Trusted Agent profile · Chesterfield
★★★★★
460 reviews across 2 platforms
10 Glumangate, Chesterfield, S40 1TP
Frank Innes's office in Chesterfield, at 10 Glumangate, is rated 3.7 out of 5 across 460 reviews on two platforms, including 252 Google reviews rated 4.8.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
5/5
TrustpilotSo far so good!
I contacted Frank Innes about letting my house out, and within a week it had been put on the market, had 2 viewings and a holding deposit put down. Another week later and the contracts were signed. Impressed and relieved with the quick and easy process.They’ve also been really great with communication so far, keeping me up to date with the viewings etc.Thanks Olivia & Lydia!
5/5
GoogleAll the staff at Frank Innes are professional, knowledgable and nothing is too much trouble, we are first time landlords and they just made everything go very smoothly. There were a couple of teething problems which were dealt with efficiently and effectively, super impressed!!
Thank you for taking the time to leave this review Carol. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers and we are happy to see that the problems were dealt with to your satisfaction. Many thanks again for leaving this feedback
1/5
TrustpilotDont go near this company with a barge…
Dont go near this company with a barge pole....let a house through them, paid deposit and had a confirmed move in date...only to be informed 2 weeks before commencement that the property actually wasnt available... even though it was still being actively listed on rightmove
5/5
GoogleKim W 12/03/2024 I have been looking for a suitable property to rent and found one being let by Frank Innes, I have been speaking with Kiera Thomson-Bradford who has been fantastic from the start and is continuously helping throughout the process and towards the completion, she is very professional and extremely helpful 5*.
Many thanks for your excellent 5* review and thank you for your kind words Kim Whitehead. Best wishes, Lucy, Customer Relations.
5/5
GoogleIncredibly efficient and friendly too; the whole renting application and subsequent tenancy went really smoothly. Amy and Gemma couldn’t do enough for us, they have been brilliant. I've been renting now for the best part of 27 years and I have to say that Frank Innes have been the best Agency I have dealt with. If I could leave more stars, I would!!! Thankyou so much.
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have been using Frank Innes for a number of years to buy houses. Karen and her team are fantastic. They are extremely knowledgeable, highly professional and most importantly very friendly and approachable. Always a first class service and we would highly recommend them.
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
5/5
GoogleRishi is an asset to this agency. He's been fantastic and so knowledgeable! Thanks for sorting out all of those viewings for me @Rishi in an area I knew nothing of :)PositiveResponsiveness, Professionalism
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleI was looking for my first buy-to-let property in Chesterfield and I was very fortunate to deal with Rishi.Of all the agents I made enquiries with, he was the only one who took a real interest and time to listen to what I was looking for, offer advice and show me a range of properties which offered different options and possibilities. Very happy with the service received, and a mention to Luke who was on the case to help push through the conveyancing.PositiveResponsiveness, Professionalism
Thank you for the excellent 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAshby Frank Innes the best place to buy a property
This was my first purchase of property in the UK. Am I glad that I made the purchase through Frank Innes. Elliott went the extra mile to arrange comprehensive and safe the viewing in covid19 times. The special treat was to have dealt with Lindsey Hawley. She was always friendly, efficient, timeous and supported me in this first purchase. THANK YOU Frank Innes Ashby & staff
1/5
TrustpilotAbsolutely appalling service from the…
Absolutely appalling service from the moment I signed for the my new rental property. Frank innes assured me that the landlord had carried out an inventory on the property and that it was ready for me to move in. On the day I received the keys I went to start moving and on inspection of the property it was absolutely disgusting it stunk of dogs as soon as I walked in the house. All the light Grey carpets had brown stains in all the rooms and banister rail and radiator were hanging off the walls in the landing. The whole house was filthy and frankly I wouldn't let a dog live the property. And to top it off I'm still waiting for the funds to refunded back to me over 2 weeks later. So much for Frank innes carrying out inventories on their rental portfolio. I would never recommend them to anybody
5/5
GoogleProactive, personal and passionate about finding you a home and selling your house (if that's what you want). I've had a few dealings with FI over the past 12 months and each time the experience has been good! On the most recent occasion Sarah came to value our property and we discussed the kind of property we were looking to move into - she immediately identified 3 properties which fulfilled our criteria. Mark the mortgage consultant is knowledgeable and efficient and April, Luke, and Rishi are always friendly and fast.PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review and kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleGemma and Amy were very helpful right from the start. Would happily recommend. Thanks
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotReally poor service !!!!!pushed dolly…
Really poor service !!!!!pushed dolly come claim money for viewing, overtake and go away from shit agent there is a lot trusted companies
5/5
GoogleReally nice professional people. Nothing is too much trouble. Special thanks to Rishi and April for helping us purchase our new property.PositiveResponsiveness, Quality, Professionalism
Thank you for you kind comments and wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service. We were buying in the Chesterfield area and nothing was too much trouble for the Frank Innes Team. We would definitely recommend them.
