Trusted Agent profile · Chesterfield
★★★★★
460 reviews across 2 platforms
10 Glumangate, Chesterfield, S40 1TP
Frank Innes's office in Chesterfield, at 10 Glumangate, is rated 3.7 out of 5 across 460 reviews on two platforms, including 252 Google reviews rated 4.8.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
5/5
GoogleReally helpful service when looking for a new place to live. Fast and professional communication and services.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe are in the process of moving house. Frank Innes have now secured a buyer, the process has been handled profesionally with no concern or issues. I would like to take this opportunity to thank everyone in the Chesterfield branch.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team at Frank Innes have been absolutely brilliant from start to finish. Always available on the phone, willing to go the extra mile and worked hard to get my property sold. I'd recommend Frank Innes Chesterfield to anyone looking to sell or buy.PositiveResponsiveness, Professionalism
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleBooked my appointment through Rishi who was very helpful and quick to point me in the correct direction. Then I spoke to mark who was full of knowledge and answered all my questions giving me the best plan for the future. Would highly recommend bothPositiveQuality, Professionalism
Thank you for the wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat team. Really efficient and friendly. Thoroughly supportive through the whole process and able to find a property that suited our needs, quickly and without any pressure. Would recommend to anyone looking to rent in the chesterfield area. Laura dealt with our case and she is an absolute model employee.
Thank you for your kind comments and 5* review! Your words have been made known to our local team as well as your recommendation. Best wishes, Scott
5/5
GoogleVery friendly, helpful, efficient, and lots of patience as I seemed to have endless questions !
Thank you Barbara for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
1/5
GoogleWorst estate agents in chesterfield took my money told me I’d got the property did all the references to them be told 3 weeks before me and my partner was meant to move that the house has been rented by a different agency and there’s nothing they could do waste of time
Hi Kyle, I am sorry to read of your experience. If you would like to please send us an email to review@countrywide.co.uk and we will be in touch to discuss this further. Kind Regards, Sarah
5/5
GoogleOur house has recently been marketed by Frank Innes in Chesterfield. We have been very impressed so far at the professionalism, quality of service, viewing numbers and frequent communication from the Agent. I would be very willing to recommend to any potential house seller.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team have been extremely proactive and helpful in finding potential buyers for our property. April, Rishi and Luke also kept me updated me with viewing appointments and feedback on a regular basis. An excellent all round service and would definitely recommend their services.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleI've been dealing with Matt from the frank innes chesterfield branch and I have to say he's been fantastic, he calls when he says he will and he's always trying to do that bit more for you. If you're dealing with chesterfield branch, ask for Matt! 5 star customer service
Hi Jamie, It's great to see that Matt was able to provide the proven 5 star service we expect. Thank you very much. Kind regards, Sarah
1/5
TrustpilotI moved into a flat where they hadn't…
I moved into a flat where they hadn't bothered to hover up from the lino floor. A few days later I was told by my next door neighbour I was the third person to move into the flat within twelve months. May be a month or two following this conversation, I discovered the likely reason the others, although probably signing a twelve month contract like me, had left early. My suit was covered in a forest of mildew. Having chucked away my only suit I then had a hell of a time trying to get a key off them to open my bedroom window to ventilate a flat which by now was clearly suffering from damp. It can't have been a coincidence that I developed one of the worst colds I've ever had during this period. Eventually they did give me the key but I'd already decided to leave the property for the sake of my health. Per the contract, terminating early was allowable so long as I covered all costs until a new tenant was found so the landlord wasn't out of pocket. Outrageously they argued that the "marketing costs" involved in replacing myself with a new tenant were £300, even when all they had to do was click a button to put the old photos back up on RightMove. I agreed to pay because I felt I had to get out. Next they took £150.00 from my £450.00 deposit for a "general" clean. I know they won't have bothered to do this and were just ripping me off because the flat was dirty when I moved in. Finally, to cap it off, they agreed via email the sum I had overpaid my last month's rent by but decided to take off another £10.00 when they deposited my bank.
4/5
TrustpilotGood service and a, happy customer
I used Frank Innes for the sale of a family members flat. They have been great especially Sarah who was my contact. She kept me up to date with any problems and progress.
