Trusted Agent profile · Chorley

Farrell Heyworth Chorley reviews

3.8

★★★★★ Good

582 reviews across 3 platforms

13/15, Cleveland Street, Chorley, PR7 1BH

Part of Farrell Heyworth, see every office.

Farrell Heyworth's office in Chorley, at 13/15, is rated 3.8 out of 5 across 582 reviews on three platforms, including 372 Google reviews rated 4.5.

Google logo

4.5 / 5

372

Reviews on Google

This office

Yell logo

2.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

209

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Chorley office, from every platform, shown as written. First names only.

5/5

Google

I found Dean to be one of the most helpful people throughout my whole moving process. He was always responsive on email and happily discussed any concerns I had. I had great communication with Dean throughout, and he kept me updated, even if my solicitors hadn't. He was happy to answer my 'first buyer' questions and queries and I really felt like he had the time for me and that he wanted the house sale to go through as much as I did - he was invested! Thank you so much!PositiveResponsiveness, Professionalism

Megan · 16 June 2021

5/5

Google

After interest in a few houses in the area and visiting numerous estate agents, I was more than impressed with the service at Farrell Heyworth, especially Paula, Amy and Cora! I sincerely thank them all! :-)

Stevie · 16 June 2020

5/5

Google

Excellent communication and prompt responses to any requests and enquiries. Just bought our first home through them and they couldn’t have been more helpful.

Adam · 18 December 2023

Agent replied · 15 June 2024

Congratulations on purchasing your first home! We're thrilled to hear that you had an excellent experience with Farrell Heyworth, especially in terms of communication and prompt responses. If you ever have more requests or enquiries, feel free to reach out. We appreciate your kind words. Best regards, Jeremy Collins Director Farrell Heyworth

4/5

Google

The staff were helpful and provided information when requested

Tinashe · 22 September 2024

Agent replied · 22 October 2024

Thank you for your feedback! We’re pleased to hear that our staff were helpful and provided you with the information you needed. Our team is committed to offering responsive and attentive service to ensure a positive experience for all our clients. If there’s anything more we can do for you, please don’t hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Great service big thanks to Gina

Ste · 17 June 2019

Agent replied · 15 June 2024

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. All the best, The Farrell Heyworth Team.

5/5

Google

Very professional service received from Laura Gill. This was my first time renting a property out and I had no idea where to start but Laura went through every detail step by step and put me at ease.

Dave · 17 June 2019

1/5

Trustpilot

Unprofessional & Disgusting customer…

Unprofessional & Disgusting customer service from Elliott at the Morcambe branch . He physically assaulted me as he did not want me leaving the shop with my keys! He even threatened me by offering to “meet me outside after work to sort things out! “

Shaun · 26 October 2021

Agent replied · 12 June 2024

Thank you for taking the time to leave us a review. We take any allegations of inappropriate conduct very seriously and are keen to investigate this matter further. Our branch manager, John Holloway, would be grateful if you could contact us as soon as possible as we do not have your contact details. Our branch contact telephone number is 01524 832929 and we look forward to hearing from you.Kind regards,Jeremy Collins - Director

5/5

Google

We've had a great experience with Farrell Heyworth. Dean looked after the sale of our house and he was great from start to finish. Professional and helpful. Organised viewings to suit our needs and gave advice to help sell our property within days. Thanks again.PositiveQuality, Professionalism, Value

Samantha · 16 June 2021

Agent replied · 15 June 2024

Thank you for taking the time to leave a positive review about your experience with Farrell Heyworth. We are glad to hear that Dean provided professional and helpful service throughout the sale of your house. We appreciate your business and hope to work with you again in the future. Best regards, Jeremy Collins - Director

1/5

Google

Booked in for a viewing a few days ago.. rang the office today to confirm my viewing only to be told my details are not even on the system and they will not show me round the property. Woman who i spoke to became very rude speaking over me ..very poor service from these clowns!

Tommy · 17 June 2018

Agent replied · 15 June 2024

Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.

5/5

Google

Gina, Gareth and Reiss have all been so amazing on our recent home sale and purchase. Their effort, care and communication are second to none.

Rebecca · 19 October 2023

Agent replied · 15 June 2024

Thank you for your fantastic review of Farrell Heyworth. We are thrilled to hear that Gina, Gareth, and Reiss provided you with an amazing experience during your recent home sale and purchase. Their dedication, care, and communication are truly appreciated. Your satisfaction is our priority, and we're delighted to have been a part of your property journey. Should you ever require our assistance in the future, please don't hesitate to reach out. Wishing you all the best in your new home! Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

Paula promised us the world then failed drastically. Told us we were vulnerable people(how down right rude) and would sell our house no problem as she had people lined up for our house size/type. She said she's come to a meeting to help us buy a new build as she new the people and her bargaining skills were what we needed. However she managed to get 2 viewings for our house then we never heard from her again.

