Redbrik New Homes Chesterfield reviews

★★★★★ 1/5

Trustpilot

Black mold, poor service

One year on and one of my dearest friends who moved out of a house on Brocklehurst Piece is happily recovered from black mold poisoning, after repeated efforts made by her to the estate agents to deal with it for over a year. Numerous emails were sent to RedBrik, one person was sent by them to inspect the property but didn't even have a damp meter to take readings, and blamed it on her afterwards stating it was 'lifestyle and drying clothes inside'. Later in the year a builder was sent to deal with some of the black mold, which he did in the kitchen though only on the area he was able to get access to - wall space where washing machine would be. However the mold was riddled behind the cupboards and in both first floor rooms. He had confirmed there was a leak from the roof due issue with roof tile.... After living in the house for around 2 years and no effort to deal with it properly, she hired a decorator to go around, which she had to as the wallpaper was coming off, so he also found the mold wasn't just surface layer but coming from the stone and damp. The estate agents should have been working with the landlord to deal with the situation without it turning into toxic health hazard and forcing her to get a decorator in herself. Which is why she had to leave the house after it affected her lungs so much. She never got her deposit back.

Anu · 1 April 2022

★★★★★ 5/5

Google

Shani is great to deal with, always quick to respond and very efficient.

Clare · 29 October 2025

★★★★★ 5/5

Trustpilot

EPC ASSESSMENT

Bradley, representing Redbrik, professional and excellently presented. Explained the process of an EPC and what was required to achieve the various levels of the assessment & what measures could be taken to obtain a higher rating. Highly recommended. Pleasure to meet him.

E · 9 April 2026

★★★★★ 5/5

Google

Sophie, Ross and the team at redbrik were all amazing. The communication throughout the sale of our house was continuous and the process was smooth and professional. I highly recommend their service and their choice of solicitors too. Rachel of Taylor Emmet solicitors was proactive and continued to update us with the progress of the sale and also chased all of the other solicitors involved.

Katy · 27 August 2023

★★★★★ 5/5

Trustpilot

THE best estate agents for selling!

We have just sold a property with Redbrik and from start to finish, every member of their team and process have been absolutely fantastic. Valuation, photographer, office team to progression-every single person has been 5*, plus really personable and lovely. It takes a lot to impress us (there is so much mediocre/bad customer service out there!) but they have made the stressful experience of selling a positive experience. The whole teams attention to detail was brilliant.Professional, knowledgeable, excellent communication and patient. Nothing has been too much trouble. We used their Secure move and conveyancing package with Taylor&Emmet solicitors. They seem to have a good working relationship with T&E, which really helped keep the process on track. From start to finish, we completed in about 16ish weeks.A special mention to Jen who did our valuation and is lovely (who our friends are now selling with!) and Andrew in the progressions team who is absolutely worth his weight in gold and a complete asset to the Redbrik team. Can't thank the whole team enough. We would (and have!) absolutely recommend Redbrik for selling your property.

RS · 6 August 2024

★★★★★ 5/5

Facebook

THE best estate agents for selling! We have just sold a property with Redbrik and from start to finish, every member of their team and process have been absolutely fantastic. Valuation, photographer, office team to progression-every single person has been 5*, plus really personable and lovely. It takes a lot to impress us (there is so much mediocre/bad customer service out there!) but they have made the stressful experience of selling a positive experience. The whole teams attention to detail was brilliant. Professional, knowledgeable, excellent communication and patient. Nothing has been too much trouble. We used their Secure move and conveyancing package with Taylor&Emmet solicitors. They seem to have a good working relationship with T&E, which really helped keep the process on track. From start to finish, we completed in about 16ish weeks. A special mention to Jen who did our valuation and is lovely (who our friends are now selling with!) and Andrew in the progressions team who is absolutely worth his weight in gold and a complete asset to the Redbrik team. Can't thank the whole team enough. We would (and have!) absolutely recommend Redbrik for selling your property.

Rachel · 6 August 2024

★★★★★ 5/5

Google

I recently used Redbrik to sell a property; I found them very professional, friendly and efficient. All the staff I had interactions with (special mention to Hannah and Lisa) were knowledgable and went out of their way to be helpful. As a first time seller, I also found the SecureMove process very convenient (with transparent and inclusive pricing). Highly recommended.

Dale · 10 May 2025

★★★★★ 5/5

Trustpilot

Many thanks to Jen and Louise who held…

Many thanks to Jen and Louise who held my hand throughout. They were always there if I needed them.I can't thank them enough for their support during the sale of my property. I highly recommend them.Thank you sooo much.

Rosalind · 10 December 2024

★★★★★ 5/5

Google

Katie organised my onward purchase and she was great. Organised, approachable and nothing was too much trouble. She was very helpful and it was like dealing with a person not a robot. It was also very easy to get in touch with her.

Emma · 16 March 2026

★★★★★ 5/5

Google

Georgina Wood is our Asset Manager for the Lettings Team. We have dealt with Georgina for quite a few years. She is exceptionally helpful and supportive. She is always quick to respond by email or over the phone. We have no negative comments whatsoever. Georgina helped and supported us through a very difficult situation a few years ago. She was excellent. Thank you.

Susan · 27 August 2023

★★★★★ 5/5

Google

This is the second house we have sold with Redbrik and their service is brilliant. Our sale wasn’t a straightforward one but Holly Feeney at the Chesterfield branch went above and beyond to support us and make its as smooth as possible. We would highly recommend this estate agent who give that personal touch.

