Beresford Adams Chester reviews

★★★★★ 5/5

Google

We are some distance from Chester so it is very reassuring to know that we can rely on B.A. in the form of Debra Mason to help get problems such as plumbing issues resolved with minimum fuss. Debra is very conscientious and thorough and inspires confidence that the property will be properly managed.

John · 14 June 2019

★★★★★ 1/5

Trustpilot

As a buyer avoid at all cost as it is…

As a buyer avoid at all cost as it is waste of time and money. Llandudno branch

Sabina · 20 August 2026

★★★★★ 5/5

Google

My brother and I would like to thank the sales team who assisted during the sale of our property. We have would also like to express our thanks to Katrina in the Beresford office. She was always pleasant, extremely helpful and very supportive throughout the sale which at times was very stressful.

Carole · 14 June 2019

★★★★★ 5/5

Google

The service given by the lettings team, in particular George was superb. He was always went above and beyond, no matter how big or small the query was. The whole team were easy to deal with and made the process so much simpler!PositiveResponsiveness, Professionalism

James · 25 August 2021

★★★★★ 5/5

Google

The service given by the lettings team - in particular Lindsey - is fantastic. She really does go above & beyond to assist with every query, provide advice where necessary, and generally helps out on every issue. She ensures the process is as smooth & simple as possible - highly recommended.

Hollie · 14 June 2019

★★★★★ 5/5

Google

Currently purchasing a property through Beresford Adams. Exceptional customer service so far from the team, especially Amy. She's helped us a huge amount which we're extremely grateful for. Really easy to deal with and nothing is too much of an ask.PositiveResponsiveness, Professionalism

Kate · 13 June 2021

★★★★★ 1/5

Trustpilot

Rented from this company

Rented from this company, they were polite when taking deposits off me , however when I handed back the property, which was out of contract, they made me pay another months rent ?? (Notice) But I had already agreed with landlord ?Company were very slow in returning my deposits .. and ignored my e mails. I always paid my rent early and never had any issues. I certainly would not use a company with such ignorant staff again.Maybe just one office .. but never again

Charlie · 15 January 2019

★★★★★ 5/5

Google

Laura was a very helpful member of the team dealing with my rental property, would definitely recommend her

Katy · 15 November 2023

★★★★★ 5/5

Google

Recently bought a house via Katrina at Beresford Adams Chester, couldn't have asked for a more straight forward person to deal with. Really honest and easy to deal with for those who like to get it done. Thanks Katrina!

Mike · 13 June 2021

★★★★★ 1/5

Google

They have a 3 bedroom house listed using descriptions such as "A spacious front room" and "family bathroom". But when I rang up they said no children as the property was too small! This just goes to show the drivel that comes out of estate agents' mouths. How can the front room be "spacious" and the bathroom be "family" if it's too small and no children? The advert was completely misleading and discriminatory in contravention of the Equality Act 2010 as it discriminates on the basis of age.NegativeProfessionalism

Mehran · 13 June 2022

★★★★★ 1/5

Google

Shocking estate agents. As a landlord they cost me significant sums of money and I ended up having to take them to small claims court because they took the option to simply ignore their customer and never call back when they promised. The last straw was when they emailed me by mistake thinking they were emailing the tenant advising them to contest legitimate costs I had incurred because they would help get them out of it! Absolutely shocking outfit. Seriously, use any other estate agent before you use Beresford Adams I think it's telling that you find the time to reply to this but never reply to phone calls and emails directly. Disgusting.

Adam · 13 June 2022

★★★★★ 5/5

Google

I have recently received excellent service from Beresford Adams Chester. My agent was Jaydon Snelus and she was so friendly and informative. She had no trouble meeting me at the property 3 times and each time walked around with me chatting through decorating ideas! I found this really personable as I have been to other agents who don't even bother showing you around! I would 100% recommend Beresford to buy from. Even when I collected the keys, all of the girls in the office were so lovely! Thanks again Jaydon I really appreciate all of your help through my buying journey!

