Frank Innes Chesterfield reviews

★★★★★ 5/5

Google

Shout out to Paige Briddon who helped me get my property rented out quickly and efficiently.

Charles · 16 April 2025

★★★★★ 5/5

Trustpilot

Excellent Service from Frank Innes Lettings - Highly Recommended!

I recently rented a house through Frank Innes Lettings (Ashby branch) in May, and I couldn't be more impressed with their service. From start to finish, the process was incredibly smooth and efficient, largely thanks to Izzy, who handled my tenancy.

Christoforos · 3 July 2025

★★★★★ 5/5

Google

My experience, being a first time buyer (on my own), was made so much easier by Frank Innes, specifically Mark Waterfall. He is an incredible broker and will have your back throughout the entire process. He took the anxiety out of the whole situation and made me feel so supported! I cannot put into words how grateful I am for the whole team.

Niamh · 16 April 2025

★★★★★ 5/5

Google

Amy has been absolutely amazing in helping me with every query I’ve had… and there’s been a lot! She’s fast at replying and is always polite and patient with me. Thank you so much Amy. And thank you to Gemma for helping me with a query recently :) polite and professional.

Stacey · 14 June 2023

★★★★★ 5/5

Google

Holly was absolutely fantastic.Great attitude always enthusiastic .Wouldn't esitate to contact her.always super professional

Neal · 16 April 2025

★★★★★ 5/5

Google

Great experience moving into our new house, our letting agent Paige was really helpful.

Brandon · 16 April 2025

★★★★★ 1/5

Trustpilot

Unprofessional

I can only confirm previous adverse comments The staff are unhelpful and unprofessional and appear inadequately trained. Property inspections, seldom done on time, are far from perfect and . as with outgoing inspections, lack credibility. Defects are not noted and inventories are not checked

Cockhorse · 10 July 2026

★★★★★ 5/5

Google

Mollie was excellent kept me updated throughout would highly recommend Frank Innes Chesterfield

Denis · 16 April 2025

★★★★★ 5/5

Google

We are more than happy with the service we have received from Frank Innes Chesterfield branch. Kiera, Paige and Gemma have been amazing. They are so polite, helpful and explain the procedures simply They have done everything in their power to help us get the move in date we needed. They still check up to see all is well. Very pleased.

Sylvia · 16 April 2025

★★★★★ 1/5

Trustpilot

Unreliable and do not show up for scheduled appointments to sell property

Valuation agent (Emily) didn't show up for an appointment scheduled in advance. No apology or attempts to make it right. Branch manager Mark isn't aware of their formal complaints. A company that values wasting everyone's time.

Anonymous · 25 August 2026

★★★★★ 5/5

Google

The overall experience by the team was great they kept me up to date when need and they informed me and my partner throughout would highly recommend when moving Many thanks to Gemma Amy & Megan

Jack · 16 April 2024

★★★★★ 5/5

Google

April and the team have been incredible with their support and help from the moment we told them we wanted to buy a house, informing us of properties in our price range and supporting us as we went through the process of buying our first home. Their support meant we were able to complete and move I three months.

Claire · 14 June 2022

★★★★★ 1/5

Trustpilot

Absolutely disgraceful people…

Absolutely disgraceful people especially the Chesterfield branch with there letting agent Megan Riley was renting a property always paid there rent on time under circumstances out of there control a property they was going to be moving into fell through and they asked if they could carry on living in the property with frank innes they got told no and are know homeless with a 5month old baby I don’t know how you sleep at night awful awful company

Consumer · 22 July 2023

★★★★★ 5/5

Google

The whole team at Frank Innes Chesterfield were extremely helpful with the purchase of our house. The transaction was not straightforward by any means (not their fault) but despite this they did all they could to help complete the purchase. They answered all our queries promptly and liaised with the respective solicitors to take some if the pressure off us. Highly recommended.PositiveResponsiveness, Professionalism

Matthew · 14 June 2021

★★★★★ 5/5

Google

Great service at a difficult time for my family. Sarah, April and Anisha were very prompt with enquiries and dealt with everything, including some minor enquiries and last minute niggles from our buyer but everything was sorted out with common sense and efficiency without any hassle.

