Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI purchased a house from Robinsons…
I purchased a house from Robinsons recently and must congratulate the staff on their promptness in replying to any queries which arrose. They also kept me in the loop regarding the progress of the sale. The staff were always plesant and professional and I would happily use them for a property sale.
Christine · 4 March 2021
Agent replied · 16 June 2024
Hi Christine,Thank you so much for your review and 5 stars. It is great to hear such positive feedback. All the team at our Darlington Office will be delighted.Regards.Simon WrightDirector.
★★★★★ 3/5
TrustpilotSale of Water Lily Drive
The selling of my property wasn’t good. Had no interest/viewings until I complained/wanted to cancel the contract. Communication was lacking. The sales progression side of the business (after sale) was excellent. Communication was excellent. Always returned my calls and answered all my queries. Kept me up to date every step until completion.
Mrs · 22 February 2021
Agent replied · 16 June 2024
Hi Mrs Chamberlain,Thank you so much for your review. We do take all reviews very seriously so even where we fall short of our very high standards we can learn from the comments clients have written. I am sorry the sales side was not as you had hoped but pleased we made amends by offering a high standard of "sales progression".Thanks for posting your comments.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotGreat service
Honest, friendly and helpful. Gave us very good advice when needed, communicated with us throughout and made the process very smooth. Highly recommend
Lindsay · 8 March 2024
Agent replied · 16 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotRobinsons were great from start to…
Robinsons were great from start to finish with us. I can’t recommend using these enough, they were very helpful and always easy to contact for updates. As first time buyers they were very efficient and supportive throughout.
Jessica · 13 March 2023
Agent replied · 16 June 2024
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotOutstanding service
Mark Smith was incredible helpful and provided an outstanding service.
Mr · 18 October 2018
Agent replied · 16 June 2024
Hi GeorgeThank you for your review and 5 stars. It is very much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotI had my rental property on the market…
I had my rental property on the market with another "reputable and well known" agent and was getting absolutely nowhere with getting the house rented out. I comissioned Robinsons and within two weeks they had found a great tennant for the house. Absolutely delighted with this.Seamless and stress free process from start to finish.Would definitely use them again.
Mr · 11 October 2018
Agent replied · 16 June 2024
Hi TonyWhat a brilliant review!!Thank you so much, and delighted the Durham office were able to help.I will pass on your good wishes to Keith and the Durham team who will be over the moon with your comments.Thanks again for your 5 stars.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotReally impressed with the team!
Really impressed with the team after a less than positive experience with a “property sourcer” in the local area. They instilled confidence and I would recommend wholeheartedly.
Martin · 9 December 2023
Agent replied · 16 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotWonderful team!
Ryan, Sharon & Jade at the Sedgefield branch have all been absolutely amazing throughout the whole process of purchasing my first house. They’ve been so warm and helpful and an absolute joy to deal with. Thank you to the team for making a stressful experience a little lighter!
Anon · 6 November 2021
Agent replied · 16 June 2024
Thank you for your review
★★★★★ 5/5
TrustpilotThe Robinsons team was welcoming when I…
The Robinsons team was welcoming when I walked through the door one weekend. The person I valued the most was Joy Cruddas. She really helped expedite my move. Joy pushed my solicitor who frankly worked at a snails pace. If it wasn't for all of Joy's hard work - I suspect that I'd still be waiting to move
Dr · 13 August 2018
Agent replied · 16 June 2024
Hello Dr MusgraveI am so pleased that you have found our service in Darlington to be of a high standard and that Joy has made the difference. I will personally pass on to joy your comments and i am sure she will be delighted. Thank you for taking the time to post this review and for giving Robinsons 5 stars. It is much appreciated.Thanks again.RegardsSimon wrightDirector.
★★★★★ 5/5
TrustpilotExcellent service from Robinsons…
Excellent service from Ryan and his Team. From the start Robinson’s were open and honest.Ryan explained the likely timescales which were spot on.All in all very satisfied with Robinsons, they will be my first port of call when I am next looking at selling property.
Alastair · 24 March 2022
Agent replied · 16 June 2024
Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotThis is the second house we have sold…
This is the second house we have sold with Robinson’s Estate Agents in Bishop Auckland. Sam and Alyson have been so good with us, keeping us informed, offering advice. They have been very, very professional, helping us every step of the way. We would recommend them to anyone thinking of selling a property.
Brenda · 17 August 2020
Agent replied · 16 June 2024
Hi Brenda,This is a great review so thank you so much for posting your comments. Sam and Alyson will be delighted. It is lovely to hear that your dealing with the Bishop Branch was a good one.Thanks again.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotGreat service
Great service, very professional and did an excellent job with both renting & selling. Highly recommended!
Manisha · 4 July 2024
Agent replied · 24 August 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 1/5
TrustpilotA terrible experience with Robinson’s…
A terrible experience with Robinson’s of Spennymoor so unprofessional the way they treat customers having saying the sale was accepted then 45 minutes later saying seller had changed his mind and went with first time buyers with mortgage when we were cash buyers I wouldn’t trust these people one bit that’s for sure
Kevin · 23 July 2020
Agent replied · 16 June 2024
Hi KevinThank you for your review.We are sorry you feel the situation you experienced was not as you would have hoped. I have been in contact with the branch and they inform me that the owner of the property made the decision on the offer they decided to go with. I am satisfied the correct procedure was adopted. It is always a very disappointing time when a buyer loses out. I do hope you find another suitable home very soon.Regards.Simon WrightDirector.
