Waterfords Chobham reviews

★★★★★ 5/5

Trustpilot

Thankyou Waterfords for making my move…

Thankyou Waterfords for making my move so easy. Sam Charlton was amazing and made the whole process very quick and stress free. I had limited time to find a property & move and within 10 days of being sent a property by Sam I was settled in my new home! Renting is always a bit worrying relying on other people to fix things that need to be rectified but a few tiny things that needed doing on the property have been sorted within 48 hours. Sam and all the team at waterfords are very helpful and very quick in responding to emails. Thankyou

Susannah · 2 May 2020

★★★★★ 5/5

Trustpilot

We're really pleased that we chose Waterfords...

We're really pleased that we chose Waterfords to sell our house. We'd like to thank Darren, Sarah and Shaun at the Yateley branch - they were very professional and friendly. We also bought our new house through them, so many thanks to Darren for enabling us to view and put an offer on our new home so quickly. But most of all, a big thank you to Sarah - she did an amazing job keeping us up to date with the process and dealing with all the solicitor's issues and questions.

Alison · 17 April 2020

★★★★★ 5/5

Trustpilot

Moving in

Myself and my partner have been looking for our first place to rent and we have found the perfect flat thanks to Issy Jones at Waterfords. Issy has been wonderful, kind and kept us at ease. Whenever we had questions about the property they were answered to the best of Issy’s knowledge and Issy was mindful of what we needed enabling us to find our new home together. Hopefully picking up the keys tomorrow! Thank you to everyone at Waterfords for all your help and support.

Emma · 19 March 2020

★★★★★ 5/5

Trustpilot

Have not managed to secure a rental…

Have not managed to secure a rental property quite yet however have already found Waterfords (in particular Ray Veljkovic) a complete breath of fresh air. Most agents I have been trying to deal with in the area have been extremely disappointing, they never return calls and don't know anything about the properties they are trying to sell/rent. I hope to be able to secure a property through Ray as he very much appears to go above and beyond to look after clients.

Bradley · 3 February 2020

★★★★★ 5/5

Trustpilot

Waterfords Yateley- Keep up the great work!

I would just like to say a massive “Thankyou” to Waterfords in Yateley. From start to finish they have been spot on with communication & advice in all aspects of moving house.I want to give a very special mention to Sarah Turner as she has been amazing & helped my family through every step of the process. She is a total star and definitely a member of staff to keep hold of. I will be happy to recommend them to anyone who needs to sell.

Sarah · 24 January 2020

★★★★★ 5/5

Trustpilot

Returning From Abroad House Buyers

We returned from living in Saudi Arabia for almost 6 years. We were cash buyers looking to buy a property in or around Yateley. The Yateley Waterfords office did a great job for us in providing opportunities. Ultimately we purchased a home in Hartley Wintney through another agent but we wanted to highlight our Waterfords Estate Agent Sarah Turner. Sarah is a personable and knowledgeable agent who kept her focus on our needs as buyers. Sarah was professional in her dealings with us and earned great respect from us as a trustworthy, passionate, honest and caring person. As a very hard worker Sarah brought us opportunities; we made a successful offer on a property (which was subsequently taken off the market) and we made another offer on a property that was not accepted by the sellers. Sarah continued to bring us properties to review for 5 months. Waterfords were the only estate agent to continually keep in contact with us during this time. We thoroughly enjoyed our dealings with Sarah. Special mention also goes to the Yateley Waterfords Manager Darren Walter who provided great support in our negotiations. Overall an excellent experience dealing with Yateley Waterfords Estate Agents.

Ron · 21 December 2019

★★★★★ 5/5

Trustpilot

I would definitely recommend Waterfords…

I would definitely recommend Waterfords to anyone moving. Ryan has been amazing and kept me informed of everything all the time and I never felt I had to keep ringing. It was a great personal touch which is lost with a lot of estate agents. Very professional. Luke and George great as well. Michael was amazing too keeping me informed regarding Solicitors and our buyers and again ringing me often and making sure everything was running along smoothly as it should. Recommend Michael very highly as well very professional. Great team work.Keep up the great work, so very pleased they sold our property.Mrs Julie Ewins

Julie · 19 December 2019

★★★★★ 5/5

Trustpilot

A cut above the rest!