5/5
GoogleLaura and Gemma in lettings are a pleasure to deal with. They show great patience and go that extra mile to provide a great customer experience.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
TrustpilotFrank Innes Coalville were amazing
Frank Innes Coalville were amazing, really helpful, friendly and supportive throughout. Special thanks to Michele, Skye and Maxwell. We felt we were in expert hands
5/5
GoogleGreat help couldn’t have asked for more of them would defo recommend
Thank you Joseph Beighton for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
3/5
TrustpilotUndervalued
We contacted Frank Innes about selling our property. The valuer was pleasant but unlike the three other firms we used to value the house, Frank Innes undervalued the property by approximately £70,000. They chased us to see if we wanted to proceed with marketing with them, to which we said we didn’t, given the low valuation. The manager of our local branch offered to look into the valuation and came back to agree with the original valuation, they couldn’t comprehend why higher values had been given. In the end, we went elsewhere, we sold within two days and at the very top end of our asking price. Frank Innes were quite a way off the mark and didn’t recognise our property’s value which was a shame, had we marketing with them we would have lost out financially big time.
5/5
GoogleExcellent professional estate agent who made our move so easy. Nothing was too much trouble. Constant communication. Laura Wilson our negotiator is the epitome of professionalism and an absolute credit to the company. Highly recommend.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWhere do I start...
Where do I start? We paid a ridiculous sum of money in fees, only to find that the house had been left in a filthy state when we moved in. Boiler broke several times during our tenancy but they didn't seem to care. I was told "to be more careful" - it was breaking because of a leak from the bath upstairs. I think they expected us to not bathe...?We also reported a wasp nest that was never dealt with in the 10 months that we were there.Customer service hit and miss. They like to give you an unwanted nickname despite me never referring to myself as "Rach".Now we've moved out, they want to deduct £60 from our deposit because the oven needs cleaning. Despite it being in better condition than we found it in! I'm in the process of finding out whether the previous tenants were also charged for this.They will try to rob you blind at every opportunity. Oh, and, I overheard one of their agents telling a prospective tenant all about our back story and where we were moving too. It was all totally inaccurate but serious GDPR nightmare. She also took their bank details within earshot of me. *Facepalm* I could go on for hours!Avoid!!
1/5
TrustpilotVery bad bad bad service
Very bad bad bad service, keep away unless you enjoy stress. We accepted a low offer on our jointly own house because we were told our buyer was a cash buyer, who turned out he required a re mortgage and a mortgage. The sale took 8 months. Ringing the office phone rarely got answered, messages were replied to very late. We kept being told the same excuses. Horrible and nasty to deal with. While selling this house through Frank Innes (which is a joint ownership) I decided to put my own house on the market and used TJ Thomas, what a difference. Sold and completed in 12 weeks. How can 2 estate agents be so different, like comparing day and night. If only I read the reviews before I appointed Frank Innes I really could have saved myself a lot of stress. Just be warned.
1/5
TrustpilotOverpromised me and took money off my tenant without agreement
Agent in branch (who had now left) lied and over promised. Took money off my tenant they had no tenancy agreement to cover and head office don't seem to understand the legalities of this and have no urgency to return the money to the tenant.I have moved the tenancy to a much better agent and 2 months later Frank Innes are still holding the deposit despite repeated chasing from myself and the new agent. Do not use. Minor issues become major problems and they fail to acknowledge this.
5/5
GoogleGreat service especially from employee Jennifer at Chesterfield who on more than one occasion went above and beyond. Really brilliant at her job. Thankyou.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleFantastic service! Was worried about renting after selling my house, Amy helped me through every step of the process, was very friendly and not judgemental! …
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
5/5
GoogleStar treatment Team, Lettings ,Chesterfield branch, all ways do a great job, used them for many years,many thanks keep up the good work.😁👍 …
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTry taking you for a mug!!
Try taking you for a mug!!! Myself and my partner got our renewal tenancy agreement come through and they wanted to charge us more but the property had no improvements and we were told it was the right price for the area. We then asked if the price could stay the same and were told they would get back to us in 7 days we heard nothing, contacted them back and still no joy so had to spend nearly £2000 to move to another property to then find the bungalow is now up for the same price as what were paying. They just wanted to test us and rip us off stay well a way from them and they are so rude
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