Waterfords Chobham reviews

★★★★★ 5/5

Trustpilot

I don't usually write reviews...but feel I need to make an exception

The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents.

SO'C · 7 February 2025

★★★★★ 5/5

Google

I purchased a property through Waterfords in Chobham. Darren was extremely helpful throughout the whole process. From ensuring queries were followed up promptly to even measuring an area of the garden so that I could order some furniture! On moving day I was left a lovely welcome package & the handover was smooth. Thank you for all that you did to make this a smooth purchase & I wouldn’t hesitate to buy or sell with you in the future! Lynn

LYNN · 16 April 2023

★★★★★ 5/5

Google

A big thank you to Darren and the whole team at Waterfords for the sterling work done on the sale of my father's house. The professionalism and attention we have received from you all, especially working at one removed with my father being mostly out of the loop due to ill health has been without compare. A great result, would highly recommend

Malcolm · 24 March 2024

★★★★★ 5/5

Trustpilot

Sandra at Waterford’s Camberley

I have had great service from the Waterford’s team in Camberley,who have been dealing with the sale of my flat. I must give special mention to Sandra though who has been my most regular contact keeping me well informed throughout. There have been various delays with solicitors acting and she has been vigorous in chasing them. She has really pushed especially in the last few weeks to finally get the sale over the line ( contracts exchanged at least anyway ) and for that Sandra deserves my heartfelt thanks . Very happy to recommend Waterford’s based on my experience.

Philip · 4 November 2022

★★★★★ 5/5

Google

We bought a house in Chobham via Waterfords in August 2023. Darren and Tom were friendly and supportive throughout the entire process, answering all our questions promptly and with transparency. We were kept informed on the status of the chain regularly until completion. No hidden fees, no tricks - just honest and professional service by the Waterfords Chobham team, highly recommended.

Gal · 24 March 2024

★★★★★ 5/5

Trustpilot

Highly professional & experienced team

Very pleased with the services from Waterford. Alexsey is a thorough professional right from the moment we met him. He was very pleasant to meet, nice hospitality, very patient, highly professional, and showed us around the property giving us every detail that helped us in learning and making a decision about the property. He was very kind in helping us out in the offer process as well and guiding us in stages where we got stuck. He paid attention to detail, his response was timely, he followed up to make sure things are running smooth and made the process very easy for us and we could not have asked for more. Highly recommended this team of Alexsey and Matt.

Shakeel · 13 October 2022

★★★★★ 5/5

Trustpilot

A difficult situation arose for me as…

A difficult situation arose for me as Landlord and for Rob Hawkins of Waterfords when my tenant after only 3 weeks occupancy needed to leave. Prospective viewings were made difficult to arrange due to lack of co-operation from the tenant, but Rob and his team held on with dogged determination until a new tenant was found. Throughout I was reassured and kept informed of progress in a very difficult situation and I highly recommend Rob Hawkins and his team.

DIANA · 22 October 2022

★★★★★ 5/5

Trustpilot

Great service!

I have been a client of Waterfords for some time now, and have only good things to say about the service recieved. The thing I consistently notice with the team is the all round upbeat attitude. There is never any pressure when speaking with them and we have built a good working relationship. The team have a good insight into the market, and I have been highly impressed by how quickly they have been able to let my property.

Charles · 8 September 2022

★★★★★ 5/5

Trustpilot

Great service

Really impressed with Waterfords from start to finish. We bought a property through them and found them to be very professional and helpful at all stages. We mainly dealt with Henry who was very good at staying in touch and keeping us updated with the progress of the sale. Henry was always happy to answer questions for us or seek answers from the vendor and got back to us promptly. Our house purchase went through very quickly and smoothly and Waterfords were a big part of that.

Gemma · 18 July 2022

★★★★★ 3/5

Trustpilot

Mixed up communication to find rental property....!

I used the Fleet, Hants office to try and find rental properties in the Fleet area. Had a viewing in Fleet on 14th June for a rental flat. I took time off work and cancelled a meeting in order to make the viewing at 3.45pm. The gentleman who met me from Waterfords was friendly and knowledgable. I loved the flat as soon as I got home I made an offer to rent. Only to be told that there was already an offer for the flat. Naturally I was disappointed and the gentleman I spoke to told me they were happy to submit my offer, I wondered why? So submitted my offer. Heard nothing then called the Fleet office the next day and they gave me no further no updates on the flat. Ten minutes after I ended the call they called me back to tell me that my offer had been declined and the Landlord had gone with the original first offer.After speaking to Sam who manages the Lettings department at the Fleet office, he did give me context to what actually happened. He clarified there was a mix up in communication and the Landlord was particularly slow in responding to offers on the flat in question. He did apologise and appreciated the feedback that I gave Waterfords, so am happy to change this review to reflect this

Tariq · 11 July 2022

★★★★★ 5/5

Trustpilot

We are in the process of buying a new…

We are in the process of buying a new home. Oliver Manning from Waterfords is the estate agent selling the property. Oliver has been excellent to work with and has made sure that all our concerns and questions are properly addressed. He ensured that we were able to view the property a second time and has coordinated well between us and the sellers to facilitate a smooth sale / purchase. Oliver is courteous, helpful and diligent and keeps us on our toes without being aggressive. Overall, it has been a pleasure to work with Waterfords and Oliver so far.

