Frank Innes Chesterfield reviews

★★★★★ 5/5

Google

Frank innes were amszing through the whole process of buying the house. The contacted me with regular updates and were quick to act on any delays/problems that cropped up. Isabelle was very professional and was easy to get hold of to help

Ella · 13 October 2025

★★★★★ 5/5

Google

Had a really good experience with Frankinnes, Paige was really helpful from the start, answered all our questions and made sure everything was ready for us which made the process a lot easier. Couldn’t Thankyou you all enough!

Holly · 13 October 2025

★★★★★ 5/5

Google

Had a really good experience with Frank Innes. Paige was really helpful and ensured I had a smooth journey moving into my new home. Thankyou for everything, you’ve been a great help, very professional and reassuring! Would recommend massively!

Harley · 13 September 2025

★★★★★ 4/5

Google

A really great experience with Frank Innes, Chesterfield. They were helpful and patient during a fairly protacted sell. Big shout out to Mollie , Stacey and everyone else there.

Stuart · 26 November 2025

★★★★★ 5/5

Google

I've been extremely impressed with the service provided by Frank Innes, particularly the Chesterfield team led by Gemma. They’ve managed my rental properties with professionalism and care, handling tenant changes smoothly and efficiently. Communication has been consistently clear and timely, which makes the entire process stress-free. The support team deserves special mention for their excellent handling of repairs. They’re quick to organise reliable contractors, ensuring both landlords and tenants are kept happy and well-informed. It’s reassuring to know my properties are in such capable hands. Highly recommended!

Alan · 13 October 2025

★★★★★ 5/5

Google

Many thanks to Keira , for giving me a wonderful opportunity to rent the property am living in, thank you for been a very friendly and helpful agent , thank you for making the process so easy for me, You are the BEST Kiera.

Adebayo · 16 April 2025

★★★★★ 5/5

Google

We have a small property portfolio and we’ve self managed them but with all the government changes to legislation we decided to put one property with Frank Innes to see how they performed we contacted a girl called Paige in their office and she handled the enquiry and subsequent transactions diligently and was a credit to the agent so much so that we are thinking of placing the remainder of our properties with Frank Innes

Wayne · 13 October 2025

★★★★★ 5/5

Google

I recently used Frank Innes - Gemma and her team to help rent out my property, and I couldn't be happier with the level of service and expertise they provided. From the very start, Frank Innes took the time to understand my needs and goals for renting out my property. They worked tirelessly to find suitable tenants for my property, conducting thorough background checks and providing me with regular updates on their progress. Their attention to detail and professionalism was impressive, and they were always available to answer any questions or concerns I had. I highly recommend Frank Innes to anyone looking for a reliable and professional estate agent to help rent out their property. Thank you for all your hard work!"

V · 14 June 2023

★★★★★ 5/5

Google

Excellent experience and service provided by Katie Frith. She was very kind and saw us through from beginning to end, while we found the right home and applied for a mortgage. Katie made a process that we were dreading seem easy peasy.

Karin · 16 April 2025

★★★★★ 5/5

Trustpilot

Frank Innes - 5* service

I have had the best experience using frank innes to manage the rental of my property. Eden has been so amazing with open communication, finding the perfect tenants and on hand with any questions I have. I couldn’t recommend her highly enough! Thank you Eden for always putting me at ease and being such a lovely and efficiently organised person!

Jasmine · 16 September 2025

★★★★★ 5/5

Google

Paige was awesome! Super helpful and always available whenever we had a question or needed anything. She made the whole process way less stressful and was really easy to talk to. Highly recommend working with her!

Sümeyye · 16 June 2025

★★★★★ 5/5

Google

Duning my move recently I Received expert and friendly assistance from the staff at Chesterfield. Kiera was helpful not only at viewing of the property but also helpful with all the paperwork etc. Big thanks to all the team at Chesterfield.

Dave · 16 April 2025

★★★★★ 4/5

Google

A very friendly, approachable team, nothing is too much trouble. Holly kept in touch at all points of the process. Always made sure viewings were carefully monitored and did their best to help me find the right place for me.

Jean · 16 April 2025

★★★★★ 1/5

Trustpilot

Absolute nightmare

If I could give 0 stars, I would. Rented my home through them as I was moving to Australia I paid for the top package as I didn't need the hassle. I have had to sort everything anyway, tenants coming to me frustrated as nothing is getting sorted. Every time I email them, no one has a clue what is going on. I have about 3 property managers for 1 property and I'd be more likely to get hold of Queen Liz via ouija board than them. I asked when the inventory report was being done and was told a month after the tenant moved out, told them not possible as the rent pays my mortgage to be told oh it's in 2 days, I got my dates mixed up. All that finished, was told I could get the keys after the report was finished... shock, still didn't get the keys. Was told they would be dropped off at 8am... guess what! No keys. Lost my future tenant and the work man all in one swoop. Best part is, it is no longer being managed by them so the spare keys could have been given. An absolute waste of time and money. Avoid at all costs!!

Rach · 25 April 2026

★★★★★ 5/5

Google

Lilya was great from start to finish. The moving process was sorted so quickly and smoothly.

Sophie · 5 December 2025

★★★★★ 5/5

Google

They are very friendly staff, and Paige is very helpful. Everything went quick and smoothly and we even got a small box of treats as new home welcome. So, thank you, Paige.

