Waterfords Chobham reviews

★★★★★ 5/5

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Ellie is a diamond!

Amazing service from Waterfords and this was all thanks to Ellie - she is amazing, polite and super helpful! It’s my first time renting and I couldn’t have had a better experience. I viewed the property with Ellie 2 days ago, she answered any inquiries that I had and explained everything that I needed to know (as it was my first time) I received the paperwork yesterday. Today, everything has been completed and will be sent off for referencing tomorrow! Quick and amazing service! Will be using Waterford’s in the future for sure :)

Leyla · 8 October 2021

★★★★★ 5/5

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Excellent Letting Service. Highly recommended!

I am a tenant and now is nearly 2 months that I have moved in to a properly which was secured through Waterfords. This is the first time I have dealt with Waterford Estate Agents. First thing first, I am very impressed by the professional service I have received from the Waterfords Team. Since beginning, the Director of Letting, Sam Carlton was very professional and quick on managing the negotiation with the landlord. He made very easy for us and reinforced our opinion that this was a house for us to move in. Later on Ellie Leahy took it over and she was above and beyond with her service, answering any questions and helping us going through a quick process to secure the property. Kelly, the Move in coordinator was also excellent, she responded on time and handled any questions or clarification we had with care and professionalism. Sam Airfield is great too. After a week we moved in she called me, welcoming to the new property, and informing what is expected from her as the main contact for any property related issues during the tenancy. This made me feel good and assured that we will not have any more the bad experience we had with the previous tenant/agent. She is friendly, helpful, and reliable on what she says, and it has been proven with how quickly she managed to solve few maintenance issue we had, engaging closely with the landlord, who by the way seem to be nice! (sorry I am jumping to the landlord, but I had really bad experience in the previous years, so I can’t hold myself to express my appreciation to people who are nice, even if I don’t know them personally) All in all, I am very pleased with Waterford’s Team, nice professional people that offers great service. I wouldn’t hesitate to highly recommend Waterford to anyone!

Ylber · 30 September 2021

★★★★★ 5/5

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Sam Arfield at Waterfords lettings …

Sam Arfield at Waterfords lettings gives us , as landlords, an excellent service . She is friendly , helpful and reliable and is always happy to listen if we need to ask for advice or help, and queries such as appliance breakdowns are dealt with quickly and efficiently The rest of the team in the lettings department are great , when the property has needed remarketing for new tenants Sam Charlton is really helpful , nothing is too much trouble . I wouldn’t hesitate to recommend Waterfords lettings

L**h · 10 September 2021

★★★★★ 5/5

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What a breath of fresh air…

What a breath of fresh air Waterfords are! From the get go, they have been professional, thorough and a pleasure to deal with. Elise, who we have been speaking with, has been amazing. The viewing we had a couple of days ago was a real pleasure (a strange thing to say about a house viewing, I know!). Elise was more than prepared, she answered all of our questions before we even asked them. The level of detail in both the handouts and the actual viewing was brilliant, this is clearly an estate agent that takes pride in its reputation! Although we didn't make an offer on this particular property, I hope we are able to find our next home with Waterfords!

Phil · 16 July 2021

★★★★★ 5/5

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House sale viewing

Although we didn’t go for the particular house we saw with Waterfords in the end, we could not fault the agent Elise Griffin.Elise was professional yet friendly; fully engaged during the viewing, provided us with a brochure including helpful info (boiler age, water meter presence, utilities etc) in addition to the standard agent information. Crucially she was also excellent in keeping in touch after the viewing without making us feel pressured.Hopefully we’ll find the right home for us soon but I wouldn’t hesitate to go through Waterfords as an agent again.

