Frank Innes Chesterfield reviews

★★★★★ 5/5

Google

As a Landlord it is very important to have a Letting Agency that you can trust. Frank Innes provide such a service. We have been using them for a number of years now and Charlie and Sian have always provided a very professional and friendly service. Their market knowledge is exceptional and the rents they set are realistic and achievable. They go the extra mile and have always found tenants quickly. Thank you.

Suzanna · 15 June 2016

★★★★★ 5/5

Google

Laura was very helpful, kind and positive.

Margaret · 14 June 2022

★★★★★ 5/5

Google

I have used Frank Innes for both letting and selling my property. The care and attention is second to none. Nothing was too much trouble and everyone I spoke to was so friendly and professional. I could relax and let Frank Innes do the work, know that everything was in good hands and that I would be informed every step of the way. I wouldn’t hesitate to recommend them.

Jen · 15 June 2018

★★★★★ 5/5

Trustpilot

Eric Smith

After contacting Frank inns for a viewing of a apartment.We were meet at the location by Eric,who showed us round the apartment in a very professional manner,and was extremely knowledgeable in all aspects of the apartment. Eric is a credit to your company

Brian · 8 October 2021

★★★★★ 5/5

Google

We were looking to rent a bungalow in Hollingwood, Chesterfield, Keira and the rest of the team were excellent with their service and very polite.

Steven · 2 August 2024

★★★★★ 5/5

Google

I moved to Chesterfield only 1 month ago. I would describe Gemma, Amy & Megan as brilliant. Frank Innes team is the best. Thank you is not enough for them.

Erinda · 16 April 2024

★★★★★ 5/5

Google

I bought my rental apartment through Frank Innes, and always found the staff at the Chesterfield office to be friendly and eager to help. I was so satisfied with their service that I now use them to rent the property for me. Issues and …

Robbie · 16 April 2023

★★★★★ 5/5

Google

Recently me and my partner were on the hunt to rent a property and thanks to the amazing team at Frank Innes we got exactly what we wanted. Gemma, Amy and Megan have been very helpful, supportive and understanding during the process and now …

Panagiotis · 16 April 2023

★★★★★ 5/5

Google

excellent service. switched to frank innes from another local estate agent, when selling our property. the contrast was unbelievable. there was a lack of movement and a lack of communication with our previous agent. once frank innes took over, they were proffesional, proactive, thorough and helpful. kept us informed and generated a lot of interest in our property leading to a swift sale. very highly recommended

Matt · 15 June 2019

★★★★★ 5/5

Google

Always been brilliant with our tenancy, very quick to sort out the odd problem, fair, honest, friendly and helpful people to deal with. We rent a property through Frank Innes and can honestly say haven't a negative thing to say after 2 1/2 years! We also have a great landlord which helps too.. You all work so hard and would reccommend to anyone renting out their property.

Sarah · 15 June 2018

★★★★★ 5/5

Trustpilot

New tenants

Started a new tenancy with Frank Innes recently, so far so good.. Emily and her team have been really polite, helpful and have kept us informed during the entire process, in particular as their was a delay in moving in due to the pandemic.

MR · 4 March 2021

★★★★★ 5/5

Google

We have recently moved into a new rental property through Frank Innes and they have been absolutely brilliant every step of the way - from the viewing, to the quick turnaround and moving in. They have also responded in a timely manner to …

Sam · 16 April 2023

★★★★★ 1/5

Trustpilot

Two things you must not do when it comes to Frank Innes

Two things you must not do when it relates to Frank Innes;1. Never pay them holding fee till you see the property2. Never sign any document till you have seen the property physically and not a video viewing.These guys are deceptive!I learnt the hard way from renting with them. Now I am stuck for the next 12 months.As an addendum, when you go to do contract signing, do not be won over by their smiles while telling you to sign the documents for the property, make sure you take it away and check the property yourself.A word is enough for the wise. Beware of Frank Innes and Bestoweves!!! Same contrywide agents!!!

Tayo · 1 December 2022

★★★★★ 5/5

Google

Fantastic service from the girls at Frank Innes, Gemma and Laura dealt with our rental property quickly and efficiently, extremely helpful and always there when we needed them. Will be using them again soon. Thanks girls! (Sorry, not forgetting Brad too!)

Joanne · 14 June 2023

★★★★★ 5/5

Google

From the initial visit from Sarah, through to the final sale, every member of the team worked hard to get us the best sale, and kept us fully informed throughout the process. I would have no hesitation in recommending them to anyone selling their property. Thank you so much!PositiveResponsiveness, Quality, Professionalism

Jane · 14 June 2022

★★★★★ 1/5

Trustpilot

I’m reading these reviews because I’ve…

I’m reading these reviews because I’ve been dealing with frank Innes. I viewed a property over two weeks ago and I’m interested in making an offer. I contacted the agents and expressed my interest and asked 3 questions to which they said they would get back to me. I have phoned several times and spoken to numerous representatives. They all of promised me a reply via phone call/email but to date I’m still awaiting. I have to wonder why the management don’t respond to the concerns by doing something but obviously this is still going on. Total incompetence!

Byron · 18 September 2022

★★★★★ 1/5

Trustpilot

Left flat in coalville

Left flat in coalville. Left clean with no damage! They reduced £450 from my deposit. Never again.

KENNETH · 29 October 2025

★★★★★ 5/5

Trustpilot

Thanks to Emily Riley for all of the support during our first rental process

Emily was very helpful with helping me and my girlfriend move into our first apartment. She always kept us in the loop and explained everything to us carefully. Would highly recommend if anyone is looking for a property to move into :)

Szymon · 23 February 2021

★★★★★ 1/5

Trustpilot

Dreadful avoid at all cost

Dreadful avoid at all cost. Wanted to view a letting and got told must leave a holding deposit of 450. Was also told that as long as the landlord didnt have the paperwork we would get it back if it fell through. Left the deposit and viwed the property. The propwrty beared no resemblance to the video they sent and was dirty moldy and disgusting. Instantly said no and requested the deposit back to be told no. Even though we have emails requesting paperwork which wasnt sent so the landlord couldn't of had the paperwork we were still told no. Now having to go to trading standards and the ombudsman. Avoid!!!

Ellis · 13 September 2022

★★★★★ 5/5

Google

We’re currently in the process of purchasing our new house and had the privilege of giving Frank Innes Estate Agent the task of doing so. We met a very special and professional agent Rishi and he is amazing. They know how to look after their customers. Keep up the good work guys. M & MPositiveProfessionalism

Marie · 24 August 2021

★★★★★ 5/5

Google

Fantastic experience moving to new town at quite short notice. Amy, Gemma, and Megan have been super helpful and kept me informed the whole way through.

Amy · 16 April 2024

★★★★★ 1/5

Trustpilot

Avoid Frank Innes

Incredibly poor service. After coercing us into signing a rental agreement three weeks before we could move in to the property, on arrival to sign the legal papers, after a two and a half hour drive, we were unable to take the property because the required electrical check had not been completed. The estate agent was then surprised when we refused to sign, offered no apology and was completely disinterested in the inconvenience that she had caused.

Nick · 14 November 2022

★★★★★ 5/5

Google

big thanks to Phoebe and Sian excellent very professional people highly recommend this company

Luther · 15 June 2018

★★★★★ 5/5

Google

Have previously purchased a property from Frank innes and now purchasing another. Always very helpful and informative. Help with every step of the purchase. Always friendly and informative. When viewings are requested they are always done quickly and have worked around my demands. Couldn't be happier with the service received.PositiveResponsiveness, Quality, Professionalism, Value

Steve · 14 June 2021