Trusted Agent profile · Chesterfield
★★★★★
443 reviews across 4 platforms
22 Glumangate, Chesterfield, S40 1TX
Redbrik New Homes's office in Chesterfield, at 22 Glumangate, is rated 4.5 out of 5 across 443 reviews on four platforms, including 269 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
269
Reviews on Google
This office
27
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
146
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Redbrik New Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
5/5
GoogleI would absolutely recommended Redbrick, having to sell my mum's house after her passing was very emotional but Grace and her team were amazing. Grace would regularly update me with the progress of the property on the market. Thank Grace you have been amazing.
Thank you Sarah for the great review. We're so pleased to hear Grace and the team looked after you.
5/5
GoogleJake Mclean has been excellent throughout the sale of our property. He has always been on hand to answer our questions and has kept us updated throughout the process. I would 100% recommend using Red Brik's services if you are looking to sell a property in the Chesterfield area.
This is great to hear, thank you for a lovely review Arran.
4/5
TrustpilotThey was amazing from the start
They was amazing from the start. very smooth sailing. would recommend.
Thank you for your review Isabel :)
5/5
TrustpilotI want to say how much I valued the…
I want to say how much I valued the experience of selling my house with Redbrick, from start to finish the whole team are professional and curious.
What a great review to read! Thank you 🤩
4/5
TrustpilotFriendly and professional advice and support
I have been a customer of Redbrik for many years and overall I am happy with the service received. Their phone line is alway busy and you have to leave a message; hence the 4 star. However, when I got through to Alishba today she was very helpful and professional with her advice and answered all my queries. It's especially nice when you get to speak to the same staff a year on. Thank you.
5/5
TrustpilotEmma was at all times professional and…
Emma was at all times professional and nothing was too much trouble for her and the team at Redbrik.We completed last week, we couldn’t have had a better buying experience. Many Thanks to all involved
Thank you for the kind review
5/5
TrustpilotVery happy with the service that…
Very happy with the service that Bradley provided, many thanks
Thanks for your review Terry!
3/5
TrustpilotNot a smooth experience
You couldn’t get through to them on the phone.I complained that I wasn’t happy about the agent assigned to me to Jaqueline but nothing was done.Their upfront search package makes no difference to timing in my opinion and just annoys people.Their post exchange person was very good though, kept on top of it without being intrusive.Wouldn’t recommend tbh. I ended up swapping properties which I think happened despite them rather than because of them.High fees too.
Hi Maria. Thank you for taking the time to share your feedback. We're sorry to hear that parts of your experience with us didn’t meet your expectations.The Buyer Information Pack (containing the searches) is designed to give buyers access to important information about a property right from the start, helping to streamline the process and provide more certainty to both buyers and sellers during a sale. Unfortunately, even with this in place, delays do sometimes occur.On a positive note, we’re glad to hear our post-exchange team provided a good experience and kept everything moving smoothly for you.Thank you again for your feedback and we wish you all the best in your new property.Redbrik.
5/5
GoogleGeorgina has been the one to support us since we got accepted to rent a property. She has been so lovely and friendly from the beginning, we have had a few manintence issues that have never been a problem and she’s always been so quick to sort and organise a fix for us. Georgina is easy to approach and nothing is ever too much, she is brilliant :-)PositiveResponsiveness, Professionalism
Thank you so much for your lovely review of Georgina and we are glad you are happy in your new home.