Waterfords have proved to be a cut above the rest for me. I’ve been renting for a few years now and have to say that Elise at Waterfords (Camberley branch) has been amazing. I’ve found Elise to be highly professional, very friendly and charming, and most of all very efficient. I’ve never had to follow anything up, she has always been two steps ahead, and everything has been done so smoothly. I am very much looking forward to a long tenant/agent/landlord relationship at our new home. Thank you Elise!

ANGELA · 13 December 2019

★★★★★ 5/5

Trustpilot

I have nothing but praise for Waterfords Chobham branch

I have nothing but praise for the Waterfords team in Chobham who have helped us to sell my late father’s 3 bedroom house in Sunninghill in a challenging market. It is a unique property with no outside space and even though we had completely modernised it, it took two years and several changes of agent to find the right buyer. Ryan, George and Mike are an inimitable team and handled our sale with professionalism and efficiency. Once George found our buyer, the sale was swift and Mike, our sales progressor, kept us up to date throughout the process. Having originally placed the house on the market for my Dad just before he passed away two years ago, Branch Manager Ryan was determined to sell it for us and I am so grateful for his compassion and professionalism in ensuring the success of the sale. I have no hesitation in recommending Waterfords in Chobham. Thank you all so much!!

Nicki · 28 November 2019

★★★★★ 5/5

Trustpilot

A higher level of professionalism!

I have just found a new place to rent through Waterfords, and have been so impressed with the professionalism and efficiency. I just read another review that said their service was uncommon these days, and I completely agree. Issy was so quick to deal with the viewing booking, and then to deal with the application stage, keeping me updated throughout. I’ve never had to contact Issy as she’s always been two steps ahead of me. I haven’t found this level of service from another agent throughout the time I’ve been renting, and to be honest it’s sometimes been impossible to even get a viewing booked with some other agents. I had my viewing with Matt, and he, too, was so good, really friendly, engaging and basically (as with Issy) just really good at his job! Highly recommended. Thank you Issy and Matt.

ANGELA · 19 November 2019

★★★★★ 5/5

Trustpilot

Why I decided to rent through Waterfords...

I decided to rent a property advertised and managed by Waterfords. I haven't moved into the property yet, but so far I'm very satisfied with the services provided. Issy was very accommodating during the initial booking stages and acted fast to facilitate the application process, whilst Matt, who I signed the paperwork with, patiently and professionally answered all my questions relating to the tenancy agreement. Surprising as it may sound, I haven't found this level of service so common in the past. So far so good!

Jo · 18 November 2019

★★★★★ 5/5

Trustpilot

A big thank you to James for his help…

A big thank you to James for his help during the purchase of our new property. From the first viewing through to completion he has been there to take our calls, answer emails and keep us informed of progress which has meant at no point were we ever in doubt of the sale going through. He and Elise, by far the most professional agents we have dealt with. Would thoroughly recommend Watefords!

Alex · 12 November 2021

★★★★★ 5/5

Trustpilot

I would recommend Waterfords Yateley to…

I would highly recommend Waterfords Yateley to anyone.We have just moved house after a long journey and i have to say the staff have been amazing.They have been there every step of the way answering queries straight away, chasing up solicitors and other estate agents.They are extremely caring, friendly and professional.Waterfords are unlike some estate agents who will hoodwink you just to get you on their books then reduce the price of your house after a couple of weeks, they are honest and tell you as it is so you get the best possible outcome which results in selling your house to the right person. Therefore you dont have a long stream of timewasting viewings, just potential buyers who have been told about your house to suit their budget and needs.I would like to particularly thank Sarah Turner, she was amazing and so on the ball.I will always recommend Waterfords and will use them again if we require an agent in the future.Thankyou Thankyou Thankyou Darren and the team for being the best Estate Agents in Yateley.

Debbie · 2 November 2019

★★★★★ 5/5

Trustpilot

Shaun Barnes at Waterfords

I met Shaun Barnes at the Waterfords Camberley branch. He has been very welcoming and he immediately understood my needs. He has been very helpful with all the process since day 1. Shaun guided my partner and myself through the complete process, putting down 200% of his effort and spending time with us by arranging viewings and discussing at the branch. I will definitively recommend family and friends to get in touch with him for any need they may have. Absolutely a 10 star experience! Thank you Shaun!

