Beresford Adams Chester reviews

★★★★★ 5/5

Google

As a first time buyer with little experience with buying my first home, I used Beresford Adams for there professional help and guidance. My advisor was Thuin and through every step of the way provided me with his expertise and help. I honestly can not point out any flaws and his availability when I had any questions or needed help was second to none. I definitely recommend using his services.

Gareth · 13 June 2021

★★★★★ 5/5

Google

From the moment I entered the shop the staff were welcoming, helpful and friendly. I had to sell my parents bungalow following the death of my Father and they were understanding and supportive. Throughout the sale process they were with excellent communication and information . Can't fault them. Highly recommended. Thank you.

Ann · 13 June 2023

★★★★★ 1/5

Trustpilot

Awful. Avoid.

Awful. I have been in the rental market for a good while but haven't come across a letting agent quite as unprofessional as this company. I have been without hot water for nearly 7 weeks at the time of writing this and they don't seem to care at all. As well as this it was lucky I found a note from the previous tenant explaining where the water valves and fuses were etc because the letting agent didn't have a clue. Very, very disappointed.

Luke · 27 September 2023

★★★★★ 1/5

Trustpilot

When viewing a cottage the agent told…

When viewing a cottage the agent told us that the log burner was working! and that there was a parking space for one vehicle at the rear of the cottage. We went ahead and purchased the house. I went to pick up the keys from the Colwyn Bay office as agreed to be told the house was still occupied,and I’d have to go back the next day, I found the agent very abrupt and rather rude! When we finally got into the house the vendors had left a huge wardrobe in a bedroom, the log burner was in disrepair and obviously not been used for years! The car space at the rear of the house was only suitable for a very small vehicle. I contacted the office regarding the wardrobe the vendor had kindly left us with, the advisor wasn’t interest at all.. told me to take the matter up with a solicitor, although I hadn’t signed any agreements to have the wardrobe. I feel that Beresford Adams are only look after the vendors interests and needs,the customers service is extremely poor I won’t be recommending this estate agent and I wouldn’t view/sell a house through them again.

Karen · 14 September 2023

★★★★★ 5/5

Google

Very good service provided by Sophie Stanway who was approachable, listening, supportive and professional. Thank you Sophie.PositiveResponsiveness, Quality, Professionalism

Chris · 25 August 2021

★★★★★ 1/5

Trustpilot

shame I can't leave one star

shame I can't leave one star. rented a property from them Anglesey Branch, property management team are rude and hopeless, roof has leaked since October last year and I mean properly leaked, place is damp and rotten throughout. extensive damp and mould issues, we have been ignored and left to suffer. moving out soon thank god. Landlord who lives out the country is besides himself with how bad the property has been allowed to become under beresfords care, it needs thousands to be repaired. we've lost huge amounts of personal belongings from the leak and damp. grateful to be leaving, but leaving out of pocket and without a lot of personal items due to them being damaged.

Ceri · 16 August 2023

★★★★★ 5/5

Google

Laura has been amazingly helpful and on the ball the entire moving process. Thanks for all your help!

Ashe · 13 June 2024

★★★★★ 5/5

Google

Absolutely incredible service from start to finish. The team have made my house move so much easier and responding to my emails in a timely manner. Laura especially deserves a mention, a credit to the team! Thank you once again!

Cole · 13 February 2024

★★★★★ 5/5

Trustpilot

House purchase

Many thanks to Alecia, professional and polite at every step Kelvyn

MR · 26 July 2024

★★★★★ 3/5

Google

Sophie was very efficient and patient through the whole process. Great to have help.

Jake · 13 June 2021

★★★★★ 5/5

Google

Very happy with the service we received when renting a property from Beresford Adams. Any issues whilst we were there were dealt with promptly and the comunication post rental has also been top notch.

Adrian · 22 May 2025

★★★★★ 5/5

Google

Absolutely fantastic service, especially Amy, extremely helpful! Great contact and support especially during difficult days. Thank you

Mark · 14 June 2019

★★★★★ 5/5

Google

Laura, Bryn & Richard have all been fantastic in helping us get our property let out quickly, to the right tenants and for the right price. Great communication and very professional. Thank you very much for all of your help, we look to working with beresford Adam’s for many years to come. Would highly recommend their services.

Hannah · 13 May 2024

★★★★★ 5/5

Google

Fantastic service from the Agency. The service provided by Amy was outstanding.

Roy · 13 June 2020

★★★★★ 5/5

Trustpilot

Making retirement dream come true

We had registered our name with several Estate Agents in North Wales as we were looking to retire to the area and had been unable to find anywhere. Steve at Beresford Adams Porthmadog, called us to say he had a new property on the market which 'ticked all our boxes'. We travelled up from Kent that weekend, viewed the property and fell in love with it. The team at Porthmadog set all the wheels in motion, and we have now been living here for nearly a month. Thank you to all the friendly and helpful staff at Porthmadog.

