongoing sale right through to completion.
Stephen Β· 4 December 2024
Agent replied Β· 8 December 2024
Thank you for your kind words! We strive to provide excellent communication throughout the sales process. We're thrilled to hear you had a positive experience with us. If you have any feedback on how we can improve further, feel free to reach out. We appreciate your support!
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5/5
GoogleFarrell Heyworth are always helpful finding a tenant for my apartment. Very fast tenancy and never had a problem with any tenants they have found.
George Β· 17 August 2024
Agent replied Β· 24 August 2024
Thank you for your positive feedback. We're pleased to hear that our team has consistently provided you with fast and reliable service in finding tenants for your apartment. Ensuring a smooth and problem-free tenancy is our priority, and we appreciate your continued trust in Farrell Heyworth.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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1/5
TrustpilotATTENTION ALL LANDLORDS
ATTENTION ALL LANDLORDSDo not under any circumstances sign a contract with Farrell and Heyworth manage your property, go somewhere else, anywhere else in fact.The contract locks you into using them and to remove your property from them, which you will probably want to after realising that they are incapable, you have to pay 2 months rent and give 3 months notice. Their maintenance team react sluggishly to any requests from you or tenant so much so that you end up dealing with all the maintenance yourself in order to appease your tenant. The prices they quote you for work are 20% - 40% higher than the work costs if you source it yourself, presumably as there is some 'FHAT' as well as VAT included in the price. Their communication is shockingly poor, recently I had The Property Ombudsman uphold and agree with my complaint against them that they had broken TPO code of conduct as they had changed a tenant's payment date without contacting me. Following the ruling my only request was to remove my property from them without having to pay 2 months rent, this was denied by their nepotistic Operations Manager Andrew Collins - a man who's arrogant email tone easily convinces you that he sees you as a total inconvenience whilst also displaying that he suffers from Boss's Son Syndrome. So to sum up, look elsewhere, don't use them. They are terrible.
Andrew Β· 4 March 2023
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5/5
GoogleI utilised Farrell Heyworth Lettings Services in Chorley as a Landlord. Samantha Riley handled the entire experience professionally, with warmth and with an excellent attention to detail that is hard to find. I have rented two properties via Samantha at Farrell Heyworth and look forward to working with them again in the future. I recommend their services 100%PositiveResponsiveness, Quality, Professionalism, Value
Sara Β· 16 June 2021
Agent replied Β· 15 June 2024
Thank you for your positive feedback regarding Farrell Heyworth Lettings Services in Chorley. We're glad to hear that Samantha Riley provided you with professional and detail-oriented service, and we appreciate your recommendation. Best regards, Jeremy Collins - Director.
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1/5
GoogleHad to give 1 star to leave a review but it should be 0 stars, despite calling & calling the letting side never return my calls. On confronting a manager about the lack of return I was treated arrogantly. I wasted over 14 days waiting for this property which could have been time better spent searching if only they had returned one of my calls.
Leung Β· 16 June 2020
Agent replied Β· 15 June 2024
Dear Leung,
I have spoken to my staff who feel you have been unfair in what you say about them. They were very willing to help you find a tenancy and did call you back. But they also explained - both to you when you first enquired and then to your friend who called on your behalf - that under UK law a tenant in your situation has to provide a National Insurance number as ID before a property can be let to them. Any estate agent or landlord will tell you the same thing. If you are able to provide us with this form of ID we would be only too happy to help you find somewhere.
Best Wishes,
Chris Heyworth - Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.