Roberto · 8 October 2019

★★★★★ 5/5

Trustpilot

Waterfords Yateley fantastic!

Waterfords yateley were brilliant from start to finish whilst we were buying our first house! Tom was originally the person that showed us round a few houses and he was fab! Once we had chosen our home throughout the whole process of buying the house Darren was brilliant and kept us up to date with the whole process with weekly phonecalls and was always on offer to help with anything. Everyone else at waterfords in yateley was also very friendly and happy to help with anything. Thank you waterfords yateley!!

Kacey · 19 September 2019

★★★★★ 1/5

Trustpilot

Matt has been very pleasing and open…

Matt has been very pleasing and open from the time he came for the viewing. He helped us in a successful negotiation to rent a property. We are very excited to move in to this property and he and Lara has been very helpful to all our queries so far. We are very happy with Watefords and especially with Matt.[Update 16/09/2019]: Unfortunately since leaving a 5 star review prior to the start of our tenancy, I am now having to change this to a 1 star as we have found ourselves completely stuck on issues where Waterfords have washed their hands off blaming the landlord for non-responsiveness. We are 2 and a half months into our tenancy at the moment, and one of the ensuites have not had a working shower - a complaint raised with waterfords have had their senior property manager visit to check, the landlord's brother visit to check and take photos, plumbers not showing up on agreed appointments, requesting us to take photos of the said shower, landlord not responding back to work approval requests and at the moment, waiting on waterfords' plumbers to call and book a time when they can fix. As I understand, the part is still yet to be ordered, and plumbers will visit on their next available slot. Absolutely no respect for the landlord's obligations as per the tenancy agreement. When we raised these concerns with the property management team, we were told that this is not a waterfords problem, and that it is the landlord - at the same time, waterfords would not give us the contact details of the landlord for direct contact or put pressure on them to honour their side of the contract that was signed. We totally feel cheated right now.

Rajitha · 16 September 2019

★★★★★ 1/5

Trustpilot

Very poor property management experience

I have been a tenant for a Waterford's managed property for 2 months now and the service provided by the property management team has been appalling.The viewings arranged prior to our tenancy application was handled very professionally. Matt and his team were very knowledgeable of the area, and understood our requirements very well - connecting us with the right properties in very short time. However, since the check-in, an issue with non-functioning fridge took about 8 weeks to resolve - the oven in the property was not working and had to be replaced too, and as I write this, I am waiting for the shower in the en-suite to be fixed. All of these were signed off as in working condition by the check-in agent. Waterfords advised me that none of these are checked by check-in agents anyway, and that it is the responsibility of the tenant to report these issues as soon as we come across them. The issue with a non-working shower in one of the toilets was raised with the property management team on the 22nd July. Since then, they have checked the shower themselves during the 'first month inspection' process on 13th August and confirmed that they would need to request the help of a plumber. Today, on 30th August, the landlord turned up for inspection, took pictures and has confirmed - yet again - that it needs a plumber. I suppose I am now waiting on the plumber to turn up in the next few weeks! So, now 6 weeks later, I still am unable to use the en-suite. All along this time, I have had to pay my full rent to the property. I have requested the property management team to help fix the fridge and shower by gaining access to the property - the response I received was that it wasn't their job to wait for a whole day at the property for the workers or delivery to turn up. However, they have had no problem making me wait for 3 days to do the same, whilst I am unable to go to work. Fed up with the whole experience, I have raised a formal complaint with the head of property management this week - I have been promised updates by next week. The formal complaints procedure document that I received from Waterfords reassures that all complaints will be dealt with in a timely manner. However, the fine print secures 15 days for Waterfords' initial response, and another 15 days if the tenant disagrees that the complaint has still not been resolved before I am able to take the concern to a property ombudsman. My advise to anyone who is still reading this (apologies for the long review) is to think twice, thrice and as many times as you can before you take a property with Waterfords. The excellence of the lettings team is unfortunately useless when the property management team does not hold up to any professional standards. They portray themselves as managing agents for rental properties, but if your property is like ours - contracted directly with the landlord, but managed by Waterfords and rent paid to Waterfords, it is very unlikely that any issues raised will be dealt with in a timely manner.