Mrs · 21 June 2022

★★★★★ 5/5

Google

Brilliant service from first phone call to moving in ..... and after. Proffesional, friendly relaxed atmosphere. Laura and Richard could not have been more helpful. Highly satisfied with everything. Happy to reccommended to anyone. Thank you

Dave · 13 June 2023

★★★★★ 1/5

Trustpilot

Mismanagement cost me significantly

I used Beresford Adams in Chester as a landlord. I really cant think of anything that they did right to be honest. Cost me significantly at check out times due to them forgetting what was supposed to be checked and photographed. Forgot I had a garden (!) and cost me over 200 pounds to fix it which the tenant should have been liable for according to the contract.Never carried out mid term inspections which got worse with covid as they took advantage of the situation to do no checks at all. Paid them for full management but constantly had to carry out the services myself which I paid them for.Went into the office one day to ask for all of the keys back. I had never met anyone who was in the office that day and they handed them over to me without asking my name or for ID!In the end I asked them to reimburse me for all of the money I incurred during the final check out and they never even called me back after trying for months. My only course of action will now be small claims court.Disaster of a company. Please use any other agent in Chester, there are plenty to choose from.

Adam · 28 February 2022

★★★★★ 5/5

Google

Very smooth experience overall, and Aimee O. is an excellent mortgage broker! Thank you very much Aimee! All the best all!

Lucian · 15 May 2024

★★★★★ 1/5

Trustpilot

Holywell branch

Holywell branch - avoid!!At the end of Feb 2021 I put an offer on the house in Bagillt for the price of 227,000.00. After reaching the point of 3/4 of conveyancing process we were told the price changed to 260,000.00 (9,5 months later!). As we were using Help To Buy scheme this fell out of the cap so we were left with no choice but dropping the deal. The price was not negotiable. Until today nobody knows when the house will be ready for completion (maybe Easter 2022) even if in Feb 2021 we were buying not the plot, but the standing house! The contractors changed during this 9,5 month ordeal and developers were very hard to reach and communicate. I was involved in never ending chain of people to finally get to the developer's chasing team who dependant of who you dealt with were trying to help or not. Developers are Quatrefoil just so you know - please avoid.Clearly mistake of the branch left me with ongoing stress for 9,5 months, submitting mortgage offer twice (losing credit score) and bills to pay (valuation fees, lawyers). I cannot stress how much we lost by dealing with this company. Please don't make this mistake.

Emilia · 8 December 2021

★★★★★ 5/5

Google

Purchase new bungalow and Jess in the Chester branch looked after us from start to finish, the service we received with nothing but amazing. Well done Beresford Adams and Jess for looking after us.

Phil · 13 June 2023

★★★★★ 5/5

Google

Lindsey was really helpful with everything! An absolute star!

Jay · 14 June 2019

★★★★★ 1/5

Google

Absolute joke, we had an appointment for 5 o'clock, at 5.20 I rang up I got told they would be 5 minuets late as there was bad traffic, we waited till 6 pm after ringing loads, knowone turned up there phones were not on, so I had waited with my 9 month pregnant girlfriend in the cold for nothing.....

Adam · 14 June 2017

★★★★★ 5/5

Google

Fantastic experience with Chris Hassett, could not do enough for us in arranging our mortgage. He was attentive and always available to help when we had questions, especially as we were first time buyers. I would highly recommend his service to anyone buying a house, he is extremely personable and went above and beyond for us.

Shaun · 14 June 2018

★★★★★ 2/5

Trustpilot

It’s only an estate agent

It’s only an estate agent, so most peeps know only too well what to expect. As a landlord, the pros are; large chain owned by countrywide, giving many branches and “long arms”. They will offer all services, at a cost, for the “amateur” landlord. They will attempt to make landlords feel financially secure in the business venture of letting. As a landlord, the cons are you are likely to be “misled” as to exactly what services have actually been carried out, you will not be given correct feedback regarding prospective tenants, and existing tenants actions, and are reliant on rent payment being passed on accurately and promptly.As a tenant, the pros are generally no better and no worse than any other estate agent. Like banks, internet providers and mobile phone networks, they all operate under the same business conditions and have very little difference to offer a consumer or customer. The multi occupancy building I have a flat in has suffered from several years of catastrophically bad tenancy offers from the Colwyn Bay branch resulting in multiple police attendances; charges of drug supply and prostitution and breaches of the peace resulting in mass evictions. Very recently the occupants of the ground floor flat beneath mine moved out in the middle of the night. Presumably “a runner”; and further evidence of the lack of skill, or care, displayed by Ber. Adams during the new tenant selection procedure; that they doubtless boast to the land lord about. In some sort of bizarre attempt to attract even less desirable new tenants, the flat is now being offered as “Zero deposit available”. I have needed to communicate with a Ber. Adams employee regarding faults and repairs required in my flat. Not only was this employee unable to clearly understand and co-ordinate this situation; but seems to have recently received a promotion. The latest act from this person was to inform me of an upcoming inspection of the flat. An appointment was arranged, no one came, I emailed the employee; and was not replied to by either phone or email. The phone line to the B.A. office is unmanned.

Robert · 22 April 2021