Waterfords Chobham reviews

★★★★★ 5/5

Trustpilot

The Best Service

Darren and the team at Waterfords Yateley have provided top notch service for the sale of my mother's property recently. We had a short chain with no estate agent representation at the top end, but Darren filled in the missing gaps and got the sale moving at every point where it seemed doomed to come to a crashing halt. He managed my mother's expectations well and was always on top of efficient communication skills, pity solicitors cannot provide the same customer service and interest in their client's sales. Highly recommended and many thanks again for all your work.

Drew · 20 March 2017

★★★★★ 5/5

Trustpilot

Excellent Service

This is the first time we have let out our property and can honestly say that Waterfords helped us through the minefield of finding a tenant, ensuring that all was in order with references, etc and managing the rent collection and property inspection - which was brilliant seeing as we moved to the other end of the country.Shelby Hammond in particular has made a real difference to our experience - she has been efficient and friendly but remained professional at all times and if I am honest it is her excellent customer service that has secured our decision to come back to Waterfords when our current tenant moves on or we decide to put the property up for sale. Thanks Shelby I hope that Waterfords realise the difference you have made to those whose properties you now manage.

Mrs · 6 March 2017

★★★★★ 5/5

Trustpilot

Excellent service and communication (Camberley branch)

Waterfords acted for my father's sale and we were extremely pleased with the service we received and the experience as a whole (for my father particularly, who hadn't moved for 46 years!). Joe was always cheerful and professional and he kept us informed of progress regularly. A comment today, from the sales team where my father purchased, was how refreshing it was to deal with an agency that didn't need to be constantly chased. Joe has been a pleasure to deal with and we'd have no hesitation in recommending him and the other equally professional members of the Camberley team.

Nicola · 27 February 2017

★★★★★ 5/5

Trustpilot

Impressed with the professional service

My wife and I originally used Waterfords, a few years ago, to sell my mother's house (when she died). Darren and his team were so supportive and kept us informed of progress from start to finish.We have recently carried out extensive improvements to our property and asked Waterfords for a current valuation. Darren Waters visited us, told us about current market conditions and then checked-over our property and gave us a very sensible and encouraging valuation.Although we are not currently in the market to sell our property, Darren spent time with us finding out what sort of property we would like and what are key requirements are. We would have no hesitation to place our current property with Waterfords if a suitable buying opportunity arose.

David · 18 January 2017

★★★★★ 1/5

Trustpilot

Avoid the lettings department at all costs

As a professional landlord I have to say avoid Waterfords lettings at all cost. They make commitments and then do not follow though at all. Then change their story. Totally and utterly dishonest.Further to you response below again totally inaccurate, you had from September until the end of November to get this deal right. You failed to understand the notice period of the tenant ( it was 3 months) not the dates you originally stated. ( 2 months) You had 2 days to do a check out report ( between tenant moving out and us moving in) and you failed to do a full checkout report in this time. You also had three weeks to book a check out report. You attended the property on the morning of completion and stated the landlord would rectify damage and clear rubbish and you would have cleaners in . This is in front of two witnesses and myself and in writing below.You have the audacity to tell me now that I misunderstood what rectify damage and clearing rubbish / cleaning meant. You then change the story, we paid for the tenant to move out, I would get your story straight the next time you reply.There is not much to be understood in your email 9 days before completion :" @waterfords.co.uk>11/21/16to me Hi xxxxxx, Yes, the tenant is responsible for ensuring the property is professionally cleaned for the checkout. Marks on walls do come under fair wear and tear to a certain extent, therefore, it does depend how bad the walls are. The checkout report will determine what the tenant can be held liable for. As for the light over the broken door and cupboard doors not fitting, this is property maintenance which the tenant is not responsible for. Kind Regards, XXXXXXX"Pretty sure that your email states the property will be professionally cleaned and any damage the tenant will be liable for ? Such as setting fire to the conservatory doors !!!

Mr · 17 January 2017

★★★★★ 5/5

Trustpilot

Personable, Professional Service

After having two previous agents trying to sell my property without success, I was thoroughly impressed with the personable and professional service I received from Waterfords. A sale was made within 2 weeks of signing up with them. The thing that I have been impressed with most, is the after service with the whole team, but in particular Joe Joyce. He kept in continued contact with me throughout the stressful exchange of contacts period and was just brilliant ! I would recommend Waterfords if you want to sell your house.

Cahill · 17 January 2017

★★★★★ 5/5

Trustpilot

Absolutely first rate service

Can't rate these people highly enough, they deserve 10 stars at least. They got us full asking price and the follow up service and communication to ourselves, our buyer and both solicitors through what was a fraught few weeks before Christmas was second to none. All the staff were very friendly, helpful and proactive and kept us up to date on a regular basis. I am sure that if we had gone with an online agency we would have ended up with an offer less than the difference of the fees and would definitely not got the incredible back up service.

Karen · 17 January 2017

★★★★★ 5/5

Trustpilot

Moving House After 50 Years.