Thank you Sally for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWorst estate agents in Burton On Trent
The Burton On Trent branch was who I was selling my house with and to be quite honest, the service they provided was shocked. Alice who is the branch manager said she tried her best. Oh really? I don’t think you did. I’ve never been as stressed out in my life then when you kept emailing me day in day out. It was so freaking annoying. Hated your service from day one and to be quite honest again I’m glad to see the back of you. Good riddance Frank Innes Burton. And to anyone to is thinking about selling their house with Frank Innes Burton, I’d run while you can and go somewhere else. Don’t give them your time and patience. They aren’t worth it
5/5
GoogleAnisha was fantastic in person and on the phone. Credit to the company.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExtremely helpful and friendly
Very quick at getting back to me to book in for veiwings. also the estate agent Connor, was lovely and went above and beyond. Very friendly and helpful service.
5/5
TrustpilotFrank Innes via Gemma Bailey managed a…
Frank Innes via Gemma Bailey managed a 19 apartment property owned in Chesterfield for several years prior to our disposal in July of this year. The service offered was very good including assistance with the sale. Would recommend them to any landlord.
1/5
GoogleJust moved to Chesterfield from Netherlands. Agreed for a property from Franks Innes. Initially what looked a good Agency. But turned out to be very unprofessional during the house and key hand over. ---Had to move into a dirty, dusty and not maintained house. · The carpet had broken glass pieces. · The kitchen hob and sink were not even clean. · The outlets for washing/dishwasher was not closed, spilling the dirty water from the sink. Already molds had started to appear. · The garden was more than a bush. During the viewing only I have asked about the garden to be maintained. .The Garden lamp glass was broken and on the ground The letting agent, Laura Wilson, was ‘very professional and inhuman’ to say that the it was never mentioned. So, I guess she would love to move to a such mess or may be living in one. She reached late for the appointment and left as soon as the signatures were done, dint even bother for any questions. She had no idea of how the hob or the hood or even the boiler/heater worked, if they even worked or not. Just told us about their maintenance website and took off. Logged a complain on the boiler on Friday, and I got a call today. So, I guess once the money transaction is done, they don’t even bother. Also, When all the payments, paperwork and references checks were finished by Thursday. But not sure, why she took 8 days for the hand over. A definite loss of 8 days for the company. Worst experience and feel cheated in many ways. Please be aware, do a detailed viewing and list out the things to be done done before you move in.
Good afternoon, I am sorry to read that you feel this way. So that we can look formally into any concerns you may not have already raised, please contact us with full details to review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleCouldn't have been more helpful, made my relocation from Wales really easy and fast. Much appreciated, excellent service from the team!
Thank you for taking the time to leave us this tremendous 5* review Trudie. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service at Frank Innes. Rishi is always available and helpful. Even when I begin to despair Rishi keeps me positive. Would highly recommend this agentPositiveResponsiveness, Professionalism
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCash sale
Cash sale, empty house..12 weeks later!! Coalville branch. Complete lack of communication, each week I would have to chase, never got back to me.. I would always have to call back.. manageress very patronising towards me when I HAD to go in the office to find out what’s going on after no replies from email or phone. I have bought and sold 12 house in 10 years.. this was the worst experience I’ve ever had. Emailed 2 days ago about having the ‘for sale board’ removed 2 months after the sale and guess what.. no reply! Don’t get frustrated like I did, just avoid the Coalville branch.. some serious training needs to take place around ‘customer’
2/5
TrustpilotPoor service for tenants
Exterior door lock has seized up leaving the door unlockable. Reported it at midday, by 5pm they were still trying to get in touch with the landlord to authorize the repair. Then we were advised that it might not be sorted by the end of the weekend.This is on top of being without heating and hot water for over a week last winter because they have to run everything past the landlord. There seems to be a focus on satisfying landlords at the expense of the tenants well-being, which is morally wrong.
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