Trusted Agent profile Β· Chesterfield
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458 reviews across 2 platforms
10 Glumangate, Chesterfield, S40 1TP
Frank Innes's office in Chesterfield, at 10 Glumangate, is rated 3.7 out of 5 across 458 reviews on two platforms, including 252 Google reviews rated 4.8.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
5/5
TrustpilotI've just spoken to Cathy who couldn'tβ¦
I've just spoken to Cathy who couldn't be more helpful. I explained that I'm looking at properties with a view of investing but that I'm a newbie so need some guidance. She gave me great tips, and volunteered to put in in touch with the lettings team for advice on tenants etc.She's a credit to your company.
5/5
GoogleFriendly & knowledgeable staff, always go the extra mile to help you. Have bought 3 properties with them in the last 3 years.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI've had a really good experience with, April, Luke and Rishi, all very professional, polite and helpful.. highly recommended this agency πPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service! Great communication with Rishi and April in particular, weβve been kept up to date every step of the way. Would definitely recommend!PositiveQuality, Professionalism
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
GoogleAlthough not resulting in a purchase my enquiry was handled by the team in general and Rishi in particular in a timely, courteous and efficient manner.
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service. Everyone i have dealt with has been brilliant and all beyond helpful. Sold our property with 24 hours, communication was excellent. Would highly recommend
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Googleamazing service and always has patience to answer questions
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSTAY AWAY FROM RIVER CRESCENTβ¦
STAY AWAY FROM RIVER CRESCENT APARTMENTS.Flooded garages and parking spaces all year round. Repairs to apartments never done.Poor communication with Frank Innes. All they care about is to take your money.Stay away.
5/5
TrustpilotProfessional and easy to contact
Professional and easy to contact. Beth our main contact was responsive and pleasant to deal with.We were not local so the house sale could have been difficult but it went very smoothly.
5/5
GoogleApril and Rishi worked hard arranging visits for us. Kept me up to date with information, feedback and finally an offer. Thank you.PositiveQuality
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotLandlord please avoid
This agent will overcharge you if you do not check the invoice carefully, and it is really difficult to get your money back. Their attitude is terrible, not solving any problems and being mean to you.
5/5
GoogleFrom day one we found Rishi to be helpful, friendly, efficient and very professional.PositiveResponsiveness, Professionalism
Thank you for your amazing 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleGood service provided by Sarah P, very helpful, competent and all went smoothly. A1 service.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrank Innes found me the house of my dreams. They are efficient, friendly and very helpful
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Googleyet again great service, energy and professionalism from the lettings teamPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleA very professional hard working team who were always on hand to answer questions and be supportive. I would highly recommend them.
Many thanks for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleI would highly recommend using frank Innes, very professional service with friendly staff. They know the local market better then the rest
Thank you for your lovely 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI hope I read the reviews here beforeβ¦
I hope I read the reviews here before signing the sell agent agreement. After I signed, they don't care how long it takes to sell your house. Anyway they charge 500 pound for just take the pictures. It's been weeks and none of the marketing advertisement is shown in website. Very unprofessional and ineffective.
1/5
TrustpilotHorrible customer service.
Horrible customer service! Were waiting for our deposit to be released almost three months!!! No communication from the agency whatsoever. Had to call them and email again and again. They kept promising us that deposit will be paid within next 7 working days with no luck.Stay away from this agency or be prepared to have problems with them!
1/5
GoogleAvoid this unprofessional estate management company. Nightmare to deal with, doing nothing and asking you pay for nonsense fee.
5/5
GoogleVery helpful for first time movers and very friendly staff highly recommend
Thank you for your great 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI put my property on the market with Frank Innes
I put my property up for same. We had some issues but Libby and her amazing team have worked to solve the problems for us and I do have to say, they are doing an amazing job by alleviating all the stress from us.
5/5
GoogleI received first class service, very professional and the staff went the extra mile to help in letting my property. Would highly recommend them in the future.
Good morning Ruth, thank you so much for your 5 star review of our Frank Innes Branch. It is lovely to hear that you have received such great service. I will ensure this is passed on to the Branch so they can be praised for the great job they are doing. Many Thanks.
1/5
TrustpilotWhat a poor customer service
What a poor customer service. Strongly not recommend. Do not rent with them, you will not see your deposit for months and months. Rudeness and ignorance that what you can experience from them. I have been trying to get my deposit back over a month and now they are not responding even to my emails.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frank Innes's Chesterfield office has 458 reviews across two platforms: 252 on Google, 206 on Trustpilot (across the whole business).
Frank Innes Chesterfield is rated 3.7 out of 5 across all 458 reviews, and 4.8 out of 5 on Google from 252 reviews.
Frank Innes Chesterfield, 10 Glumangate, Chesterfield, S40 1TP.