From very first contact Daniel and team provided us with a very personal and attentive service. We were moving our parent's who are 81 and 87 years old from their property in London that they have lived in for 50 years, not an easy task when you also take into account health issues. Daniel took all this into consideration at every phase of the move and we felt totally supported and understood. Waterford's attention to detail and service was then finished off with a very thoughtful card and gift on moving day. A big thank you for Daniel and team for helping us achieve what felt like an impossible venture.

Mrs · 14 January 2017

★★★★★ 5/5

Trustpilot

Excellent service from Yateley Team

Would recommend Waterfords of Yateley. They were professional and kept us informed throughout the process.Chris updated us every week about the chain and the solicitors. If we had a query we could ring up Chris, if he was out a member of his team would pass on the message. You could guarantee that Chris would contact you later that day or first thing the next morning. Everything was going smoothly until one week prior to the move date when our removal company decided that they could not move us on the 29th November. We rang Chris and he pulled out all the stops and found a removal company that could do our date,we rang the company and booked them straight away. We would highly recommend WATERFORDS of Yateley.

Maria · 7 January 2017

★★★★★ 4/5

Trustpilot

There were a number of issues arisi …

There were a number of issues arising from having agreed to a move date before everyone was ready to exchange. The agreed move date could not be met because the paperwork took longer than expected which resulted in people in the chain becoming irritated and numerous attempts to agree another date. It is unknown if the push to agree the original date came from the agents or from someone in the chain keen for an early move.However, when one of the people in the chain decided he might not go ahead, Waterfords pulled everything back on track, exchange happened and the move is about to take place. Waterfords earned their fee.

Mrs · 29 December 2016

★★★★★ 5/5

Trustpilot

The nightmare before Christmas - with a happy ending

The team led by Kris and Michael were brilliant throughout - what looked like a very straightforward sale turned in to a last minute race to complete n the week before Christmas. At all times they put the pressure on the right people and kept us informed...honest but reassuring. When it all looked as though it would fall apart, they were offering practical advice and calming us down. Finally we exchanged and completed in 45 minutes.....with only 3 hours to spare before the whole thing collapsed and we would have to move back in to our old home. Thanks Guys!!!

Sir · 20 December 2016

★★★★★ 5/5

Trustpilot

Not quite dunmoving

Darren came to view our property and happily gave us an unexpectedly good estimate without overpricing. We had some 18 or so viewings and an acceptable offer before we had found our own house. Eventually, Waterfords themselves had a property suitable for us and so we ended up having them for sale and purchase.Joe was our main helper from start to finish although I would also thank Bradley and other colleagues.They were polite and professional and maintained hands on contact with the vendor and solicitors for both parties.We are happy to recommend them.

Keith · 10 December 2016

★★★★★ 5/5

Trustpilot

Couldn't recommend highly enough

We have had a stressful move, in no way due to Waterfords, & the fantastic service we have received from Bradley & everyone at Camberley has been exceptional. Nothing is too much trouble & they definitely go above & beyond. Communication is first class & we felt informed at every stage of the process. From first viewing to completion, Bradley has 'owned' the process & I think I will actually miss speaking to him once we're settled in our new home! Shattered every negative perception of estate agents & we wouldn't use anyone else except Waterfords in the future. Recommending them to everyone!

Jenny · 8 December 2016

★★★★★ 5/5

Trustpilot

Very helpful

We sold and bought through Waterfords Estate Agents in Yateley. What should have been a very straightforward transaction (only 3 houses in the chain: First time buyer - Us - Probate property) was very very slow. Our solicitors were very difficult to get a hold of, and were not any good at communicating important information/making any kind of haste. Kris was always available, and called the solicitors repeatedly until he was able to get through and obtain an update (something which we were not able to do). He worked tirelessly, and did all he could to be of help. Without all his help, I doubt we would have been able to move in before Christmas. I would absolutely recommend their services.

Yeri · 5 December 2016

★★★★★ 5/5

Trustpilot

Excellent from start to finish

A huge thank you to Charity and her team at Waterfords in Fleet for offering a professional service throughout. Nothing was too much trouble, calls returned promptly and everything was explained throughout the whole process. Any problems that did arise, a quick call to Charity and it would be sorted swiftly. Would not hesitate in recommending Waterfords Fleet Branch.Also a thank you to Adam (who I understand has moved to the Farnham branch) for visiting us initially to discuss selling our house; no hard sell, no pressure, just genuinely nice people to deal with.Thank you to you all.

Kim · 11 October 2016

★★★★★ 5/5

Trustpilot

Brilliant customer service

Bradley Joyce was top notch in navigating us through our purchase , what should have been a speedy cash purchase turned out to be a little more of a nightmare through a problem with a lease extension.However persistence on Bradley's part got it all sorted out in a reasonable time frame he answered his phone returned my calls gave me answers and kept me sane !!! If it wasn't for Bradley we would have walked away however through his hard work and my moaning he got it all done.Would have no problem recommending Waterfords and Bradley for branch manager.Wayne @ Clare Stan the dog

Wayne · 8 October 2016

★★★★★ 5/5

Trustpilot

A very good friendly service.

