Frank Innes reviews

★★★★★ 5/5

Google

We honestly cannot praise Isabelle H. enough, she has been brilliant. Shes kept us in the loop all the way through the sale, she’s worked around our schedules, always been really helpful, kind and supportive. She has answered any questions we’ve had and when she hasn’t known there and then, she’s gone back and found out for us. No hesitation, no faff, just great work. Isabelle is an asset to the team and Frank Innes and has truly made our house buying experience a really positive one so far. She deserves some real recognition for her hard work and her wonderfully positive attitude. Thanks Isabelle! Without a doubt, due to Isabelle when we come to move on from our first home, we will come to Frank Innes first. We cannot wait to get the keys to our new home, thanks to everyone at frank innes! 🏡

Chelsea · 9 November 2025

★★★★★ 5/5

Google

Our mortgage advisor Mark is truly a diamond. Extremely knowledgeable enthusiastic and really puts our minds at ease, during such a stressful process such as buying a house, Mark truly is fantastic, an absolute credit to the frank innes team and I would not hesitate to recommend to family and friends to use him when the time comes, thank you so much Mark for all of your help and assistance throughout the process, finding all the best deals for us your service has paid for itself 100 times over.

James · 13 October 2025

★★★★★ 5/5

Google

I originally went to view a different property that was advertised through Frank Innes, and met Mark. And let me tell you, extremely professional, extremely prepared for all my questions and always put me at ease as I thought it was pretty daunting. The original property fell through and I found another property that peaked my interest that wasn't being sold through Frank Innes, my first impression with Mark stuck with me and I asked if I was able to persue him with this other property to which there were no issues. As I'm a first time buyer, there was a lot of information that I was unaware of. Mark brought me up to speed throughly and effectively, making sure I understood all the information he was giving me without leaving me in the dark, or being unsure. Mark's communcation with updates is top notch, extremely fast replies and to the point. Mark has kept me informed every single step of the way, and I've always heard buying property is an extremely stressful time, but with Mark I have experienced no stress whatsoever. I would HIGHLY RECOMMEND Mark to anyone pursuing a property, I know where I'll be going if I need to move in the future! THANK YOU!

Tyler · 16 July 2025

★★★★★ 5/5

Google

Dealt with Mark for our mortgage application. Extremely helpful and knowledgeable. Was always quick with responses to question. He showed his knowledge when we were having issue with approval timing with one Mortgage company, we then switched which approval only took a couple of days to come through. He was also very friendly and welcoming when we came for our meetings. Would definitely use Mark again if we ever needed to move.

Joseph · 9 September 2025

★★★★★ 5/5

Google

This review reflects Mark Waterfall as a mortgage advisor within Frank Innes. Massively happy with the service and advice Mark provided! As a first time buyer, I was unsure how a lot of things worked and Mark explained everything with such clarity and ease! Huge thanks to Mark and all the effort he put in to help the buying process go as smoothly as possible. Very professional and friendly too!

Lee · 9 September 2025

★★★★★ 5/5

Google

One the first meeting of Mollie I thought she was very professional, coming with all the prepared information I needed. This put my me at ease and gave me confidence in the service that I would receive. Mollie and the team didn't disappoint. They kept me informed every step of the way and responded to my emails quickly and professionally, nothing was to much trouble. I rate the service i received as first class from Mollie and the team and would highly recommend them. House selling is always a stressful time and the team at Frank Innes made this as easy and stress less as possible. Thank you

Ian · 16 May 2025

★★★★★ 5/5

Google

Mark Waterfall I cannot thank you enough. Nothing was too much trouble for you and I thank you for all of your help. You made the purchase of buying a house enjoyable and stress free and I felt that you were approachable for any questions or help I needed. I would have no issues recommending you to anyone else. Once again a massive thank you to you.