★★★★★ 5/5
TrustpilotI would like to thank all the staff at…
I would like to thank all the staff at Robinsons in Sedgefield for the fantastic job they did in selling my home . Ryan,Sharon and Jade couldn’t do enough for me, nothing was a bother to them. They are so friendly I would highly recommend them.Thank you again Margaret McMain
Margaret · 10 April 2021
Agent replied · 16 June 2024
Hi Margaret.Thank you so much for your review and 5 stars ref our Sedgefield Office. Ryan and his team will be delighted with your positive comments. It is always great to hear that the service was of a high standard.Regards.Simon Wright.Director.
★★★★★ 1/5
TrustpilotHad a.house viewing booked in with…
Had a.house viewing booked in with Robinson took time off work arrived at the house nobody in when I rang Robinson they told me the owners had accepted another offer. Complete waste of my time when all it would of taken was a phone call to inform me of the situation. Totally unacceptable.
Rachael · 27 June 2020
Agent replied · 16 June 2024
Thanks for your review Rachael. The property was not sold but did have an acceptable offer on it, which we were waiting confirmation of finance, hence why the property was still available. The owner said they would of been with you in around 20 minutes. Good luck with your property search.
★★★★★ 5/5
TrustpilotExcellent service warm and friendly staff
Yes fantastic with the pandemic it was a strange time but one individual of staff working there call Joy, went over and beyond to make sure that the actual exchange went through. Before everything was went to plan I was kept up-to-date throughout the initial sale. Any queries I had but answered swiftly.
Robert · 20 June 2020
Agent replied · 16 June 2024
Hi RobertThank you so much for your positive review and 5 stars ref Joy at our Darlington Office. I will personally thank Joy on your behalf for her excellent service .It has been a difficult time but hopefully we are now over the worst.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotReally positive experience with…
Really positive experience with Robinson's Bishop Auckland. Sam looked after us as first time buyers and helped move the chain along to successful exchange and completion. Always responded to emails very promptly and we are very happy with our house purchase, thank you. Would not hesitate to recommend this branch to others.
Loug · 27 August 2020
Agent replied · 16 June 2024
Hi lougGreat review!!Thank you so much. Sam and the team at Bishop Auckland will be thrilled.RegardsSimon WrightDirector.
★★★★★ 5/5
TrustpilotFrom first contacting Debbie to getting…
From first contacting Debbie to getting our home put on the market was extremely fast with Sasha getting the house sold within 1 week. We told Naomi exactly what type of property we required and she delivered also very fast. From selling to buying I think only took 2 weeks. Excellent service with a smile
Michael · 11 July 2019
Agent replied · 16 June 2024
Hi MichaelThank you very much for your review and 5 stars. The team at Hartlepool will be delighted with your positive comments.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotWe put our house up for sale with…
We put our house up for sale with Robinsons and couldn’t of asked for better service from start to finish, the lady who dealt with our sale was outstanding throughout going above and beyond, if anyone is thinking of putting their house up for sale I would definitely recommend Robinsons.
Mrs · 15 February 2021
Agent replied · 16 June 2024
Hi Mrs Myers,What a great review!!Thank you so much for your positive comments ref our Middlesbrough Office. All the team will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 4/5
TrustpilotI have bought 2 properties and sold 1…
I have bought 2 properties and sold 1 through Robinson's. During the buying process they were faultless, with excellent communication. That would have got 5 stars. For the selling process the fees were reasonable and relatively inclusive. Communication however was largely nonexistent after I had accepted an offer, and this lost the last star.
Stockton · 19 November 2019
Agent replied · 16 June 2024
Hi StocktonThank you for your review and 4 stars .It was good to hear where we got things right and also good feedback on where we can improve our service. Thank you for that, it is appreciated.Kind regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotBest estate agent ever
This estate agent went above and beyond what they needed to do. The manager was brilliant very polite and very professional and gave me and honest valuation. The staff are so helpful and are very good at listening when you need help and support. Will Defo use them again and couldn't recommend them highly enough
Mrs · 7 June 2019
Agent replied · 16 June 2024
Hi Mrs Cail.Thank you for your positive review and 5 stars ref our Bishop Auckland Office. Sam and his team will be delighted.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotBrilliant
Becky was amazing. Really helpful thank you!!
Sophie · 7 June 2019
Agent replied · 16 June 2024
Hi Sophie.Thank you for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotGreat friendly service when selling my elderly home , it fell through at the last minute but within a week it was sold again, and everything went smoothly
Great friendly service when selling my elderly parents home
Lisa · 10 October 2024
Agent replied · 16 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotA huge thank you to the Sedgefield…
A huge thank you to the Sedgefield team, Ryan, Sharon and Danni for all their kindness, help and professionalism throughout the purchase of my new property.
Audrey · 14 November 2023
Agent replied · 16 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
