Trusted Agent profile · Chesterfield
★★★★★
460 reviews across 2 platforms
10 Glumangate, Chesterfield, S40 1TP
Frank Innes's office in Chesterfield, at 10 Glumangate, is rated 3.7 out of 5 across 460 reviews on two platforms, including 252 Google reviews rated 4.8.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
5/5
GoogleWe have had a great service from April and Luke at the chesterfield branch will recommend them to everyone who is selling, great communication all the way through selling and they are there every step of the way thank you
Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations
1/5
TrustpilotPLEASE DO NOT USE
Very poor service from FRANK INNES following an excellent start by Scott.Three breaches of contract in the first few weeks and then leaving our house UNLOCKED AND THE DOOR OPEN!! We asked for a sale board, not provided, breach of contract; we wanted to use the online tool Scott spoke off, removed by the company, breach of contract; we wanted escorted visits by Frank Innes staff, first three potential buyers we had to escort ourselves, breach of contract. This last example was Frank Innes making appointments when there team are not available, ie weekends and evenings. Some sales people they turned out to be, if they can't sell an appropriate time slot to a customer how are they going to sell a house. This put us in an unenviable situation as we had to do the viewings as we wanted to sell the house, other estate agents we worked with to buy a house NEVER let the customer near a buyer as they are not sales people and may lose the sale. The final straw with this company, we went away for a week house hunting and left the keys with Frank Innes, they accompanied one visit to the house and their representative LEFT THE PATIO WINDOW UNLOCKED AND FULLY OPEN, the house totally insecure for four days, heating on 24/7 for four days. Pathetic excuse of an apology and a meagre £200 off a bill of over £2000!!After the house was sold, we really had to think hard what on earth this company had done to earn over £2000, through out the process they gave us no information I didn't already know. (The house sold to a buyer who had looked at 17 other houses liked ours, negotiated with us, not the salesman and offered the asking price). PLEASE DO YOUR RESEARCH, READ REVIEWS AND CHOOSE ANOTHER ESTATE AGENT.
1/5
TrustpilotOVERALL RATING 0
OVERALL RATING 0I put my house on rent thru Frank Innes in 2008. They signed an agreement contract to rent my property, manage it, carry out regular checks and ensure the property would be well looked after. I was ensured I would find it as I left it! Originally all documentation were in place with a full inventory and pictures taken of the property, a set of 3 keys were left with them(2 for the tenants and 1 set for them) They told me to leave it as partially furnished as it would help to get a better rental rate. I left the property in a pristine condition as I was living there myself. The dining room had curtains, dining table n chairs, a book shelf. The sitting room a three seater with 2 beautiful sungle chairs n curtains. The kitchen had a fridge n washing machine. Both rooms upstairs had cupboards, curtains, mirrors and beds. The outside garden was easy maintenance with stones and a lovely bench.Last year I contacted them to issue termination of rent to the current tenant and they took 5 months to just issue the termination. The tenant absconded from the property without, paying the last months rent and just posted the keys of the house back thru the letterbox. It was only when emailed them to ask/follow up if the tenant had moved out, was when they decided to call the tenant. They apparently called the tenant and mentioned that they had to carry out checkout procedures and keys were to be dropped of at the office. But this was after the tenancy had ended! The tenant replied, "I don't care do what you want."They didn't follow up the end of tenancy! No keys were returned to the office and no inspection was carried out. They breached my contract with them as my estate agents!I was then told they had no access to the property as they had no set of keys!They had to change the locks to enter the property and charged me for it! ALL the furniture in the property was missing, from dining room sitting room, kitchen, bedrooms , not even a single curtain remained carpets torn and ripped, the garden was full of overgrown rubbish n just mud, there was just rubbish everywhere, including a front double glazed door damaged!They deducted management fee every month from my rent with an agreement to ensure me that when I returned I would find the property as I had left it. They lied! They were very unprofessional, didn't reply to any of emails, did not abide with my contract with them to ensure they would carry out regular checks on the property despite taking a management fee without fail! They totally breaches my contract with them as my letting agents.I was absolutely devastated when I saw the check out images. This showed me that they steal your money stating its their management fee to look after your property, but in actual fact they pocket your money and take advantage of people who they know are not with in England. They are conartists and took me for a very big ride. They even requested for up front payment from me for boiler repairs in February and threatened me to say the tenant will put charges against me! I immediately paid them over the phone and they DID NOT even carry out the repairs and kept my money till last week when I said it was illegal to con somone for repairs money and NOT carry them out. And they still went ahead and deducted £60 lying to say it was the contractor's fee and they still haven't sent me an invoice to prove this! I rented my property thru them for 10 whole years and they showed NO loyalty, or customer care and even refused to deduct the tenants deposit to repair the property, pay the last months rent or replace what was stolen from it. They only rented to 3 different tenants, but they stole everything from my house. Frank Innes is not loyal, very unprofessional and will breach contracts with their customers to make money from you, especially if you are not in ghe country. They will NOT check your property on a regular basis as they should and they will not ensure you will find your property as you left it. They will ensure things are taken from your property and they will ensure they run it down n make it inhabitable! They will NOT charge the tenant for damages to your property but they will charge you!Do not trust them with your property as you will regret it. They have no customer loyalty.
