Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFirst time buyer - national residential
I bought my first house with the national residential, they talked me through the process and assisted where needed with the process would recommend 5 stars.
Lee · 20 December 2020
Agent replied · 11 June 2024
Hi Lee, thanks very much for your kind review and for remaining patient while we worked to rehouse the tenant to a council property to enable you to purchase with vacant possession. Sorting tenant issues like this is not straight forward, particulalry with Covid-19 and stretched councils causing big delays, but we got it completed in 3 months and thanks for staying the course. We hope you love your new house and all the best for the New Year. Thanks again, David and the NatRes team
★★★★★ 5/5
TrustpilotExcellent Service
Very happy with the service provided by the National Residential team. I received regular updates which helped me throughout the sales process. I highly recommend National Residential.
Julius · 28 March 2024
★★★★★ 1/5
TrustpilotThey ask for reams of paperwork and…
They ask for reams of paperwork and photos. And just stick your property on rightmove etc. Better off using a local agent
Martin · 29 September 2021
Agent replied · 11 June 2024
Hi Martin, I take note that you have made 12 reviews on Trustpilot and almost all of them are 1* reviews. We ask for ‘reams of paperwork and photos’ so we comply with AML and rules for estate agents and also so we can do our very best to market your property to help you (and all our vendors) to sell quickly for the best price. We listed your property for sale at a guide of £85,000 and only one buyer registered and was not interested to proceed further due to the poor condition of the property and the rear garden that was overflowing with weeds. Although we do our best to get our desktop valuations right, the number of buyers who register when we go to market is the best guide to the value of a property unfortunately it was obvious that your property was not going to sell for £85,000 and in my opinion, it might sell for £70-75,000.You recently sent us a message to ask for us to make you a cash offer to purchase your property so I personally replied to you with the valuation feedback that in my opinion your property would sell for no more than £70-75,000 through our auction and therefore any cash offer we could make would be £50-60,000. This is because as a business we have to make a £20,000 margin when we buy and sell to cover risks and costs and to make a profit. I thought I was helping you to give you precise feedback and to give you a cash offer you requested.
★★★★★ 5/5
TrustpilotVery professional company to work with
Very professional company to work with. Highly recommend!
Thomas · 15 May 2023
Agent replied · 11 June 2024
Thanks for your kind review, Thomas. And good luck for the future. All our best, David and the NatRes team.
★★★★★ 5/5
TrustpilotWould use again
Our experience with this company was excellent. All staff were polite and always did what they said they would in an efficient and timely manner. Would use their services again.
Gwen · 29 May 2019
Agent replied · 11 June 2024
Hi Gwen, thanks for your review. I'm so glad we completed this week! Thanks for pulling out all the stops too. Wishing you and Nigel all the best for the future. David (Director)
★★★★★ 4/5
TrustpilotOverall a good service and would use…
Overall a good service and would use them again. Delayed completion due to buyers financial arrangements but we got there in the end
Tony · 9 June 2021
Agent replied · 11 June 2024
Hi tony, thanks for your kind review and your patience with the completion timeframe. Please keep in touch if we can help you further and we all wish you the best of luck! Thanks again, David and the NatRes team
★★★★★ 5/5
GoogleI would have to say during this very difficult time (Covid19) these guys went over and above, to get the deal over the line.PositiveResponsiveness, Quality, Professionalism, Value
Philip · 12 June 2020
Agent replied · 11 June 2024
Hi Phil, thanks so much for your kind review and good luck with everything!! National Residential
★★★★★ 4/5
GoogleManaged to sell our property within a couple of days. Really good at responding and keeping us up to date with what was going on. Would recommend.
Annalisa · 12 June 2020
Agent replied · 11 June 2024
Hi Annalisa, thanks for your very kind review and for also assisting in completing quickly. We wish you the very best with your new home. Many thanks, National Residential
★★★★★ 5/5
TrustpilotI would highly recommend National Residential
I would highly recommend National Residential. I purchased a property via National Residential this year and they were professional and they want out of their way to be helpful.
Mark · 12 August 2019
Agent replied · 11 June 2024
Hi Mark. Thanks for your kind review. We had a really tough sale and you were the most patient of buyers. We got there in the end and only through your persistance and willingness to work with us over an extended timeframe. I hope the investment is really working out for you and the hard work pays off. Thanks again, National Residential
★★★★★ 5/5
TrustpilotNational Residential explained…
National Residential explained everything very clearly during our process of buying the new house.
Nasreen · 24 October 2024
★★★★★ 5/5
TrustpilotGreat service
Great service, purchase was smooth with no issues, the team kept me updated throughout the whole process until key collection! Recommended.