Amy · 9 September 2025

★★★★★ 1/5

Google

I will start of this review by saying Kiera and Leah were absolutely lovely and they did their best to help me through this 6 months, but this is an Absolutely horrendous company! When I went to view the rented property, the current tenants were just about to move out so there were boxes stacked everywhere which unknown to me, were hiding BIG problems. I went to collect my keys from frank innes really excited for our new home, I have a 2 year old son with autism and health problems so getting him settled was my absolute priority and I was sure this house was our new start! When I signed for the keys they did an inventory and I looked through all the photos which looked fine, so I signed! BIG MISTAKE! When I arrived at the property I just broke down in tears. The smell hit me as soon as I walked through the door, walked into the living room and there was just rising damp all over the walls, the walls had holes in and were crumbling. This was accompanied by black mould in places. The house was absolutely filthy, all the blinds were mouldy, the carpets were marked and had dog fur all over them, I then went upstairs, what would be my little boys room was freezing cold, I then noticed the window was broken and cold air was coming through. Looked up at the ceiling in the hallway and it was bright yellow, all damp! Most of the windows in the property were blown making the whole house cold. I rang frank innes and spoke to Leah, she was absolutely devastated and had no idea that the property was in such poor condition, she couldn’t apologise enough. Anyway, I was told that I could still move into the property and that it would all be sorted for me as soon as possible! So I moved all of my stuff in the next day only to then find out there was no heating and no hot water in the bath or shower! Again, I rang frank innes, was told it would be sorted. Anyway, a week and a half later, still no heating or hot water!!! This eventually got sorted in around 2 weeks time! My little boy couldn’t even stay at home with me because it was freezing and we had no hot water! And as for the rising damp and all the other problems this wasn’t sorted out for around 3-4 months!! So myself and my little boy were living in an absolute state for 3-4 whole months. During this time I had environmental health out who also said the property was in a Very poor state. Then Whilst the work was being carried out we had to go and live with my mum for around 4 weeks. Now 6 months later We have now decided that we are moving out, since moving in we have had nothing but issues. And now to top it off I have been without heating for 4 days, the house is absolutely freezing and yet again my little boy has had to go and stay with my mum. So I have now had to bring my moving date forward yet I’m still paying for the rent, an absolute joke! The landlord has been blamed for most of this but since talking to him it seems that is not the case. The whole thing here is, if the inventory had been done by someone who was actually capable of doing their job correctly the property would never have been rented out in the first place. But anyway, if your wanting to move into a property where issues will be sorted swiftly and done properly then I would suggest renting from a different company because their property maintenance team is absolutely terrible and don’t have a clue what they are doing.

Eva · 16 April 2025

★★★★★ 5/5

Google

Recently purchased a property that was for sale. From start to finish Mollie & Holly both helped us get there. Due to slowness from solicitors we had to wait far longer than anticipated but Mollie kept us updated & was always quick to respond to emails and went above and beyond to chase up solicitors & get answers even when she didn’t have to. Holly was out first contact with the estate agents and showed us around the house. Informative and professional right from the start which ultimately was the start of buying our own home. Congratulations to your professionalism & great service. Also , the “welcome to your new home” box was a nice detail full of promotions , snacks & offers. Well Done !!

J · 16 April 2025

★★★★★ 5/5

Google

Just sorted out a property for renting in the space of 24 hours due to Frank innes amazing employee's especially Lois who has been a massive help so kind and caring. I was supposed to be moving in with one pet, and lois spoke with the landlord, and he approved so happy my babies can stay with me. fantastic support and amazing service, thank you lois!!

Green25BA_gamer · 3 September 2025

★★★★★ 5/5

Google

We have a great experience renting through Frank Innes, especially Lilya and Gemma . As first time renters we were nervous about how complicated the process was going to be however, Lilya was supportive and responsive throughout the whole …

Erin · 16 March 2026

★★★★★ 5/5

Google

Husband and myself were looking for a new place and gave Frank Innes a call. We spoke to Kiera, who has been incredible helpful from the start. She talked us through every process and explained everything to us and even know still continues to check in. The website they are using for paying rent and checking your documents is easy to understand and navigate too. Really great service and soooo pleased!!!