1/5
TrustpilotMy honest opinion on RedBrik
I recently purchased a property listed with RedBrik, and unfortunately, my experience was overwhelmingly negative. From start to finish, the process was marred by misinformation, unnecessary fees, and a general lack of professionalism.When I first viewed the property, the estate agent showing us around was surprisingly unknowledgeable about basic details. They couldn't answer key questions about the seller’s position, such as whether they had found another property, and later provided us with incorrect information about the property chain. We were led to believe there was an additional person in the chain, which turned out to be false; our seller was purchasing a new build, not a resale property. When we viewed the property again, this time shown around by the seller themselves, we were finally given accurate information about the neighbors and the property’s position. It's concerning when the seller and estate agent are on completely different pages.RedBrik’s valuation of our property was another disappointing experience. Their agent seemed more focused on upselling their inflated fees rather than offering practical advice. We were repeatedly told about their "special methods" and "lists of interested buyers," which supposedly justified their high fees. However, their so-called "special" marketing is simply listing on RightMove or OnTheMarket, just like every other agent, many of whom charge significantly less.We decided to make an offer on the property, but were then forced to pay RedBrik’s non-optional “Secure Move” fee of £595. This fee is supposedly designed to secure the purchase and speed up the process, but in practice, it offers very little value. If anyone else in the chain withdraws, you’re left out of pocket with no recourse. It’s a one-sided cost that does little to "secure" anything when other parties aren’t bound by the same terms.The “benefits” that come with the Secure Move fee are equally disappointing. For example, RedBrik pre-orders property searches, claiming it will save time, but these searches were grossly marked up and failed to provide any advantage. In fact, boundary issues with the property, clearly visible on these searches, were completely missed and took months to resolve. If RedBrik is charging for these services, the least I would expect is proper due diligence, but they failed to catch glaring issues that significantly delayed the process.The “Secure Move” certificate, another part of this questionable package, has an expiration date indicating when you should expect to complete the sale. Our sale process exceeded this deadline by nearly three months, and when I inquired about this, I was met with a casual “we can extend it,” without any apology or acknowledgment of the inconvenience caused.RedBrik also assigns a staff member to manage the purchase process, but this service was far from helpful. Their role seemed to consist of calling me to chase my solicitor for updates, only for me to discover that my solicitor had already responded or was waiting on outstanding documents from RedBrik themselves. Despite positioning themselves as intermediaries, they offered no actual assistance in resolving delays and often seemed unaware of what was going on.When I raised a list of post-completion issues, including problems with the property that became apparent on the day we moved in, RedBrik’s interest vanished. Despite visiting their branch in person and being promised that the manager would follow up, I never received any communication. It became evident that their enthusiasm evaporated the moment we collected the keys.In summary, RedBrik Estate Agents provided an exceptionally poor service from start to finish. Their mandatory fees, inflated costs, and lack of communication create an experience that feels more like exploitation than assistance. I would strongly advise potential buyers and sellers to consider other local estate agents who offer much better service at a fraction of the cost.
Hi Joe,Thank you for taking the time to write a review for us. We would like to clarify a few points in response and offer you the opportunity to speak with us directly to resolve any outstanding issues, should you wish to do so.As Estate Agents, we rely heavily on the information provided to us. In this case, the Sellers were not fully decided on their future plans, which left us, and them, uncertain about their position. Later in the process, the Sellers decided to purchase a new build and informed you during your second viewing. Had their plans been clear from the beginning, we would have communicated this information confidently, but unfortunately, that wasn’t the case.When it comes to marketing, we go above and beyond simply listing properties on portals. Each property benefits from a bespoke marketing strategy created by our team upon instruction, ensuring maximum exposure for every home. This includes thorough database work, which we take great pride in. Our extensive database allows us to understand the position of our clients, enabling us to effectively match properties with potential buyers. Having recently celebrated our 10,000th completed sale, we stand by the value of our marketing, processes, and customer service, justifying our fees.In this case, boundary issues arose with the property you were purchasing. Upon receipt of the searches, this was not raised by the solicitors, as it may not be a concern for all buyers. A cash buyer, for example, would have the option to decide whether to address the issue. However, in your case, the mortgage lender flagged it as something they wanted to resolve before proceeding with the loan. SecureMove™ is designed to provide searches and transparency upfront, not to resolve legal matters, as we are not solicitors.The Branch Manager worked directly with you after completion and fully supported you with any issues that arose post-completion. We rely on the transparency of Sellers to provide all necessary information and on Buyers to conduct the relevant checks before making an offer on a property. The issues raised, such as taps not working and missing keys, were beyond our control, as we depend on Sellers for full disclosure. Our advice at the time was to raise these matters with your solicitor to assist in resolving them. Gemma (Branch Manager) went back and forth to provide as much support as possible, for which you expressed your gratitude at the time.Throughout the process, Redbrik has been fully transparent with you, providing all the information available to us at any given time. We understand that the condition of the property upon completion was not up to your expectations, and we apologise for the inconvenience you’ve experienced. We hope your solicitors can assist in resolving the matter.
1/5
TrustpilotPlease be very wary of this company…
Please be very wary of this company when purchasing a new build house. After paying the reservation fee of £595 to have the house STC, then discovering they have put the house back on the market, but refusing to refund the deposit - even thou they have broken their own agreement. Not once had I stated I was pulling out of the process. They have now taken my money, the house, and left me on the verge of everything being lost as its now put my own house sale at risk. This is disgusting behaviour and daylight theft. Lost all faith and trust in this company. So please, be extremely wary of them.Their response proves this yet further, taken £595 from me, house was put back on the market, sold. Pure theft.