Lev · 4 October 2021
Agent replied · 11 June 2024
Thanks for your kind review and don't forget to keep checking our site for new properties to buy. David and the Team
★★★★★ 5/5
Trustpilot5 Star
Purchased a property through The Online National Residential Estate Agency, received 5 star service throughout. Good communication, prompt response to any questions. Helped throughout the Conveyancing process. 5 Stars.
Mark · 6 July 2019
Agent replied · 11 June 2024
Hi Mark, thanks for your review. Your help was also much appreciated. Hope your new house is coming along great! Al the best. David and the team
★★★★★ 5/5
GoogleDealt excellently with a complicated deal.
Charles · 12 June 2023
Agent replied · 11 June 2024
Hi Charles, thanks for your review and I'm glad we could help. We had to overcome your mortgage and lease issue and with your patience we were able to do so. All the best. David and the team
★★★★★ 5/5
GoogleGreat service all along the way.
Mohsin · 12 June 2023
Agent replied · 11 June 2024
Hi Moshin, thanks for your review. David and the team
★★★★★ 5/5
GoogleThis company's service is very efficient. They make what can be a stressful time much easier and are very straightforward to deal with. We would use their services again.
Gwen · 13 June 2019
Agent replied · 11 June 2024
Hi Gwen - I'm so happy we got it completed for you and overcome all the obstacles thrown our way. Good luck for the future and thanks for your help. Many thanks, David (Director)
★★★★★ 5/5
TrustpilotIt was an excellent service
It was an excellent service, the transition was very smooth with no headache and very quick and efficient. Definitely will do business with National Residential again!
Vincent · 6 June 2020
Agent replied · 11 June 2024
Hi Vincent. Thanks for your review and for assisting with a fast completion. Good luck with your property investment and we look forward to assisting you further with new sales if we can. Thanks, David and the Nat Res team
★★★★★ 5/5
TrustpilotHighly professional company
Very happy - I bought a well-priced house, with National Residential and found the company perfectly efficient and rapid in their responses to all queries. Would recommend!James
James · 17 December 2019
Agent replied · 11 June 2024
Hi James, thanks for your kind review and for choosing to buy a proeprty through ourselves. I hope your property investment turns out to be the start of a prosperous future for you. Stick at it and lets keep in touch. All the best; David and the team
★★★★★ 5/5
GoogleGood communication and quick process.
David · 12 June 2023
Agent replied · 11 June 2024
Hi David thanks for your kind review and for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
GoogleGreat agency to work with!
Thomas · 12 June 2023
Agent replied · 11 June 2024
Hi Thomas, thanks for your kind review and for choosing to purchase from ourselves through our modern auction and I wish you the best for the future. Thanks again, David (Director) and the NatRes team
★★★★★ 5/5
TrustpilotReally good experience and all members…
Really good experience and all members of the staff went above and beyond to make the process as easy and quick as possible
Nicola · 14 January 2021
Agent replied · 11 June 2024
Hin Nicola, thanks for your kind review and being proactive so we were able to complete as fast as possible. Thanks again and good luck. David and the NatRes team
★★★★★ 5/5
TrustpilotImpressive management
All doubts was cleared as soon as they can.Phone conversations were always polite and helpful.When there was a problem ( tenant couldn't move out ).... The agency followed it and managed well.
Titto · 11 October 2023
★★★★★ 3/5
GoogleThey did sell my house which was great, but the communication between all parties was really poor and became quite stressfull
Samantha · 12 June 2021
Agent replied · 11 June 2024
Hi Samantha, thanks for your kind review. I take on board your comments, but your sale was somewhat complicated as you were in a chain and purchasing an onward property with the help of another solicitor. Our buyer for your property was able to complete sooner than your onward purchase was ready, but we could have coordinated matters more efficiently in the final week. We still achieved a fantastic result of selling in 19 days and completing in 64 days, especially for a chain. Thanks again and best wished for Xmas in your new home. David and the Nat Res Team
★★★★★ 4/5
TrustpilotGlad we went for this type of auction after initial reservations
This type of auction Worked well for us in selling an attractive but quirky property. National residential Were helpful and professional through the process.
Nick · 22 August 2020
Agent replied · 11 June 2024
Hi Nick, thanks for your review and for your assistance in completing quickly and responding to enquiries promtpy and thoroughly. It really helped. I wish you the best for the future. David and the NatRes team
★★★★★ 5/5
TrustpilotReally friendly quick sale and kept in…
Really friendly quick sale and kept in constant contact through out! Great service highly recommend
Gemma · 26 April 2022
Agent replied · 11 June 2024
Hi Gemma, thanks so much for your very kind review. We wish you well for the future. All the best Rachel and the NatRes team
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