Kate · 11 December 2025

★★★★★ 2/5

Google

A year ago I bought a house with Redbrik and i still think about how stressful it was! Worst experience buying a house with this company, they really ruined the process for me. Andrew S made my experience so difficult and he’s very rude and …

Chelsea · 16 February 2026

★★★★★ 5/5

Google

I cannot stress how much I would recommend Janet from the Chesterfield office, her service ticked all the boxes for what you really want from an estate agent. Janet is a pleasure to deal with great personality , knowledgeable and most importantly extremely proactive. She was on top of everything right from the start and made our purchase 100% easier. I would use Janet again without hesitation should we want to sell in the future and would happily recommend her to others.

Paul · 27 August 2021

★★★★★ 5/5

Google

We felt that Redbrik were really proactive in selling our house and in sending us directly, houses that we might want to view. From the valuer, Jacqueline; the photographer, Josh; the negotiators Holly and Natalie and her cover Janet; the viewing agent, Rebecca, they all listened to our ideas and comments and were keen to work in partnership with us. They were always available and even the office based people who were answering the phones, had access to our details and seemed to have the latest information on our sale. Our key worker, Natalie was also proactive in keeping in touch with us and let us know if she was going to be on holiday and who would be our contact until she returned. We wish we had put our house on the market with them from the beginning, as we received a very poor service from our first agent and the whole experience with them was very unpleasant. We have since not heard anyone say a bad word about Redbrik, in fact we can't fault the service we received from them. We have already recommended them to family and friends and will continue to do so.PositiveResponsiveness, Quality, Professionalism, Value

Jill · 27 August 2021

★★★★★ 5/5

Google

A massive THANK YOU is in order for Georgina and the Team at Redbrik Lettings without them Myself and My partner couldn't have found our new home. Georgina was especially helpful and so quick at replying with the multitude of queries myself and my partner threw at her as well as going that extra mile to ensure we got in the property on the date initially given whilst she was on annual leave. i would certainly recommend Redbrik Lettings and if i was to move again i wouldn't hesitate to use these again.PositiveResponsiveness, Quality, Professionalism

Luke · 27 August 2021

★★★★★ 5/5

Google

Redbrik have been fantastic from start to finish. We sold our property very quickly and achieved the asking price. The staff are very professional, nothing is to much trouble, you feel you are in safe hands with them. A big shout out to Liz Wheelhouse, a phone call every week from her, keeping us up to date. She was always there to guide and steer us through any problems and was always happy to listen and advise. Overall, we have used Redbrik a few times over the years and may I say they always go above and beyond to make a somewhat stressful experience, more manageable. We would certainly use them again.PositiveResponsiveness, Quality, Professionalism, Value

Karen · 27 August 2021

★★★★★ 5/5

Google

We recently sold our house with Redbrik, we chose Redbrik after a fabulous experience buying our property from them previously. Ross came out to value our house and was very informative, he explained everything in detail and was on hand if we had any questions. Janet dealt with the sale of our property, and was extremely professional and helpful from start to finish. Janet was on hand for any questions we had and was always keeping us updated on the progress of our sale. We had a few bumps in the road and we genuinely believe without Janet our sale would have fallen through. I can not thank Janet and the team at Redbrik for making the whole process so enjoyable, easy and stress free. When it comes to selling our next property the only choice would be Redbrik.PositiveResponsiveness, Quality, Professionalism, Value

Charlotte · 27 August 2021

★★★★★ 5/5

Google

We chose Redbrik because they ensured that the buyer had all the searches (information) before taking the property of the market. I am so glad we chose them. From start to finish we were kept in the picture. Hannah came to do the valuation …

Julie · 16 February 2026

★★★★★ 5/5

Trustpilot

Simply the best

Dovedale Lettings…! They are simply the best, super beautiful apartments. Staff support is superb, I fully recommend their services for everyone desiring to get top notch accommodation.

Ibrahim · 3 July 2026

★★★★★ 5/5

Google

Made the renting process smooth and easy, Alicia and her team were excellent and kept us updated throughout the entire process

Harry · 25 June 2025

★★★★★ 5/5

Trustpilot

Great experience from valuation with…

Great experience from valuation with Nikki to Emily & Tammy for guiding me through the process.

Customer · 11 September 2026

★★★★★ 5/5

Google

Absolutely brilliant service. Hanna went out of her way to visit my property after I was let down by another company. Explained everything fully and made me feel at ease. I would highly recommend Redbrik all the way. Thanks again Hanna and the team. 😀😀😀 …

Pete · 27 June 2024

★★★★★ 5/5

Trustpilot

Review for Claire Shipman

I had not sold or bought a house as a single person for a number of years and was very nervous about the whole procedure. Claire gently helped me through the intricacies of the process. She not only advised me about offers on my own property but also made suggestions as to how and what Should offer on my proposed purchase, even negotiating on my behalf when I was too anxious to do it myself. When a number of points were raised by the buyers survey on my sale, Claire advised me and kindly arranged the necessary professional contractors to sort everything out. I would highly recommend Claire to anyone looking to sell their property. I would also add that I couldn't have done it without her, she was my guardian angel.

Cein · 7 May 2021

★★★★★ 5/5

Google

Yet again , Redbrik in Chesterfield have been amazing. They kindly managed any viewings at the sale property . On finding a buyer we were then in the capable hands of Louise Jones . The sale did not run smoothly but Louise updated us throughout and kept working for us every step up to the completion. Thank you Louise !!!

Sue · 27 August 2023