SM · 4 July 2022

★★★★★ 5/5

Trustpilot

To keep things pretty short and sweet

To keep things pretty short and sweet, I was personally working with Sandra Krol from Waterfords in the hope of buying a property. She and the team she works with have been fantastic and incredibly quick at getting back to me and resolving any hurdles I hit along the way. Sandra was personally able to secure me a property I had my heart set on with ease and with little negotiation. Along with that, she was very professional but also spoke and interacted with me on a personal level which made then entire process less stressful.

Jlove · 16 June 2022

★★★★★ 5/5

Trustpilot

House purchase

We recently had an offer accepted on a property marketed by Waterfords. Ollie has been very helpful, knowledgable and quick to respond to our queries. He organised a second viewing at short notice for us and quickly arranged to check measurements for the property when they weren’t on the floor plan, going out of his way to get this done. He ensured we had a contact in the office when he was away to keep in touch with and Sandra was also very helpful. Thank you for making it an easy process!

Elisabeth · 30 May 2022

★★★★★ 5/5

Trustpilot

Customer Service that has stood out for the right reasons.

Over the past year my daughter and her fiancee have been attempting to purchase their first home. I have tried to support them and have been staggered at the incompetence and attitude shown by many of the agents we have dealt with who will say anything for a quick sale without any thought to the consequences. It has been an eye opener for all the wrong reasons.Sandra Krol has been the exception and although we have not proceeded on either of the two properties we viewed with Sandra, she has remained friendly and we have never felt pressurised. She has the clients best interests at heart and has stood out for being sympathetic and honest. For that the three of us are extremely grateful. She is an asset to Waterfords. If we do need further assistance in the future we will not hesitate to put our trust in Sandra.

Sue · 12 May 2022

★★★★★ 5/5

Trustpilot

Waterfords - Super Efficient!

Waterfords have been a very friendly and efficient Lettings Agent over the past year and a half.Recently, I came home to find that front door lock would no longer open.I was locked out, with no way of getting back in, with some shopping and my son due back from school within a couple of hours.I phoned Fiona at Waterfords in their Fleet Office. She said she would contact their locksmith and get back to me. Barely a couple of minutes later she did phone back to say a locksmith was his way and would be there in 10 minutes or so. Stuart was with me within 5 minutes! Had me back in the property a few short minutes later and had replaced the lock and left all within 15 minutes of my initial call. A big thank you to Fiona and Stuart

Martyn · 4 May 2022

★★★★★ 5/5

Trustpilot

I have had a great selling experience…

I have had a great selling experience with Waterfords in Chobham. They have been extremely proactive in finding viewers for our property even at a difficult time of year. They keep in regular contact and come up with lots of good ideas for keeping things fresh and attractive to potential buyers. In particular Oliver Manning and George Fenton have been super friendly and helpful and always gone the extra mile to accommodate viewings, even eventually marketing our buyers property and helping them to sell it in order to speed our sale along. Five star service at Waterfords.

Faye · 4 February 2022

★★★★★ 1/5

Trustpilot

WATERFORDS - DO NOT USE THIS EST AGENT

Awful experience DO NOT USE THIS AGENT Do not sell your house via Waterfords BE WARNED We found a great house ticking all boxes, location family within village size all worked for us.However we experienced a long battle of total incompetence lack of knowledge with the agent “Waterford”We would never recommend this company. Generally dealt with the manager in Yateley Hampshire his name is Sean Liam, sales assistant who clearly tried, had basic knowledge needed to contact manager to get answers to our questions, lack of training or investment, Sean, sadly is not a great example.Resulting with an outcome of having to get back to us with all questions unanswered then given wrong information or lies.Plenty of blagging took place, great investment of quality training ! In our opinion.Liam clearly has witness shocking treatment to Waterfords clients via Sean the manager. “Wrong”Sadly we constantly had to contact Liam as Sean never took our calls, yes, this is the manager.Clearly Sean doesn’t do this work only maybe valuations ?I can confirm we stood outside branch - Waterford in Yateley, called branch Liam answered asked to speak to Sean who was sitting next to him, told Sean was out of office on a valuation all day (lies) we were watching them both.Our viewing, was an empty house, when we asked basic questions regarding property, equipment, white goods floor heating house sale information and understanding, situation reason empty house etc we were told get back to you. Eventually got limited information and went online myself, making Sean aware information requested was accessible online. (Not a secret) Information at final stages were not collected from agent via solicitor caused weeks of delays information not chased but forgotten deadlines lost.We encountered additional costs of storage charges plus accommodation because we had sold, completed on our house sale (empty property) what was the problem.In end we contacted management companies builders and informed both solicitors information they should be addressing to support the sale.We did this in the branch ourselves in front of both of them.Agent “Waterfords” were so shockingly unhelpful I appreciate another branch could suffer this feedback so yes have an open mind.But be warned, I had to chase daily and all I got was lies after lies yes I felt reassured at the time, but they were not ever telling the truth.One star disgraceful estate agent Final nail in coffin Half our keys were missing to house unable to open doors.Called Waterfords for help Ans - not my problem, this is the absolute truth Honest It’s taken us months to recover Aware a reply will could come back with loads of excuses defending company untruths exaggerations etc possibly sick lies but this is not the case Shame on you Waterfords Yateley