Jasmin · 16 April 2025

★★★★★ 5/5

Google

Recently let a home with Frank innes, the letting agents were extremely professional from first enquiry of renting a home to finalising. Nothing has been to much trouble and they have made it a very smooth journey at a stressful time! Shout out to Paige and Kiera who have been on speed dial for when I needed anything! Thank you ladies! Would highly recommend Frank innes for renting property!

AMY · 4 May 2025

★★★★★ 5/5

Google

My Partner and I recently used Frank Innes for our big move from Hertfordshire to Derbyshire. From booking a viewing to moving day, Paige and Kiera from the lettings team have been absolutely great. No question ever felt too silly and they always seemed more than happy to help. Paige and Kiera made our move a very smooth and easy experience and we would 100% recommend Frank Innes to anyone.

Hannah · 16 April 2025

★★★★★ 5/5

Google

Had a great experience renting through Frank Innes. Lilya and Gemma were absolutely brilliant super supportive, responsive, and flexible throughout the whole process. They made everything smooth and stress-free and were always happy to help when needed. Highly recommend!

Emceey · 16 February 2026

★★★★★ 5/5

Google

The girls at Frank Innes (particularly Mollie) went above and beyond to help with my purchase and were so helpful throughout. Nothing was too much trouble for them and they always get back to you straight away with updates. I would definitely recommend their service to anyone wanting to sell (and buy) and already have. Thank you so much for all your help with my new house girls ❤️

Grace · 16 April 2025

★★★★★ 5/5

Google

We have had the best experience ever buying a property from Frank Innes, the level of service and communication especially from Isabelle has been outstanding, nothing has been too much trouble. We have felt supported throughout the whole process and we can’t thank them enough! Great team.

Jo · 26 November 2025

★★★★★ 5/5

Google

I had a flawless experience renting through Frank Innes from start to finish. Charlene was amazing throughout, from my 1st initial viewing with her, responding to emails and phone calls promptly. …

Laura · 19 March 2026

★★★★★ 5/5

Google

Me and my partner found the team so friendly throughout the whole process. Our agent Kiera kept us updated throughout the whole process and was always super friendly and helpful whenever we had any questions, as it was our first time moving together. Couldn’t ask for better staff, and we are very happy with our new place! They gave us everything we needed and more.

Fin · 16 April 2025

★★★★★ 5/5

Google

Absolutely amazing experience with this company. Thank you Lillya Staniforth for your commitment and getting the lease sorted and finalised in double quick time. 5* to this lady

STEVEN · 16 March 2026

★★★★★ 5/5

Google

First time renter so was very nervous going into the process. But from the start Paige has been incredible. Both professional and efficient but also friendly and helpful. She has given me guidance throughout the whole process and still is now. Would highly recommended frank innes Chesterfield and especially Paige.

Katelyn · 26 August 2025

★★★★★ 5/5

Google

Mollie, Holly and Jennie were absolutely fantastic with the sale of my dad’s property. They were always extremely helpful and made the process so much easier and always acted fast with any responses to any queries I had. I cannot recommend this company enough. Always so polite and friendly which really helped put my myself and my dad’s minds at ease.

Kelly · 16 April 2025

★★★★★ 5/5

Google

Me and my partner have just bought our first house through Frank Innes. Holly was working on our purchase and she was so helpful throughout even though the process was extremely rocky. She always did whatever she could to help speed things up, or to answer all my first time buyer questions. We felt in safe hands the whole way through.

Lily · 16 April 2025

★★★★★ 5/5

Google

Lilya is very helpful and always goes the extra mile Nothing is too much trouble for her and she is a pleasure to do business with

Lewis · 19 March 2026