5/5
GoogleFrank Innes served me such a professional way that really make our family feel comfortable and happy. A great experience at all. Thanks Frank Innes.
Thank you Sherry for such wonderful comments about our local team. Best Wishes, Scott @ Customer Care.
5/5
TrustpilotAmazing
Wow! I have had a brilliant experience with mansfield branch! Michelle,Erin and Corrine! I cannot thank them so much they have gone above and beyond to help me and my two children find us a new home! Would definitely recommend these three lovely ladies to help!
1/5
TrustpilotIf you want to rent a property where…
If you want to rent a property where you don’t get all of your deposit back, you are left without heating and hot water for 8 weeks and it takes forever for them to repair a fault then this is the company for you. I am still left speechless with how a company can operate this way and I will never use them again.
5/5
GoogleApril and Sarah have been fantastic! I wouldn't hesitate in recommending Frank Innes. They respond quickly and have all the answers! They're professional and go the extra mile to help you to find your next home.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
TrustpilotGreat letting agents
I moved in as a tenant and the whole team couldn’t have been more helpful and flexible. Abby especially has been amazing. After a bad experience with a landlord I’m so grateful to be with a letting agents which seems to genuinely want to help.
5/5
GoogleFriendly and a positive experience with realistic valuation and expectations. Would recommend to family and friends, who are wanting to sell their house. They are happy to offer advice whether you are buying/selling or both.PositiveResponsiveness, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleTook only two days from applying for a house to rent to receiving a phone call to say everything had gone through and the house was ours, lovely and friendly staff, reply to emails straight away and very professional, would definitely recommend Frank Innes.
Good morning, Thank you for your reply. Really happy to hear about your positive experience dealing with Frank Innes. I'll make sure this gets fed back to them. Kind regards, Chris
5/5
TrustpilotLovely staff
I recently requested a viewing through Frank Innes online and was contacted by mobile phone from a lovely sales negotiator named April Palin.She was incredibly helpful and made me feel confident in my forthcoming viewing.April also continued this with a string of helpful and professional emails further enhancing my wonderful experience.Frank Innes Chesterfield branch has a valuable asset in April and I would be delighted to speak to her again.
5/5
TrustpilotChesterfield branch
We were renting a property with Frank Innes that was being put up for sale.
5/5
GoogleApril and her sales team successfully secured us of buying a house in just 4 days. Absolutely incredible professional service. Excited to become a homeowner. Would highly recommend using Frank Innes Estate Agents.PositiveProfessionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotTerrible service
They are an absolute nightmare. I rented a flat with them and over the course of 2 years: they got in my flat twice using their master keys without notifying them, refused to fix the tiles in bathroom, and took 3 weeks to fit a new door after a burglary. Worst agency ever! Their customer service is terrible and you're lucky if they ever reply to your emails.
5/5
GoogleFabulous fast friendly service helped us find a property last year contacted them recently and my daughter now has her own happy home Thank you ladies
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat service - April and Luke got my property to market really quickly, generated lots of interest which led to a quick sale and kept me informed every step of the way.
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
1/5
TrustpilotWorst service ever
Worst service ever. Don't ever choose them if you are planning to rent. They'll get you moved in a broken property and will not repair anything.
5/5
GoogleAs part of buying a new property Rishi at the Chesterfield branch has been fantastic throughout. Really responsive and professional throughout.PositiveResponsiveness, Quality, Professionalism
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleVey efficient fast friendly service of the three agents I contacted Frank Innes where the only ones who responded. That said I was delighted with the service receivedPositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your wonderful 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleVery happy with the service we received phoebe and aisha have we wonderful thankyou
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent and a very professional estate agent .They are also available easy to talk to and totally understanding.I would recommend them to anyone 10/10from start to finish just brilliantPositiveProfessionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleWonderful care and attention from management and staff. 100% professional and effective service.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery approachable and always there to help and give you advice. Definitely recommend!!!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFantastic help through a difficult sale.
People are very lucky if their sale goes smoothly, ours certainly didn't. If it wasn't for the close and personal attention that Frank Innes gave us, the sale may not have happened at all. A big thank you to the Frank Innes office and particularly to Alice who kept us fully informed all the way through. We couldn't recommend them highly enough.
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