Katie · 13 June 2022

★★★★★ 5/5

Google

Excellent service. We were guided carefully and given fair advice as we negotiated our sale . Sophie was particularly helpful and reassuring which made a huge difference to us. Thank you to a great team.PositiveResponsiveness, Quality, Professionalism

CERI · 25 August 2021

★★★★★ 5/5

Google

Thank you to Tarryn and everyone at Beresford Adams. Great customer service!😊 …

Esther · 27 May 2025

★★★★★ 5/5

Google

Thank you to the team, especially Jessie and Melissa, for all your help during the course of our purchase.

Eleanor · 13 June 2023

★★★★★ 5/5

Google

Was very happy with the overall experience, kept me updated the whole way. Super friendly and approachable. Would highly recommend. Melissa was a pleasure to speak to!

Rhianne · 13 June 2022

★★★★★ 5/5

Google

Absolutely fantastic service, especially Katrina and Amy have been extremely helpful! Great contact, always providing support when needed. We’ve gone through very long and difficult process of buying a house but they’ve made our experience better. Thank you once again!

Daria · 14 June 2019

★★★★★ 5/5

Google

George was excellent, very professional and helpful from start to finish, we felt he worked hard to ensure a smooth a process, including "touch-base" phone calls and follow ups to keep everyone in 'the loop'. Thank you

Lauren · 13 June 2020

★★★★★ 1/5

Trustpilot

We had an appointment booked with…

We had an appointment booked with Llandudno branch today and an hour before they call to say is there any point in attending. It had been on the market 2 years ago but I explained we’d had new floors and wardrobes. The manager said it would help her agents time if she didn’t have to attend. I was flabbergasted. She told me I was rude and shouting but I didn’t raise my voice at all. The woman was rude patronising and couldn’t be bothered coming out. Outrageous! I’m not received this company is poorly reviewed.

D · 12 June 2024

★★★★★ 5/5

Google

I went to see a property in Upton with Amy at the end of March, she was great, very knowledgeable about everything to do with the property and the area, really helpful and easy to talk to. I had an offer accepted and was in touch with Amy over the course of the next couple of months. I knew that if I contacted the office and asked to speak to Amy, she would call me back as soon as she could, without fail - this really offers a sense of comfort as you know any query or issue is going to be dealt with quickly and professionally. Nothing was too much trouble for Amy, if she didn't have the answer, she would come straight back once she did. I found all of the team really friendly, responsive and friendly, I would highly recommend all of the Chester team of Beresford Adams to anyone buying a property in this area. The process of buying a house is a stressful one so it's nice when one of the parties you deal with takes that element of stress away!PositiveResponsiveness, Quality, Professionalism, Value

Jemima · 13 June 2021

★★★★★ 5/5

Google

We have now used Countrywide mortgage advice service a few times. We keep coming back here because of the level of service, expertise and local knowledge that Mr. Thuin Ali at the Chester branch has, is second to none. We have used many other services in the past but none compare to Mr Ali's customer support and mortgage advice skills. We fully intend to use Countrywide Mortgages in the future too. Their sales team too are amazing. Katrina, Amy and Louise all know their stuff very well. All in all an extremely well run estate agent branch.PositiveResponsiveness, Quality, Professionalism, Value

Rehana · 13 June 2021

★★★★★ 5/5

Google

Worked with Jennie Morris to get my property on the market and rented out. She went above and beyond what I would have ever expected!! Great service. Thank you for such a quick turnaround. Would recommend you highly.

Dean · 14 June 2019

★★★★★ 5/5

Google

We were so pleased we contracted Beresford Adams to sell our property. Professional from start to finish, valuation close to accepted offer and the complete service well worthwhile the investment. Thank you

Karen · 14 January 2025

★★★★★ 5/5

Google

Brilliant service from Amy and others on team. Amy is highly professional and a driver. She instils you with confidence throughout the sale/purchase process. My wife and I wish her well for the future.

Rma · 13 June 2020