Beresford Adams Chester reviews

★★★★★ 3/5

Google

Sophie was very efficient and patient through the whole process. Great to have help.

Jake · 13 June 2021

★★★★★ 5/5

Trustpilot

House purchase

Many thanks to Alecia, professional and polite at every step

MR · 26 July 2024

★★★★★ 5/5

Trustpilot

Buying a house it’s was the greatest…

Buying a house it’s was the greatest pleasure dealing with Zoe and Cary’s they were so understanding and dealt with everything they possibly could speaking with our solicitor secretary on our behalf etc .

Gail · 13 June 2025

★★★★★ 5/5

Google

Very happy with the service we received when renting a property from Beresford Adams. Any issues whilst we were there were dealt with promptly and the comunication post rental has also been top notch.

Adrian · 22 May 2025

★★★★★ 5/5

Google

Absolutely fantastic service, especially Amy, extremely helpful! Great contact and support especially during difficult days. Thank you

Mark · 14 June 2019

★★★★★ 5/5

Google

Laura, Bryn & Richard have all been fantastic in helping us get our property let out quickly, to the right tenants and for the right price. Great communication and very professional. Thank you very much for all of your help, we look to working with beresford Adam’s for many years to come. Would highly recommend their services.

Hannah · 13 May 2024

★★★★★ 5/5

Google

Fantastic service from the Agency. The service provided by Amy was outstanding.

Roy · 13 June 2020

★★★★★ 5/5

Trustpilot

Making retirement dream come true

We had registered our name with several Estate Agents in North Wales as we were looking to retire to the area and had been unable to find anywhere. Steve at Beresford Adams Porthmadog, called us to say he had a new property on the market which 'ticked all our boxes'. We travelled up from Kent that weekend, viewed the property and fell in love with it. The team at Porthmadog set all the wheels in motion, and we have now been living here for nearly a month. Thank you to all the friendly and helpful staff at Porthmadog.

Mrs · 21 June 2022

★★★★★ 5/5

Google

Brilliant service from first phone call to moving in ..... and after. Proffesional, friendly relaxed atmosphere. Laura and Richard could not have been more helpful. Highly satisfied with everything. Happy to reccommended to anyone. Thank you

Dave · 13 June 2023

★★★★★ 1/5

Trustpilot

Mismanagement cost me significantly

I used Beresford Adams in Chester as a landlord. I really cant think of anything that they did right to be honest. Cost me significantly at check out times due to them forgetting what was supposed to be checked and photographed. Forgot I had a garden (!) and cost me over 200 pounds to fix it which the tenant should have been liable for according to the contract.Never carried out mid term inspections which got worse with covid as they took advantage of the situation to do no checks at all. Paid them for full management but constantly had to carry out the services myself which I paid them for.Went into the office one day to ask for all of the keys back. I had never met anyone who was in the office that day and they handed them over to me without asking my name or for ID!In the end I asked them to reimburse me for all of the money I incurred during the final check out and they never even called me back after trying for months. My only course of action will now be small claims court.Disaster of a company. Please use any other agent in Chester, there are plenty to choose from.

Adam · 28 February 2022

★★★★★ 5/5

Google

Very smooth experience overall, and Aimee O. is an excellent mortgage broker! Thank you very much Aimee! All the best all!

Lucian · 15 May 2024

★★★★★ 1/5

Trustpilot

Holywell branch

Holywell branch - avoid!!At the end of Feb 2021 I put an offer on the house in Bagillt for the price of 227,000.00. After reaching the point of 3/4 of conveyancing process we were told the price changed to 260,000.00 (9,5 months later!). As we were using Help To Buy scheme this fell out of the cap so we were left with no choice but dropping the deal. The price was not negotiable. Until today nobody knows when the house will be ready for completion (maybe Easter 2022) even if in Feb 2021 we were buying not the plot, but the standing house! The contractors changed during this 9,5 month ordeal and developers were very hard to reach and communicate. I was involved in never ending chain of people to finally get to the developer's chasing team who dependant of who you dealt with were trying to help or not. Developers are Quatrefoil just so you know - please avoid.Clearly mistake of the branch left me with ongoing stress for 9,5 months, submitting mortgage offer twice (losing credit score) and bills to pay (valuation fees, lawyers). I cannot stress how much we lost by dealing with this company. Please don't make this mistake.

Emilia · 8 December 2021

★★★★★ 5/5

Google

Purchase new bungalow and Jess in the Chester branch looked after us from start to finish, the service we received with nothing but amazing. Well done Beresford Adams and Jess for looking after us.

Phil · 13 June 2023

★★★★★ 5/5

Google

Lindsey was really helpful with everything! An absolute star!

