Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleStarted a tenancy with Beresford just over 2 month's ago and i have to say the hole process was quick and easy. The staff are well mannered and happy to help, would recommend to everyone
Ashidas · 14 June 2018
Agent replied · 12 June 2024
Thank you Ashley for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers.
Many thanks again for leaving this feedback.
Regan
★★★★★ 5/5
GoogleLovely staff made my whole process really easy, and I’m quite dim when it comes to this stuff so for me to find it easy means they must be absolutely fab!!
Charlie · 14 June 2019
Agent replied · 12 June 2024
Thank you Charlie for your kind comments and 5* review. I'll be sure that your words are passed on to the team. Kind regards, Mike.
★★★★★ 1/5
TrustpilotThis is a joke of a firm
This is a joke of a firm. You go in for a letting and they are all nice and smarmy up until the point the landlord goes for someone else. After that all contact ceases, they don't even have the common decency to phone and e-mail to tell you you were not the ones chosen. Avoid at all costs
Mark · 27 July 2020
★★★★★ 5/5
GoogleKatrina managed the sale of my flat and was excellent at every stage. She kept everyone coordinated and informed, and was patient with me when things got stressful towards the end.
Bryn · 14 June 2018
Agent replied · 12 June 2024
Hello Bryn, thank you for this wonderful 5 star review for Katrina and the team at Beresford Adams in Chester. Congratulations on the recent sale of your flat and it is excellent to read that you have experienced the fantastic customer service at every stage of the process. Best wishes, Maryjane.
★★★★★ 5/5
GoogleI bought and sold both my properties through Beresford Adams, throughout the process they have kept me fully informed. All of the team are very helpful thank so much.
David · 14 June 2019
Agent replied · 12 June 2024
Thank you David for your 5* review and kind comments. I'm pleased to hear that excellent service was provided during both the sale and purchase of your properties. All the best, Mike.
★★★★★ 5/5
GoogleWe’ve dealt with a number of local estate agents recently and Amy from Beresford Adams has certainly been one of the most helpful and efficient that we have come across.
Clare · 14 June 2018
Agent replied · 12 June 2024
Thank you for the great 5 star review I'm happy to hear you received very good service from Amy at the Beresford Adams, Chester branch. I will pass on your kind comments to the entire branch team.
Kind Regards,
Sarah
★★★★★ 1/5
TrustpilotAvoid Chester branch
Chester Brach are the worst Estate Agents I've dealt with.
Unprofessional, incompetent and often rude.
The complaints department was great though, very reasonable and provided advice that negated the damage of the Chester branch
Nathan · 14 August 2023
★★★★★ 5/5
GoogleTop team, very grateful to the help they gave me, in my unique situation.
Tom · 13 June 2022
Agent replied · 12 June 2024
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleBA have managed my property for over 6 years, amazing personal service from Debbie Mason always there happy to help and she gets things done! Highly recommended
Joanne · 14 June 2019
Agent replied · 12 June 2024
Thank you for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
★★★★★ 5/5
GoogleFantastic service.! Amy and Sara have very helpful from initial viewing through to picking up the keys to my new home! Will use again! Thanks ladies!
D · 14 June 2019
Agent replied · 12 June 2024
Many thanks for the excellent 5* review, best of luck settling into your new home.
Kind regards, Lucy
★★★★★ 5/5
GoogleFound me a fantastic property for buy to let. The negotiations were done so professionally. Thank you
Kevin · 16 June 2024
★★★★★ 5/5
GoogleI have been looking to buy a house in Chester and gave my details to all the estate agents in Chester. Even though I haven’t bought off Beresford Adams I was very impressed with their level of service. All the staff were helpful and very polite, they couldn’t do enough for me and I would always recommend them.
Naomi · 14 June 2016
★★★★★ 5/5
GoogleVery happy with my house purchase. Efficient, friendly and professional. The new home card was a lovely touch, thank you.
Louise · 13 June 2020
Agent replied · 12 June 2024
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
★★★★★ 3/5
GoogleGood Estate Agents.. Moved out of the property I was in on the 1st of Jan.. The hand over was quick and straightforward.. I'm now just waiting on my deposit back 😡
.. Not Good.. But as an Estate Agents they are friendly and fast..
Phil · 25 August 2021
★★★★★ 3/5
GoogleGood Estate Agents.. Moved out of the property I was in on the 1st of Jan.. The hand over was quick and straightforward.. I'm now just waiting on my deposit back 😡
.. Not Good.. But as an Estate Agents they are friendly and fast..
Phil · 13 June 2021
★★★★★ 5/5
GoogleGreat people to work with, house sold within 2 days, everything went smoothly. Thoroughly recommended.
Tony · 13 June 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 1/5
GoogleIts very horrible. No sense of integrity. I will tell all the people around me not to come here
Fei · 14 June 2018
Agent replied · 12 June 2024
Hello Fei, I am sorry to read you feel this way about our team. We do always aim to provide the very best in customer service and as such I would like to invite you to tell us further of your experience via our e-mail address review@countrywide.co.uk. Kind regards, Scott
★★★★★ 5/5
GoogleI thought that there were very helpfull , And professional
Carl · 13 June 2021
Agent replied · 12 June 2024
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleSo unresponsiveNegativeResponsiveness
Robert · 13 June 2022
Agent replied · 12 June 2024
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotVery helpful
Very helpful. Excellent service, nothing too much trouble. Thanks to all the staff at caernarfon. Highly recommended. X
Berwyn · 7 November 2023
★★★★★ 5/5
GoogleEfficient and effective staff and a quick sale! Thank you Beresford Adams!
Lorna · 13 June 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 1/5
TrustpilotBeresford Adams
Beresford Adams, Porthmadog, signed a legally binding contract to sell my son’s land near Penrhyndeudraeth. They then reneged on the contract. No explanation has been given.
Janet · 1 March 2023
★★★★★ 5/5
GoogleBrilliant service from the whole team at Beresford Adams.
Laura · 14 June 2019
Agent replied · 12 June 2024
Thank you Laura for your 5* review of the whole team at Beresford Adams, Chester and the service they provided to you.
Kind regards, Scott.
★★★★★ 5/5
GoogleGreat service would recommend to all my friends and family.
Geraint · 14 June 2018
Agent replied · 12 June 2024
Hi Geraint, thank you for taking the time to leave this 5 star review for the fantastic team at Beresford Adams in Chester. Many thanks, Maryjane.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