Siraj · 31 August 2019

★★★★★ 5/5

Trustpilot

Waterfords Employee's attended our Secondary School

Waterfords Employee's attended our school to deliver a session to our Year 10's on Finance, Mortgages and Lettings. They put a lot of effort into the presentation and the students engaged well. They were very professional and delivered a great session. Elise, Olly, James & Matt did a great job of making a connection with local students and hopefully creating an ongoing partnership with our school. Thanks Guys

Claire · 17 May 2022

★★★★★ 5/5

Trustpilot

Well done waterfords

Can not recommend these guys enough, never been a big fan of estate agents and the amount they charge, but got to say these guys have been brilliant from start to finish. Darren was our first contact on selling our house and was very knowledgeable and helpful and up front with us, which was refreshing. He steered us in the right direction and was always available to answer questions and help out when needed. Sarah was our next point of contact on our purchase, and she to was amazing. Always available to help out and get things sorted there and then nothing was to much trouble. And the both of them carried out there role with great perfessionalism, but with a great sense of humour, which got us through the stressful times. Thanks guys, would certainly have no issues recommending waterfords to any one. In a age where customer service isn't always great it was nice to experience it at very high level. 👍

Adrian · 12 August 2019

★★★★★ 5/5

Trustpilot

Lizzie was great the whole time me and…

Lizzie was great the whole time me and my partner were looking for a property. She would always think of us and give us the heads up before properties went onto Rightmove. On the viewings she would answer any questions we had and always carried herself in such a positive and friendly way. I have told all of my friends to give her a call if they are looking in the Yateley area!

KC · 20 July 2021

★★★★★ 5/5

Trustpilot

Best Agent in Camberley by Far

I have dealt with Shaun @waterfords since Oct 2018 to date. He has been relentless in assisting with our search. On 2 separate occasions Shaun has bought properties back onto the market from other agents and enabled us to view both early on. Unfortunately we didn't progress with the most recent property Shaun sourced for us however from initial phone calls to initial viewings and the offer process Shaun was simply fantastic,diligent,accesible and professional. He secured our final offer on the property which was accepted.His knowledge of the the property market in camberley is 2nd to none. He surpassed all my expectations. In short if your looking for a property in camberley then speak to Shaun first, and then let him do what he does best. No other agent comes close.

Imran · 23 April 2019

★★★★★ 5/5

Trustpilot

My experience with previous estate…

My experience with previous estate agents have not been a positive experience.But since dealing with Waterfords (Chobham branch) and in particular Oliver Manning and George Fenton, the last few weeks have been so positive.They have been proactive in finding viewings for my properties and have kept in daily contact with updates.And to top it off, I have two sales in the process…Thank you boys for all your hard work!

Natalie · 4 February 2022

★★★★★ 5/5

Trustpilot

What a team!

I cannot thank Waterfords enough for all their help and support during a very long and protracted sale. Right from the start I had confidence in the team when I met Emma who encouraged me to market my property with the company. She was professional, excellent at communicating and didn’t give me any unrealistic expectations. In addition Amalia was superb at getting viewings time and time again in a difficult economic time.I was then introduced to Michael from sales progression who has been excellent! He’s kept me sane with his sense of humour and communication. It’s been a very long winded process and he hasn’t failed to keep in touch with calls or emails. He explained all the issues very clearly and was superb and trying to resolve problems! A massive thank you to Emma, Amalia and Michael you really are a fabulous team and I wouldn’t hesitate to recommend Waterfords!

Ruth · 15 February 2019

★★★★★ 5/5

Trustpilot

Absolutely superb Lettings service

Waterfords were nothing short of brilliant in finding tenants for several of my rental properties. From initial consultation, Samuel and the team clearly knew their market incredibly well and within a number of days were able to get more viewings for my property than another agent did in 2 months. I recommended them to my brother who also had a property to let and they did the same thing for him - with 2 offers and 4 viewings within 48 hours of his property going live. Would not hesitate to recommend and looking forward to working with the management team throughout the lifecycle of the tenancy

Stew · 5 February 2019