L · 16 June 2021

5/5

Google

We sold our property through Farrell Heyworth, wow what a great company, from speaking to Stevie at the beginning to the sale being completed within a matter of weeks. It was a breeze, we was keep up to speed at every stage, nothing was to much trouble, highly recommend 5+

Suzie · 16 June 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Stevie and our Westhoughton team. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

5/5

Google

Extremely friendly and knowledgable service from Jacqui at the Chorley branch. Already being sent some potential properties that might be of interest to me. Thank you

Anna · 20 August 2023

Agent replied · 15 June 2024

Thank you for your kind words and positive review! We are delighted to hear that you had an excellent experience with Jacqui at our Chorley branch. Our team takes great pride in providing friendly and knowledgeable service to all our valued clients. It's wonderful to know that Jacqui has been proactive in sending you potential properties that match your preferences. If you have any further questions or need any more assistance, please don't hesitate to get in touch. We are here to help you find your ideal property and guide you through the process. Once again, thank you for choosing Farrell Heyworth. We look forward to assisting you further and making your property search a smooth and successful one! Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Paula, Cora and the team were highly responsive and very helpful. We chose FH because they offered tips and advice that other estate agents failed to spot. Thank you for all your help.

Gary · 16 June 2020

4/5

Google

Very friendly service from Farrell heyworth gave us very informative information about selling our property on the current market would definitely recommend

Deborah · 18 November 2023

Agent replied · 15 June 2024

Thank you for taking the time to share your positive experience with Farrell Heyworth. We're pleased to hear that you received friendly and informative service to help with selling your property. If you have any more questions or need further assistance, please feel free to reach out. We're here to support you throughout the selling process. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Liz arrived on time and showed me around. Very professional and helpful viewing.

Raiph · 16 May 2024

Agent replied · 15 June 2024

We appreciate your feedback on Liz's professionalism and helpfulness during your viewing. If you have any more questions or need further assistance, please don't hesitate to reach out to our team. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Fantastic experience, lovely, friendly and very knowledgeable! Would recommend

N · 27 July 2024

Agent replied · 24 August 2024

Thank you for your wonderful feedback! We're delighted to hear that you had a fantastic experience with us and found our team to be lovely, friendly, and knowledgeable. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

First time buyer here, so full of questions! Communication from Debbie has been second to none, thank you for all your insight & knowledge so far. Highly recommended!PositiveResponsiveness

Emma · 16 June 2021

4/5

Google

My financial advisor Anil was really supportive and helped me alot with the mortgage process and he always made time for me asap whenever I needed him.PositiveResponsiveness, Quality

Adam · 16 June 2021

5/5

Google

Myself and my partner Jess have recently put a deposit down for a rental property and had nothing but amazing service throughout the process. We are still new to renting and still finding our feet, Farrell Heyworth team at Chorley have made it a very smooth experience as well assisting us with anything we were unsure about. We honestly can not recommend them enough, excellent service, very polite and always with a smile on their faces! Thank you so much for everything! ♥️

Adam · 16 June 2020

5/5

Google

Amy Pass has handled my sale very well. I was kept informed every step of the way. A painless process. Thankyou

Jack · 18 November 2023

Agent replied · 15 June 2024

Thank you for your kind words regarding Amy Pass and the handling of your property sale. We're delighted to hear that she kept you informed at every step and that the process was painless for you. Should you have any more real estate needs in the future, please feel free to reach out. Thank you for choosing Farrell Heyworth. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Having found our rental property with farrell heyworth we couldn't be any happier, the staff are all so friendly and helpful with anything we have needed. We dealt mainly with Stevie and she who was extremely professional and kept us updated throughout the process. Could not recommend Farrell Heyworth enough!

Declan · 17 June 2019

Agent replied · 15 June 2024

Dear Mr Platt, Thank you for your kind review. I'm delighted to hear that you've received such fantastic service from the Bolton team when finding a property to rent. Our staff work really hard to ensure they provide regular professional communication, and they will be extremely pleased to hear this has been the case for you. We wish you all the best in your new property. Kind regards, Chris Heyworth - Director

5/5

Google

Had an excellent experience with Farrell and Heyworth. Amy who assisted us made the process easy and simple throughout.

Callum · 18 December 2023

Agent replied · 15 June 2024

We're delighted to hear about your excellent experience with Farrell Heyworth and the assistance provided by Amy. Making the process easy and simple for our clients is a top priority. If you have any more feedback or if there's anything else we can help you with, please feel free to let us know. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Recently sold through Farrell Heyworth. Dean was excellent throughout keeping us informed of the progress of the sale. Very professional in what was a difficult time!

Joe · 16 June 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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