Jay · 14 June 2019

★★★★★ 1/5

Google

Absolute joke, we had an appointment for 5 o'clock, at 5.20 I rang up I got told they would be 5 minuets late as there was bad traffic, we waited till 6 pm after ringing loads, knowone turned up there phones were not on, so I had waited with my 9 month pregnant girlfriend in the cold for nothing.....

Adam · 14 June 2017

★★★★★ 5/5

Google

Fantastic experience with Chris Hassett, could not do enough for us in arranging our mortgage. He was attentive and always available to help when we had questions, especially as we were first time buyers. I would highly recommend his service to anyone buying a house, he is extremely personable and went above and beyond for us.

Shaun · 14 June 2018

★★★★★ 2/5

Trustpilot

It’s only an estate agent

It’s only an estate agent, so most peeps know only too well what to expect. As a landlord, the pros are; large chain owned by countrywide, giving many branches and “long arms”. They will offer all services, at a cost, for the “amateur” landlord. They will attempt to make landlords feel financially secure in the business venture of letting. As a landlord, the cons are you are likely to be “misled” as to exactly what services have actually been carried out, you will not be given correct feedback regarding prospective tenants, and existing tenants actions, and are reliant on rent payment being passed on accurately and promptly.As a tenant, the pros are generally no better and no worse than any other estate agent. Like banks, internet providers and mobile phone networks, they all operate under the same business conditions and have very little difference to offer a consumer or customer. The multi occupancy building I have a flat in has suffered from several years of catastrophically bad tenancy offers from the Colwyn Bay branch resulting in multiple police attendances; charges of drug supply and prostitution and breaches of the peace resulting in mass evictions. Very recently the occupants of the ground floor flat beneath mine moved out in the middle of the night. Presumably “a runner”; and further evidence of the lack of skill, or care, displayed by Ber. Adams during the new tenant selection procedure; that they doubtless boast to the land lord about. In some sort of bizarre attempt to attract even less desirable new tenants, the flat is now being offered as “Zero deposit available”. I have needed to communicate with a Ber. Adams employee regarding faults and repairs required in my flat. Not only was this employee unable to clearly understand and co-ordinate this situation; but seems to have recently received a promotion. The latest act from this person was to inform me of an upcoming inspection of the flat. An appointment was arranged, no one came, I emailed the employee; and was not replied to by either phone or email. The phone line to the B.A. office is unmanned.

Robert · 22 April 2021

★★★★★ 1/5

Trustpilot

Poor attitude.

I have been trying to set up an appointment to view a property. My time is limited due to work and childcare commitments, I made this clear from the outset and told them when I could make myself available. In spite of this they kept offering me times I couldn't make and then called me obstructive! Really poor attitude from the call handler from the office covering Holywell.

Steven · 12 October 2022

★★★★★ 5/5

Google

Thank you so much for the team. Really appreciate the communication is so clear. Staff are all approachable.

Belle · 13 February 2024

★★★★★ 5/5

Google

Excellent service for a successful sale of our house in Chester. The staff are very professional and always extremely helpful. Highly recommended.

Mike · 15 November 2023

★★★★★ 5/5

Google

As a first time ever experience Stepping inside was the best step ever.. helpful...patient with my lack of knowledge, great clear no pressure advice... no worries to big or to small that couldn’t be solved .Great service great cup of tea and wouldn’t hesitate to recommend to anyone..

Billie · 13 June 2020

★★★★★ 1/5

Trustpilot

Waste of time and money.. useless

Constantly chasing them up when putting myself and my partners house up for sale. So many mistakes made with the listing. Takes around a week and a half to get an answer and they’ll say they’ll call you back with an update (which they don’t). Also failed to inform me on some of the buyers queries. Honestly wasted so much money. I suggest you find an agent who is more organised. This was for the Wales/Chester branch.

Ms · 22 March 2021

★★★★★ 1/5

Trustpilot

Conmen and Scammers

Tried to buy a house from the Ruthin Wales branch. It had been on the market for over a year and was a real dump. It was in a forest so not a sort after property. As soon as we went to see it we liked it. We put an offer in. A day later we were locked in a bidding war with another couple who were desperate to buy it (ha, ha). They wanted us to submit final offer sealed bids. We decided not to increase our offer. 2 days later I received a letter from them to say our offer had been declined. They then phoned about a week later. And said we have good news. I said what are you talking about I thought we has lost the house? No they said the other couple have pulled out and the sellers have decided to accept your offer! No thanks I said. So from having no buyers for over a year in the space of a week this lost had lost two buyers.Of course the other buyer never existed. They made it all up. It was all a pack of lies to con more money out of us. They should be black listed as being conmen. Also be aware their so called financial advisor who is based at another branch is a major part of the scam. He should be reported too for proffesional misconduct.

PollittFCII · 19 March 2020

★★★★★ 1/5

Trustpilot

Council Tax Band is "TBC"

Uncle · 3 November 2023