Fatima · 16 July 2021

★★★★★ 5/5

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Communication faultless- Josh

Me and my partner has been very impressed with Waterfords and mostly Josh. Josh has been hands on from the beginning, he has been flexible, consistent and communication has been faultless. When viewing the house, Josh was not only knowledgeable in telling us all about it, but wasn’t hiding behind any issues the property had. His turn out was exemplary and dressed professionally. very welcoming to both of us. Highly recommend

Ben · 11 October 2022

★★★★★ 5/5

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Fantastic

I chose Waterfords as they promised me they would get the best price possible for my property and they did. Luke valued my property and was excellent, professional and knowledgable. My flat sold in less than 2 weeks after just 4 viewings. As the sale progressed, I worked with Tom from the Fleet office who was fantastic. He always kept me updated, acted professionally and was always responsive to calls and emails. Thank you to Ben, Luke & Tom, I really appreciate it.

Lucy · 22 June 2021

★★★★★ 5/5

Trustpilot

Top class service every step of the way

Top class service every step of the wayHaving rented my house in the past through different estate agents and receiving some pretty poor service, I was very keen to find someone I felt comfortable with and trusted this time around. Waterfords were recommended to me by a friend so I phoned up and Matt Blackman came out to provide a valuation and discuss service levels. Right from the start Matt was first and foremost, clearly a good guy, he was super professional, friendly and really helpful talking me though all the options and how they work. Talking though some recent successes they have had and market conditions, he suggested we market the property at a higher rate than I originally anticipated and we agreed on rates and terms very easily. Unfortunately there were some hold ups on my side with the dates, but Matt was so patient, and never pestered (unlike a lot of agencies) and called me every time on our agreed catch up dates, which I really appreciated. Once we had some dates in mind, Matt came back out and took some great photos to market the property which went live on Rightmove the same weekend he took them. By the following weekend, we had a series of viewings all nicely grouped in to one afternoon which was very helpful, and an impressive turn around time. I popped in to the office to drop some keys off and met with Rob Hawkins, a colleague of Matt, who was also excellent and talked me through the viewings and the process very concisely, again alleviating any concerns I had and answering all of my questions. Long story short, one of the viewings offered on the property at the full asking price after the first weekend, which was great! Rob called me to convey the offer, talking me though all the details, the tenants and their backgrounds, as well as some finer points around furniture etc. Which was all very agreeable. To summarize, Every step of the way I felt as though nothing was too much of an ask for Rob and Matt and they were both always super responsive to emails and calls. Fundamentally, they are good, approachable guys, they were professional, never pestered and I always felt as though they were working with my best interests at heart. Furthermore, Matt clearly knows his market and I was delighted to secure a higher rental value than I initially anticipated. I could not rate my experience more highly, and I will certainly be recommending Matt and Rob and the rest of the Waterfords team to anyone else I know looking to rent. 5 star service.

Chris · 18 June 2021

★★★★★ 5/5

Trustpilot

First I started talking to Sam who gave…

First I started talking to Sam who gave me the notification that the house was available, then I finished my process with Eliie, they are both very nice people and willing to help when we need.. Ellie was the one who was with me the most in everything, she is a super nice person, friendly, and willing to help with any questions we may have..I was very happy with your work. thank you for everything . great agency and fantastic group!

Diana · 11 June 2021

★★★★★ 5/5

Trustpilot

Great After Sales Service

Our overall experience and dealings with Waterfords Estate Agent at Camberley Branch has been good- the team is helpful. After Sales service has been excellent- in particular, Sandra Krol. As a buyer, I found Sandra to be helpful and would go to the extra mile to help us in a very challenging process. She would also try her best to respond to our queries promptly. So, thank you Waterfords and of course, Sandra- you’re a Star!!Jeanny

Jeanny · 7 February 2022

★★★★★ 5/5

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"Extraordinary "...After recently registering with over 40…

After recently registering with over 40 agents for a daunting project for a long distance "life" move into the area, Sam and the team at Waterfords have been nothing but "extraordinary". Sam really has stood out from the crowd during this unusual time in the property market. "Amazing" sums up our overall experience. Sam personally went over and beyond his remit to  help us in our process. Sam was quick to respond and communicated openly.He built my trust quickly with his integrity and really took the time and interest to understand our requirements. We are new to the area and again Sam was an oracle of information,giving us good insight into the property and area. I highly recommend Sam and the team T Waterford. "Amazing"....,"Well  done"....."Happy:...and "Thank you".