Oanea · 16 June 2025

★★★★★ 1/5

Trustpilot

I will start of this review by saying…

I will start of this review by saying Kiera and Leah were absolutely lovely and they did their best to help me through this 6 months, but this is an Absolutely horrendous company! When I went to view the rented property, the current tenants were just about to move out so there were boxes stacked everywhere which unknown to me, were hiding BIG problems. I went to collect my keys from frank innes really excited for our new home, I have a 2 year old son with autism and health problems so getting him settled was my absolute priority and I was sure this house was our new start! When I signed for the keys they did an inventory and I looked through all the photos which looked fine, so I signed! BIG MISTAKE! When I arrived at the property I just broke down in tears. The smell hit me as soon as I walked through the door, walked into the living room and there was just rising damp all over the walls, the walls had holes in and were crumbling. This was accompanied by black mould in places. The house was absolutely filthy, all the blinds were mouldy, the carpets were marked and had dog fur all over them, I then went upstairs, what would be my little boys room was freezing cold, I then noticed the window was broken and cold air was coming through. Looked up at the ceiling in the hallway and it was bright yellow, all damp! Most of the windows in the property were blown making the whole house cold.I rang frank innes and spoke to Leah, she was absolutely devastated and had no idea that the property was in such poor condition, she couldn’t apologise enough. Anyway, I was told that I could still move into the property and that it would all be sorted for me as soon as possible! So I moved all of my stuff in the next day only to then find out there was no heating and no hot water in the bath or shower! Again, I rang frank innes, was told it would be sorted. Anyway, a week and a half later, still no heating or hot water!!! This eventually got sorted in around 2 weeks time! My little boy couldn’t even stay at home with me because it was freezing and we had no hot water! And as for the rising damp and all the other problems this wasn’t sorted out for around 3-4 months!! So myself and my little boy were living in an absolute state for 3-4 whole months. During this time I had environmental health out who also said the property was in a Very poor state. Then Whilst the work was being carried out we had to go and live with my mum for around 4 weeks. Now 6 months later We have now decided that we are moving out, since moving in we have had nothing but issues. And now to top it off I have been without heating for 4 days, the house is absolutely freezing and yet again my little boy has had to go and stay with my mum. So I have now had to bring my moving date forward yet I’m still paying for the rent, an absolute joke! The landlord has been blamed for most of this but since talking to him it seems that is not the case. The whole thing here is, if the inventory had been done by someone who was actually capable of doing their job correctly the property would never have been rented out in the first place. But anyway, if your wanting to move into a property where issues will be sorted swiftly and done properly then I would suggest renting from a different company because their property maintenance team is absolutely terrible and don’t have a clue what they are doing.

Eva · 15 November 2024

★★★★★ 5/5

Google

Lilya was fantastic from start to finish! Thank you so much!

Chris · 12 December 2025

★★★★★ 5/5

Google

Jenni, Holly and Mollie were fantastic. They chased our purchase consistently for us and really helped us. We felt like friends in the end and hugely appreciated all their help. Couldn’t recommend enough!

Dom · 16 April 2025

★★★★★ 5/5

Google

Natalie and the team are absolutely amazing!! I was recommended Natalie at Frank Innes by a family member as was struggling to manage my tenants and was in the process of evicting them (which was VERY stressful and i had no idea). Even though i engaged (and only paid for) a new tenancy with them, Natalie gave lots of valuable advice and reassurance about my old tenants and the process. She even helped me with the exit report for the old tenants. Absolute 5 star service. I now have my property in fantastic hands and i couldnt be happier!PositiveQuality, Professionalism, Value

Hailes · 14 June 2022

★★★★★ 5/5

Google

We approached Frank Innes/Chesterfield following a recommendation by friends who had recently sold a property with them. We were both in the same situation of recently losing a parent and having to sell their home. Everyone was sensitive to our situation. All viewings were handled by the agent with a minimum of fuss and we were constantly updated with feedback. The sale was fortunately seamless and from start to finish around 4 months. Thank you for your professionalism and sensitivity during a very stressful time.

Jackie · 16 April 2025

★★★★★ 5/5

Google

Many thanks to Keira who gave us a wonderful opportunity to rent the house we are living in.Good job Keira will always appreciate your services We are so happy as a family.

VIMBAINASHE · 16 April 2025

★★★★★ 5/5

Google

Great team, both lettings and sales. I have used them for both purchases and finding tenants. They have always provided a fast, friendly and efficient service(2017). Since this first review we have used them for several re-lets, all of which have been done in a highly efficient manner, and always been focussed on maximising rental earnings. Recently two of our tenants moved on in the same month. The new rental team managed to re-let them both at the first viewings with virtually no loss of income. Highly recommended. Still getting the same high level of service in 2023. This time from the latest team, Gemma, Amy and Megan. We had cause to find a new tenant around the 2022 Xmas period and they managed to book five viewings on the same afternoon whilst the flat was being decorated. Four of the five potential tenants submitted applications. Another successful re-let accomplished. Well done team. It's approaching 10 years since my first contact with the Frank Innes Chesterfield office, and still enjoying the same first class customer service. The present team, Gemma and Paige, have just worked their magic in re-letting one of my flats. Current tenant left on 31st March, new tenant signed up on 5th April along with a healthy rent increase. Moreover they filtered a long term prospect from the applicants which suits our strategy very well. Good job Gemma and Paige.

John · 16 April 2025

★★★★★ 5/5

Google

Great service, very nice and helpful. Dealt with Kiera, she was amazing all the way, and helped with all my queries, really happy with my experience so far.

Martin · 16 April 2025