Angela · 12 January 2022

★★★★★ 5/5

Trustpilot

At Last!

We have been dealing with Shaun Barnes from Waterfords in Yateley for the last 3 years and finally moved in December 2021. Throughout all the trials and tribulations, Shaun and his team remained very professional and were instrumental in securing a suitable buyer and pursuing the chain with diligence and patience right to the end. We would highly recommend Shaun as Branch Manager to anyone considering selling a property. The best agent in Yateley. Many thanks again. John and TracyJanuary 2022

Tracy · 7 January 2022

★★★★★ 1/5

Trustpilot

lies, blackmailing, poor attitude

Wouldn't recommend Waterford. All other reviews are not legit.. They keep asking for positive reviews (and asked me as well) to win some kind of estate agent reward. Also very dishonest, people who do viewings (they know very little about the area, about the property and call airborne heating system a gas central heating and electric heating something else, shocking really). They didn't tell me a few very important thing about the property, I would never move in if I knew that! That's not the way to treat your customers. You are trying to rent out properties but make very little effort to do that.Vetting proccess takes ages, I mean its never ending , though I have no issues with anything.When it comes to maintenance.. If you are dealing with Fleet branch you will be dealing with Fiona.. the property maintenance manager (as she is the only one there, hence calls herself a manager), dealing with her is very difficult. Very unefficient, lazy, keeps lying and ignoring questions and she keeps contradicting herself in her emails. Lack of training or common sense or education, hard to tell. The maintenance company they use ( WHITE KNIGHT ELECTRICAL CONTRACTORS ) is very poor (sister company). They are very rude, don't let them in your house! Not sure how they still operate with that kind of service and quality of work (very unprofessional). They will charge you for work they've never done (applies to landlords), the way they treat clients is a separate issue.Stay away from Waterfords if you are a tenant or landlord.

Alex · 3 December 2021

★★★★★ 5/5

Trustpilot

Highly Recommended

Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.

Penny · 29 April 2025

★★★★★ 5/5

Trustpilot

Just want to say a massive thanks to…

Just want to say a massive thanks to James Hughes at Waterfords who today went above and beyond to secure my property purchase today after some amazing nightmare dramas during my completion day which nearly resulted in me loosing out on my completion,He spent the entire day going back between me the seller and both solicitors to try and secure the deal and has been instrumental throughout the whole process for the completion to happen. Without his help i am not sure this completion would ever have happened. Really can not thank him enough and will definitely recommend in the future

Mike · 12 November 2021

★★★★★ 5/5

Trustpilot

Using an Agent to manage my property has been crucial. Waterfords have been an excellent choice.

I am very happy to have chosen Waterfords to manage the property rental of my home. Fiona Marchant is my contact and she is always reliable and available to deal with communications from my tenants and me. It is very reassuring to have all enquiries dealt directly and quickly by her, especially as she knows the property. She is great at liaising between all parties and has arranged necessary quotes for work needing to be done, including after high winds. It saves me a massive amount of stress and running around trying to get help when I am not even in the country and am 8 hours adrift. It's reassuring to know that my tenants are always well looked after.

Beastie · 2 November 2021

★★★★★ 5/5

Trustpilot

Great service from Ellie and the rest of the team at Waterfords

Overall, Waterfords have provided great service so far. My interactions have been with Ellie Leahy and Kelly Thomas who really made a positive difference to the customer service. Ellie was polite, very attentive, professional and supportive throughout the process which was somewhat daunting as a first time renter. Credit to her as she made each stage of the process as straightforward as it could be. Kelly has been great in solving any property queries and supporting in the move in process. Thanks to Ellie and the rest of the team at Waterfords I’m now a happy renter in one of their properties. Highly recommend Ellie and the rest of the agency.

Tom · 24 October 2021

★★★★★ 5/5

Trustpilot

Ellie and Rob!

Amazing service from Waterfords and this was all thanks to Ellie and Rob!Ellie is polite and super helpful! It’s my first time renting and I couldn’t have had a better experience. I viewed the property with Rob 3 days ago, he’s very polite and friendly and answered any inquiries that I had and explained everything that I needed to know. Yesterday I got the phone call of congratulations from Ellie and received the paperwork. Nothing is an issue or hassle. Quick and amazing service! Will be using Waterford’s in the future for sure :)

Amy · 19 October 2021