Elaine · 1 June 2021

★★★★★ 5/5

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I am overly impressed with Waterfords…

I am overly impressed with Waterfords from start to finish. I have been searching for a property through them and have found them to be very professional and attentive. From the offset I dealt with Josh who has been dedicated to finding us a property which is something you don’t see in agency anymore. I want to give a massive Thank-you to Josh and the team at Waterfords for looking after us.

Peter · 12 August 2022

★★★★★ 5/5

Trustpilot

So impressed.

We were so impressed with Waterfords right from the get go. The contact before and after the viewing was exceptional. We had a viewing today with Ellie for a letting, and Ellie couldn’t have been more helpful. Ellie was so friendly and so knowledgeable on the property. It was clear from this that Waterfords was a very professional company and, therefore, we knew straight away that we were going to make an offer on the letting. Sam was also extremely helpful in this process, and guided us through the process of securing the tenancy with ease and efficiency, and sorted everything out for us. We were very impressed and cannot praise Ellie and Sam enough. We look forward to dealing with Waterfords as we move into our tenancy.

Bethany · 25 May 2021

★★★★★ 5/5

Trustpilot

Thank you to Ellie

Thank you to Ellie - we recently agreed the rental of a bungalow for my mother in Fleet. It's been a hard slog moving both my parents from Southampton to Fleet through mental ill health. now mum is on her own and needs to be in a rental property nearer me. Ellie helped us through the maze of people offering and was the difference in us getting this property. very helpful, quick to respond and very fair. thank you!

Paul · 30 July 2021

★★★★★ 5/5

Trustpilot

After I decided to use Waterfords for…selling retirement flat

After I decided to use Waterfords for the sale of our Refurbished Retirement Flat ,I was put in the very professional hands of Oliver Manning .Oliver understood this bespoke market and found a buyer within few weeks at full asking price ,Communication was fault less and a completed chain was soon in place with our buyer etc .I would highly reccomend using Waterfords and Olliver and the team .A Gregg

Andrew · 25 October 2022

★★★★★ 5/5

Trustpilot

Highly professional, friendly estate agent. Recommended!

We originally contracted Waterfords to manage our sale in 2018, but, after they'd secured us a buyer, our circumstances changed and we had to pull out. They didn't make a fuss about this at all, and when we resumed our sale in 2020, they honoured their original quote, and still had all the original photos and a key, which made it very easy to come back to market.The team at Waterfords handled the sale very professionally, with regular updates on prospective buyers and honest feedback on how the house was performing on the market. Once they'd secured us a buyer they liaised with the other party and with the estate agent for our onward move to ensure that things were progressing and that everyone was in the loop.Overall we're very happy with their performance and would be happy to use them again in future. We dealt with a number of the team over the years, all of whom were polite, friendly and helpful, but special mention to James, with whom we were most regularly in contact and who was always a pleasure to deal with.Many Thanks Waterfords!

Mark · 16 May 2021

★★★★★ 5/5

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Professional - Michael Thomas Review

I have been looking, continuously for the last month, at properties through variety of Estate Agents and have had a variety of experiences from different agents when showing me around. I have dealt with agents who believe there only role is to open the door, making no attempt to engage in the viewing, have no real idea about the property and one agent who was texting on their mobile phone through most of the viewing! So it was a very pleasant surprise and a big improvement when I had a viewing with Michael Thomes of Waterfords recently. Michael was not only dressed very smartly but also was very professional, fully engaging and made every effort to answer my questions and prompt me with ideas regarding changes we may have wanted to make to the property. Well done Waterfords and well done Michael!