Ian · 14 June 2023

★★★★★ 1/5

Trustpilot

Avoid, dishonest people

Rented from the agency in nottingham. Horrible horrible, made me pay on the 28th but gave me the keys 3 days later, issues with the contract, bad attitude, slow process for the rent and at the end of tenancy they are trying to put a false claim against me to get money. I have proof of every false claim they did. Let's see if they can bully people in front of a judge. Avoid them in nottingham

Af · 20 August 2025

★★★★★ 5/5

Google

I recently rented a property through Frank Innes and had the pleasure of working with Paige. She was very helpful throughout the entire process, from the initial application to settling into the new property. She kept me updated on the application progress and promptly addressed any issues or concerns I had.

Sam · 16 June 2025

★★★★★ 5/5

Google

Laura helped us find a property having had a bad experience with our last letting agent. We had a few bumps in the road and she was so understanding and caring - and had to put up with my meltdowns! Couldn't have asked for better. Thank you so much Laura, you are a total star.

Lauren · 14 June 2022

★★★★★ 5/5

Google

I have had a mixed experience in the past with Frank Innes trying to arrange viewings. But, I have to say since dealing with Stacey, who is new in branch, I have been really impressed by her customer service, professionalism and personable and friendly manner that I wouldn't hesitate to recommend her. So far(it's early days)I'm really happy.

Sara · 19 March 2025

★★★★★ 5/5

Google

I would definitely recommend Frank Innes for selling properties. I have recently sold a house with them and the service offered was fantastic. Sarah and April were very efficient and got the property sold within 2 days of it being on the market. They worked very hard to make sure I was kept informed at every step. I have no grumbles.

Joanne · 14 June 2021

★★★★★ 1/5

Trustpilot

I wish there was an option for zero…

This company have cost me so much money in the mismanagement of my property over the 2 and a half years I used their services.I’ve lost rent due to poor communication, I’ve been charged well over the odds for maintenance and most of the work carried out was to an awful standard. New doors fitted that don’t actually close, and a patio that looks like it’s been laid by a child to name just a couple (see my profile picture, that’s the finished product!)There were items missing on checkout that should have been deducted from the deposit, and they were trying to charge me £150 to secure a loose screw in the blind rail! I could go on!I’ve finally left them but trying to get any form of acknowledgement that I should be reimbursed for any of the substandard work they did (or even getting an apology) has proved impossible.I would warn anyone who is looking to let their property out to avoid them at all costs.

Ruth · 9 February 2023

★★★★★ 1/5

Trustpilot

Totally Unprofessional and Incompetent

Totally Unprofessional and Incompetent, our landlord they managed the property for went bankrupt, we were left in limbo for months with no information on what was happening, until a for sale sign went up outside our home, we were then treated like criminals for a year and a half, we had to get the local authority to force them to make repairs on our boiler in the dead of winter as they ignored our requests to fix it, we waited six weeks before it was repaired, no heating no hot water with temps outside at -5c, when we were eventually evicted through a section 21 no fault notice, it took them a month to realize we had moved out, they asked us why we hadn't paid that moths rent, totally cluess, avoid any dealings with this agency.

Dave · 26 June 2025

★★★★★ 5/5

Google

I big thankyou especially to Holly and Molly and also the rest of the team, for all their help, from putting our mum's property on the market, to finding a buyer and chasing both sets of solicitors when necessary upto completion. I highly recommend Frank Innes in Chesterfield for their professional and friendly service.

Sally · 16 April 2025

★★★★★ 1/5

Trustpilot

Unprofessional and incompetent

I've dealt with this agency throughout the buying process of my new and first home. My email requests have been ignored meaning I couldn't view my property until weeks before moving in, meetings have been cancelled last minute and promises have not been kept. I've felt completely let down and a lack of prioritisation has been shown. There is no communication and you are left in the dark for weeks without being provided with any updates. It was promised that all snagging issues were to be rectified before moving in and I've learnt that this has not been actioned. Completely unacceptable and ridiculous that you have to repeat the same issues to various employees and yet still nothing gets done about it.

Hannah · 2 November 2022