Hi Peter, Thank you for taking the time to write a review, we do feel, however that there are some inaccuracies within this. If you would like to discuss this further, please do not hesitate to contact us on 0114 299 4144. Thank you
5/5
GoogleRight from the start Redbrik made the sale of our property go seamlessly. They dealt with everything for us so swiftly and it felt like a very personal service. From Valuation and photographs right through to sales, every team member was professional and could not have done more for us. A special thanks to Liz for all her help in the later stages. Emma SaintyPositiveResponsiveness, Quality, Professionalism
Thank you for the lovely review Emma.
5/5
GoogleMyself and Wendy would like say a big thank you to all the staff at Redbrik Chesterfield, that’s for been involved in the selling and purchasing of our house and our new bungalow, you have been extremely helpful through the process, we would have really struggled without your help. Mr & Mrs Bramall
Thanks for taking the time to leave us this lovely review. We'll pass your kind words onto the Chesterfield team :)
5/5
TrustpilotVery happy
Really positive experience with Redbrik. The team were professional, helpful and kept communication clear throughout the process. They made the move much smoother and I’d happily recommend them to others!
Thanks for your 5* review Tom :)
5/5
GoogleGreat customer service from each and every person with whom we had dealings. Hollie was our first point of contact and Liz later assumed the lead role but no matter who we spoke to on the phone, the quality and efficiency of the customer service was always high.
Thank you for the 5* review Phil, we're so pleased to hear you received a great service!
5/5
GoogleJanet is a great asset for this business she was brilliant when I wanted to sell a house. She was proactive and really professional. redbrick would be nothing special without her. If I need to sell again I would definitely use Redbrick again BUT only if Janet was still there and dealt with the sale. Redbrick please note what a great asset she is to you!PositiveResponsiveness
Thank you for your kind review, Tony! We're so pleased Janet was of such a help to you.
5/5
GoogleI've used Redbrik a couple of times, for both buying and selling a property. They are very professional, understanding of your needs and very helpful. Making any stress alot easier to deal with. Janet was great, with regular updates about where the sale was at, once sold she chased solicitors and the buyers making things go smoothly. I would use again if need be.PositiveQuality, Professionalism, Value
Thanks for your kind review Julie.
5/5
TrustpilotVery personable young man (Brad…
Very personable young man (Brad Fretwell) proffesional and thorough.
Thank you for your review Jennifer :)
5/5
TrustpilotCouldn't recommend these enough
Couldn't recommend these enough, Jen & Abi where an absolute powerhouse and ensured everything ran quickly and smoothly, great work
Thanks so much for your review Mark :)
5/5
GoogleFrom start to finish in selling our home Redbrik have made the process so easy. Emi was brilliant keeping us updated every step of the way on the progress and always communicating. She is a credit to Redbrik, thank you for everything!
Thank you for a lovely review, Lindsay. We're so pleased to hear you had such a positive experience with Redbrik
5/5
GoogleI had a great experience selling my house with Rebrik. Hannah was very informative when valuing the house and when it came to the actual selling, Emi was really on the ball and dealt with everything. The process was quick and painless. The enthusiasm really comes through.
Thank you for the great review, Hannah!
5/5
GoogleRedbrick just makes your life so much easier when you are looking to rent or buy a property. Grace has been excellent while we have entered negotiations for a property that we absolutely adore and make the whole process really smooth! Thank you !!!!
Thank you for such a great review!
5/5
TrustpilotEfficient
Prompt, efficient, friendly service from Redbrik at Crystal Peaks. Would recommend.
Thank you for your review!
5/5
GoogleI received a great service from Redbrik, my house sold very quickly. Julie Polio kept in touch on a regular basis and was on hand should I have any questions at all.
Hi Samantha, thank you for the five star review, we're glad to hear you've had a good experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Redbrik New Homes's Chesterfield office has 443 reviews across four platforms: 269 on Google, 27 on Facebook (across the whole business), 1 on Yell, 146 on Trustpilot (across the whole business).
Redbrik New Homes Chesterfield is rated 4.5 out of 5 across all 443 reviews, and 4.6 out of 5 on Google from 269 reviews.
Yes. In The Trusted Agent 2026 awards: Redbrik New Homes, Chesterfield won Gold.
Redbrik New Homes Chesterfield, 22 Glumangate, Chesterfield, S40 1TX.