SR · 7 May 2021

★★★★★ 4/5

Trustpilot

Oliver, the Manager at Waterfords, Camberley is great to have representing you

It's difficult making the best of an already stressful event amidst a pandemic, the nail-biting timescales of stamp duty relief, chains breaking down, buyer demands etc. etc. etc. However stressed, upset and despondent I felt at times Oliver, the Manager at Waterfords, Camberley was a steadying and reassuring influence and kept things on an even keel. On the whole I was kept updated with the good and the bad. Oliver worked hard to keep things on track with all parties. He has an even, but commanding temperament which is ideally suited for his role.

Julie · 29 April 2021

★★★★★ 5/5

Trustpilot

James was absolutely fantastic

James was absolutely fantastic. So responsive, professional and always did what he said he was going to do. He was brilliant at getting the sale done. Very impressed. Elise originally showed me around the property and also was brilliant as following up - she was knowledgeable, friendly and very professional. I’d sell or buy with you again and I’d recommended Waterfords to anyone buying or selling. James and Elise did a great job, thank you … Kate

Kate · 29 October 2021

★★★★★ 5/5

Trustpilot

Waterfords Fleet 5*

The team at Waterfords Fleet were a pleasure to deal with throughout the purchase of our first house. From the initial visit, to arranging subsequent visits, patience in answering queries we had, to regularly being available or getting back to us on the same day, it was an altogether great experience. Tom Booker was top notch and assisted by his colleagues Ben and James who were always on hand when he was not available. No complaints here!

James · 26 October 2021

★★★★★ 5/5

Trustpilot

Waterford’s Camberley

We recently completed our purchase of a house through the Waterford’s Camberley branch. Given the current situation and workload in the housing market our seven link chain proved very difficult in closing and that was mainly due to our buyers and issues with their solicitors. Michael Thomas at the Camberley Branch was invaluable in getting this deal completed and worked tirelessly in trying to contact our buyers solicitors to resolve issues that were preventing exchange/completion. Although Michael didn’t have any direct affiliation with our house sale he took it upon himself to go above and beyond to get the job done. He sent numerous email chains copying in all solicitors and estate agents and even spoke to our buyers to give them some guidance and advice as their estate agent (P’Bricks) became invisible after having taken their fee at the beginning of the whole process. Michael and I would speak on a daily basis and he is the type of gentleman that even if there is no information or update, he shall call to advise which is greatly appreciated as a client because as we all know there is nothing worse than being told to expect a call back and it never comes. I genuinely believe that Michael was crucial in getting this deal completed and would highly recommend the Camberley Waterford’s branch. I know if we ever move again, there is only one agent that we shall be using.

H · 26 March 2021

★★★★★ 5/5

Trustpilot

Ellie - lettings

We were having major issues trying to find a short-term rental property to live in while we were having building work at our house. Ellie was very helpful in enquiring with the landlord of the property we were interested in whether they would consider a short term let, and luckily they were amenable to that. Thanks to Ellie's listening skills and open-mindedness to our situation, a potentially very stressful situation for us has been avoided and we now have the security of knowing we have somewhere suitable for our family to live while our home is renovated.

Lynsey · 24 March 2021

★★★★★ 5/5

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Having secured a tenancy with…

Having secured a tenancy with Waterfords our move was handed over to Elise Griffin, again another pleasant experience. All questions we had regarding the property and contracts etc. were answered promptly without fuss. For what is apparently one of the most stressful things you'll do, Elise and the team have made the whole process a painless one, even during these unprecedented times. Testament to Eliese and the teams work ethic. If you're looking to rent a property I would unequivocally recommend Waterfords.

Adrian · 23 March 2021

★★★★★ 5/5

Trustpilot

Sam and Ellie are heroes

I just wanted to thank Samuel Charlton and Ellie Leahy from Waterfords Fleet Branch for making mine and my partner's rental experience so relaxed! We had been let down by previous estate agents during the pandemic and were just about ready to give up on our search, when we found a property with Waterfords. Sam and Ellie both did everything they could to make sure this process was a seamless as possible and helped us with any questions we had. Would 1000% recommend using Waterfords in future. Thank you very much :)

Abby · 17 March 2021