Well what can i say? Quick, Friendly staff, great service given. i am a landlord who has has a rental property now for some years. so have worked with a few agents in my time both good and bad. Waterford's without doubt hits the very good box. I dealt with Hannah Cox from the farnham branch, she was exceptional. its nice to have the agent listen and work with the landlord while property improvements were happening.tenants were found within 10 days of the property being ready. so really couldn't ask for more. hopefully. I don't think i am the lucky one as i have read most of waterford reviews.... Well done Waterfords, please continue making the housing market a pleasant place to be....

M · 12 September 2016

★★★★★ 5/5

Trustpilot

Fantastic

We were first time buyers, so felt nervous going into the process and had A LOT of questions. Sarah Turner at Waterfords was so patient, helpful and reassuring and took the time to explain things in depth to us.Her comunication was brilliant from start to Finnish, keeping us informed of any changes and updates and we really felt she was genuine in her care and guidance for us as buyers. We would highly recommend using waterfords especially Sarah Turner.

Debbie · 20 December 2017

★★★★★ 4/5

Trustpilot

Most challenging 7 months to date

Waterfords were very keen to sell our house for us and through not fault of theirs (unless someone is going to tell us differently) we lost the first two buyers but they were quickly replaced 😄😄. The 3rd set of buyers were very keen to purchase come what may and offered full asking price but unfortunately at the bottom of this chain was a very greedy investment buyer and took every opportunity to make life difficult for everyone.After 9.5 weeks of the offer excepted we have exchanged. Our main frustration was lack of contact during the most difficult times. Very early on we asked to be kept in the loop at all times and this did not happen. Toward the end of this journey I cannot thank the Girls in the Waterford office enough. One for finding our buyer and two for getting to exchange. I feel it is alittle strange that the Managerwho was dealing with our sale suddenly vanished last week completely with no explanation🤔🤔🤔🤔🤔.

Willow · 11 July 2016

★★★★★ 5/5

Trustpilot

Fantastic all round!

We recently exchanged on a propert in Frimley Green and I can't fault the customer service we received. We were mainly in touch with Joe but everyone in the team was fantastic. Joe was absolutely brilliant from start to finish. We had a very stressful, rocky road for various reasons and Joe dud everything in his power to sort things out. He was in touch regularly and always had a clear picture of what was going on. Although I'm never moving again (?!) if we do I will be using Waterfords 100%Many thanks Michele and Chris Harper

Mr · 8 July 2016

★★★★★ 3/5

Trustpilot

Mixed experience.

Having rented my property through the Camberley Branch I was very pleased with the staff especially Emily and Stepben but have mixed feelings with regard to the management side, initially not having one individual person looking after my property who I could contact if I had a problem, this has since been rectified but still sometimes have a problem contacting and getting a reply in a reasonable time.Mr Clive Warner. letting side of my property though the Camberly branch was very good

Clive · 30 June 2016

★★★★★ 3/5

Trustpilot

Mixed Experiences

From the beginning the staff at Waterfords set up a weekly communication to keep me updated with regards to my purchase.One negative would be the lack of knowledge/experience that was evident in terms of the details surrounding my 'complex' purchase (chain, extending lease, POA.) However the last 2 weeks of the process (typically the most stressful) we spent engaged with an agent called Emma Holland. Simply put I cannot recommend her professional approach and services highly enough. Emma's constant correspondence, explaining details about the next steps, together with the rappor she clearly has within the industry and her pro-active approach, re-installed us with confidence. To that end we were finally able to exchange after what seemed 17 weeks of agony. Thanks Emma.

Mark · 29 June 2016

★★★★★ 5/5

Trustpilot

Sold in Sandhurst via Yateley Branch

Was recommended Waterfords in Sandhurst by a friend predominantly because of how impressed my friend had been with Emma Holland who works in the Yateley Branch. I couldn't agree more - she is professional, friendly, efficient and totally understands how stressful this process is. Even when I was fractious and impatient she responded to me with calmness, kindness and understanding and always did her best to move everything forward. Even when she could not get an answer to the query because of third parties not returning calls she always contacted me to let me know either way so that we never felt forgotten or over looked. The whole process took six months due to the bottom of the chain falling through twice, but this was nothing to do with Waterfords and Emma was informative and proactive all the time. Our buyers stated to me that she was the only agent who actually did anything and they really rated her too. Many thanks.

Jessica · 3 June 2016

★★★★★ 5/5

Trustpilot

Amazing

I would just like to say how amazing Waterfords in Yateley have been with selling our old house and buying our new house! I have never experienced an Estate Agent like Waterfords! From day one when I called and spoke to Emma…she was so friendly and professional and has been throughout. She has gone over and above anything I’d expected and can’t thank her enough. She sold our house in 2 days and secured the house we wanted. She kept us up to date throughout, she chased solicitors and genuinely cared about us and getting us our dream house. The Customer Service was exceptional! The rest of the Waterfords office were amazing too. We can’t thank them enough for everything they’ve done and we love our new house!

Steph · 3 June 2016